684 Butler Avenue, Oshkosh, WI 54901
For more information about senior living options: (844) 490-3973
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They have had good experiences with the service. They are incredibly helpful when someone is having a meltdown. They can also recommend services to help someone.
The caller was asked why they were up at 12:30 a.m. instead of receiving support in crisis. The helper claimed they only had ten minutes to talk. The phone call reportedly made the caller more suicidal. The service was criticized for interrupting, yelling, and refusing to help. The staff allegedly lacks psychology background and crisis training. The staff allegedly lied about the existence of a physical crisis center. The reviewer believes the employee should be retrained or fired for incompetence and unprofessionalism.The collection of messages about this crisis line paints a picture of a service that can be a lifeline in the right moment and a source of real stress in others. Taken together, the reviews reveal a broad spectrum of experiences, from comforting, helpful support to frustrating, even alarming interactions that left users feeling dismissed or misled. In one set of remarks, the callers emphasize the value of having someone to talk to during an intense emotional crisis, while in another set, they describe encounters that undermine confidence in the staff and the information provided.
Several comments are unequivocally positive. One reviewer says, "I've had good experiences with them," indicating that the line can be a reliable source of support in difficult times. Another person emphasizes the strength of the line when a meltdown hits, noting that "they are incredibly helpful when you're having a meltdown" and that staff can go beyond talking to "recommend services to help you." These voices highlight a crucial element of crisis hotlines: the ability to listen, validate, and connect callers to additional resources and support networks. For these users, the line isn't just a venue for venting - it's a bridge to ongoing help and practical assistance.
However, the experiences are not uniformly positive. A particularly jarring account describes a late-night call that deteriorated rapidly. The caller explains that upon reaching out in a moment of panic at 12:30 a.m., the operator immediately questioned why the caller was awake and then asserted a rigid time limit - "she said she only has ten minutes." The caller's frustration is palpable, ending with, "This phone call made more suicidal than I was previously. Thanks lady." This narrative emphasizes a critical flaw: the perception that the crisis line can be more of a barrier than a balm if the interaction feels judgmental, rushed, and unsupportive, especially when the caller is in a heightened, vulnerable state.
A different dimension of praise and criticism appears in another set of remarks. On the positive side, the line is seen as a credible resource in times of crisis, with the potential to steer callers toward other services that can help beyond the immediate conversation. Yet this same reviewer later hints at serious concerns about the quality of some interactions in a way that underscores how uneven experiences can be. The contrast between moments of effective support and moments of perceived neglect or harm reveals a service that can be life-saving but also capable of causing harm if staff are not consistently well trained or empathetic.
The most pointed critique comes from a reviewer who used a recommendation from the Human Services building to call in. This person reports a starkly negative experience: the staff member "interrupts me, yell[s] at me, and tell[s] me they weren't going to help me." The reviewer describes asking about services and even about the existence of a physical crisis center, only to be told "no," which the caller later checked and found to be untrue. The reviewer claims to have a recording of the encounter and contends that the situation reflects "obscene incompetence and gross unprofessionalism," suggesting that the staff member needs retraining or even firing. The intensity of this critique - especially the claim of misinformation and outright hostility - casts a long shadow over the line's reliability and safety.
Taken together, the reviews depict a service with substantial strengths and notable weaknesses. On one hand, the crisis line can provide compassionate listening, validate distress, and help callers access broader support networks and services. On the other hand, experiences vary dramatically depending on which operator answers the call, the caller's momentary needs, and the level of training and professionalism displayed by staff. The criticisms range from feeling unheard and rushed to accusations of interruption, yelling, and deliberate misinformation about available resources. The recurring themes include the importance of crisis training, appropriate psychological background, and the need for protocols that ensure callers in acute distress are treated with care, not judgment or indifference.
A common thread across the discussions is the perception of inconsistency in how calls are handled. Some callers describe supportive, helpful, and resourceful conversations that deliver real relief and practical guidance. Others recount encounters that intensified fear, confusion, and despair. The discrepancy points to systemic issues that could be addressed through enhanced training in crisis intervention, psychology-informed responses, and clear guidelines for call duration and escalation when a caller is in imminent distress. There is also a clear demand for accountability and quality control - whether through monitoring calls, standardized responses, or more rigorous hiring practices that prioritize crisis competencies.
In the end, the narratives converge on a clear message: this crisis line has genuine potential to be a crucial, even life-saving service for many, but its effectiveness hinges on the people answering the phone and the standards they follow. When trained, empathetic staff are on the other end of the line, the experience can be profoundly supportive, with a meaningful path to additional services. When the human connection falters - through interruptions, hostility, or misleading information - the experience can be not only unhelpful but dangerously counterproductive for someone in crisis. The reviews collectively call for stronger training, better accountability, and a commitment to consistency so that a crisis line fulfills its vital promise: to be there for people when they need it most, with care, competence, and clear, accurate information.
16 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Outagamie County Regional (12 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Winnebago County Crisis Center in Oshkosh, WI is an assisted living community that provides a comfortable and supportive environment for its residents. With a range of amenities and care services, this community strives to meet the unique needs of each individual.
Residents can enjoy the spacious dining room where delicious meals are served. The center is fully furnished, ensuring that residents have everything they need for a comfortable stay. For those who enjoy the outdoors, there is a beautiful garden and outdoor space to relax and soak in the fresh air.
Housekeeping services are provided to ensure that residents can focus on enjoying their time at the community without worrying about chores or maintenance tasks. Move-in coordination is also offered to make the transition as smooth as possible.
For communication needs, both telephone and Wi-Fi/high-speed internet access are available throughout the community.
Care services are tailored to meet individual needs, including assistance with activities of daily living such as bathing, dressing, and transfers. The center also coordinates with healthcare providers for additional support. Residents with diabetes can expect specialized diet plans, while meal preparation and service are provided to all residents. Medication management ensures that medications are taken correctly and consistently.
Special dietary restrictions are accommodated, ensuring that residents receive meals that meet their specific nutritional needs. Transportation arrangement for medical appointments is available to help residents attend their required healthcare appointments easily.
In terms of nearby amenities, residents have plenty of options to explore. There are two cafes nearby for socializing or grabbing a quick bite. Two parks offer opportunities for recreational activities or leisurely walks. For pharmaceutical needs, nine pharmacies can be found in close proximity to the center. In case of any medical emergencies or specialist visits, 18 physicians operate near the community. There are also 34 restaurants around for residents to indulge in various cuisines. Additionally, two hospitals nearby provide reassurance should any medical needs arise.
Overall, the Winnebago County Crisis Center in Oshkosh, WI offers a comprehensive range of amenities and care services to support and enhance the lives of its residents.
Winnebago County Crisis Center is located at 684 Butler Avenue, Oshkosh, WI 54901 in Winnebago County, Wisconsin
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