1701 Sharp Road, Waterford, WI 53185
For more information about senior living options: (844) 490-3973
Lakeview's wound care services are top-notch. The wound care specialists knew exactly what to do. Their advanced treatments and compassionate care made all the difference. Therapists were all wonderful. Nice place; the staff work hard and everyone is responsible. The staff were always friendly and encouraging, making a difficult process much easier to handle.
CNAs did not take their jobs responsibly. The doctors were not performing well. The rehab was subpar. Staff did not use the waist belt. Staff did not lower the bed. The walker was kept out of the patient's reach by staff. A staff member rushed the patient. The patient was left alone in the bathroom without a call button. There were severe communication issues and a lack of accountability in management. The facility should be closed down.The collection of reviews about Lakeview Specialty Hospital and Rehabilitation paints a picture of a facility with stark contrasts. On one hand, multiple accounts raise serious concerns about safety, staffing, and communication, including specific incidents that are described as unsafe or inhumane. On the other hand, other reviewers highlight positive clinical work, especially in wound care and rehabilitation therapies, and some staff members are praised as capable, kind, and dedicated. The overall impression is of an environment where high-quality care can exist, but where lapses in safety, empathy, and organizational communication have caused real, sometimes damaging, experiences for patients and their families.
A recurring thread is a strong dissatisfaction with specific staff behaviors and safety protocols. One reviewer details a troubling sequence of events: the first staff member did not use a waist belt; the second did not lower the bed; the third held the walker out of the patient's reach; and the fourth allegedly became upset with the patient when she asked not to be rushed. The patient's request for time and space to complete tasks, rather than being hurried, is described as reasonable and necessary, yet the staff reaction - rushing, raised voices, and insistence on compliance - led to escalating frustration. The reviewer recounts that the staff member told the patient to "calm down," a response the reviewer argues is ineffective and often counterproductive. Worse, there is mention of a staff member leaving the patient alone in the bathroom, a lack of a call button in that bathroom, and a general sense that safety protocols were not being followed or supervised. All of these incidents are supported by the reviewer's assertion that there is video evidence, which adds a layer of gravity to the allegations. Taken together, these anecdotes convey an environment where basic safety devices and respectful communication are not consistently practiced.
Alongside the safety concerns, the reviewers stress the moral and emotional elements of care. The author emphasizes that staff in nursing and rehabilitation settings must be able to "be kind" and to "put themselves in someone else's shoes." They argue that if staff cannot be both competent and compassionate, they should seek another line of work. This call to empathy is underscored by the patient's perspective: the person's body may no longer perform tasks as it once did, and patients may rely entirely on others for basic activities. The reviewer's insistence is that when patients are vulnerable, kindness - and not just instruction - can prevent frustration from spiraling into conflict. This emphasis on humane care, rather than solely on safety mechanics, is a central theme throughout the narrative.
Communication and management are singled out as systemic issues. Several reviewers describe a breakdown in the "chain of communication" and a lack of reliable information for families. There is mention of two case managers, inconsistent or delayed responses, and a pattern of passing responsibility rather than resolving it. The absence of a welcome packet with critical numbers, unclear transportation arrangements, and vague guidance about external appointments - all contribute to confusion and missed care opportunities. One reviewer specifically points to an oncology appointment that was missed due to social work missteps, connecting organizational inefficiency directly to a negative outcome for a patient. The sense that management does not consistently own problems, but instead "passes the buck," surfaces as a recurring frustration.
Not all experiences are negative, however. Several reviews praise specific clinical services and staff members. Wound care is repeatedly described as top-notch, with reviewers crediting specialists for knowledgeable, attentive care and effective treatment. A patient's family member notes that the wound care team provided care and expertise that exceeded expectations, which made a real difference in recovery. There are also positive mentions of nurses, aides, and therapists who are described as capable, supportive, and encouraging. In one clear contrasting note, a patient who had a stroke shortly after joining the facility reports a great experience with the nurses, aides, and therapists, suggesting that when staff operate well, the clinical care can be excellent. This juxtaposition highlights the facility's inconsistency: strong, compassionate care from some teams coexists with troubling lapses in others.
The reviews also recount the broader emotional impact on families and loved ones. Some families express ongoing worry about a loved one's safety and well-being, describing fear that the patient is being treated poorly or being set back in recovery. There are painful statements about the sense that some days involve "inhumane" treatment or conditions, such as a patient sitting in urine or being left unassisted for extended periods. A few reviews depict a much more negative experience, including accusations that care is driven by money rather than patient welfare, and that leadership and responsiveness from the facility's owner or management are lacking. Others, however, acknowledge the stress and grief of such situations and call for better accountability and improved communication as a path toward healing and trust.
In the closing assessments, the sentiment is a mix of disappointment and cautious recognition that improvement is possible. Some reviewers say they would not recommend Lakeview based on their experiences, while others leave room for the possibility that improvements could change outcomes in the future. There is a clear desire for a culture shift: better adherence to safety protocols, more consistent and proactive communication with families, more compassionate and patient-centered interactions, and a stronger, more accountable management structure. The overarching message is that the facility harbors significant potential for high-quality care, particularly in wound care and rehabilitation, but that substantial work remains to ensure that all patients receive safe, respectful, and effective treatment every day.
18 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (20 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Lakeview Neurorehab Center is a premier assisted living community located in Waterford, WI. Our center offers a wide range of amenities and care services to ensure our residents live a comfortable and fulfilling life.
Our fully furnished apartments provide a cozy and homely atmosphere for our residents. They can enjoy their meals in our spacious dining room, where delicious and nutritious meals are prepared and served. We also accommodate special dietary restrictions to cater to the unique needs of each resident.
For recreational activities, our center boasts beautiful gardens and outdoor spaces where residents can relax and enjoy nature. Scheduled daily activities are organized to keep residents engaged and entertained.
We understand the importance of maintaining personal hygiene, which is why we offer assistance with bathing, dressing, and transfers for those who require it. Our experienced staff also coordinates with healthcare providers to ensure the best possible care for each resident. Medication management is provided to ensure proper administration of medications.
In terms of convenience, we offer housekeeping services so that residents can have a clean and tidy living space at all times. Move-in coordination is available to make the transition as smooth as possible for new residents.
To ensure connectivity, we provide telephone services as well as Wi-Fi/high-speed internet access throughout the community.
Transportation is an essential aspect of senior living, which is why we arrange transportation for medical appointments. We also have nearby pharmacies, physicians, restaurants, places of worship, and hospitals for easy access to necessary services.
At Lakeview Neurorehab Center, we strive to create a warm and supportive environment where residents feel safe and cared for. Our dedicated staff is always available to meet the individual needs of each resident while promoting overall wellness and independence.
Lakeview Neurorehab Center is located at 1701 Sharp Road, Waterford, WI 53185 in Waukesha County, Wisconsin
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