New Perspective Senior Living-Franklin

Pros

• The activities staff at New Perspective Franklin are absolutely amazing, engaging residents in many activities and trips.
• The staff are caring and compassionate, making families feel at ease.
• The Life Engagement/Health & Wellness Team is remarkable.
• Chef-prepared meals are delicious, with residents praising the quality.
• The facility is gorgeous, like a five-star hotel, with abundant opportunities for engagement.
• Residents form great friendships, and the staff helps create a warm, family-like atmosphere.
• The building is beautiful, clean, spacious, and well-maintained.
• The staff consistently goes above and beyond to support residents.
• New Perspective offers an excellent balance of assistance and independent living with high-quality community life.
• The environment is welcoming from the moment someone walks in, with friendly, helpful staff.
• The amenities such as the heated pool, exercise room, outings, and chapel contribute to a vibrant lifestyle.
• Families appreciate the compassionate care teams who ensure loved ones are well cared for.

Cons

• The facility continued to send collection notices to the family, forcing payment of $11,000 per month until community care kicked in.
• There were numerous occasions where the grandmother was soiled and not changed for up to 15 hours.
• The executive director was aware of the numerous problems with the care and suggested moving the grandmother out if the family's requests could not be met.
• Food services have suffered a major setback in both quality and service since the arrival of the new chef.
• It was hard to reach staff, as calls were frequently forwarded to voicemail.
• On the day of the grandmother's death, the family was told they would be charged $400 per day to move her belongings and were not given time to grieve.
• The reviewer would not recommend New Perspective to anyone.

Review

New Perspective Senior Living-Franklin is best suited for seniors who want a vibrant, resort-like setting with abundant activities, strong social opportunities, and a genuine sense of community. The campus reads as fresh and well maintained, with amenities such as a heated pool, chapel, and restaurant-style dining that make daily life feel polished rather than institutional. This environment is especially appealing to families seeking reassurance from a staff-driven culture that keeps residents engaged through frequent outings, classes, and events. It is the right pick for those who prioritize social connectedness and a lively atmosphere over a strictly minimalist care approach.

The core strength here is the people-forward culture. The Life Engagement/Health & Wellness team consistently earns praise for creating meaningful programming and helping residents form lasting friendships. Families of memory-care residents report attentive, compassionate caregivers who communicate effectively and treat loved ones with dignity. Across the campus, staff generally comes across as caring, responsive, and invested in residents' happiness, not merely their daily routines. Add to that a menu of chef-prepared meals, varied daily activities, and a calendar of excursions that turns the building into a thriving community, and the value proposition tightens for those who want meaningful daily engagement as a core benefit of senior living.

However, the community carries notable caveats that can tilt the decision. Memory care quality is uneven in some accounts, with concerns about delays in assistance and incidents where a resident was left in uncomfortable situations for extended periods. Billing and financial matters surface as a significant friction point, including ongoing collection efforts after funds have run dry, backdated or disputed charges, and disputes over how charges are resolved after a loved one passes. Communication gaps also appear, including difficulty reaching staff by phone and abrupt handling of sensitive personal tasks, such as moving a loved one's belongings immediately after death. These issues are not universal, but they are persistent enough to require rigorous oversight and transparent processes before committing to the community.

The strength of the living experience matters because it directly mitigates or magnifies the concerns. The Life Engagement program and friendly staff create daily life that feels meaningful, social, and safe - an offset that can lessen the sting of occasional service gaps or a stumble in dining service, especially when a new chef is adjusting to the menu. The modern, well-appointed facility and the sense of belonging residents report provide emotional and social ballast that can preserve quality of life even while care needs rise. Yet the same strengths cannot completely compensate for inconsistent memory-care performance or opaque financial practices; those undercurrents can undermine confidence during a critical phase of planning.

For families weighing alternatives, a clear dividing line emerges. If priority rests on transparent finances, predictable care standards in memory care, and proactive, ongoing communication with leadership, some other communities may offer a more consistent track record. If, instead, emphasis is on a robust social ecosystem, abundant programming, and a hotel-like setting where residents genuinely expand their social world, New Perspective Franklin remains compelling - provided due diligence is done up front. Prospective movers should visit with a targeted checklist: ask for current care plans and response-time benchmarks, request recent examples of how billing disputes were resolved, and verify the exact processes for transitions between assisted living and memory care so expectations align with reality.

Bottom line: New Perspective Franklin serves seniors who want an active, connected lifestyle in a fresh, aesthetically pleasing setting and who value staff-driven warmth. When engagement, social richness, and a well-maintained campus are the top criteria, the community delivers powerfully. The best fit, however, depends on tightened oversight of memory-care consistency and crystal-clear financial practices. If those elements can be confirmed and upheld, this campus offers a compelling home where meaning, activity, and security converge daily. If not, alternatives with stronger guarantees around care quality and billing transparency deserve serious consideration, even if the lure of the lively atmosphere remains strong.

This area of Franklin, Wisconsin offers convenient access to various essential services for senior living. With multiple pharmacies such as Walgreens and CVS nearby, medication needs can be easily met. Additionally, there are reputable physicians and healthcare facilities in close proximity, including Southeastern Pediatrics & Adolescent Medicine and Froedert Drexel Square Clinic. For dining options, there is a range of restaurants to choose from such as Culver's and Bass Bay Brewhouse. The area also features parks like Schmidt Park for leisurely strolls and outdoor activities. Coffee lovers will appreciate the presence of Starbucks cafes for a quick pick-me-up. For spiritual fulfillment, St Leonard Catholic Church & School Muskego is nearby. In terms of entertainment, Ridge Cinema and South Shore Cinema offer movie options. Transportation is easily accessible with Milwaukee Mitchell International Airport just a short distance away. This part of Franklin provides a well-rounded community with convenient amenities for seniors looking to enjoy their retirement years in a comfortable and accessible environment.

Pharmacies

• Walgreens (0 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.4 miles)
• Walgreens (3.9 miles)
• Walgreens (4.2 miles)
• Walgreens (4.5 miles)

Physicians

• Southeastern Pediatrics & Adolescent Medicine (0.6 miles)
• Neurosurgery and Endovascular Associates of Milwaukee, S.C. (0.6 miles)
• Forefront Dermatology Franklin, WI (0.6 miles)
• Rheumatology & Immunotherapy (3.6 miles)
• Greendale Health Center (3.9 miles)
• Pro Health Care (4.2 miles)
• Lakeshore Medical Clinic (4.6 miles)

Restaurants

• Taco Bell (2.3 miles)
• McDonald's (2.4 miles)
• Lovers Lane Sushi and Seafood Buffet (2.6 miles)
• Culver's (3.2 miles)
• Culver's (3.6 miles)
• Bass Bay Brewhouse (3.8 miles)
• Little Caesars Pizza (4.1 miles)

Parks

• Schmidt Park (3.2 miles)
• Idle Isle Park (5.8 miles)
• Runway Dog Exercise Area (7.3 miles)
• West Allis West Milwaukee Recr (7.9 miles)
• The Big Backyard (8.1 miles)
• Greenfield Park (8.4 miles)

Cafes

• Starbucks (3.5 miles)
• Starbucks (4.1 miles)
• Vintage Grounds (4.6 miles)
• The Gingerbread House (4.8 miles)
• Starbucks (5 miles)
• Panera Bread (5.9 miles)

Places of Worship

• St Leonard Catholic Church & School Muskego (4.9 miles)
• St Stephen's Catholic Church (5.7 miles)

Theaters

• Ridge Cinema New Berlin, Wi (5.4 miles)
• South Shore Cinema Oak Creek, Wi (5.5 miles)

Hospitals

• Froedert Drexel Square Clinic (6 miles)
• Surgicenter - Children's Wisconsin (6.8 miles)
• Rogers Memorial Hospital (7.8 miles)
• Aurora St Luke's Medical Center (8.3 miles)

Transportation

• Delta Ticket Counter (8 miles)
• Milwaukee Mitchell International Airport (MKE) (8 miles)
• Security Checkpoint (8.1 miles)
• Concourse C (8.1 miles)
• Concourse D (8.1 miles)