Home Instead - Waukesha, WI

Pros

• They are pleased with their caregiver Nanette.
• The staff at Home Instead understood their concerns and found the right personality and skill match.
• Nanette has exceeded their expectations.
• Nanette's patience, knowledge, skills, and flexibility to meet their needs are outstanding.
• They thank Nanette for her care.

Cons

• The home care service deserves no stars.
• No one shows up for the night shift.
• The reviewer filed a complaint with Icare.

Review

The set of remarks about this home care arrangement reveals a strikingly mixed experience. At the outset, the reviewer does not sugarcoat their dissatisfaction, opening with a blunt judgment: "This home care doesn't deserve any star." The frustration is tied to a serious lapse in service - the night shift did not show up - leaving concerns about safety and coverage during the hours when help was most needed.

That disappointment is not minorized by the rest of the story. The reviewer specifically notes that no one arrived for the night shift, a gap that compelled them to report the situation to Icare. The mention of filing a report underscores the severity of the issue and their sense that the service failed in its most essential duty to provide reliable, around-the-clock support.

Against this backdrop of disappointment, the narrative takes a turn toward a much more positive experience. The same review then shifts to express strong satisfaction with a caregiver named Nanette. The line "We are so pleased with our caregiver Nanette" stands in contrast to the earlier critique, signaling that a different part of the care experience was meeting or exceeding expectations.

A key element in the positive turn is the willingness of Home Instead's staff to engage with the family's concerns. The reviewer explains that they were initially hesitant to hire an ongoing in-home caregiver because they worried that adding a new person to Bridget's living environment could create more challenges than it would solve. Yet the staff showed understanding of these concerns and gave careful consideration to how to proceed, signaling a thoughtful, person-centered approach to care.

Crucially, the staff worked to find "the right personality and skill 'match'" for Bridget. The emphasis on matching - ensuring that the caregiver's personality and skill set align with Bridget's needs - highlights a core value of the agency: fit matters, and thoughtful placement can change the trajectory of in-home care from challenging to genuinely supportive.

Nanette's contribution stands out in the positive portion of the review. The caregiver is described as having exceeded expectations, with particular praise for her patience, knowledge and skills, and her flexibility in meeting evolving needs. Those attributes are cited as the reasons for the outstanding care Nanette provided, with gratitude clearly expressed in the concluding sentiment, "Thank you."

Taken together, the two excerpts reveal the complexity of home care experiences. One account emphasizes a critical failure in overnight coverage and the impact it can have on trust and safety. The other celebrates how a well-matched caregiver, supported by a responsive and understanding staff, can transform a caregiving arrangement into a highly valued resource. The overarching message suggests that reliability in overnight care must be addressed, but when the agency demonstrates a genuine commitment to fitting the right caregiver to the right situation, the resulting care can be exceptional.

This area of Waukesha, Wisconsin, offers a convenient and diverse range of amenities for senior living. With multiple pharmacies nearby such as Walgreens and CVS Pharmacy, access to medical services is easily accessible. In terms of dining options, there are several popular chain restaurants like Culver's, Taco Bell, and Denny's within close proximity. Additionally, for leisure activities, there are parks like Glacier Cone Park and Waukesha Parks Rec & Forestry where seniors can enjoy nature and stay active. The availability of healthcare facilities like Moreland Ear Nose & Throat and Waukesha Memorial Hospital ensures that residents have access to quality medical care. Places of worship such as the First Congregational Church provide spiritual support, while theaters like Silverspot Cinema offer entertainment options for seniors looking to enjoy a movie outing. Overall, this area provides a well-rounded community with essential services for comfortable senior living.

Restaurants

• Culver's (0.2 miles)
• Taco Bell (0.3 miles)
• McDonald's (0.4 miles)
• Arby's (0.4 miles)
• Denny's (0.4 miles)
• Wendy's (0.4 miles)
• The Blue Ribbon Of Waukesha (2.2 miles)

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (0.4 miles)
• Walgreens (1.8 miles)
• Express Scripts (2 miles)
• Walgreens (2 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.5 miles)

Parks

• Waukesha Parks Rec & Forestry (1.2 miles)
• Glacier Cone Park (2.2 miles)
• Wagner Park (3.6 miles)
• Lake Park Park (4.5 miles)
• Fox Brook Park (5.1 miles)
• Rivers Crossing Park (5.5 miles)
• Kettle Moraine State Forest - Lapham Peak Unit (7.2 miles)

Cafes

• Starbucks (1.2 miles)
• Mama D's Coffee (2.4 miles)
• Panera Bread (3.3 miles)
• Panera Bread (5.7 miles)
• Starbucks (5.9 miles)
• Black Canyon Coffee (6.2 miles)
• Starbucks (6.5 miles)

Physicians

• Moreland Ear Nose & Throat (1.3 miles)
• ProHealth Care Building (1.9 miles)
• Orthopaedic Associates Wisconsin (2.9 miles)
• Wheaton Franciscan Medical GRP (3.3 miles)
• Prohealth Care Medical Associates (4.5 miles)
• West Suburban Center For Arthritis (4.5 miles)
• Wheaton Franciscan Medical Group (5.4 miles)

Hospitals

• Waukesha Memorial Hospital (1.9 miles)
• Waukesha Memorial Hospital (6.2 miles)

Places of Worship

• First Congregational Church (2.4 miles)
• Riverglen Christian Church (6.2 miles)

Theaters

• Silverspot Cinema - The Corners of Brookfield (4.7 miles)
• Hillside Cinema Delafield, Wi (5.7 miles)