Diamond Willow Assisted Living of Proctor

Pros

• The staff at Diamond Willow kept my grandparents as happy as possible.
• The facility is warm, loving, and has a caring community.
• The staff always went out of their way to make small talk and ask about the families of the residents.
• The rooms at Diamond Willow are nice sized and easily accessible.
• The laundry was done daily, ensuring clean clothes for the residents.
• There were always clean common areas, although they could sometimes get a bit messy during holidays.
• Residents enjoyed the activities organized by the staff.
• The facility has a big fireplace that creates a cozy atmosphere in winter.
• There were always at least three staff members on duty, providing good care for the residents.
• Overall, it was a positive experience for those who visited or had family members at Diamond Willow.

Cons

• The home was a mess and only slightly "surfaced" cleaned.
• There was a horrible smell in the facility that persisted during multiple visits.
• The staff confirmed being very short-staffed.
• The food served was not appealing and often cold.
• The facility had not been well taken care of since a previous visit.
• Lack of staff made it difficult to find assistance for the friend being visited.
• A large amount of debt was accrued by one resident during their stay at the facility.
• An issue with management styles was identified, particularly regarding the level of care provided by personal assistants rather than higher-level nursing assistants.
• One visitor noted that their grandfather seemed unhappy due to a lack of sane people to talk to in his building for Alzheimer's patients.
• Some visitors found the food quality to be subpar at times, despite the overall caring nature of the staff.

Review

Diamond Willow is a senior care facility that has received mixed reviews from visitors and family members. While some have praised the staff for their warm and caring nature, others have expressed concerns about the lack of cleanliness, staffing issues, and subpar food.

One visitor mentioned that during their recent visit, they found the home to be in a messy state, with only surface-level cleaning done. They also noticed a persistent unpleasant smell throughout the facility. The shortage of staff was confirmed by employees themselves, with one staff member admitting to being the only one on duty during that particular shift. The lack of adequate assistance made it difficult for visitors to find someone to help their loved ones. The disappointing condition of the facility led this visitor to discuss alternative placement options with their friend's family.

Another individual shared their experience of their mother being in Diamond Willow for eight years. They noted that when their mother first moved in, the facility was new and well-maintained. However, after it was sold to a larger corporation, they observed changes in management styles. The personal assistants seemed limited in what they could do compared to nursing assistants or higher-level medical professionals. Nevertheless, they did acknowledge that the staff kept their mother clean and free from bed sores, which was important for her as she required 24/7 care due to being completely bedridden.

A different reviewer highlighted some positive aspects of Diamond Willow. They mentioned multiple buildings within the facility catering to different levels of memory loss. Suites were available for those with moderate memory loss while cottages were designated for Alzheimer's and Dementia patients who needed locked accommodations but allowed family access. Safety measures like wrist anklets and alarms on doors were implemented for certain residents prone to wandering or falling. However, they raised concerns about management styles and suggested that having additional medical professionals on-site would provide more comprehensive care.

Another visitor had a generally positive experience at Diamond Willow. They appreciated the helpfulness of the staff and the efforts made to keep their grandparents happy. There were designated areas for large families to gather, and holiday parties with abundant food were organized. They did mention that their grandfather seemed unhappy when housed in a building specifically for Alzheimer's patients, as there were limited opportunities for social interaction. However, once he moved to another building with more people, the situation improved.

Lastly, one reviewer regarded Diamond Willow as a warm and loving community despite some flaws. While acknowledging occasional issues with food quality and cleanliness during holiday decorations, they praised the staff for their friendly demeanor and efforts to engage with residents. The rooms were described as spacious and easily accessible, with daily laundry service ensuring clean clothes. The review also highlighted the presence of a fireplace that provided comfort during winter months and plenty of nice scenery around the facility. With at least three staff members always on duty, visitors felt well taken care of overall.

In conclusion, reviews of Diamond Willow depict a senior care facility with both positive and negative aspects. While some visitors commend the caring nature of the staff and appreciate certain amenities, others express concerns about cleanliness, staffing levels, and food quality. It is important for prospective residents or their families to carefully consider these aspects when making decisions regarding placement in this facility.

This area of Proctor, Minnesota offers a variety of amenities and services that may be appealing to seniors. With several pharmacies located within a short distance, access to healthcare and medication is convenient. Additionally, there are parks nearby for outdoor recreation and relaxation, as well as a selection of restaurants for dining out. Places of worship provide spiritual support, while physicians and hospitals offer medical care in the vicinity. Cafes and theaters offer opportunities for socializing and entertainment, while transportation options such as U-Haul Moving & Storage provide convenience for getting around. Overall, this part of Proctor provides a range of resources that could contribute to a comfortable and fulfilling senior living experience.

Pharmacies

• LTC Prescription Providers (0.4 miles)
• CVS Pharmacy (3.3 miles)
• Clarity Hearing Center West (4.5 miles)
• CVS Pharmacy (4.9 miles)
• Target Pharmacy (4.9 miles)
• Super One Foods (4.9 miles)
• Walmart Pharmacy (5.1 miles)

Parks

• Proctor City Ball Park (0.5 miles)
• Proctor Historical Park (0.6 miles)
• Norton Park (2.4 miles)
• Lincoln Park (4.5 miles)
• K9 Haas Memorial Dog Park (5.8 miles)
• Canal Park (6.2 miles)
• Duluth Parks & Recreation Department (6.2 miles)

Restaurants

• McDonald's (1.8 miles)
• McDonald's (3 miles)
• North Pole Bar (3.1 miles)
• Taco John's (3.2 miles)
• Perkins Restaurant and Bakery (3.8 miles)
• Clyde Iron Works (4.5 miles)
• Duluth's Best Bread (4.5 miles)

Places of Worship

• Queen of Peace Parish (2.3 miles)
• House Of Refuge Assembly Of God (5.6 miles)

Physicians

• St Eligius Health Center (2.5 miles)
• Denfeld Medical Clinic (3.2 miles)
• St. Luke's Eye Care - Miller Creek Medical Clinic (5 miles)
• Weis Eye Center (5.3 miles)
• Northern Eye Institute (5.4 miles)
• Avada Audiology & Hearing Care (6.2 miles)
• Northern Foot & Ankle Associates (6.3 miles)

Hospitals

• Denfeld Medical Center (3.2 miles)
• Choice Recovery Center (6.2 miles)
• Saint Marys Hospital Heliport (6.8 miles)
• Va Superior Clinic (6.9 miles)
• Essentia Health-St. Mary's Medical Center (6.9 miles)
• Essentia Health Urgent Care - Duluth (6.9 miles)

Cafes

• Blue Rock Coffee and Wine Cafe (5 miles)
• Empire Coffee (6.1 miles)
• Caribou Coffee (6.7 miles)
• Duluth Coffee Company (6.7 miles)

Transportation

• U-Haul Moving & Storage (5.2 miles)
• BNSF Railway (5.7 miles)
• Afterburner (6.5 miles)

Theaters

• Duluth Cinema Duluth, Mn (6.5 miles)