2165 Laura Lane, Waukesha, WI 53186
For more information about senior living options: (844) 490-3973
They remain hopeful that future housing options will be safer and more supportive. They call for stronger oversight and accountability in mental health services. They demonstrate resilience and a proactive desire to find a better place to live. They emphasize that client safety and timely access to emergency care must be prioritized. They advocate for staff to focus on teaching independent living skills and meaningful engagement. They aim to raise awareness and prompt meaningful reforms in the system.
The bank's loans don't go toward budgets; they are used for staff hiring and recruitment bonuses. Staff take clients on unauthorized outings that have nothing to do with the clients. In an emergency, staff chose not to seek medical care for a client, risking the client's life. There were no independent living skills taught; staff sat around on their phones. One staff member tried to provoke anger in another client for amusement. A manager covered up a fight between clients during police contact. The program coordinator asked a client what they should be taught, and the coordinator said, "google it." The reviewer was forced out of their home in 2015 and remained in Jordan House for years, with alleged corruption in the mental health system. The overall account describes horrors of living there and a plea for a better place to live.Hil Jordan House in Waukesha is best suited for no one seeking reliable, safe assisted living. The pattern of care, governance, and resident safety evident in the statements about this program points in a different direction entirely. Staff behavior and managerial decisions appear to be detached from resident welfare: unauthorized outings initiated by staff, inconsistent responses to emergencies, and a pervasive sense that proper oversight is lacking. The facility reads as a program with weak checks on accountability rather than a dependable home for seniors needing daily support. For families prioritizing predictable supervision, timely medical intervention, and consistent daily routines, this community does not meet nonnegotiable standards.
For those still weighing options, alternatives should be sought that deliver demonstrable safety and transparent governance. This means facilities with formal medical oversight, clearly defined care plans, licensed operations, and a track record of resident advocacy. If a tour or conversation reveals frequent staff distraction or a pattern of management aversion to confronting serious incidents, the prudent move is to look elsewhere. In short, do not settle for vague assurances; demand verifiable standards, accessible incident reporting, and a visible commitment to resident dignity and safety.
The main concerns are concrete and severe. Financial practices, as described, raise immediate questions about whether funds are being allocated toward resident care or toward incentives for staff recruitment rather than toward essential services. Emergency situations allegedly received no appropriate medical response, creating an unacceptable risk that a resident could deteriorate or even die while the team hesitates or defers. Residents reportedly were taken on outings without authorization or proper oversight, undermining safety and trust. On the floor, staff reportedly spend shifts on personal devices rather than supervising residents, and confrontations or conflicts between residents occurred in the presence of police, with at least one administrator accused of concealing the incident. A program coordinator reportedly dismissed resident input with a dismissive, "google it" when asked what should be taught, signaling a troubling absence of genuine resident-centered learning or progress.
The few potential positives one might infer from any program of this kind are not clearly demonstrated in the record, and they fail to offset the gravity of the downsides. When governance gaps, safety vulnerabilities, and negligent or opaque responses are the loudest signals, any alleged benefits - structure, routine, or the appearance of care - become secondary to the undeniable risk exposure. This is not a place where residents can be expected to thrive or even maintain a basic standard of safety. The lack of reliable supervision and the apparent prioritization of administrative concerns over immediate resident needs create an environment where dependency is risky rather than supported.
If this option is still on the table, a disciplined, demanding evaluation is essential. Demand the latest licensing and inspection results, full incident logs, and access to the facility's formal complaint processes. Insist on speaking with direct care staff about their training, supervision, and workload, and request a current, written care plan for any resident considering placement. Observe the interaction patterns between staff and residents, and verify staff-to-resident ratios across different shifts. Contact the state long-term care ombudsman or equivalent regulatory bodies to review any prior citations and the status of corrective actions. Above all, insist on a transparent financial disclosure - where funds go and how they are allocated toward care, activities, and staffing.
Ultimately, the verdict is clear: Hil Jordan House presents a high-risk profile for anyone requiring dependable, reputable assisted living. The documented concerns around safety, medical responsiveness, and governance far outweigh any plausible benefits of the program. For families navigating this decision, the strongest course is to pursue other options with proven safety records, strong oversight, and responsive, resident-centered care. If a move in this direction becomes unavoidable, proceed with exhaustive due diligence, insist on concrete assurances, and be prepared to act swiftly if red flags reappear.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (16 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hil Jordan House in Waukesha, WI is a beautifully designed assisted living community that offers a wide range of amenities and care services to meet the unique needs of its residents. The community provides a comfortable and homely atmosphere with fully furnished living spaces and a well-maintained garden for residents to enjoy outdoor activities.
Residents can expect exceptional housekeeping services and move-in coordination to ensure a smooth transition into their new home. The community also offers essential amenities such as telephone and Wi-Fi/high-speed internet access, allowing residents to stay connected with their loved ones.
Care services at Hil Jordan House include assistance with daily activities like bathing, dressing, and transfers. The dedicated staff also ensures coordination with health care providers, medication management, and diabetes diet support. Meal preparation and service are provided, accommodating special dietary restrictions to cater to individual preferences.
Transportation arrangements for medical appointments are available for the convenience of residents. Additionally, there are various dining options nearby, including cafes, restaurants, and places of worship. For entertainment purposes, residents have access to theaters and parks within close proximity.
At Hil Jordan House, residents can also engage in scheduled daily activities that promote socialization and overall well-being. With numerous pharmacies nearby, residents have easy access to medication supplies when needed.
Overall, Hil Jordan House offers a supportive environment where individuals can thrive while receiving personalized care in a vibrant community surrounded by essential amenities and conveniences.
Hil Jordan House is located at 2165 Laura Lane, Waukesha, WI 53186 in Waukesha County, Wisconsin
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