Waterview II in Sheboygan, WI

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Pros

• The apartments are very clean and efficient to live in.
• Maintenance requests are usually responded to within a week.
• Residents are welcomed to the neighborhood.
• The on-site bus service provides convenient transportation for residents who no longer drive.
• Deb Davis, the manager, does a great job and makes moving to Waterview very easy.

Cons

• Horizon is described as the absolute worst apartment management in Sheboygan, failing to return calls or fix defects promptly.
• Residents have endured no hot water for six days due to boiler part delays.
• The laundry facilities are inadequate: six machines total, three of which donā€™t rinse properly, and only three inches of rinse water.
• No hot water twice this year, and the elevator was down for a week and a half in a three-story building with seniors.
• The manager did not inform residents about outages and was unavailable, leaving doors locked.
• The garbage disposal has not worked for a month, with no replacement date.
• Office staff are unresponsive, leaving notes days later and not answering the phone.

Review

Waterview II in Sheboygan is best suited for seniors who want a lively, neighborly apartment setting with easy access to transportation and everyday conveniences. The community tends to attract those who no longer drive and appreciate walking out to a front-door bus stop, social activities in common spaces, and a sense of belonging within a small, approachable building. It works for independent residents who can tolerate occasional service gaps and a management style that may not always respond with immediacy. It is not the right fit for anyone who views flawless utilities, constant timely repairs, and perfectly predictable communication as non-negotiable givens.

Given the reviews, the strongest headwinds come from reliability and responsiveness. The buildingā€™s administration, associated with Horizon, is repeatedly criticized for slow or missing communications, missed calls, and delays in addressing defects. Hot water outages are a recurring theme, sometimes lasting days, and elevator downtime has occurred long enough to disrupt routines in a three-story building. Laundry machines are scarce and not always effective, with a pattern of equipment struggles that can force residents to adapt their days around maintenance cycles. For families evaluating care needs, these issues can translate into real daily friction, especially for residents who value predictable utilities and prompt service.

On the upside, Waterview II does offer tangible, day-to-day perks that can soften the sting of the cons. The buildings appear clean and well-maintained overall, with apartments described as comfortable and practical for independent living. The social fabric is real: residents engage in activities in the community room, share meals and crafts, and a sense of neighborhood is palpable in common spaces. The presence of organized support for non-drivers, notably bus service from the front door, is a meaningful advantage for maintaining independence and staying connected to appointments and activities without relying on family or paid transit. In addition, there are credible endorsements from a local service provider who notes a pleasant atmosphere and staff members who are genuinely well-liked by residents.

Managerial warmth can be a decisive counterbalance to some of the operational chaos. Positive voices highlight Deb Davis and other on-site staff as doing a good job and forming the core of a cohesive community experience. A longstanding resident couple speaks highly of their move-in process and sense of welcome, while another local professional describes Waterview II as one of the more pleasant surroundings encountered in the area. These testimonials emphasize the value of personal relationships with on-site leadership and the way a capable manager can cultivate a sense of belonging that makes daily living easier, even when heat, hot water, or elevator access stumble.

For families weighing options, the calculation is clear: if reliability of essential services, especially hot water, quick maintenance responses, and a functioning elevator, is non-negotiable, Waterview II will require careful scrutiny and a readiness to push for concrete service commitments. If independence, social engagement, and transit access matter most, and a resident can endure occasional service delays, Waterview II offers a workable home base with a supportive community feel. The decision hinges on how much priority is placed on seamless utilities versus the qualitative benefits of living among neighbors who regularly gather, share, and look out for one another.

In practical terms, prospective residents should visit with questions tailored to current conditions. Request a candid update on the boiler and hot-water status, recent elevator uptime, and the average turnaround time for maintenance requests. Speak with residents about how quickly calls are answered and whether there is a clear path for escalation when issues arise. Meet the manager in person, ideally Deb Davis or her immediate team, to gauge whether the promised level of communication and presence is sustainable. If these checks reveal ongoing instability, exploring alternatives with stronger operational track records may save both stress and disruption in the long run. Waterview II remains a legitimate choice for certain seniors, but the balance of daily living hinges on the reliability of the basics and the responsiveness of the on-site leadership.