3906 Ruby Avenue, Racine, WI 53402
For more information about senior living options: (844) 490-3973
They are very helpful, assisting low-income individuals and the elderly with food boxes and other support. The staff are friendly, knowledgeable, and respectful. They operate a food pantry and senior food boxes, plus rent and emergency rental assistance. They explain how to use coupons and other resources effectively. The facility is clean and welcoming, with quick, in-and-out service. Mitchell is a helpful worker who provides great support. The organization is a strong non-profit that serves the community's needs. They greet customers with a smile and treat people with kindness. They provide housing and utility assistance to improve lives.
The staff are rude and frequently on their phones. Jessica at the front desk is described as rude, unprofessional, and not helpful, even over the phone, with bias toward Black people. The agency does not answer calls or return messages. Customer service is poor, with long wait times and late or no follow-up after applying for help. There are accusations of fraud, alleging the organization takes government funds for its own needs. The front desk is perceived as disrespectful and lazy, not even willing to answer the phone or inform citizens about their accounts. Overall communication is poor, with management described as worse than the services offered.This organization in Wisconsin is clearly a major lifeline for many in the community, especially seniors and low-income residents. Across the feedback, people describe a broad range of programs designed to ease daily living: a food pantry, housing and rent assistance, emergency rental support, and various senior-focused services. Several reviewers emphasize that the agency is a not-for-profit with a mission to help those who are struggling, and they appreciate that there are multiple ways to access help in one place. The overall sentiment is that the agency can be a real resource when people know what they need and how to reach it.
When the stars align, the experiences are genuinely positive. Many reviewers highlight friendly, knowledgeable staff who take the time to explain programs, guide applicants through the process, and provide practical help. People recount being greeted with a smile, receiving respectful and considerate service, and finding employees who are patient and willing to assist with a variety of needs. There are mentions of practical outcomes: seniors receiving monthly food assistance, help with locating housing or rent support, and even help with navigating energy-related concerns by sharing tips like where to obtain energy-efficient light bulbs. Several voices commend the staff for making the process feel manageable and for helping them feel seen and supported.
There are also concrete, specific programs that stand out in the reviews. Several seniors mention "Senior boxes" and a separate farmers market support program that disbursed funds or vouchers to help them buy food. Reviewers describe staff who explain how to use coupons and point them to the right resources, making life a bit easier and more affordable. People note the presence of a food pantry and a spectrum of services that extend beyond food - ranging from housing and rent assistance to emergency rental programs and career or job support through the agency's broader network. In short, the organization is praised as a resource hub with dedicated staff who try to connect clients to everything they need.
Yet the overall picture is not entirely unblemished. A persistent thread in the feedback centers on interactions at the front desk and on the phone. One reviewer specifically singles out a front-desk staff member named Jessica, describing her as rude and unprofessional in dealing with people, to the point of suggesting that this person's behavior could be improved across the board. Other comments echo concerns about poor or inconsistent customer service, with customers reporting that calls aren't answered, messages aren't returned, and wait times feel excessive. A few reviewers even describe encounters where staff appeared dry or not particularly helpful, which can undermine trust in the agency and its ability to follow through on promises.
Communication and accessibility emerge as common pain points. Several accounts lament not getting timely responses after applying for assistance, no letters or phone calls arriving, and general frustration with how information is conveyed. Some reviewers point out operational details, such as a program closing time for rental assistance, which can frustrate those trying to plan visits or visits for help during a workday. The sense is that, while the agency has a strong mission and many effective programs, inconsistent communication and phone availability can leave people feeling stranded or dismissed.
Not all feedback aligns on service quality, and there are a few other notable notes that color the broader picture. A few reviewers raise concerns that range from perceived financial improprieties to accusations about how resources are used, urging readers to maintain a critical eye about governance and accountability. These are isolated but present in the overall mix of opinions and remind readers that any large community service organization can be complex to manage, especially when it's handling a wide array of programs and a steady stream of clients. There are also comments about staff behavior in different contexts, including praise for helpful, friendly interactions and warnings about rude or inconsistent experiences.
Against this backdrop, several practical takeaways stand out for current or prospective clients. The agency appears to be a robust one-stop resource for seniors and low-income families, with programs for food, housing, and energy-related needs, plus supportive extras like energy-efficient lighting tips and senior-focused food boxes. However, prospective clients should be prepared for potential communication hurdles and variability in customer service experiences. It can be helpful to plan ahead: confirm hours for specific programs (like rent assistance) and be mindful that some services may have tighter cutoffs or phone access limitations. If you encounter difficulties, it may be worth asking to speak with a different staff member or requesting a supervisor to help navigate the process more smoothly.
In short, this organization serves as a vital community anchor with a broad menu of services designed to ease financial stress, improve access to food, and support stable housing for vulnerable residents. The people who praise the agency emphasize compassion, practical help, and a willingness to go the extra mile to assist. The harsher feedback focuses on the need for consistent, respectful customer service and more reliable phone access and communication. Taken together, the reviews suggest a powerful opportunity for positive impact and a clear call for improvements in responsiveness and front-line professionalism, so that the agency can fulfill its mission more consistently for everyone who needs it.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (14 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Community Pathways Ruby House I in Racine, WI is an assisted living community that offers a comfortable and convenient living environment for seniors. Our community provides a range of amenities to ensure that residents have everything they need to live a fulfilling and independent lifestyle.
Residents can enjoy delicious meals in our dining room, which offers a variety of options to accommodate special dietary restrictions. The fully furnished apartments provide residents with a cozy and welcoming space to call their own. Additionally, our housekeeping services ensure that the living spaces are always clean and well-maintained.
For those who enjoy spending time outdoors, we offer a beautiful garden and outdoor space where residents can relax, socialize, or engage in activities. Wi-Fi/high-speed internet and telephone services are also available for residents to stay connected with their loved ones.
We understand the importance of providing personalized care services to meet each resident's unique needs. Our dedicated staff assists with daily activities such as bathing, dressing, and transfers, ensuring the safety and comfort of all residents. We also coordinate with healthcare providers to ensure that residents receive appropriate medical care when needed.
Managing medication is made easy with our medication management service. Our trained staff keeps track of medications and ensures that they are taken as prescribed. Meal preparation and service are provided according to individual dietary needs, including diabetes diets and special dietary restrictions.
Transportation arrangements are available for medical appointments and doctor's visits, ensuring that residents have convenient access to healthcare facilities. The proximity of cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals further enhances the convenience of living at Community Pathways Ruby House I.
In addition to these amenities and services, we offer scheduled daily activities designed to promote social interaction among residents. These activities provide opportunities for engagement and enjoyment within our community.
At Community Pathways Ruby House I, we strive to create an inclusive environment where seniors can thrive physically, mentally, and socially while receiving the care they need.
Community Pathways Ruby House I is located at 3906 Ruby Avenue, Racine, WI 53402 in Racine County, Wisconsin
Community Pathways Ruby House II
Racine, WI
Small, intimate 4-bed facility with personalized care and comprehensive services.
Lincoln Villas North
Racine, WI
Excellent access to nearby amenities (cafes, parks, pharmacies, physicians, hospitals, and restaurants).
Bay Point The Atrium of Racine
Racine, WI
Independent/assisted living with diabetic care and on-site activities.
Bay Pointe At The Atrium (Residential Care Apartment Complex)
Racine, WI
Well-maintained, cheerful apartments with attentive staff and a welcoming, social atmosphere.
Bay Pointe At The Atrium (Residential Care Apartment Complex) reviews
Alpha Homes Of Wisconsin VI
Racine, WI
Small, home-like setting with comprehensive care and amenities
Genesis Crossroads
Racine, WI
Small, intimate community with comprehensive assisted living services and on-site dining.
Ascension Living Lakeshore at Siena
Racine, WI
Caring staff with engaging activities and quality therapy.
Ascension Living Lakeshore at Siena costs
Ascension Living Lakeshore at Siena reviews
Ascension Living Lakeshore at Siena images
Parkview Gardens
Racine, WI
Compassionate staff delivering personalized care.
Parkview Gardens costs
Parkview Gardens reviews
Parkview Gardens images
Meadowmere Oak Creek
Oak Creek, WI
Engaging activities and caring staff.
Meadowmere Oak Creek costs
Meadowmere Oak Creek reviews
Meadowmere Oak Creek images
Medicare Coverage for Assisted Living: An In-Depth Exploration
Medicare does not cover assisted living costs, as it focuses on acute medical needs and short-term care, with exceptions for certain medically necessary services like physical therapy. Individuals must explore other options such as Medicaid, veterans' benefits, or long-term care insurance to manage these expenses effectively.
Choosing the Right Senior Care: A Detailed Exploration of Assisted Living and Nursing Homes
Choosing between assisted living and nursing homes involves evaluating emotional and financial factors, with assisted living offering independence and support for daily activities at a lower cost, while nursing homes provide intensive medical care for individuals with significant health needs. The decision is influenced by personal preferences, health status, cognitive function, and varying Medicaid coverage across states.
Understanding the True Cost of Assisted Living in 2025: A Comprehensive Guide
Assisted living in 2025 offers a crucial balance of independence and support for seniors, with costs varying from $2,500 to over $7,000 per month based on factors such as location and care level. Understanding pricing complexities, including regional differences and potential hidden fees, is essential for families to plan financially while ensuring quality care for their loved ones.
