Emerald Bay Retirement Community

Pros

• The staff at Emerald Bay Retirement Community is described as caring, friendly, and attentive to residents' needs.
• The facility is noted for being beautiful, clean, and well-maintained, providing a pleasant living environment.
• Residents enjoy various activities and social interactions, including games, exercises, and live entertainment.
• Many reviewers appreciated the helpfulness of the staff during tours and the thoroughness in answering questions.
• The apartments feature nice amenities such as electric fireplaces and large windows with views of nature, enhancing residents' comfort.
• Positive comments highlight the community's commitment to providing care throughout different stages of life with continuing care options available.
• Reviewers expressed satisfaction with certain improvements in food quality after hiring a new cook.
• Residents appreciate the inclusion of essential services like WiFi, cable TV, meals, cleaning, and laundry in their living arrangements.

Cons

• There was confusion regarding medical orders and a lack of follow-up with the doctor when a medical condition arose, leading to ineffective communication with the resident.
• The resident's move out of Emerald Bay was abrupt, with no prior communication about their dissatisfaction, and claims were made that were not documented.
• The food quality was primarily canned and processed, resulting in limited menu options that did not meet the residents' expectations.
• Activities offered were inadequate for more independent residents, leaving some feeling unfulfilled and unengaged.
• A resident felt that staff were unfriendly during a tour and noted a lack of overall happiness among the current residents.
• Concerns were raised about cleanliness in apartments, including persistent dust and unpleasant odors due to reduced cleaning services.
• Instances of missing personal items occurred without sufficient concern or follow-up from staff.
• Residents reported delays in response times when using call buttons for assistance, contrary to the facility’s stated standards.
• Once a resident exhausts their financial resources and transitions to Medicaid, they faced eviction from the community without consideration for their care needs.

Review

Emerald Bay Retirement Community has garnered a wide range of reviews that reflect both commendations and criticisms from residents and their families. On one hand, many reviews highlight the facility’s appealing aesthetics, cleanliness, and the friendliness of its staff. Many visitors were impressed by the charming environment characterized by beautiful landscapes, well-maintained apartments, and ample communal spaces for activities such as card games, puzzles, and outdoor strolls in shaded areas. The presence of amenities like a coffee bar and community exercise classes added to the welcoming atmosphere that Emerald Bay Projected during initial tours. Multiple reviewers specifically noted positive interactions with staff members such as Ali, who guided prospective residents through tours while addressing their questions openly.

However, despite these positive aspects, several families reported concerning experiences regarding communication and care standards. Some reviews pointed out specific incidents where confusion arose during medical situations due to unclear orders or inconsistent follow-up with doctors. For some residents struggling with cognitive challenges such as dementia, there were instances of inadequate adjustments made to help them settle in comfortably. One family indicated they received very little communication around the time their loved one was unhappy living at Emerald Bay until it was too late—when they received notice that their loved one planned to move out. This lack of proactive communication led to feelings of disappointment from families who expected more involvement in their loved ones’ care.

Food quality emerged as another point of contention among reviewers. While some acknowledged an improvement in meal offerings after recent staffing changes within the kitchen team, others criticized the food's quality overall—describing it as repetitive with limited variety consisting mainly of processed items rather than fresh or homemade options. This dissatisfaction extended beyond dietary preferences; some relatives mentioned that activities did not cater adequately to residents desiring more engagement or independence.

Staffing shortages appeared frequently in many reviews, contributing to delays in responding to resident needs when buttons for assistance were pressed. Families expressed frustration over long wait times for help—a critical aspect for those requiring immediate attention—and emphasized that this diminished the overall quality of service provided at Emerald Bay despite its substantial cost. Although certain staff members were commended for their dedication, almost all review threads acknowledged a need for improvement in response times.

A particularly distressing situation involved a resident being evicted during adverse weather conditions without adequate warning or support from staff members—a heartbreaking scenario considering that she had dementia and was on hospice care at the time. Family members lamented this lack of empathy and felt neglected during an already challenging transition period which compounded feelings related to "transfer trauma." Such experiences starkly contrasted with positive accounts shared by other families who found comfort in Emerald Bay’s services but raised fundamental concerns about resilience during crisis moments.

In summary, while many aspects make Emerald Bay Retirement Community desirable—with its clean environment, engaging activities provided by caring staff members—the concerns voiced by several families cannot be overlooked. Communication gaps regarding resident wellbeing constitute a serious issue needing attention alongside better food variety and faster response times for emergencies or daily assistance requests. These factors will be key determinants influencing future decisions by potential residents considering this retirement community—balancing attractive location features against operational effectiveness remains crucial as families seek trustworthy care options for their loved ones.

This area of Hobart, Wisconsin offers convenient access to a variety of healthcare services, including physicians, dermatologists, hospitals, pharmacies, and ultrasound studios. The proximity to facilities such as Dermatology Associates of Wisconsin and Aurora Health Center ensures easy access to quality medical care. In terms of dining options, there are several restaurants nearby like Culver's and Chili's Grill & Bar for a wide range of dining choices. For leisure activities, residents can visit parks like Perkins Park or Mather Heights Park for outdoor recreation. Additionally, transportation options such as Austin Straubel International Airport and Jet Air Group provide easy travel opportunities. Overall, this area provides a mix of essential services and recreational amenities for seniors looking for a well-rounded living environment in Hobart.

Physicians

• The Well (3 miles)
• Dermatology Associates of Wisconsin, S.C. (3.5 miles)
• Aurora Health Center (3.6 miles)
• Dr Jason Nobles (3.7 miles)
• Blake Lemke, DO (3.7 miles)
• Sneak A Peek Ultra Sound Studio (4.2 miles)
• employee health nursing Department (4.3 miles)

Hospitals

• avIVa Infusions (3.8 miles)
• Saint Marys Hospital (5.2 miles)
• HSHS St. Mary's Hospital Medical Center (5.3 miles)
• Bellin Memorial Hospital (6 miles)
• Mason Manor Retirement Cmnty (6 miles)

Pharmacies

• Walgreens (3.9 miles)
• CVS Pharmacy (4.4 miles)
• Sams East (4.6 miles)
• Aurora Pharmacy (4.9 miles)
• Walgreens (5.7 miles)
• CVS Pharmacy (5.7 miles)
• Bellin Health Pharmacy Ashwaubenon (6 miles)

Restaurants

• Anduzzi's Sports Club - Howard (4.2 miles)
• Townline Sports Pub & Grill (4.3 miles)
• McDonald's (4.3 miles)
• Culver's (4.5 miles)
• Chili's Grill & Bar (4.7 miles)
• Los Banditos (4.8 miles)
• River's Bend (4.9 miles)

Cafes

• Sky World Coffee And Custard (5.2 miles)
• Starbucks (5.7 miles)
• Panera Bread (7.6 miles)
• Kavarna (7.7 miles)

Transportation

• Austin Straubel International Airport (GRB) (5.3 miles)
• Uber/Lyft Waiting Lot (5.3 miles)
• Jet Air Group (5.6 miles)

Parks

• Perkins Park (5.9 miles)
• Mather Heights Park (6.4 miles)
• Henry S. Atkinson Park (6.8 miles)
• Fisk Park (7 miles)

Places of Worship

• Nativity Of Our Lord Parish (7.1 miles)

Theaters

• Bay Park Cinema Ashwaubenon, Wi (7.6 miles)