Petersen Health Care of WI Inc

Pros

• Friendly Village Nursing & Rehab Center was very accommodating and thorough in addressing the needs of its residents.
• The staff prepared well for my father's arrival, which alleviated a lot of stress for the family.
• The facility provided physical and occupational therapy services promptly and efficiently.
• The environment seemed welcoming upon entering, indicating potential care and professionalism.
• Positive experiences were reported from individuals who had successful rehabilitation stays at the center previously.

Cons

• The staff at Friendly Village Nursing & Rehab Center showed no compassion or care towards the residents.
• Residents were left to scream for help without any staff checking on them.
• The facility was unclean and had unbearable smells in the hallways.
• Communication with staff was poor or nonexistent, leading to frustration for families.
• Patients experienced theft of personal belongings while under care.
• Food served to residents was unacceptable, often cold and lacking essential toppings.
• There was a significant lack of medical attention, with some patients not seeing a doctor for weeks.
• Staffing levels were inadequate, resulting in rushed care and unmet patient needs.
• Family concerns about patient health were ignored by the facility staff, leading to severe health complications.

Review

Friendly Village Nursing & Rehab Center has garnered a mix of reviews from families who have entrusted the care of their loved ones to this facility. While some accounts reflect positive experiences, particularly regarding the initial setup and accommodations for rehabilitation services, other narratives reveal deep dissatisfaction and distress over patient care. This juxtaposition illustrates the complexities of caregiving environments in nursing and rehabilitation facilities.

One family recounted their experience with Friendly Village during a second round of rehabilitation for their father. They praised the center for its thoroughness in preparing for his arrival, which included arranging physical and occupational therapy even before he was admitted. The staff's attentiveness alleviated much stress for the family, as they felt confident that their father's needs would be met. He had previously undergone rehabilitation at this facility a year ago and had seen significant improvement, resulting in a positive impression that led the family to return when he required further care after a hospital stay.

In stark contrast, another review details a harrowing experience from a different family who placed their grandmother in the same facility but witnessed an alarming lack of compassion and care during her final days. They described distressing scenes where their grandmother was left to scream for help while staff failed to respond adequately. Despite regular family visits, no staff member reached out to inform them about her deteriorating condition or pain. The experience left the family traumatized and haunted by memories of her suffering during her last hours in what they believed was an inadequate environment. Comments about unpleasant odors permeating hallways further diminished any initial favorable impressions of the facility.

Moreover, one friend's account highlighted persistent issues affecting patients at Friendly Village beyond just individual cases of neglect. He reported instances of personal belongings being stolen, such as clothing items, alongside complaints about subpar food quality—citing cold hot dogs served for dinner and poorly topped pizzas at breakfast. His observations pointed toward an apparent lack of communication between patients and staff; he noted that his friend had not seen a doctor throughout three weeks at the rehab center, raising serious concerns about oversight and medical attention.

An additional review echoed sentiments regarding inadequate communication between families and healthcare providers at Friendly Village. A former resident’s child expressed frustration over decisions made without consulting them as power of attorney. This individual alleged that critical medical interventions were delayed—specifically mentioning sepsis—as staff members overlooked urgent requests to transfer their mother to a hospital setting when necessary. They criticized staffing levels as well; despite temporary adjustments during state inspections ensuring more caregivers were present, these changes dissipated once authorities departed, reverting back to alarming ratios like one caregiver per twenty-three residents.

The conditions described by multiple reviewers suggest systemic issues within Friendly Village Nursing & Rehab Center that transcend mere anecdotal evidence of poor experiences; they highlight possible systematic neglect faced by residents on various occasions due to insufficient staffing resources and inadequate training among employees tasked with caring for vulnerable individuals. Consistent reports describe understaffing leading to rushed apologies rather than effective patient care—a paradigm where needs can go unmet not only physically but emotionally as well.

In conclusion, while there are commendable aspects noted about how initial admissions are handled with thorough preparation for new residents requiring rehab services, it is essential to weigh these against substantial criticisms outlined by others who reported severe lapses in care quality over time—and potentially catastrophic outcomes resulting from those lapses. Families searching for long-term placement or short-term rehabilitation must navigate these mixed reviews carefully; ensuring their loved ones receive compassionate attention should ultimately guide decisions made surrounding such vulnerable stages in their lives.

This part of Rhinelander, Wisconsin offers a diverse range of amenities and services that cater to the needs of seniors. With multiple places of worship in close proximity, individuals can easily access spiritual support and community engagement. The presence of reputable hospitals, physicians, and pharmacies ensures easy access to essential healthcare services. Additionally, there are various dining options ranging from cafes to restaurants offering convenient and delicious meal choices. Transportation services such as cab companies, rental services, and an airport in close proximity facilitate ease of travel for seniors. Parks and recreational areas provide opportunities for outdoor activities and relaxation. Overall, this area provides a blend of convenience, healthcare accessibility, entertainment options, and natural surroundings that make it an ideal location for senior living in Rhinelander.

Places of Worship

• First United Methodist Church (0.6 miles)
• St Augustine's Episcopal Church (1 miles)
• Seventh Day Adventists Community Service Center (1 miles)
• Trinity Evangelical Lutheran Church (1.1 miles)
• Faith Baptist Church (1.2 miles)
• Saint Joseph Parish (2 miles)
• Pre School Nativity of Our Lord School (2 miles)

Hospitals

• Saint Marys Hospital (0.7 miles)
• Saint Marys Hospital (2.6 miles)
• Aspirus Tomahawk Hospital (17.7 miles)
• Sacred Heart Hospital (17.8 miles)

Physicians

• Ministry Medical Group (0.7 miles)
• Jain Raj Kumar MD - Ministry Medical Group Occupational Medicine (0.7 miles)
• Eyewear Express (0.7 miles)
• Priority Medical Partners (1.1 miles)
• Ministry Behavioral Health (1.3 miles)
• Aspirus Northland Orthopedics (1.4 miles)
• Ascension Northland Orthopedic & Sports Medicine (1.4 miles)

Cafes

• Tula's Cafe (0.7 miles)
• A'la Mode (2.2 miles)
• Northern Coffee Haus (3.4 miles)

Transportation

• Rapid Cab Company (0.8 miles)
• U-Haul (1 miles)
• Budget Truck Rental (1.4 miles)
• Alamo (1.6 miles)
• Air Direct Airlines (1.6 miles)
• Rhinelander–Oneida County Airport (RHI) (2 miles)
• Rhinelander Airport (2 miles)

Restaurants

• Kid's Korner Pizza (0.8 miles)
• Wing Street (0.8 miles)
• Shady Sue's (0.8 miles)
• Joe's Pasty Shop (0.8 miles)
• Tula's Family Restaurant (0.9 miles)
• Big Daddys Bar (0.9 miles)
• McDonald's (0.9 miles)

Pharmacies

• Trig's (0.8 miles)
• Home Town Pharmacy (0.9 miles)
• The Apothecary (1 miles)
• Walmart Pharmacy (2.1 miles)
• Walgreens (2.3 miles)
• Stoxen Professional Pharmacy (2.6 miles)
• Good Neighbor Pharmacy (17.7 miles)

Parks

• Sarocka Field (1.3 miles)
• Pioneer Park (2.3 miles)
• Almon Recreation Area (2.8 miles)
• Squaw Point (16.4 miles)

Theaters

• Rouman Cinema (1.6 miles)