9379 West Brentwood Ct, Milwaukee, WI 53223
For more information about senior living options: (844) 490-3973
The Willowcrest staff are described as exceptionally fine and helpful. Sara and Clarissa at the front desk are consistently helpful with visitors and residents. Kim in the financial office is kind to mom and very good-hearted. Willowcrest has the best staff, with attentive and caring nurses and aides. Deb, the social worker, is praised for making transitions smooth and for being kind and understanding. Therapy staff, including Rebecca and Jackie, are terrific. The food is edible and the kitchen is willing to adjust meals to diet needs. The facility is clean and staff follow safety protocols, including COVID-19 precautions. The environment is described as clean and loving, with timely and compassionate care from nurses and aides.
The reviews describe Willowcrest as a "puppy mill" of rehab centers, implying systemic neglect. The facility is depicted as dirty with putrid smells, resembling a petri dish. Cnas are labeled lazy and uncaring, with nurses likewise described as neglectful. Residents are said to be neglected and not attended to in a timely manner, including long delays for calls and basic needs. Dehydration, UTIs, and bedsores are reported as outcomes of inadequate care. The kitchen is criticized for serving uncooked, gray, and disgusting food. Management is described as rude, unresponsive, and failing to address concerns. The place is urged to be shut down by some reviewers, who warn others not to use it for loved ones. Several reviews claim money is prioritized over patient care, suggesting a profit motive.Willow Creek Residential Care in Milwaukee is best suited for families that prize hands-on, compassionate front-line care and a rehab-centric environment. It can be a solid fit when a resident benefits from active social-work coordination, quick access to equipment and mobility assistance, and staff who advocate for individual needs. The community can deliver meaningful connection and practical help when the care team is engaged and available. That said, this is not a fail-safe option. Families that require consistently flawless daily care, predictable staffing levels, and rigorous oversight should seriously weigh alternatives with stronger, steadier track records for reliability and cleanliness.
Several reviewers foreground individual staff members as real strengths. Front-desk helpers like Sara and Clarissa, the social worker Elizabeth, and Kim in the financial office are repeatedly cited for responsiveness and warmth. Nursing and therapy teams surface as dependable on good days: Nellie's responsiveness, the dedication of the rehab therapists like Rebecca and Jackie, and the overall willingness of staff to coordinate meals, activities, and personal needs. In favorable reports, families describe clean environments, attentive therapy, and a climate where residents feel known and cared for by people who take personal ownership of their well-being. When operating well, the staff profile at Willowcrest shows real heart and practical competence.
However, the negatives are pronounced and cannot be ignored. A substantial portion of reviews allege neglect or lagging responsiveness, with patients waiting long for help, calls going unanswered, or basic needs going unmet. Dehydration, urinary tract infections, and bedsores feature in multiple accounts, alongside broader concerns about inconsistent care, gaps in supervision, and situations that feel chaotic or mismanaged. Reports of putrid smells, cleanliness problems, and even pests appear in some narratives, painting a picture of a facility where safety and sanitary conditions are at risk when staffing is thin or misaligned with resident needs. The strongest warnings describe similar patterns of neglect or insufficient attention to important daily requirements.
The reality is a spectrum: the same facility that can deliver warm, attentive care on some days can feel overwhelmed and fall short on others. Positive experiences tend to hinge on sustained, engaged staff, clear communication, and effective execution of care plans. Negative experiences tend to track to staffing consistency, timely responses to needs, and adherence to basic safety and hygiene standards. Families should expect considerable variability and should prepare to vet the current team and processes carefully.
Who should consider alternatives? If reliable, around-the-clock medical oversight and a consistently clean, well-run environment are non-negotiable, exploring other options is prudent. For families who can tolerate day-to-day variability and are willing to engage actively with staff - insisting on timely responses, requesting direct updates, and validating care routines during tours - Willowcrest can still be a workable choice, particularly for short-term rehab or transitions where a strong, compassionate staff core is present. Prospective residents should tour the facility multiple times at different hours, speak with several staff members and families, and verify current performance metrics, turnover, and how care plans are communicated and updated.
Bottom line: Willow Creek Residential Care presents a mixed picture. Its rehab-oriented strengths and the genuine warmth of many staff members can produce meaningful, person-centered care for some residents. Yet the facility also carries credible, recurring alarms about inconsistent care, safety lapses, and cleanliness concerns that can undermine well-being for others. For families prioritizing steady reliability and pristine day-to-day operation, alternatives with clearer, more uniformly strong records are worth pursuing. For those prepared to pilot-on with active family involvement and a willingness to navigate potential gaps, Willowcrest remains a viable option - provided due diligence confirms current staffing stability and a demonstrated commitment to addressing past concerns.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (14 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Willow Creek Residential Care is a welcoming and fully furnished board and care home located in the vibrant city of Milwaukee, WI. Our community offers a range of amenities and services to ensure our residents enjoy a comfortable and fulfilling lifestyle.
Residents can gather in our inviting dining room to savor delicious meals that cater to their special dietary restrictions. Our dedicated staff also provides housekeeping services to maintain a clean and organized living environment for all residents.
Our outdoor space allows residents to enjoy fresh air, scenic views, and provides opportunities for leisurely walks or gardening. We understand the importance of staying connected, which is why we offer telephone and Wi-Fi/high-speed internet access throughout the community.
At Willow Creek Residential Care, we prioritize the well-being of our residents by offering comprehensive care services. Our compassionate team assists with activities of daily living, including bathing, dressing, and transfers. We collaborate closely with health care providers to ensure seamless coordination of any necessary medical support or treatments. For those with diabetes, we provide specialized diet plans tailored to their needs.
To ease daily responsibilities, our staff takes charge of meal preparation and service, medication management, as well as transportation arrangements for medical visits. Residents can rely on us to arrange transportation for doctors' appointments as needed.
In addition to personalized care services, we believe in promoting an active lifestyle for our residents. We schedule daily activities that cater to various interests and abilities so that everyone can engage in meaningful experiences.
Our prime location offers convenience with numerous amenities nearby. There are two cafes within close proximity for social gatherings or casual meetups with friends. Four parks provide ample opportunities for enjoying nature or participating in outdoor recreational activities. With 13 pharmacies nearby, it's easy for residents to access prescription medications conveniently. Two physicians are situated conveniently close by for regular check-ups or medical consultations.
For dining out options or special occasions, there are 19 restaurants in the vicinity offering diverse culinary choices. Should transportation be required, we have a transportation service located close by. Additionally, there are two places of worship where residents can nurture their spiritual needs. Three hospitals in the vicinity provide peace of mind knowing that medical assistance is easily accessible.
At Willow Creek Residential Care, we are committed to providing compassionate and comprehensive care in a comfortable setting. Our amenities, services, and proximity to various conveniences make us the ideal choice for seniors seeking an assisted living community in Milwaukee, WI.
Willow Creek Residential Care is located at 9379 West Brentwood Ct, Milwaukee, WI 53223 in Milwaukee County, Wisconsin
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