Francis House
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3601 South Chicago Avenue, South Milwaukee, WI 53172
For more information about senior living options: (844) 490-3973
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Franciscan Villa's leadership team and staff have been compassionate, professional, and supportive throughout mom's transition. The Franciscan Gardens staff were supportive and caring, wonderful to residents and their families. The Francis Villa is very clean and well maintained. The loved one's room was spacious with ample room for visitors. The staff were very kind and attentive. The physical therapists were knowledgeable and caring. The food was delicious. Mass is celebrated in their chapel every Sunday, meeting residents' spiritual needs. Breeana, a CNA, consistently goes above and beyond and keeps patients as a top priority.
The facility's service was described as unacceptable and should be ashamed. Patients were left in bed without being changed after 11am. The food quality was described as poor, like food served in a third-world country. The facility was understaffed. Rooms and furnishings were worn and outdated, with scratches and missing knobs. Dirty laundry was left on the floor during visits. Communication with family members was very poor. The facility was described as smelling and unclean.Across the various reports about Franciscan Villa and its related facilities - Francis Gardens Assisted Living, Francis House (the memory care portion), and the broader Franciscan campus - the common thread is a portrait of experiences that run a wide spectrum from deeply positive to deeply troubling. Families repeatedly describe moments when staff and administrators showed genuine compassion, professionalism, and care. They also recount times when the experience fell far short of expectations, citing issues with cleanliness, communication, safety, and the consistency of medical and daily living support. Taken together, the stories reveal a complex landscape where excellent individual care can exist alongside organizational and operational gaps that leave loved ones vulnerable or dissatisfied.
On the positive side, there are many reviews lauding specific staff members and the overall culture of kindness. Families often highlight compassionate nurses, therapists, and aides who go above and beyond in day-to-day interactions. In several accounts, the therapy teams - physical and speech therapists - are described as knowledgeable, responsive, and eager to engage with residents early in the rehabilitation process. The spiritual and social dimensions are also praised in some reviews: a chapel service that meets residents' needs on Sundays, and staff who attend to emotional and spiritual well-being as part of a holistic approach to care. Several families commend the leadership and administrative teams for their supportive stance during transition periods, especially when moving a loved one into an assisted living or memory care setting. There are explicit thank-yous to individuals such as a director of marketing who helped ease transitions, or to nurses who assisted with discharge planning and communications. In addition, some reviews emphasize the physical environment at Francis Gardens, calling it clean, welcoming, and filled with natural light and beauty, which contributes positively to the residents' day-to-day experience.
However, a substantial number of reviews are unequivocal about shortcomings that undermine the overall quality of care. A recurring theme is poor communication with families. Several accounts mention that information flow was inconsistent, hard to obtain, or not timely enough to please anxious relatives. In some cases, families describe the facility as worn and in need of maintenance, with scraped walls, duct-taped repairs, and old, scratched furniture. There are concerns about cleanliness and order, including reports of dirty laundry left in visiting areas, residents wandering with little apparent daily structure, and odors or smells that diminished the sense of a safe, well-kept environment. Some reviewers describe rooms with aging furniture, missing knobs, or general wear-and-tear that makes a long-term stay feel less dignified. These observations contrast sharply with other reviews that celebrate well-kept spaces, suggesting a sizable disparity between different wings, shifts, or periods of operation.
Safety and medical care are prominent bones of contention in several stories. There are troubling anecdotes about bedsores and insufficient turning in the hospice or memory care settings, with some families feeling that pain management or comfort was not consistently addressed. One account details a patient who did not receive timely pain medications or regular turns, resulting in needless suffering. In another, a resident left the facility on multiple occasions, triggering police involvement and programming questions about alarm systems, safety protocols, and staff oversight. The issue of infection control also appears in the narratives, with one family attributing a member's Covid-19 infection to lax adherence to masking and protocol, followed by concerns about staff behavior. These are serious concerns that understandably shake trust, especially in environments housing older adults who are more vulnerable to complications.
The controversy extends into the memory care segment. Some reviews discuss alarm systems and preventive measures as crucial areas needing improvement, highlighting caregiver responses to a parent who wandered away from the facility or who struggled with confusion about her living space. The police involvement and subsequent questions about how to prevent similar events suggest systemic gaps in safety planning for residents with cognitive challenges. The comments also reflect a tension between the desire to provide compassionate, person-centered care and the realities of managing a facility with residents who have special security and safety needs. A few families report extremely negative experiences in memory care or hospice settings, including perceptions of inconsistent care, late or absent communication, and a sense that a loved one's comfort was not prioritized.
Despite the breadth of views, several reviews offer grateful, glowing portraits that stand in stark contrast to the critical anecdotes. Some patients and families describe experiences where the facility felt like a true home - clean, bright, and well staffed - with dedicated team members who exhibit patience, warmth, and a genuine willingness to adapt to each resident's preferences. In these cases, the healing potential of rehabilitation, the availability of in-house specialists, and the presence of supportive staff create a sense of reassurance for families during stressful transitions. Positive notes sometimes extend to the broader campus ecosystem - streets of care that include in-house podiatry, dental hygiene, and eye care, and a sense of community that makes families feel their loved ones are not just cared for but valued.
Another thread running through the narratives is the variable nature of experiences over time and across different units. Several reviews imply that a patient can have a favorable experience in one wing or during one phase of their stay, while a different unit or a later period may present challenges. The impression that leadership and staff are capable and well-intentioned sometimes coexists with concerns about staffing levels, staff turnover, and consistency in procedures. For families considering Franciscan Villa and its related facilities, this variability points to the importance of direct, proactive communication with multiple layers of staff, ongoing family involvement, and regular visits to observe care routines, cleanliness, and the overall atmosphere.
In sum, the mosaic of experiences at Franciscan Villa, Francis Gardens Assisted Living, and Francis House paints a picture of care settings that can be excellent - providing compassionate, comprehensive support in rehab, memory care, and daily living - while also harboring significant opportunities for improvement. Positive experiences emphasize the human touch: attentive nurses, engaged therapists, respectful elder care, and spiritually or emotionally supportive elements that honor a resident's dignity. Negative experiences highlight the critical need for reliable communication, consistent safety protocols, timely medical interventions, and maintained environments that convey safety, cleanliness, and respect. For families evaluating these facilities, the stories suggest a careful, question-driven approach: ask about staffing levels and turnover, request recent copies of care plans and turn schedules, tour multiple times at different times of day, and seek references from current residents and families who have recent experience. The ultimate takeaway is a nuanced one: Franciscan Villa and its companion facilities can be places of genuine comfort and care, but the risk of suboptimal experiences remains a real consideration that prospective families should assess through thorough, firsthand engagement.
64 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being. Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Francis House in South Milwaukee, WI is a premier assisted living community offering specialized care for individuals with memory impairments. Our dedicated staff provides around-the-clock supervision and assistance with activities of daily living to ensure the safety and well-being of our residents.
At Francis House, we prioritize the comfort and convenience of our residents. Our fully furnished accommodations feature private bathrooms and kitchenettes, allowing for both privacy and independence. The community also offers various amenities to enhance our residents' quality of life, including a beauty salon, fitness room, gaming room, small library, and outdoor spaces where they can relax and enjoy nature.
We understand the importance of nutritious meals tailored to meet specific dietary needs. Our restaurant-style dining ensures that residents receive delicious meals that cater to their special dietary restrictions. Additionally, medication management services are provided to ensure that residents take their medications as prescribed.
Francis House believes in promoting mental wellness among our residents. We offer specialized memory care programming to stimulate cognitive function and provide a structure that supports those with dementia or mild cognitive impairment. Our mental wellness program focuses on engaging activities and therapies designed to enhance memory retention.
Transportation arrangements are available for both non-medical needs, such as shopping trips or social outings, as well as medical appointments. We coordinate with health care providers to ensure seamless healthcare management for our residents.
In addition to excellent care services and amenities, Francis House is conveniently located near various amenities in South Milwaukee. Parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals are all within close proximity.
At Francis House in South Milwaukee, we strive to provide a warm and nurturing environment where individuals with memory impairments can thrive and lead fulfilling lives.
Francis House is located at 3601 South Chicago Avenue, South Milwaukee, WI 53172 in Milwaukee County, Wisconsin
The features offered at Francis House are designed to address the unique needs of residents with dementia or Alzheimer's disease, fostering a supportive environment that promotes both comfort and dignity. Assistance with dressing, bathing, and transfers guarantees that individuals receive help tailored to their abilities while maintaining personal choice, which is crucial for self-esteem. Medication management and coordinated healthcare services ensure that residents adhere to prescribed treatments and maintain optimal health. Meal preparation and service provide balanced nutrition while catering to individual dietary preferences, while transportation arrangements facilitate access to medical appointments. The inclusion of a mental wellness program alongside specialized memory care programming enriches residents' lives through cognitive stimulation and engaging activities tailored to various levels of cognitive decline. Furthermore, 24-hour supervision enhances safety and security, creating a reassuring environment where families can rest easy knowing their loved ones are supported in every aspect of daily living.
Francis House on seniors.fyi includes 4 photos including images showing landscaping, trees, outdoor, architecture, building, flag, sidewalk, grass, and more.
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Are Dementia and Alzheimer's Disease Lethal? A Comprehensive Exploration
Dementia, including Alzheimer’s disease, is often mischaracterized in terms of lethality as it leads to complications that can be fatal rather than being a direct cause of death; it causes a progressive decline in cognitive and physical health, making patients vulnerable to infections and other health crises. Effective management of nutrition, hydration, and communication is crucial in patient care, with palliative care becoming vital in advanced stages to enhance comfort and quality of life while caregivers play a key role amidst the challenges posed by the disease.
Exploring the Power of Reminiscence Therapy for Individuals With Dementia
Reminiscence therapy helps individuals with dementia recall past memories through structured discussions and meaningful objects, enhancing mood, relationships, and sense of identity while celebrating their lives. It can be practiced in formal settings or at home, requiring sensitivity to personal histories and cultural backgrounds.
An In-Depth Look at Reminiscence Therapy in Dementia Care
Reminiscence therapy is a structured method for older adults, especially those with dementia, to share life stories using prompts and sensory cues, fostering emotional well-being, social engagement, and self-identity. It aims to improve quality of life by enhancing interpersonal connections and cognitive stimulation while requiring careful facilitation to avoid distressing memories.
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