Willowcrest Health Services in South Milwaukee, WI

Save

  • Interior

    A cozy living room with comfortable furniture, a decorative clock, and a potted plant.

  • Decor

    A cozy bedroom featuring a bed, decorative plants, and natural light.

  • Building

    A modern commercial building surrounded by greenery and clear blue skies.

  • Bedroom

    A cozy bedroom featuring a large window with a view, neatly made bed, and decorative touches.

  • Trees

    A serene park scene featuring a gazebo surrounded by lush greenery.

  • Outdoor

    A view of a hotel entrance in the evening, featuring parked cars and a cloudy sky.

  • Exercise Equipment

    A well-equipped exercise area featuring various fitness machines in blue and white.

  • Waiting Area

    A clean and modern reception area in a hospital.

  • Refrigerator

    A cozy living space featuring a bed, sofa, dining table with chairs, and a refrigerator.

  • Rehabilitation

    An elderly woman participates in a rehabilitation exercise with the assistance of a therapist.

Willowcrest Health Services in South Milwaukee, WI

3821 South Chicago Avenue, South Milwaukee, WI 53172

For more information about senior living options: (844) 490-3973

2.5 from 49 reviews
5 stars
16
4 stars
3
3 stars
0
2 stars
2
1 stars
28

Skilled Nursing Facility

Overall Review of Willowcrest Health Services

Pros

  • pro Willowcrest's staff is consistently caring and attentive to residents and their families.
  • pro Sara and Clarissa at the front desk are always helpful and accommodating.
  • pro Kim in the financial office is kind to residents and well regarded by families.
  • pro Elizabeth and Deb, the social workers, provide compassionate support and help organize care.
  • pro The rehabilitation team, including Rebecca and Jackie, is terrific and thorough.
  • pro The facility is described as clean, safe, and well run, with good safety protocols.

Cons

  • pro The reviewers describe the facility as a puppy mill of rehab centers, with conditions that start low and worsen.
  • pro The environment is said to have putrid smells and to be a petri dish.
  • pro The administrators are criticized for serving food that is uncooked and disgusting.
  • pro Staff are accused of neglect and not paying attention to residents, often seeming unaware of what is going on.
  • pro The place is labeled awful and not safe for loved ones; reviewers advise against bringing family there.
  • pro The facility is described as dirty and unclean, with CNAs lazy and uncaring, and nurses similarly negligent.
  • pro There are reports of dehydration, UTIs, and bedsores due to lack of timely care.
  • pro It is called a zero-star facility and urged to be shut down.
  • pro Discharge promises are broken, with residents not allowed to leave as scheduled.
  • pro Bed bugs are reported and overall sanitation is questioned.
  • pro Short staffing is noted as a chronic issue.

Review

Willowcrest Health Services in South Milwaukee is best suited for families seeking a rehab?intensive environment where attentive staff, hands?on coordination, and practical help with daily logistics are valued features. The community shows strength in its front?line accessibility and in the willingness of clinicians and social workers to mobilize arrangements that support a resident's routine - from borrowing a wheelchair or arranging showers to coordinating glasses or dentures. Several reviews highlight the impact of thoughtful staff like Sara, Clarissa, Elizabeth, and Kim in the financial office, along with therapy teammates who keep the rehab stream moving. For families who want visible, ongoing staff engagement and a facility that can hinge a care plan on practical, day?to?day problem solving, Willowcrest delivers.

That said, Willowcrest is not the obvious pick for every family, and alternatives deserve consideration. A recurring caution among reviewers is the potential for inconsistent care quality and uneven responsiveness. Some residents and families report timely assistance and professional nursing, while others recount significant delays, missed calls, or neglectful episodes that left a loved one uncomfortable or unsupported. Cleanliness and odor issues surface in several accounts, and there are vivid warnings about dehydration, bedsores, and a lack of prompt attention to basic needs. For residents with high fall risk, demanding continence management, or complex medical monitoring, these inconsistencies can translate into real safety concerns.

The strongest positives - dedicated staff, accessible social work support, and a rehabilitative mindset - do not fully neutralize the most troubling downsides. The rehab unit aspect is a clear advantage when therapists are engaged and therapy plans are executed consistently; several reviews praise the expertise of therapists like Rebecca and Jackie and the responsiveness of social workers such as Deb. Cleanliness and a sense of care permeate when a resident's care team is coordinated and engaged. However, that same optimism is undermined by accounts of slow response times, insufficient hydration or nutrition, delayed assistance with bathroom needs, and, in some cases, distressing conditions observed by family members. When these gaps appear, even excellent therapy and a friendly front desk cannot fully compensate.

In practical terms, families evaluating Willowcrest should foreground a concrete care plan with explicit expectations and robust oversight. Prospective residents who can be present or have strong family advocates tend to fare better, because ongoing family involvement can help bridge gaps in staffing and communication. Tour carefully, speak with multiple staffers across shifts, and request detailed explanations of fall prevention, hydration protocols, and response times. Ask for recent state or licensing inspections, verify staffing levels, and secure a clear plan for transitions between rehab, long?term care, and discharge. The facility's strengths are real, but they require active partnerships with families to sustain reliable, high?quality care.

Ultimately, Willowcrest stands as a viable option for families prioritizing practical rehab support and accessible staff when vigilance and advocacy are in play. It can be a good fit for someone who wants a hands?on approach to daily needs and who values a rehab culture that emphasizes coordination and personal attention. However, for residents where clean, consistently responsive care and strong clinical oversight are non?negotiable, alternatives with steadier performance on core safety and hygiene metrics should be explored. The decisive takeaway is clear: Willowcrest can work well with engaged families, but a cautious, probe?and?test decision process is essential to avoid placing a loved one in a setting where variability in care could have serious consequences.

Features

Housing

  • 135 resident community capacity 135 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • General Mitchell International (4 miles away) General Mitchell International (4 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Willowcrest Health Services in South Milwaukee, WI is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon where residents can indulge in some pampering, as well as cable or satellite TV for entertainment.

Transportation is readily available with community-operated transportation, as well as transportation arrangements for non-medical purposes and doctors' appointments. Residents can also enjoy a computer center and Wi-Fi/high-speed internet access for staying connected with loved ones or pursuing personal interests.

The community boasts a fitness room and wellness center to cater to the physical health needs of its residents. Outdoor spaces are available for leisurely walks and enjoying nature, while a gaming room and small library offer opportunities for recreation and relaxation.

Dining at Willowcrest Health Services is exceptional, with restaurant-style dining providing delicious meals prepared with special dietary restrictions in mind. Additionally, meal preparation and service are provided to assist residents who may need help with their daily nutrition.

Residents benefit from 24-hour call system and supervision, ensuring assistance is always available when needed. Care services include activities of daily living assistance such as bathing, dressing, and transfers. Medication management is also available to ensure proper administration of medications.

Mental wellness programs are offered to support the emotional well-being of residents. A variety of activities are planned throughout the day to keep residents engaged, including fitness programs, resident-run activities, and scheduled daily activities. Planned day trips provide opportunities for exploration outside the community.

Willowcrest Health Services is conveniently located near parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals, providing easy access to essential services and entertainment options for residents.

Overall, Willowcrest Health Services offers a comfortable and caring environment where seniors can enjoy independence while receiving top-notch care and access to various amenities that enhance their quality of life.

Nearby Places of Interest

Pharmacies

  • Walgreens (0.5 miles)
  • Pick 'n Save Pharmacy (2.4 miles)
  • Meijer Pharmacy (2.7 miles)
  • Walgreens (2.9 miles)
  • CVS Pharmacy (3.2 miles)
  • Walgreens (4.5 miles)
  • Walgreens (4.8 miles)

Restaurants

  • Subway (2.3 miles)
  • McDonald's (2.5 miles)
  • Culver's (2.6 miles)
  • Chick-Fil-A (2.6 miles)
  • McDonald's (3.8 miles)
  • Papa Luigi's (4.5 miles)
  • The Landing (4.6 miles)

Parks

  • Runway Dog Exercise Area (2.7 miles)
  • South Shore Park (7 miles)
  • Humboldt Park (7 miles)
  • Paliafito Park (9.2 miles)
  • Henry Maier Festival Park (9.4 miles)

Physicians

  • Aurora Health Care (2.8 miles)
  • Innovative Pain Care (4.9 miles)
  • Rheumatology & Immunotherapy (5.7 miles)
  • Layton Avenue Dermatolgy Clinic (6.4 miles)
  • Sports Medicine & Orthopedic Center (6.4 miles)
  • Greendale Health Center (7.1 miles)
  • Aurora Health Care (7.6 miles)

Hospitals

  • Froedert Drexel Square Clinic (3 miles)
  • Aurora St Luke's South Shore (3 miles)
  • Aurora St Luke's Medical Center (7.9 miles)

Theaters

  • South Shore Cinema Oak Creek, Wi (3.8 miles)

Transportation

  • MKE Runway (4 miles)
  • Concourse D (4.1 miles)
  • Delta Ticket Counter (4.2 miles)
  • Milwaukee Mitchell International Airport (MKE) (4.2 miles)
  • Security Checkpoint (4.3 miles)
  • Concourse C (4.3 miles)

Places of Worship

  • St Stephen's Catholic Church (4.5 miles)

Cafes

  • Hawthorne Coffee Roasters (5.7 miles)
  • Starbucks (7.1 miles)
  • Colectivo Coffee (7.8 miles)
  • Starbucks (8.7 miles)
  • Starbucks (9.8 miles)

Frequently Asked Questions

Where is Willowcrest Health Services?
What photos are available for Willowcrest Health Services in South Milwaukee, Wisconsin?

Nearby Communities

  • Oak Creek Place

    Oak Creek Place

    South Milwaukee, WI

    4.2 from 44 reviews
    $2,128 to $3,740 / month

    pro Friendly, compassionate staff in a clean, welcoming environment with engaging activities and dining options.

  • Franciscan Gardens

    Franciscan Gardens

    South Milwaukee, WI

    3 from 3 reviews
     

    pro Fully furnished apartments with private baths, 24/7 care, and restaurant-style dining.

  • Franciscan Villa

    Franciscan Villa

    South Milwaukee, WI

    3.8 from 99 reviews
    $4,275 to $6,154 / month

    pro Clean, well-maintained facility with friendly staff, good dining, and engaging activities.

  • Francis House

    Francis House

    South Milwaukee, WI

    4 from 71 reviews
     

    pro Specialized memory care with 24/7 supervision.

  • Franciscan Courts

    Franciscan Courts

    South Milwaukee, WI

     
     

    pro Comprehensive assisted living with 24/7 supervision, ADL support, medication management, and diabetes care, plus engaging activities in a comfortable, amenity-rich setting.

  • Brotoloc South Inc South Milwaukee Afh

    Brotoloc South Inc South Milwaukee Afh

    South Milwaukee, WI

     
     

    pro Homelike setting with personalized care and 24/7 supervision.

  • Meadowmere Oak Creek

    Meadowmere Oak Creek

    Oak Creek, WI

    4.5 from 74 reviews
    $1,950 to $5,155 / month

    pro Engaging activities and caring staff.

  • Oak Park Place - Oak Creek

    Oak Park Place - Oak Creek

    Oak Creek, WI

    4.1 from 71 reviews
    $4,600 to $6,400 / month

    pro Friendly, responsive staff with engaging activities in a clean, well-kept setting.

  • Azura Memory Care of Oak Creek

    Azura Memory Care of Oak Creek

    Oak Creek, WI

    4.4 from 120 reviews
    $6,740 / month

    pro Compassionate staff in a warm, small, home-like setting with engaging activities.

Skilled Nursing Facility in Nearby Cities

Related Resources

  • brain games for seniorsEffective Strategies for Keeping Seniors' Minds Active: A Deep Dive into Brain Games and Apps

    The article outlines strategies for keeping seniors' minds active through brain games and apps, highlighting the importance of cognitive exercises, social engagement, and a healthy lifestyle in combating cognitive decline. It emphasizes the benefits of various types of games and offers practical tips for maintaining mental wellness through enjoyable activities while acknowledging their limitations.

  • aid and attendance vaIn-Depth Look at the VA Aid and Attendance Program

    The VA Aid and Attendance program offers financial assistance to veterans needing help with daily activities due to health issues, available through a pension for low-income wartime veterans or an allowance for 100% disabled individuals. Eligibility depends on medical documentation of care needs and navigating guidelines about income and service history, with funds being usable for various healthcare-related expenses.

  • caring for elderly parentsNurturing Our Loved Ones: A Daughter's Journey in Caring for Her Mother

    Please provide the content you'd like summarized.