S68 W12699 Bristlecone Lane, Muskego, WI 53150
For more information about senior living options: (844) 490-3973
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Emily J. and her team at Heritage Muskego are wonderful, caring, and go the extra mile for residents. The Friday Happy Hour is something residents look forward to, thanks to the activity team. John is helpful in getting residents settled in and is very informative and personable. Carolyn, the Activity Director, goes out of her way to include residents in their favorite activities. Cory on the memory floor takes residents under her wing and helps them feel at home. Adriana in memory care provides extra loving care and demonstrates true dedication to her job. The staff at Heritage Muskego are a caring, family-like team. The live entertainment brought in is great and adds to the overall experience. The director is helpful, knowledgeable, and responsive to questions and concerns. Heritage senior living is a wonderful place with great leadership and good food. The facility is under new leadership and is doing a wonderful job providing care. Emily is awesome, understanding, and easy to talk to for residents and families.
The reviewer notes bed bugs were upstairs and residents with bed bugs were moved downstairs, questioning why management did this and saying bugs got on clothes. The reviewer says staff overwork themselves and don't care about residents' feelings. The reviewer urges others not to send their loved ones there. The reviewer claims the facility treats residents as objects with no feelings, not as human beings. It is described that grandma was yelled at, not fed, neglected when asking for help, and given cold showers or no showers. Food was left sitting in rooms for hours, with little timely meal service. The owner Emily is described as having no empathy for anyone. Families are said to have complained to the state with no action taken. The food is described as terrible. The facility is said to have huge staff turnover and relies on agency staff without proper background on residents, leading to slow or no responses to calls. Residents' rooms are reported to be cleaned only sporadically, with weeks-long gaps. Rent was raised by about $1,000 a month for the same level of care. The leadership is accused of cutting corners and ignoring contract items like incontinence supplies, meals, and housekeeping to save money. In memory care, the place is described as regularly understaffed and failing to provide basic care needs, with a negative recommendation for memory care at Heritage.Heritage Muskego elicited a wide range of experiences from residents and their families, spanning heartfelt praise to severe concerns. For many, the weekly Friday Happy Hour has become a cherished routine, a low-stress moment that connects residents with familiar social life and gives families something to look forward to each week. The activity team is frequently highlighted as a bright spot, with Emily J. and her group singled out as wonderful and genuinely caring, going the extra mile for loved ones. In particular, many praise the engagement of Carolyn the Activity Director, as well as staff on memory care who work to include residents in meaningful activities and help them feel at home.
On the positive side, several reviews center on individuals who made a real, personal impact. John is remembered as helpful and informative during the settling-in process, answering questions with a personable approach. Carolyn, the Activity Director, is commended for ensuring dad stayed connected to his interests, while Cory on the memory floor offered guidance and care that helped him feel safe. Adriana, also in memory care, is described as a savior who treats residents with heartfelt attention, and even after a loved one passes, many say they would still visit and appreciate the supportive culture. Overall, many accounts describe Heritage Muskego as a warm, homey community with good food and a family-like atmosphere, where staff and leadership - at their best - can make a meaningful difference.
Yet the picture is far from uniform. Several reviewers recount serious and distressing problems that they say were mishandled by management. A troubling issue raised is bed bugs, with one upstairs resident moving downstairs and complaints that the problem compromised clothing and living spaces. One commenter described the management as uncaring and unempathetic, even going so far as to label the care as a transaction rather than a humane relationship, and gave the facility a 0/10 rating. The executive leadership - specifically Emily as a manager/owner - appears in conflicting lights: some portray her as heartless or unresponsive, especially in the wake of a loved one's death, while others describe her as available and approachable. The tension between these portrayals suggests a wide range of experiences across shifts and departments.
More broadly, multiple accounts allege neglect and substandard care. Reports include residents being yelled at, not fed, not bathed or helped to get changed, cold showers, and meals left waiting for hours. Understaffing and complete reliance on agency workers are cited, with times when agency helpers supposedly lacked necessary resident information or even phones to respond to calls. Families recount plans of care that were signed but not fully implemented, and conversations with administration that did not yield sustained improvements. In one striking case, a longstanding plan was reportedly not followed, prompting a family to move a parent to hospice care; another note describes a sharp rent increase of $1,000 per month for the same level of care, which adds financial strain to ongoing care concerns.
There is also a clash of impressions about leadership and accountability. Some reviews credit Heritage Muskego with new leadership that is addressing problems and improving the experience for residents. Other posts describe ongoing frustration with the administration, accusing the director of lacking empathy and lamenting that state investigations and families' concerns seem to be met with insufficient resolution. These divergent narratives may reflect genuine changes over time, different experiences on separate floors, or varying perceptions of how well the facility translates policy into day-to-day care.
Despite the frustrations, there are clear, recurring themes about what works well at Heritage Muskego when it does function at its best. The atmosphere is described as welcoming and home-like, with activity programming that resonates with residents' interests and a live entertainment lineup that brightens days. The memory-care team - particularly Adriana and Cory - receives frequent praise for the tenderness and attentiveness that make caregivers feel seen and residents feel valued. Families also note that when staff are present and responsive, they see meaningful connections, smoother routines, and a sense of safety and belonging that can make the difference between a difficult day and a decent one.
Taken together, the collection of reviews presents Heritage Muskego as a facility with notable strengths and alarming weaknesses. The passionate testimonials about caring staff, engaging activities, and a warm community are counterbalanced by serious allegations of neglect, inconsistent care, under-staffing, and management shortcomings. For families considering this facility for a loved one, the takeaway is nuanced: there are certainly moments and people that inspire confident care, but there are also real red flags that warrant thorough due diligence. If you are evaluating Heritage Muskego, it would be prudent to spend ample time visiting, speaking with multiple staff members and leaders, requesting detailed care-plans and staffing information, and verifying how concerns are addressed and resolved, especially in memory care and in response to health and safety issues.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (9 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Muskego Cbrf is an assisted living community located in Muskego, WI. Our facility offers board and care home services, providing a comfortable and nurturing environment for our residents. We understand the importance of personalized care and strive to meet the unique needs of each individual.
Our amenities include a spacious dining room where residents can enjoy delicious meals prepared by our experienced staff. The community is fully furnished, ensuring that residents have everything they need to feel at home. We also have a lovely garden and outdoor space where residents can relax and socialize.
At Muskego Cbrf, we provide comprehensive care services to assist with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff works closely with health care providers to ensure that all medical needs are met. We offer medication management services to ensure that medications are taken correctly and timely.
Dietary restrictions are accommodated at our community with specialized meal preparation and service. Whether it's diabetes diets or other special dietary needs, our team ensures that residents receive nutritious meals tailored to their specific requirements.
Transportation arrangements are available for medical appointments, ensuring that residents can access the healthcare they need. In addition to medical transportation, there are nearby cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals for residents to explore when desired.
We pride ourselves on providing engaging daily activities to keep residents active and entertained. From scheduled daily activities to nearby attractions like cafes and parks, there is always something exciting happening at Muskego Cbrf.
Overall, Muskego Cbrf is a warm and inviting assisted living community that prioritizes the well-being of its residents. With excellent amenities, personalized care services, and convenient access to nearby amenities, our community strives to create a comfortable and fulfilling living experience for all who call it home.
Muskego Cbrf is located at S68 W12699 Bristlecone Lane, Muskego, WI 53150 in Waukesha County, Wisconsin
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