3736 Douglas Avenue, Racine, WI 53402
For more information about senior living options: (844) 490-3973
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They are very helpful and assist low?income individuals and the elderly. They provide a monthly food box for the elderly. They are nice and can help make life more affordable. They are very helpful. They help with food for seniors. Associates explain how to use coupons and where to find benefits; they are great. Staff greet visitors with a smile and are friendly, knowledgeable, helpful, and respectful; the facility is immaculate. As a not-for-profit agency, they help low?income people with multiple programs serving community needs. They are awesome and will help as much as they can. They help people in need. The service provided is excellent. It is a great place to receive help, offering a food pantry, housing and rent assistance, and emergency rental assistance.
The staff are rude on the phone. Jessica at the front desk is rude and unprofessional toward customers, including Black customers. They do not answer calls or return messages. Wait times to get assistance are ridiculous. Rental assistance hours are unclear, causing people to waste time and gas. Some people were sent there by mistake, which was not cool. There is no response after applying for help; only voicemails. The agency is criticized for poor communication overall.Community Pathways Victory House II in Racine is best suited for low-income seniors who need practical, wraparound support rather than a polished, boutique experience. The core appeal lies in a nonprofit ecosystem that connects residents to food assistance, rent and emergency rental aid, and energy-saving resources, with staff who understand how to navigate public programs. For households trying to stretch a tight budget, the programmatic reach - food pantry access, seasonal support like farmers-market vouchers, and assistance with housing costs - can be a decisive factor in staying housed and fed. It is not a luxury facility; it operates as a service hub where affordability and continuity of support trump refined hospitality. Those prioritizing a one-stop lever to stabilize monthly bills will find real value here.
However, the community is not for those who prize seamless front-desk service and relentless responsiveness. Review patterns show a split between excellent program knowledge and frustrating customer service experiences. Several accounts describe a rude or dismissive front-desk presence, with staff who appear to rush or miscommunicate, and in some cases fail to return calls or answer the phone. The inconsistency can erode confidence just when urgent help is needed. This isn't just a minor nuisance; for families navigating rent relief, utility bills, or food assistance, a slow or curt interaction can drag out already lengthy processes. In short, if reliable courtesy and prompt communication are nonnegotiable, alternatives deserve consideration.
On the upside, the breadth of support is the community's highest-value asset. The reviews repeatedly highlight inbound help with food for seniors, emergency rental assistance, and housing support, plus practical benefits like energy-efficient light bulbs and guidance on coupons or farmers-market programs. Independent workers, such as Mitchell, are singled out for thoughtful, effective support - an anchor in the system. The organization is praised for its non-profit mission, responsiveness to low-income needs, and the ability to connect clients to multiple programs under one roof. For families juggling medical appointments, housing paperwork, and meal security, this network matters more than surface polish.
Yet the main drawbacks do not disappear with good intentions. Phone-unanswered messages, long wait times, and hours that limit access - particularly for housing assistance closing at 3:30 - collectively create friction. A number of reviews describe a sense of being left in the lurch after the initial intake, with communications that feel reactive rather than proactive. The risk is that administrative bottlenecks compound housing and food insecurity rather than alleviating it. For residents who need steady, predictable contact, the risk of getting lost in the system is real. These are not occasional glitches; they appear as recurring patterns in several accounts.
When the positives are weighed against the negatives, the balance often tilts toward usefulness for those who approach the center as a resource hub rather than a concierge service. The ability to access multiple aid streams in one place can translate into tangible, month-to-month relief: food security, rent stability, and basic household support. For families willing to advocate, keep meticulous records, and push for updates, Victory House II can deliver meaningful outcomes - sometimes after a slow start but with lasting impact. Practical tips include requesting a named caseworker, following up in writing, visiting in person when possible, and planning around service hours to avoid dead ends. The reality is that persistence pays here.
Bottom line: Victory House II is a strong choice for seniors who need broad financial and housing support and who can tolerate uneven front-desk interactions in exchange for real access to resources. It serves as a safety net, not a luxury amenity, and it can stabilize a precarious situation when other options fail. Those prioritizing constant, courteous service and rapid responses should explore alternatives or supplement with other agencies. Before deciding, families should schedule a visit or call to meet the current team, verify hours for crucial services, and scope out the current level of responsiveness. With clear expectations and a proactive plan, this community can be a decisive factor in maintaining independence and dignity on a tight budget.
3 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (13 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Community Pathways Victory House II is an assisted living community located in Racine, WI. Our residents can enjoy a range of amenities and care services in a comfortable and nurturing environment.
For dining, we provide a spacious dining room where residents can enjoy delicious meals prepared by our experienced staff. The community is fully furnished, ensuring that residents feel at home as soon as they move in. In addition, there is a beautiful garden and outdoor space where residents can relax and enjoy the fresh air.
Our dedicated housekeeping services ensure that the community remains clean and tidy at all times. Residents also have access to telephone and Wi-Fi/high-speed internet for their communication needs.
When it comes to care services, our professional staff is trained to provide assistance with daily activities such as bathing, dressing, and transfers. We also offer coordination with healthcare providers to ensure that residents receive the necessary medical attention. For those with special dietary needs or diabetes, we offer specialized diet plans. Medication management is provided to ensure residents take their medications accurately.
Transportation arrangement for medical appointments is available for our residents' convenience. Furthermore, Community Pathways Victory House II is conveniently located near various amenities including cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals.
To keep our residents engaged and entertained, we offer scheduled daily activities designed to cater to their interests and hobbies.
At Community Pathways Victory House II, we strive to create a warm and welcoming environment where our residents can receive quality care while enjoying an active lifestyle.
Community Pathways Victory House II is located at 3736 Douglas Avenue, Racine, WI 53402 in Racine County, Wisconsin
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