7613 John Avenue, Superior, WI 54880
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A family's long relationship with a care facility can stretch for years, and in this account, the bond with Harmony stretched through many difficult months. The writer describes a mom who had been in Harmony's care for a long time, but a drastic moment of transition ended up shaping the entire perspective on the facility. The reviewer says they gave Harmony a one-star rating not for the quality of daily interactions alone, but for how they exited the relationship: a decision that felt abrupt and unkind. The staff who had been involved in her daily care "mentioned" - as part of a troubling pattern - that she was becoming "too much" to handle. This casual understatement became, in the reviewer's view, a precursor to a rushed and painful exit from care, with immediate consequences for the mom's health.
The sequence of events around that exit is told with particular emphasis on timing and communications. The reviewer explains that they were working with the mom's social worker to find a new placement with more appropriate levels of care, but the facility, within the same week of the troubling remark, arranged an abrupt call from the owner (described as barely present in day-to-day operations) to inform them that Harmony would not be able to keep the mom and that she would be dropped off at the emergency room. The mom, depicted as a walker-assisted resident, went to the ER confused about why she was there, and weeks later she left the hospital with a drastically reduced ability to walk. The reviewer holds Harmony responsible for the decline they witnessed, insisting that the ER admission and the subsequent hospitalization marked a turning point in her health and quality of life, culminating in a profound longing to "go home" that the mom expressed in the hospital bed.
In the care-conference that followed, the reviewer felt blamed by Harmony's representatives. The social worker attended via conference call and the facility spoke as though the reviewer had been warned about the rigors of providing care, blaming the reviewer for the situation rather than taking responsibility. The reviewer disputes the integrity of what was claimed in that meeting, noting that the facility had "mentioned" the mom was becoming too much to care for, but that they had presented that message as if it were a plan that could be handled without dramatic consequences. The essence of the grievance, for the author, is that information about the fragility of the situation and the need to coordinate a transition was not conveyed with the seriousness it deserved, and instead was framed as a justification for cutting ties.
A further layer to the narrative concerns the facility's treatment of personal ties and family dynamics. The reviewer recounts that Harmony told the social worker the mom was like "family," a statement that, in the reviewer's view, should have invoked a higher standard of care and empathy. They express a determination that such a sentiment should not be wielded as a shield for dismissiveness or mistreatment. The detail that the owner of Harmony is related to someone else involved in the care adds a bitter sting to the account, implying conflicts of interest and a personal angle to the decision to remove the mom from the home. The reviewer even voices a wish that the owner might experience the same discovery of how it feels to be treated so abruptly by a facility that was supposed to be a place of support.
The reviewer's assessment of Harmony's care paints a mixed, ultimately critical picture. They acknowledge that not all staff behaved the same way: some genuinely tried to engage with the mom, took her for walks, and showed care. However, a disappointing pattern emerges: the mom, who was legally blind and had suffered a stroke, was often found in bed with little meaningful interaction during visits. The reviewer discovered later - through the social worker - that there were supposed to be paid incentives for staff to provide six hours of special activities with the mom each day, but they believe those activities never occurred in practice. The implication is that the financial incentives either weren't effective or were misused, undermining the quality of care and the mom's daily life. In the months after the mom left Harmony, the reviewer notes, only one staff member reached out and seemed genuinely concerned, while the rest receded into the background.
The departure itself remains a focal point of the grievance. The reviewer recalls the moment of picking up her belongings, where the owner - described as rude, crass, and brazen - acted offended by the reviewer's action of leaving with her things. The call from the owner, in the reviewer's view, was emblematic of a broader culture of disregard for the mom's well-being. The decision to withdraw, they say, was made with a frightening sense of finality and without the thoughtful coordination one would expect after years of care. The reviewer stresses that Harmony did not follow through with supportive communication; there was no substantial contact from the house manager or the owner after the abrupt exit, only a troubling and hurtful confrontation that underscored the emotional impact of the experience.
In the final reckoning, the reviewer contrasts the painful episode at Harmony with the care and rehabilitation they observed elsewhere. They express that, in hindsight, they would have placed their mom in a different facility from the start, a place where activities, staff engagement, and ongoing rehabilitation were aligned with the needs she had, especially after the stroke and age-related challenges. The new arrangement, according to the reviewer, has proven to be a much more positive environment - staff who engage, therapies that focus on rehab for her legs, and a general climate that supports a return to greater independence or at least a higher quality of life. The ongoing hope is that this new care setting will continue to offer improvements and a better day-to-day experience for their mom.
Amidst the serious grievances and the painful memories, the account closes with a stark and unresolved sentiment. The reviewer acknowledges the positive potential of a different home environment and ends with a blunt, contradictory line that "Great place!" could capture the mixed feelings created by the entire experience. It reads as a final, almost conflicting affirmation: critical of Harmony for the way the exit was handled and the care experienced, but hopeful that the mom's current caregivers are providing a genuinely improved standard of support, rehabilitation, and daily interaction. The overall narrative is a deeply personal testimony about care, communication, and the human cost of decisions made under pressure, set against the backdrop of a family trying to protect a loved one in the face of difficult circumstances.
Harmony House II is an assisted living community located in Superior, WI. We offer a range of care services, including board and care home as well as memory care for individuals with dementia or cognitive impairments.
Our community features a dining room where residents can enjoy delicious meals prepared by our staff. The living accommodations are fully furnished, providing a comfortable and homelike environment for our residents. We also have a beautiful garden and outdoor spaces where residents can relax and enjoy nature.
At Harmony House II, we prioritize the well-being of our residents by providing housekeeping services to maintain cleanliness and hygiene. Our staff also assists with activities of daily living such as bathing, dressing, and transfers to ensure that residents have the support they need.
We understand the importance of coordinating healthcare needs, which is why we offer coordination with health care providers. We also provide medication management to ensure that residents receive their medications on time and in the correct dosage.
For individuals with specialized dietary needs, we offer special dietary restrictions and diabetes diet options. Additionally, we have a mental wellness program in place to promote emotional well-being among our residents.
Our community has specialized memory care programming for individuals with dementia or cognitive impairments. We create a safe and supportive environment tailored to the unique needs of these individuals.
Transportation arrangements are available for medical appointments, ensuring that residents can easily access healthcare services. We are also conveniently located near cafes, pharmacies, physicians' offices, restaurants, places of worship, and hospitals.
At Harmony House II, we strive to provide a caring and nurturing environment where residents can thrive. We invite you to experience the warmth and compassion of our community firsthand.
Harmony House II is located at 7613 John Avenue, Superior, WI 54880 in Douglas County, Wisconsin
Harmony House II offers a range of tailored services that address the unique needs of individuals with dementia or Alzheimer's disease, promoting both safety and quality of life. Assistance with dressing and bathing ensures residents maintain their personal hygiene and dignity, while medication management helps prevent errors that can exacerbate health conditions. Meal preparation and service are designed to meet nutritional requirements and accommodate dietary preferences, which is crucial for overall wellbeing. Coordination with healthcare providers streamlines medical care, ensuring that residents receive timely attention as needed. Transportation arrangements for medical appointments help maintain continuity in health management. Activities of daily living assistance allows residents to engage actively in their routines, fostering independence while receiving the support necessary for safety. With 24-hour supervision and a dedicated mental wellness program, residents benefit from a secure environment where emotional support is prioritized. Specialized memory care programming addresses cognitive challenges through engaging activities tailored to individual capabilities, while the dementia waiver permits flexible care options that adapt to evolving needs. Together, these features create a comprehensive framework for enhancing the lives of those facing cognitive decline.
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The article presents five subtle indicators of dementia, such as memory lapses and mood swings, to help families assess cognitive decline in loved ones. It emphasizes early detection, open communication, and seeking professional help while providing practical support steps.
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Memory care activities are essential for improving the quality of life of seniors with cognitive impairments, as they stimulate cognitive function, promote well-being, and encourage social interaction through tailored strategies. These activities combine structured exercises with spontaneous tasks, sensory engagement, physical workouts, creative pursuits, and intergenerational interactions to enhance emotional connection and a sense of purpose.