Comfort Keepers of Waukesha, WI

Pros

• Patrick has been faithful every night for more than two months to meet Alan's nighttime needs and has provided much more than that.
• Patrick is a true companion, offering conversation and helping with small projects, and he goes above and beyond to care for Alan.
• Alan is comfortable having Patrick in his home, which is a great comfort to his sister.
• Comfort Keepers has delivered a consistently positive experience for many families, with attentive and accommodating staff.
• The services help maintain independence at home and provide around-the-clock care, giving families peace of mind.
• Karen is described as compassionate and respectful, making the client feel supported and never incapacitated.
• Samantha in the Waukesha location is highlighted as an exemplary caregiver; the location is praised as a top choice.
• Tammy is pleasant and understanding, and Charlotte is outstanding, frequently going above and beyond.
• Overall, Comfort Keepers is viewed as professional, caring, and superior to other agencies.

Cons

• They felt the $36/hour rate did not justify the unacceptable caregiver behavior.
• The caregiver sat in her car vaping and scrolling social media until clock-in time.
• Several caregivers showed no clue on basic cleaning skills (steam mopping, fridge cleaning, dusting, etc.).
• They observed multiple smoke breaks and that caregivers reeked of smoke.
• Caregivers arrived early and demanded to be let in, then left early.
• Some caregivers fell asleep at the kitchen table instead of doing their work.
• A caregiver sat at the kitchen table and did taxes, then asked for the grandparent's help.
• A caregiver began working before their background check cleared.
• There were instances of no-shows with no replacement staff available.
• They had to go through three caregivers before deciding to discontinue services.
• They were extremely disappointed that Theresa was sent back to the house despite a request not to.

Review

Comfort Keepers appears in these accounts as a provider capable of delivering both practical daily assistance and meaningful companionship, but with a range of experiences that highlights how important consistent staffing, reliable communication, and respectful supervision are to families relying on home health care.

One especially striking story centers on a brother named Alan who has benefited from a night-time caregiver who has become much more than a routine helper. Over more than two months, this caregiver has shown up faithfully each night to help with bedtime routines and safety, and has quietly expanded the role well beyond the essential tasks. The caregiver's presence has brought conversation, support with small tasks, and an overall sense of order to the home that the family finds reassuring. For the sister who coordinates care from afar, the nightly support translates into real peace of mind: she often hears Alan affirm that he will seek out this caregiver's help first whenever something comes up, a sentiment she describes as a great comfort.

Yet within the same broad category of home care, other families recount a much rougher experience - highlighting how quickly a service's strengths can be undermined by inconsistent staffing, oversight gaps, or logistical missteps. One family's list of concerns paints a challenging picture: caregivers clock in only after arrival, sometimes waiting in a car to align with the start time; several caregivers were reported to lack basic cleaning skills or to struggle with tasks like steam mopping or fridge cleanup; multiple smoke breaks left the home smelling of smoke; some staff arrived early and pressed to be admitted, while others left early, not fully fulfilling the shift. Additional concerns included caregivers who appeared to sleep at the kitchen table, or who occupied the client's space with unrelated tasks, such as doing personal taxes, rather than focusing on the agreed care plan. There were also serious safety-related notes, such as a caregiver starting work before a background check was cleared, and a reported failure to secure replacements when staff did not show up. Given the pattern described, the family concluded that they could not continue with that provider after three different caregivers, seeking instead to end the arrangement on these grounds.

Despite those turbulent experiences, Comfort Keepers does appear repeatedly as a source of genuine relief and positive impact in other families' lives. One reviewer with multiple sclerosis described how Comfort Keepers provides far more than basic care. The arrangement includes help with bathing, cooking, light housekeeping, errands, and even mail pickup, but what stands out most is the caregiver's compassionate, respectful demeanor. The client emphasized that she never feels incapacitated around her caregiver, praising the caregiver's gentle approach and the staff's overall helpfulness and accessibility. In this account, the Waukesha location and its staff were singled out as a significant source of support, with gratitude expressed toward a particular caregiver who made a substantial, positive impact on daily living and toward the office staff for being consistently accommodating and responsive.

Other accounts emphasize the quality and reliability that families experience over time. One family described Comfort Keepers as head and shoulders above five other agencies they had tried for a parent, noting that a specific coordinator was a steady, reliable point of contact who followed through on every request. They highlighted a mix of caregivers who were strong performers, with one in particular repeatedly going above and beyond. While acknowledging occasional issues - such as caregivers spending time texting or appearing bored during shifts - the reviewer still ranked Comfort Keepers far ahead of competitors and would not hesitate to recommend the agency. They also contrasted Comfort Keepers favorably with a competitor that fell short on hours, safety, and continuity of care, underscoring Comfort Keepers' overall professionalism and compassion.

Finally, another set of experiences reflects the complexity of coordinating care within a family's broader care ecosystem. One family recounted a situation in which a specific worker was sought out for ongoing support, while another family member noted an incident in which a caregiver who had been asked not to be reassigned to a particular home ended up returning there. This last point underscores the ongoing importance of clear preferences, careful scheduling, and respectful staff placement within a caregiver network. It also serves as a reminder that, even in a well-regarded agency, individual staff substitutions and rotations can influence family trust and satisfaction.

Taken together, these testimonials suggest a nuanced portrait of Comfort Keepers. For many families, the agency delivers dependable, compassionate care that preserves independence and provides meaningful companionship, especially in situations requiring nightly support, complex daily tasks, and personal care. The most resonant praise centers on caregivers who are not only capable but genuinely engaged with clients' well-being, paired with office teams that communicate clearly and respond with flexibility. On the other hand, the experiences that emphasize scheduling missteps, inconsistent performance, and lapses in safety checks point to areas where the agency - and families - would benefit from stronger oversight, transparent policies, and more reliable staffing practices. For families evaluating Comfort Keepers, the underlying message is clear: the quality of in-home care depends as much on steady, well-trained staff and proactive coordination as it does on the good intentions of individual caregivers. When these elements align, Comfort Keepers can be a transformative ally in maintaining independence, dignity, and daily comfort at home.

This part of Waukesha, Wisconsin, offers a variety of amenities within close proximity. There are several dining options such as Culver's, Taco Bell, and Denny's for convenient meals. Additionally, there are multiple pharmacies including Walgreens and CVS for easy access to medications and healthcare needs. The area also boasts a selection of cafes like Starbucks and Panera Bread for a relaxing coffee break. For outdoor activities, there are several parks nearby such as Glacier Cone Park and Fox Brook Park. In terms of healthcare, there are reputable physicians and hospitals nearby such as Moreland Ear Nose & Throat and Waukesha Memorial Hospital. Furthermore, for spiritual needs, there are places of worship like the First Congregational Church in the vicinity. Overall, this neighborhood provides a mix of conveniences and services that can cater to the needs of seniors looking to settle in the area.

Restaurants

• Culver's (0.4 miles)
• Taco Bell (0.4 miles)
• Denny's (0.6 miles)
• McDonald's (0.6 miles)
• Arby's (0.6 miles)
• Wendy's (0.6 miles)
• The Blue Ribbon Of Waukesha (2 miles)

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (0.6 miles)
• Walgreens (1.7 miles)
• Walgreens (1.8 miles)
• Express Scripts (2.1 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.7 miles)

Cafes

• Starbucks (1 miles)
• Mama D's Coffee (2.3 miles)
• Panera Bread (3.1 miles)
• Panera Bread (5.7 miles)
• Starbucks (6 miles)
• Black Canyon Coffee (6.2 miles)
• Starbucks (6.6 miles)

Parks

• Waukesha Parks Rec & Forestry (1 miles)
• Glacier Cone Park (2 miles)
• Wagner Park (3.7 miles)
• Lake Park Park (4.7 miles)
• Fox Brook Park (5.1 miles)
• Rivers Crossing Park (5.4 miles)

Physicians

• Moreland Ear Nose & Throat (1.1 miles)
• ProHealth Care Building (2 miles)
• Orthopaedic Associates Wisconsin (3 miles)
• Wheaton Franciscan Medical GRP (3.5 miles)
• Prohealth Care Medical Associates (4.3 miles)
• West Suburban Center For Arthritis (4.5 miles)
• Wheaton Franciscan Medical Group (5.4 miles)

Hospitals

• Waukesha Memorial Hospital (1.7 miles)
• Waukesha Memorial Hospital (6.3 miles)
• Ascension Wisconsin Hospital - Waukesha Campus (7.2 miles)

Places of Worship

• First Congregational Church (2.3 miles)
• Riverglen Christian Church (6.1 miles)

Theaters

• Silverspot Cinema - The Corners of Brookfield (4.7 miles)
• Hillside Cinema Delafield, Wi (5.8 miles)