3736 Douglas Avenue, Racine, WI 53402
For more information about senior living options: (844) 490-3973
The staff are friendly, knowledgeable, helpful, and respectful. The agency helps low-income and elderly residents with food boxes, housing assistance, rent assistance, and emergency rental support. The facility is clean, welcoming, and the service is efficient. Mitchell is a particularly helpful worker. The organization offers multiple programs to assist the community. The food pantry and senior box programs are valuable resources for seniors. The agency provides energy-efficient light bulbs and practical advice. It is a not-for-profit agency dedicated to helping others in the community. Staff and volunteers are consistently praised for their kindness and willingness to help. The agency is highly recommended by those who have used its services.
The front desk staff member Jessica is described as rude toward people and unprofessional. Some staff are described as rude, dry, and not helpful, even over the phone, and not respectful to Black clients. A reviewer says a clerk will say anything to get people out of the way, showing a lack of professionalism. The agency is criticized for poor customer service, with phones not answered, callbacks not made, and long wait times. There are claims of fraud or misuse of government funds by the agency. Hours and communications are poor, with rentals or programs closing early and people wasting time. Other reviewers say staff are lazy and do not show basic respect, such as not answering the phone. A reviewer calls the place a joke due to unresponsiveness.The collection of reviews paints a picture of a community-focused nonprofit that serves as a lifeline for many in Racine and surrounding areas. Across dozens of comments, people highlight a wide range of programs designed to support low-income individuals and families, especially seniors. The organization is described as offering food assistance through pantries and senior boxes, housing and rent-related help, emergency rental relief, and even resources aimed at making life more affordable, such as energy-efficient light bulbs. Several reviewers emphasize that this agency is a trusted place where people can turn for practical help when money is tight or when they're navigating complex social services.
A large portion of the feedback is glowing about the staff and the overall atmosphere. Many reviewers mention friendly, knowledgeable, and thoughtful service. They describe being greeted with a smile, getting clear information, and receiving guidance that made it easier to access the help they needed. Some accounts specifically call out the responsiveness and approachability of associates who worked with them on food programs, housing assistance, and other supports. In several notes, people commend the organization for treating clients with dignity and respect, and they appreciate the comprehensive nature of the services available under one roof.
Senior-focused programs receive particular praise. Reviewers repeatedly note help with food for seniors, the ability to pick up senior-specific food boxes, and access to farmers market vouchers or dollars that help stretch limited budgets. One reviewer even mentions a recent Senior Box pickup, while another highlights how staff explained how to use coupons and where to access farmers market funds. The emphasis on seniors' needs - nutritional support, affordable groceries, and practical subsidies - appears to resonate with many community members and is described as a meaningful lifeline for older adults.
There are several standout positives tied to individual staff members who have made a difference for clients. One reviewer explicitly names a worker named Mitchell and expresses gratitude for the support received, while others describe staff as friendly, patient, and helpful in navigating complex applications or programs. A number of reviewers remark on the clean, well-organized environment and the efficient service that allows people to get in and out in a relatively short amount of time. The sentiment is that, when the service goes smoothly, it is a strong engine for helping people stabilize their housing, nutrition, and daily living.
Despite the overall positive sentiment, there are notable concerns raised by some clients. A recurring critique targets the front desk at times, with one reviewer calling a staff member named Jessica rude and unprofessional and another indicating that some phone interactions were not helpful or courteous. A few comments describe experiences of being dismissed or talked to in a way that felt less respectful, with references to how people of certain backgrounds were treated. These reviews underscore a perception that customer service quality can vary significantly by staff member and situation, especially at the front desk or over the phone.
There are also comments about communication and accessibility that complicate otherwise positive experiences. Several reviewers report trouble reaching the agency by phone, with notes that messages are not always returned and calls can go unanswered for extended periods. Wait times and the overall speed of getting help are mentioned as areas where improvements could help, along with suggestions to improve clarity around program hours and eligibility. Some reviewers specifically point out that rental assistance lines or other services close at certain times, which can leave people frustrated if they arrive late in the day.
A few reviews introduce more controversial or critical perspectives, including allegations of fraud and concerns about the management side of the operation. While these claims are not presented as confirmed facts, they highlight that not all experiences are positive and that questions about accountability and transparency do surface within the community. There are also expressions of gratitude for the organization's impact even in difficult times, balancing out the criticism and reflecting the complexity of delivering public-facing services.
Overall, the consensus is that this agency represents a vital hub of support for families, seniors, and individuals facing financial hardship. The programs - food assistance, senior services, housing and rent relief, and practical help like energy-efficient products - collectively create a robust safety net. The experience of engagement seems highly dependent on the specific staff members and the timeliness of communication; when everything aligns, clients report prompt, friendly, and effective assistance. When gaps occur, they often stem from front-desk interactions, phone accessibility, or the pace of the process, rather than from the core services themselves.
In summary, the organization stands out as a meaningful community resource with a broad array of programs designed to ease poverty and support vulnerable residents. The praise for the people who deliver services and the tangible benefits - food for seniors, rent and emergency assistance, and practical everyday aids - speaks to a strong positive impact. At the same time, the reviews call for improvements in customer service consistency, better phone responsiveness, and clearer communication about hours and processes. Taken together, the feedback suggests a valued institution with considerable strengths and meaningful opportunities to refine how it serves a diverse and sometimes demanding clientele.
3 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (13 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Community Pathways Victory House II is an assisted living community located in Racine, WI. Our residents can enjoy a range of amenities and care services in a comfortable and nurturing environment.
For dining, we provide a spacious dining room where residents can enjoy delicious meals prepared by our experienced staff. The community is fully furnished, ensuring that residents feel at home as soon as they move in. In addition, there is a beautiful garden and outdoor space where residents can relax and enjoy the fresh air.
Our dedicated housekeeping services ensure that the community remains clean and tidy at all times. Residents also have access to telephone and Wi-Fi/high-speed internet for their communication needs.
When it comes to care services, our professional staff is trained to provide assistance with daily activities such as bathing, dressing, and transfers. We also offer coordination with healthcare providers to ensure that residents receive the necessary medical attention. For those with special dietary needs or diabetes, we offer specialized diet plans. Medication management is provided to ensure residents take their medications accurately.
Transportation arrangement for medical appointments is available for our residents' convenience. Furthermore, Community Pathways Victory House II is conveniently located near various amenities including cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals.
To keep our residents engaged and entertained, we offer scheduled daily activities designed to cater to their interests and hobbies.
At Community Pathways Victory House II, we strive to create a warm and welcoming environment where our residents can receive quality care while enjoying an active lifestyle.
Community Pathways Victory House II is located at 3736 Douglas Avenue, Racine, WI 53402 in Racine County, Wisconsin
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