3744 Douglas Avenue, Racine, WI 53402
For more information about senior living options: (844) 490-3973
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They are very helpful to low income individuals and the elderly. They can provide a monthly food box for the elderly. They help people obtain rent assistance. They are nice and work to make life more affordable. They help with food for seniors and assist with other needs. They started a senior farmers market program and associates explained how to use coupons. Staff were friendly, knowledgeable, and respectful; the facility was immaculate. The nonprofit agency helps low-income people with multiple programs serving community needs. They are awesome and help as much as they can. They provide food pantry, housing assistance, rent assistance, and emergency rental assistance.
The front desk staff are rude and unprofessional, including over the phone, with apparent bias toward Black customers. The agency is criticized for not answering calls or returning messages, leading to poor communication. Some staff are described as disrespectful or lazy, failing to treat residents with respect or explain account details. The Racine location is accused of racial discrimination and mistreatment by staff. Reviewers report being sent there by mistake and describe the experience as not cool. The agency is called a joke due to unresponsiveness and lack of follow-up. There is an accusation of fraud, alleging the agency takes government money for its own needs. Wait times are long and processing is slow. Rental assistance closes early at 3:30, causing people to waste time and gas. The place is reported as never being open.The collection of reviews portrays a community-oriented agency that serves a wide range of needs for low-income residents and especially seniors. Across many voices there is a clear sense that the organization is deeply engaged in helpful, practical support. People highlight programs that can ease daily life and stretch tight budgets: food boxes for the elderly, a food pantry, and a suite of housing-related assistance including rent and emergency rental help. Several reviewers emphasize the breadth of services - not just one-off aid, but multiple programs that together form a safety net. A recurring theme is that the staff are generally seen as approachable, knowledgeable, and willing to help, with some reviewers noting that staff go beyond the basics to offer guidance on how to use coupons, how to access energy-efficient options, and how to navigate various forms of assistance.
Within the praise there are several standout examples of positive interactions. One reviewer calls the staff "very helpful" and mentions the ability to receive a food box monthly for seniors, alongside help with rent assistance. Others recount particularly good experiences with individuals like a worker named Mitchell, who is singled out as especially helpful. The sentiment is that staff members do more than just process requests; they guide clients through the available resources, explain how to use benefits, and treat people with courtesy. Several accounts show gratitude for the overarching mission of the agency - a nonprofit dedicated to improving the lives of people in the community by connecting them to essential services - making it a trusted resource for many families and seniors in Wisconsin.
The agency's programs are described in tangible terms: senior-focused food assistance, general food pantry access, and housing support that includes rent assistance and emergency rental relief. Some reviews specifically mention a "Senior box" pickup and even a recent Farmers Market benefit, where seniors received a $35 stipend and learned how to maximize coupons. There are notes of practical benefits like energy efficiency bulbs being provided and help with job placement and education through various offerings. The sense across these comments is that the agency is a hub of resources, with multiple programs working in concert to address urgent needs, not merely a single program or referral.
Amid the positives, however, are clear complaints about the experience of some visitors. A reviewer flags a front-desk staff member named Jessica who is described as rude and unprofessional toward attendees, and who allegedly gives preference to certain groups and not others. The comments go beyond a single negative interaction, voicing concern that staff behaviors can feel biased and that respectful, consistent service should be extended to all clients, not just certain ethnicities. This line of feedback underscores the importance of frontline conduct and the perception of fairness in how people are treated, whether in person or over the phone.
Communication and accessibility also emerge as contentious issues. A number of reviewers lament that phone access is inconsistent: some say calls go unanswered, messages aren't returned, and wait times can be lengthy. There are explicit complaints about not receiving responses after applying for aid, with some comments noting voice mail as the default rather than actual follow-up. One reviewer even mentions a specific scheduling detail in the context of rental assistance - closing at 3:30 PM - and suggests that the agency could improve by ensuring that critical hours are clearly communicated. Taken together, these voices suggest that while the services exist and help many, there is work to be done in making them consistently reachable and timely.
Timing and workflow also surface in the feedback. Several reviewers acknowledge that the process can be slow or lengthy, though some ultimately report positive outcomes once the system is completed. For example, one person says it took a long time to get assistance, but when the process was finished, the help was meaningful for several months. This tension - between the value of the services and the friction in how clients reach them - appears repeatedly: clients want what the agency offers, but they also need a smoother, more reliable path to access those services.
Beyond the standard services, a few comments touch on more contentious or controversial topics. A reviewer accuses the agency of fraud, alleging that funds are being misused for the personal benefit of those at the top. Another comment asserts persistent disrespect from some staff, even accusing the organization as a whole of operating in ways that create a barrier for citizens who are trying to navigate their accounts. While these statements are isolated within the wider set of reviews, they underscore the critical need for transparent operations and accountability in a public-facing nonprofit. They remind readers that trust hinges on integrity and clear, consistent communication as much as on the availability of programs themselves.
Overall, the reviews paint a picture of a valuable community resource with a strong footprint in helping seniors and low-income residents. The agency is praised for the breadth of its programs, the dedicated work of individual staff members, and the emotional and practical support it provides to those navigating difficult financial and housing situations. At the same time, there are clear opportunities for improvement: ensuring consistent, respectful front-desk interactions; enhancing accessibility and responsiveness by phone and email; clarifying hours and processes; and maintaining a tone of fairness across all clients. Taken together, the feedback suggests a core mission that resonates with the community - helping people to stay fed, housed, and connected - while signaling where changes could make the experience even more reliable and welcoming for everyone who seeks assistance.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (13 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Community Pathways Victory House I is an exceptional assisted living community located in Racine, WI. Our community offers a wide range of amenities and care services to ensure that our residents are comfortable, happy, and well-cared for.
Our spacious dining room provides a welcoming space for residents to enjoy delicious meals prepared by our experienced staff. The community is fully furnished, providing a cozy and home-like environment for our residents. Our beautiful garden and outdoor space offer opportunities for relaxation and enjoying the fresh air.
We understand the importance of maintaining a clean and organized living space, which is why we offer housekeeping services to all of our residents. Our move-in coordination services make the transition into our community as seamless as possible.
With telephone and Wi-Fi/high-speed internet access available throughout the community, staying connected with loved ones or pursuing personal interests online is always convenient.
At Community Pathways Victory House I, we prioritize the well-being and health of our residents. Our dedicated caregivers provide assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that each resident receives the appropriate medical attention.
For those with diabetes or special dietary needs, we offer specialized meal preparation and service options. Medication management services are provided to ensure medication schedules are followed accurately.
Transportation arrangements are available for medical appointments as well as transportation to doctors' appointments when needed.
Residents can look forward to engaging in scheduled daily activities designed to promote socialization, mental stimulation, physical fitness, and overall enjoyment within the community.
Our prime location boasts several nearby amenities that add convenience to our residents' lives. There are cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals nearby for easy access whenever necessary.
At Community Pathways Victory House I in Racine, WI we aim to create a warm and vibrant community where each resident feels supported and valued.
Community Pathways Victory House I is located at 3744 Douglas Avenue, Racine, WI 53402 in Racine County, Wisconsin
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