Stein Campus
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2801 East Morgan Avenue., Milwaukee, WI 53207
For more information about senior living options: (844) 490-3973
The collection of comments about St. Ann Center and its various programs paints a broad and often conflicting picture. On one end of the spectrum, there are glowing testimonials about care, engagement, and a sense of community. On the other end, there are serious allegations of neglect, improper treatment, and organizational hurt that have left families and individuals deeply unsettled. Across the different posts, people discuss everything from childcare and intergenerational programs to adult respite and dementia care, and their experiences sometimes shift dramatically from one program to another within the same organization.
Several reviews center on troubling experiences around safety, responsiveness, and the ability of staff to handle complex needs. One parent describes a chaotic and distressing episode: after a trial night and a day program attendance, their son on the autism spectrum was dropped off for a weekend stay and, within a few hours, the director called to say he was no longer a good fit. The parent questions whether staff were adequately trained or engaged, suggesting that the reported behaviors (hair-pulling, hitting) could reflect a failure to supervise and redirect effectively. In this account, the parent also mentions the lack of basic care during the transition: the child was not given water or toiletries, with the parent left to wonder what truly happened to provoke agitation. This single account is framed as emblematic of deeper issues of process, communication, and accountability that some families feel have characterized certain days at St. Ann's.
Another thread of the reviews expresses deep concern about exploitation and social media use by staff. One reviewer accuses the facility of using disabled individuals as clickbait for TikTok content, implying that videos roast or ridicule people who cannot fully consent to being featured or to comment on what is said about them. The reviewer suggests that even with caregiver or family consent, there should be serious safeguards against bullying and exploitation, and they state clearly that bullying disabled people is never excusable. This concern about how residents are portrayed online speaks to broader worries about respect, dignity, and consent in care settings.
There are also personal narratives of long-term involvement and mixed experiences within the same organization. A caregiver who identifies as a former client with Angelman syndrome describes being treated poorly for a serious medical issue and being denied return without "extensive mental testing." The reviewer recounts being accused of emotional or cognitive instability and facing barriers to reengagement with services that were supposed to support her. This account emphasizes perceived stigma, questions about how policies are applied to individuals with disabilities, and serious consequences for someone's care access and sense of belonging.
Not all the experiences are negative, however. Several posts point to positive, even heartwarming relationships built through St. Ann's. One person notes that their son attended the facility's childcare program from its opening, and now that son is an adult with children who also attend there - framing the organization as a long-standing, intergenerational resource in the family. Another post lauds the staff as "AMAZING," highlighting how staff go above and beyond to meet children's needs and ensure they feel cared for and engaged. There are references to a thriving, loving environment where staff and teachers actively support children's needs, help them flourish, and provide a sense of security for working parents.
Yet even among the positive comments, readers encounter caveats and nuanced critiques. A review about dementia care praises staff compassion and the care received by a wife with dementia, but notes a complication: her discharge to an unlocked unit was not deemed safe, and the reviewer expresses a bittersweet hope to return once a memory unit reopens. This reflects a careful weighing of benefits and constraints in memory care settings, where safety, autonomy, and enriched activity must all be balanced. Other posts point to intergenerational and respite care as strengths, praising the ability to engage multiple age groups and provide meaningful activities, while still acknowledging that not every staff member or approach will suit every family or resident.
There are also clear, strongly stated cautions about specific programs within the organization. One account urges readers not to send loved ones to the adult respite program, citing hospitalizations, malnutrition, weight loss, and a perception of neglect that led to a dramatic improvement only after leaving the facility. This is framed as a life-changing warning about the quality of care and the potential for harm in certain care settings, underscoring the need for vigilance, thorough assessment, and ongoing oversight when families entrust their loved ones to any care environment.
In sum, the collective narrative about St. Ann Center is a mosaic of praise and alarm, with experiences ranging from deeply positive to profoundly troubling. Some families celebrate the warmth of caregivers, the sense of community, and the ways in which programming supports children, families, and adults with a variety of needs. Others report neglect, perceived discrimination, inadequate attention to basic needs, and concerns about how residents are treated or depicted. The common thread is a call for careful, individualized evaluation: prospective families and clients are urged to research each program carefully, visit in person, speak with multiple staff and families, and consider the fit not just for the program in general but for the specific needs, sensitivities, and safety requirements of each individual. Above all, the stories emphasize the critical importance of training, oversight, respectful care, and transparent communication in any organization that serves people across a spectrum of abilities.
The Stein Campus in Milwaukee, WI is an assisted living community that specializes in providing respite care for seniors in need of temporary assistance and support. This vibrant community offers a wide range of amenities to enhance the quality of life for its residents.
Residents at the Stein Campus can enjoy the convenience of on-site amenities such as a beauty salon, cable or satellite TV, a computer center, and a fitness room. For socializing and relaxation, there is a gaming room, small library, and outdoor space to enjoy the beautiful surroundings. Additionally, residents have access to move-in coordination services to ease the transition into their new home.
Care services at the Stein Campus include 24-hour call system and supervision to ensure round-the-clock safety and security. Trained caregivers provide assistance with activities of daily living such as bathing, dressing, and transfers. The staff also offers medication management services to ensure proper administration of medications. To cater to specific dietary needs, diabetes diet options and special dietary restrictions are accommodated.
Residents can look forward to an engaging lifestyle with a variety of activities available. The community provides concierge services and planned day trips for residents' enjoyment. Resident-run activities encourage socialization among peers while scheduled daily activities provide structure and stimulation.
Located in close proximity to various amenities in the area, the Stein Campus offers easy access to cafes, parks, pharmacies, physicians' offices,and restaurants. Transportation arrangements are provided both for non-medical purposes as well as transportation to doctors' appointments.
Overall, the Stein Campus in Milwaukee provides a caring environment where seniors can receive essential care services while enjoying a fulfilling lifestyle with numerous amenities and opportunities for social engagement within a supportive community setting.
Stein Campus is located at 2801 East Morgan Avenue., Milwaukee, WI 53207 in Milwaukee County, Wisconsin
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