3906 Ruby Avenue, Racine, WI 53402
For more information about senior living options: (844) 490-3973
The staff are very helpful. They help low-income people and the elderly. They provide a monthly food box for the elderly. They help people obtain rent assistance. They are nice and can help make life more affordable. They help with food for seniors and other needs. The staff are friendly, knowledgeable, helpful, and respectful, and the facility is immaculate. It is a great not-for-profit agency that helps low-income people with multiple programs. They are awesome and will help as much as they can. They provide friendly service and advice and distribute energy-efficient light bulbs. They were fantastic in helping people with everything. They operate many programs and are a great place for resources of any kind.
The front desk is described as very rude toward people and unprofessional toward all, not just certain ethnicities. The agency is criticized for never answering calls or returning messages. The customer service is poor, with long wait times and assistance that arrives too late. Some reviewers accuse the staff of laziness and a lack of basic respect, including failing to answer the phone or inform citizens about their accounts. There are allegations of fraud, claiming the agency takes money from the government for its own needs. Rental assistance hours are criticized because it closes at 3:30, causing people to waste time and gas.Community Pathways Ruby House I in Racine, WI is best suited for low-income seniors and families who need practical help accessing public benefits, housing support, and food security. The center functions as a hub for assistance rather than a traditional care facility, offering a food pantry, emergency rental help, and guidance through complex programs. For caregivers seeking straightforward, on-site caregiving or a conventional assisted-living environment, this center is not the primary solution and alternatives should be considered. The ideal user is someone who can benefit from navigation through public services and real-budget relief, and who does not rely on fixed, hands-on daily care within the same building.
The strongest positives center on access to tangible resources and knowledgeable, compassionate staff. Reviewers consistently credit staff with helping seniors secure food assistance, rent support, and broader public services, often translating to meaningful reductions in monthly costs. Programs like senior food boxes, farmers market vouchers, and energy-efficient supplies are cited as practical, budget-friendly perks. The sense that many staff members are genuinely invested in assisting families - especially those with limited means - underscores a core value: results matter, and the organization frequently delivers.
But the experience is not uniform, and that inconsistency is the defining con. Several reviews describe rude or overwhelmed front-desk interactions, with dismissive tone or poor phone communication. The pattern of unreturned calls, long waits, and occasionally rushed or unprofessional encounters can erode trust, particularly for seniors navigating fragile health or cognitive challenges. Hours and accessibility concerns - such as reports that certain services close early or that calls go unanswered - compound frustration for those needing timely help. In short, goodwill and capability exist, but reliability fluctuates.
Those downsides must be weighed against the concrete benefits. When conversations with the right staff member click and the intake process moves efficiently, the payoff is substantial: access to multiple assistance programs that directly alleviate housing and food pressures. The agency is described as thoughtful and mission-driven, with staff who know how to marshal resources for those in need. In practice, the strongest outcomes come from consistent advocates within the system who can shepherd a case through approvals and coordinate between services, turning an overwhelming maze into actionable steps.
Who should explore alternatives? Families seeking a predictable, highly hands-on care setting should look elsewhere. For seniors needing daily assistance with activities of daily living or a traditional assisted-living environment, dedicated facilities or home-health providers with clear schedules and guaranteed responsiveness are typically a better fit. Those who prize steady, professional front-desk service and reliable, timely communications will want to compare with other agencies or community resources that emphasize consistent outreach and a more uniform customer experience. The Ruby House model excels at resource aggregation; it falls short for clients who require constant on-site care and flawless day-to-day communication.
Practical next steps include scheduling a visit to observe how staff interact with clients, requesting a single point of contact, and verifying current hours and response expectations for housing and emergency assistance. Ask for concrete examples of how recent cases progressed and what the typical timeline looks like from intake to resolution. The community Pathways Ruby House I is a practical, compassionate conduit to essential supports for seniors who can leverage its programs and patient advocacy. For families concentrating on resource access and budget relief, it remains a strong, worthwhile option; for those prioritizing consistent caregiving and polished service quality, a careful comparison with traditional assisted-living options will be prudent before committing.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (14 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Community Pathways Ruby House I in Racine, WI is an assisted living community that offers a comfortable and convenient living environment for seniors. Our community provides a range of amenities to ensure that residents have everything they need to live a fulfilling and independent lifestyle.
Residents can enjoy delicious meals in our dining room, which offers a variety of options to accommodate special dietary restrictions. The fully furnished apartments provide residents with a cozy and welcoming space to call their own. Additionally, our housekeeping services ensure that the living spaces are always clean and well-maintained.
For those who enjoy spending time outdoors, we offer a beautiful garden and outdoor space where residents can relax, socialize, or engage in activities. Wi-Fi/high-speed internet and telephone services are also available for residents to stay connected with their loved ones.
We understand the importance of providing personalized care services to meet each resident's unique needs. Our dedicated staff assists with daily activities such as bathing, dressing, and transfers, ensuring the safety and comfort of all residents. We also coordinate with healthcare providers to ensure that residents receive appropriate medical care when needed.
Managing medication is made easy with our medication management service. Our trained staff keeps track of medications and ensures that they are taken as prescribed. Meal preparation and service are provided according to individual dietary needs, including diabetes diets and special dietary restrictions.
Transportation arrangements are available for medical appointments and doctor's visits, ensuring that residents have convenient access to healthcare facilities. The proximity of cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals further enhances the convenience of living at Community Pathways Ruby House I.
In addition to these amenities and services, we offer scheduled daily activities designed to promote social interaction among residents. These activities provide opportunities for engagement and enjoyment within our community.
At Community Pathways Ruby House I, we strive to create an inclusive environment where seniors can thrive physically, mentally, and socially while receiving the care they need.
Community Pathways Ruby House I is located at 3906 Ruby Avenue, Racine, WI 53402 in Racine County, Wisconsin
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