1528 North 17Th Street, Sheboygan, WI 53081
For more information about senior living options: (844) 490-3973
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Staff are described as hard-working and kind, and Vista Care is highly recommended. The agency is portrayed as a wonderful option for families and loved ones. Erin Krause, the local area director, is described as beyond wonderful. Kelley Potenziani goes above and beyond. Vista Care prioritizes values and ethics, including honesty, integrity, and accountability. Colleagues share in successes and help with setbacks, fostering teamwork. The organization values active listening, open communication, and support in difficult situations. The atmosphere encourages innovation and new ways of doing things. They maintain transparent, frequent, and clear communication with clients, host home providers, and families. They are flexible and provide supportive services, including respite care and professional development.
Management doesn't care about their staff or residents. Management doesn't communicate with their staff when there is an issue. The house is never cleaned and stocked properly. The Supervisors are undertrained and unprofessional. There is a huge amount of favoritism. They underpay their employees and take advantage of them. A staff member threatened to choke a relative; nothing was done and the staff member remains employed.Vista Care inspires a wide spectrum of opinions from the families and providers who interact with it. On one side, there are many pages of praise that paint a picture of a responsive, values-driven organization where staff work hard, care deeply, and collaborate closely with families and host environments. On the other side, there are strong cautions about management practices, pay and training, and the quality of day-to-day care in some settings. Taken together, the comments form a nuanced portrait of an agency that can be a lifeline and a source of significant frustration, depending on the location, leadership, and specific circumstances involved.
Several reviewers highlight a core strength: the people. They describe Vista Care as staffed by hard-working, kind individuals who go above and beyond for the people they serve. In particular, responders point to Erin Krause, the local area director, as genuinely wonderful, with Kelley Potenziani also praised for going "above and beyond." These observers emphasize a culture where values and ethics - honesty, integrity, and accountability - are claimed to be a priority. They note that colleagues share in successes, support one another through setbacks, and practice active listening and transparent communication with clients, host homes, and families. There is a sense of celebration when milestones are achieved and an atmosphere that invites innovation and fresh approaches to problems, rooted in real-world experience.
A recurring positive thread is the sense of connectedness and ongoing support. Reviewers describe Vista Care as an organization where help is readily available, not something that requires an appointment. The agency is credited with keeping lines of communication open and clear among all parties - clients, host home providers, and families or guardians. The presence of respite care for host homes and clients is specifically cited as a valuable benefit, as is the professional development offered to keep providers up to date. Flexibility is another frequently mentioned strength: the agency is portrayed as adaptable when family needs shift, and as being proactive in staying on top of Medicare and Medicaid rules and recertification processes to relieve families of administrative burdens. Taken together, these positives form a narrative of a responsive partner that helps families navigate complex care landscapes with less stress.
Several accounts describe smooth, positive experiences with becoming a provider or switching to Vista Care. One reviewer notes a recent transition to Vista Care as fast and easy, with outstanding support from staff. The shared living provider path is praised as well - people report that becoming part of the Vista Care team is a good experience, with staff ready to assist and keep processes moving. Others celebrate the sense of teamwork that runs from the top down, helping to build trust and a sense of collaboration in problem-solving. The depth of knowledge about individual clients is highlighted as a practical asset - the organization's familiarity with a person's history and needs used to guide solutions and care decisions.
Yet with these praise-filled portraits come a chorus of serious concerns raised by other reviewers. Several comments focus on management issues, including claims that there is a lack of care for staff and residents, insufficient communication when problems arise, and persistent housekeeping shortcomings in some environments. The sentiment here is that "the house is never cleaned and stocked properly," and that leadership does not adequately address problems that affect daily life for residents and their families. One reviewer explicitly states that management does not care about staff or residents and that the lack of communication amplifies the problem when issues occur.
Financial and supervisory critiques surface in another cluster of comments. Some reviewers allege underpayment and favoritism, with accusations that supervisors are undertrained and unprofessional. These critiques describe a culture where staff feel they are not treated equitably and where political dynamics appear to influence decisions. The concerns extend to safety and behavior as well: a resident recounted an incident in which a staff member allegedly threatened a relative in a chokehold, and questions were raised about what actions were taken in response. Other reviewers point to broader patterns - regional leadership socializing with employees outside professional boundaries, or homes being closed - cases that raise alarms about accountability and the overall standard of care.
Against this backdrop, opinions about the quality of care itself vary widely. Some reviewers affirm that Vista Care is a wonderful organization with a great purpose, offering a range of services and treating individuals like family members. They stress that the agency's staff genuinely cares and maintains a supportive environment that helps create positive outcomes for those served. Conversely, other reviewers strongly advise against placing family members with the organization, or warn that the quality of care can deteriorate under difficult conditions or in particular locations. A few assert outright that the company is a "joke" or that group homes are not safe choices, reflecting alarming experiences with staff behavior and systemic problems.
The overarching takeaway is a blended picture: Vista Care is a company that can deliver deeply supportive, values-driven care and a strong, collaborative culture in some settings, while in others it is hampered by management weaknesses, inconsistent supervision, and troubling safety or ethical concerns. Prospective families or providers wrestling with the decision should weigh these divergent experiences carefully. Important considerations include asking about the specific host home environment, the direct supervisor's track record, staffing stability, training protocols, and how the organization handles incidents and complaints. It's also wise to request recent references and to observe the day-to-day operations in a few settings if possible.
In the end, the reviews suggest that Vista Care's impact is highly contextual. For some families, it represents a welcoming, well-coordinated partner that brings professionalism, flexibility, and genuine care to complex caregiving situations. For others, it signals a warning to scrutinize leadership, staffing practices, and safety measures before committing to a particular home or program. The disparate experiences underscore the importance of a careful, personalized assessment when considering Vista Care for a loved one or as a professional joining the organization.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Vista Care Heller Avenue in Sheboygan, WI is a vibrant assisted living community that offers a range of amenities and care services to enhance the lives of its residents. The community provides a comfortable and fully furnished environment where residents can enjoy their daily activities with ease.
The dining room offers nutritious meals prepared by professional chefs, taking into consideration special dietary restrictions. Housekeeping services ensure that the living spaces are always clean and well-maintained. Move-in coordination is provided to assist new residents in settling down smoothly.
Residents can also enjoy the outdoor space, allowing them to relax and unwind amidst nature. Telephone and Wi-Fi/high-speed internet access are available for staying connected with loved ones or browsing the web.
To support the needs of each resident, Vista Care Heller Avenue offers assistance with daily activities such as bathing, dressing, and transfers. The dedicated staff coordinates with health care providers to ensure personalized care plans are followed. Medication management is provided to help residents stay on track with their medications.
Transportation arrangements are made for medical appointments, ensuring that residents have convenient access to healthcare services. Scheduled daily activities are offered to promote social engagement and keep residents active and entertained.
The community benefits from its convenient location, with several nearby establishments including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, hospitals, and transportation options. This allows residents to easily access various amenities and services within close proximity.
At Vista Care Heller Avenue in Sheboygan, WI, residents can expect a supportive environment where their physical and emotional well-being is prioritized through top-notch amenities and comprehensive care services.
Vista Care Heller Avenue is located at 1528 North 17Th Street, Sheboygan, WI 53081 in Sheboygan County, Wisconsin
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