Waterview II

Pros

• The apartments are very clean and efficient to live in.
• Maintenance staff typically responds to requests within a week.
• Skip and Pat Ketcham have been residents for two years and absolutely love Waterview.
• Deb Davis does a great job as manager and is loved by residents and staff alike.
• The community atmosphere is pleasant, with residents regularly using the Community Room to socialize.
• Residents appreciate on-site bus service, accessible right from the front door.

Cons

• The management is described as the absolute worst apartment management in Sheboygan, unable to return calls or fix defects promptly.
• Residents report no hot water for extended periods (six days, a week, etc.) with no timely resolution.
• The elevator was down for a week and a half in a three-story building serving seniors.
• The complex has inadequate laundry facilities: six machines total, three of which don't rinse properly and only about three inches of water for rinsing clothes.
• Residents say they are not notified about outages; the manager is unavailable, doors are left locked, and calls go unanswered.
• The garbage disposal has not worked for a month, with no replacement date provided.
• A front-door bench used by residents waiting for rides was removed during COVID and has not been replaced.

Review

Waterview Senior Apartments in Sheboygan is a three-story complex that houses a substantial number of seniors, and the feedback from current and former residents is a telltale mix of praise and frustration. On the positive side, several people describe the community as clean and inviting, with helpful staff and amenities that support an independent senior lifestyle. One reader recalls arriving to a place that feels welcoming and notes the bus service right outside the door as a key perk for residents who no longer drive. The same message highlights a manager who makes moving in easy and creates a sense of "The Neighborhood" among new residents, suggesting that hospitality and organization can be standout strengths at Waterview.

Yet the same community has a substantial undercurrent of complaints that appear to be persistent rather than isolated incidents. A recurring theme is poor communication and accessibility with management. Some residents report calling the listed phone number and receiving no answer, leaving families without a way to reach staff when help is needed. There are also accounts of the on-site manager being unavailable or unreachable, doors locked, and a perception that corporate leadership does not respond promptly to tenant concerns. In some cases, residents say notes about issues are left for days or weeks and then only sporadically followed up on, which can feel especially troubling to seniors who rely on timely assistance.

With respect to essential services, several reviewers describe hot water outages as a serious and ongoing problem. Instances include no hot water for stretches that span days or even a week, and at least one report notes a hot-water outage lasting six days, with residents told it might be fixed only after more days pass. The reliability of the building's boiler is called into question, with maintenance staff reportedly waiting for parts rather than offering a concrete fix timeline. The impact is significant for a senior population, who may depend on consistent hot water for daily living. In addition to hot water issues, residents mention an elevator breakdown that lasted about a week and a half, another disruption that raises safety and accessibility concerns for a 3-story building filled with older residents.

Maintenance and facility conditions also draw mixed reactions. On the more negative side, there are reports of outdated or strained amenities: a limited number of washing machines (about six for 67 units), with several machines malfunctioning or not delivering adequate rinsing, leaving residents displeased with laundry outcomes. Complaints about water pressure and rinse depth suggest that some residents feel the building's laundry facilities aren't meeting basic needs. There is also mention of a garbage disposal that has not worked for a month, and a bench near the front door that had not been replaced after being removed during the pandemic era. While some maintenance staff are described as responsive - sometimes addressing requests within a week - the overarching sense is that certain repairs and replacements take too long to resolve.

Despite these challenges, several voices emphasize the people who keep Waterview functioning. In addition to the resident testimonials about Deb Davis, who is repeatedly praised by residents for her management and approach to moving in, there are positive external perspectives that reinforce a sense of community. A longtime service provider that has worked at Waterview for nearly a decade describes the atmosphere as unusually pleasant for a senior living community, with residents regularly gathering in the community room for games, crafts, meals, and social visits. The same observer notes that Debbie, the manager, is well-liked by everyone they interact with, suggesting that strong personal relationships can coexist with operational difficulties.

Taken together, the collection of reviews paints a portrait of a property with definite strengths and clear, persistent problems. On the bright side, Waterview is described as clean, well-located for seniors, and supported by staff who can be attentive and welcoming. The bus service and the presence of a manager who fosters a friendly, community-centered atmosphere are repeatedly cited as significant benefits. On the other hand, there are pressing concerns about hot water and elevator reliability, the speed and quality of maintenance, and the consistency of communication between staff and residents. These tensions underscore the realities of managing an older property that serves a high-need population, where prompt repairs, reliable utilities, and open lines of communication are not just conveniences but essential services that directly affect daily quality of life.

This part of Sheboygan, Wisconsin offers a convenient and accessible location for senior living. With multiple pharmacies, restaurants, physicians' offices, cafes, places of worship, transportation options, parks, and hospitals all within close proximity, residents can easily access essential services and amenities. The area also provides opportunities for social engagement and cultural activities with theaters nearby. Additionally, the presence of healthcare facilities such as the Lifeline at St Nicholas Hospital ensures that medical needs are well catered to. Overall, this neighborhood in Sheboygan offers a well-rounded and vibrant community for seniors looking to enjoy a comfortable and convenient lifestyle.

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (0.3 miles)
• Aurora Pharmacy (0.7 miles)
• Aurora Pharmacy (1 miles)
• Pick 'n Save Pharmacy (1 miles)
• Health Mart Pharmacy (1.4 miles)
• Meijer Pharmacy (1.6 miles)

Restaurants

• Burger King (0.2 miles)
• Rupps Downtown (0.3 miles)
• The Black Pig (0.3 miles)
• Thai Cafe Restaurant (0.3 miles)
• El Camino (0.4 miles)
• Penn Avenue Pub (0.4 miles)
• Umi Sushi and Steak House (0.4 miles)

Physicians

• New Hope Pregnancy Center (0.3 miles)
• Nemschoff Healthcare Furniture and Clinic Furniture (0.3 miles)
• Visionary Eye Care (0.4 miles)
• Children's Eyecare Center (0.5 miles)
• Sheboygan County InHealth Clinic (0.5 miles)
• Advanced Pain Management (0.9 miles)
• Vince Lombardi Cancer Clinic (1 miles)

Cafes

• Starbucks (0.3 miles)
• Mini Mocha Play Cafe (0.3 miles)
• Johnston's Bakery (0.4 miles)
• Z Spot Espresso & Coffee (0.8 miles)
• Panera Bread (1.6 miles)

Places of Worship

• The Upper Room Christian Community (0.3 miles)
• Hope Reformed Church (0.4 miles)
• St Paul Lutheran School & Pre-School (0.7 miles)
• Saint Dominic Catholic Church (1.2 miles)
• Wels (1.5 miles)
• Good Shepherd Lutheran Church (1.5 miles)
• Crossroads Community Church (1.6 miles)

Transportation

• Sheboygan Transit Center (0.4 miles)

Parks

• Kiwanis Park (0.4 miles)
• Sheridan Park (0.5 miles)
• Deland Park (0.7 miles)
• Vollrath Park (1.2 miles)
• Franklin Park (1.3 miles)

Hospitals

• Steven J. Pizer MD (1 miles)
• Walk-In Clinic (1 miles)
• Lifeline at St Nicholas Hospital (1.5 miles)
• Saint Nicholas Hospital ICU Waiting Room (1.6 miles)
• HSHS St. Nicholas Hospital (1.6 miles)

Theaters

• Sheboygan Cinema Sheboygan, Wi (1.6 miles)