The Courtyard At Oshkosh
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Information last verified:
3851 Jackson Street, Oshkosh, WI 54901
For more information about senior living options: (844) 490-3973
The Courtyard of Oshkosh feels like home to residents and their families. All staff members are impeccable and consistently helpful. The staff resolve issues quickly and greet visitors with a smile. The facility is clean, well maintained, and comfortable for residents. Residents receive individualized care plans and attentive health monitoring. The Courtyard offers joyful decorations, great food, and a variety of activities. Caregivers often form warm, familial bonds with residents. The on-site chef delivers excellent meals in a welcoming dining atmosphere. The facility provides convenient amenities like an in-house hair salon and spa. The atmosphere is friendly and energetic, with staff and residents connected.
One reviewer said the Courtyard is the worst place to put loved ones, alleging abuse and neglect that led to residents getting hurt or dying. A reviewer felt the facility looked good on the surface but cited multiple investigations into resident treatment and ongoing understaffing, tied to questionable firings and management issues. A reviewer claimed staff threatened a relative with relocation and urged the Courtyard to be shut down. A reviewer observed chronic under-staffing and witnessed the administrator belittling and scolding two employees in a public hallway. A reviewer reported insufficient staff to accomplish care tasks and described filthy conditions, including a spa tub that was filthy, a dirty common-area refrigerator, and dirty dining tables. A reviewer stated the spa is rarely used because it takes too long to operate, implying staffing constraints.The Courtyard at Oshkosh is best suited for families seeking a warm, home-like assisted living where staff are consistently personable and residents stay actively engaged through an appealing calendar of events, regular meals, and visible, ongoing care. It works well for residents who respond well to frequent personal interactions, where caregivers know preferences and celebrate holidays with warmth. In short, this community is a practical fit for households prioritizing relational care, social connection, and a sense of belonging over a clinical, impersonal setting.
The strongest positives center on the caregiving staff and the overall environment. Families repeatedly praise front-line caregivers, housekeeping, maintenance, and management for their accessibility and attentiveness, with many noting the same staff members during visits and a sincere, welcoming demeanor. An on-site nurse and individualized care plans add medical oversight, while the building shines as clean and well maintained, with seasonal decorations that feel festive rather than sterile. Dining is a standout, featuring meals prepared by a former Oshkosh restaurant chef, and residents can access in-house services such as a hair salon and a dedicated memory care track that supports evolving needs. The sense of community is reinforced by residents and staff who become like family, and by regular activities and in-house programming that keep residents connected.
However, a sizable thread of concern runs through several reviews. The most serious red flag is a pattern some families describe as understaffing, paired with leadership decisions that appear to undermine consistency and reliability. A number of posts allege abuse or neglect and point to investigations by authorities, along with impressions that the administrator’s leadership style can be tense or dismissive toward staff. Additional quality gaps are cited, bath or bathing routines, sanitation lapses, and occasionally unclean common areas, along with reports of residents being moved or threatened, which understandably shakes trust. Taken together, these experiences create a risk landscape that cannot be ignored when evaluating safety, dignity, and continuity of care.
These dynamics help explain why the positives can offset concerns for some, but not all. When caregiving teams feel truly supported, and when staff know residents by name and respond promptly, life at The Courtyard can feel like a nurturing home where meals, activities, and personalized attention deliver real emotional value. Yet the frequency and severity of the negative accounts around staffing stability and governance cannot be dismissed, particularly for residents with higher care needs or those who require strict, consistent oversight. The decision rests on whether current leadership and staffing patterns can be independently verified as stable and trustworthy for the long haul, and on whether visitors can observe reliable, respectful care in practice.
Families who should consider alternatives are those prioritizing rigorous staffing ratios, transparent, timely communication about concerns, and stronger, verifiable governance. If memory care demands specialized supervision or if past reports raise questions about safety, exploring other communities with clearer oversight and a stronger regulatory track record is prudent. For some, continuing with in-home options or a different facility with more formalized policies and steadier leadership may provide greater peace of mind and predictability.
For those still weighing The Courtyard, practical due diligence is essential. Schedule multiple visits at different times to observe daytime and evening staffing, and insist on meeting the front-line caregivers responsible for a resident’s plan. Request copies of the current care plan, incident logs, and evidence of regular nurse oversight, and speak candidly with current residents and families about consistency and responsiveness. Review state inspection records and ask how complaints are handled and what ongoing staff training looks like. When the positives align with family goals and the governance concerns can be satisfactorily addressed, The Courtyard at Oshkosh offers a warm, engaging option with real strengths. If not, there is little to lose by pursuing alternatives that better align with safety, consistency, and oversight priorities.
67 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Outagamie County Regional (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being. Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Courtyard At Oshkosh in Oshkosh, WI, is a premier assisted living community specializing in Memory Care. With a wide range of amenities and care services, we strive to provide a comfortable and engaging environment for our residents.
Our community offers various amenities to enhance the quality of life for our residents. These include a beauty salon, where they can receive haircuts and styling services, as well as cable or satellite TV for entertainment. Community-operated transportation is available to ensure that residents can easily access nearby locations. For those who enjoy technology, there is a computer center with Wi-Fi/high-speed internet. Our dining room offers restaurant-style dining with delicious meals prepared by our skilled chefs. Residents can also relax and socialize in our outdoor space or gaming room. Additionally, we have a fitness room and wellness center to promote physical health and well-being.
In terms of care services, we prioritize the safety and well-being of our residents with 24-hour call system and supervision. Our trained staff provides assistance with activities of daily living such as bathing, dressing, and transfers. We coordinate with health care providers to ensure seamless medical care for our residents. Specialized memory care programming is available for those with cognitive impairments. We offer medication management and provide support for special dietary restrictions like diabetes diet.
Our community takes pride in offering a vibrant selection of activities to keep our residents engaged and entertained. From concierge services to fitness programs and planned day trips, we have something for everyone's interests. We empower our residents to take charge by allowing them to run their own activities as well as providing scheduled daily activities.
The Courtyard At Oshkosh benefits from its convenient location with several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals nearby. This enables easy access to essential services and opportunities for outings.
Overall, The Courtyard At Oshkosh provides a warm and inviting atmosphere where residents receive exceptional care, enjoy a range of amenities, and participate in meaningful activities.
The Courtyard At Oshkosh is located at 3851 Jackson Street, Oshkosh, WI 54901 in Winnebago County, Wisconsin
The Courtyard At Oshkosh enhances memory care for residents through a comprehensive suite of features designed to address their unique needs. Around-the-clock supervision ensures that residents are safe and supported at all times, while assistance with activities of daily living--such as bathing, dressing, and transfers--promotes independence and dignity in their routines. Coordination with healthcare providers facilitates timely medical attention and personalized care plans, closely aligned with each resident's health status. Meal preparation and service cater to nutritional needs and preferences, fostering both physical health and community engagement during dining. Medication management minimizes the risk of errors, ensuring that residents receive the appropriate dosages on schedule. The mental wellness program and specialized memory care programming offer stimulating activities that engage cognitive functions, while arrangements for transportation to medical appointments ensure continuity of care outside the residence, promoting overall well-being for individuals at various stages of dementia or Alzheimer's disease.
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