Right At Home of Milwaukee County

Pros

• Right at Home provides excellent care with professional, on-time staff.
• The office staff are caring and great to work with, and they bend over backwards to help clients.
• Caregivers are friendly and accommodating, providing well-thought-out care plans for cooking, housekeeping, medications, and transfers.
• Clients appreciate flexible scheduling and consistent caregiver assignments that reduce turnover.
• Lisa and Shawn are described as caring, responsive owners who have built a wonderful team.
• Families frequently recommend Right at Home, with friends expressing high satisfaction with the care.
• Aides are outstanding - caring, attentive, and comforting - helping loved ones stay at home.
• The team delivers reliable support and timely communication, even when coverage needs are complex.
• The staff's kindness and professionalism enable clients to remain in their homes safely and with dignity.
• Caregivers' dedication has helped clients maintain quality of life and independence.
• The services are regarded as a blessing and a relief during stressful times for families.

Cons

• The reviewer described the service as the most horrible they had ever had.
• They claimed the owners, Shawn and Lisa, guaranteed qualified caregivers but did not deliver.
• Christina was not briefed on the mother's condition and had no dementia experience, causing concerns.
• Samantha was described as terrible at her job and failing to communicate when a caregiver didn't show up.
• Samantha allegedly told the client that the owners don't take client calls, and no one returned the client's calls.
• The client felt the office and owners were not responsive and would not take or return calls.
• The reviewer warned to take caution because Lisa and Shawn were not organized.
• Lisa was said to interrupt and talk over the client when concerns about Christina's care were raised.
• The client stated "they are just not good" and that 110 shifts were not successful.
• The reviewer urged improved communication and said the owners should be available to their contractors.

Review

Over the past year or so, families and clients in the Right at Home South Eastern area have shared a broad range of experiences that collectively paint a picture of a home care team that values communication, flexibility, and personal connection. Many respondents highlight how the staff checks in on both clients and their families, and how the team's openness to adapting schedules and care plans has made a real difference in daily living. In particular, the arrival of June and Samantha is described as a boost, helping to bring in clients and tailor services to individual wants and needs. The impression many share is that Lisa and the rest of the leadership - along with the caregivers - are friendly, welcoming, and truly an honor to work with.

A steady stream of praise emphasizes the professionalism and reliability of the caregivers and office staff. Reviewers note that Right at Home staff arrive on time and approach caregiving with a high degree of professionalism. The care plans are repeatedly described as thoughtful and well-suited to each person, covering tasks such as cooking, housekeeping, managing medications, and even transfers. Several accounts also mention that the experience extends to those who work for Right at Home; many say they have found the team's environment to be encouraging and positive, with staff members who feel valued and motivated by their role.

Several testimonials focus on specific, tangible benefits for families. One reviewer recounts a setup that provides seven days a week of care, eight hours a day, with office staff periodically checking in and caregivers being scheduled routinely to minimize turnover. The result, they say, is a sense of stability and consistency that is highly valued. Others describe 24/7 in-home support for a loved one with serious needs, with Lisa often stepping in personally and the team bending over backwards to help. The community of caregivers - Christine, Joycee, and others - are singled out for praise for their warmth, reliability, and the difference they make in a family's life.

Numerous stories speak to the emotional and practical impact of the service. For families facing advanced health challenges - such as Parkinson's or dementia - the ability to have consistent help at home has allowed aging loved ones to stay in familiar surroundings and maintain their dignity. One account describes caregiving that enabled a parent to remain at home and pass away there, surrounded by family, thanks to the compassionate support of Right at Home. Others highlight how the staff's care, communication, and readiness to respond quickly reduced the stress and risk for both clients and their families, including moments when caregivers helped with grocery delivery, light housekeeping, or additional daily tasks that preserved independence and safety.

Yet not every experience was seamless. One reviewer offers a detailed, strongly worded critique of a service period that they found profoundly unsatisfactory. They describe mismatches between caregiver qualifications and a dementia care need, resistance to questions about a caregiver's background, and a caregiver (Samantha) who did not communicate when a shift started with no coverage. The reviewer also details that attempts to raise issues via email went unanswered and that communication from the owners was limited, with the only responsive contact often being a cancellation of services rather than a resolution. They claim that the owners' approach to client concerns, and their availability, created a sense of disorganization, even noting that one staff member (June) was the only truly professional interaction they encountered. A frequent theme in this account is a call for improved communication and accessibility from leadership, and a suggestion to prospective clients to proceed with caution given these experiences.

Despite this negative experience, the overall sentiment across many reviews remains deeply positive. Other clients emphasize the trust they place in the staff to treat their loved ones with kindness, safety, and respect. They describe how Lisa, Shawn, and the broader team have built a culture of care where clients and families feel heard and supported. Several stories highlight the personal touch of specific team members - Christine, Wayne, Joycee, and others - whose care has been described as compassionate and deeply reassuring. The family testimonials also emphasize the practical benefits of flexible scheduling and responsive communication, which have made Right at Home a reliable partner in managing day-to-day needs and emergencies alike.

In sum, the collection of experiences suggests that Right at Home's South Eastern operation is broadly seen as a lifeline for many families seeking in-home care. The consistent themes are clear: strong, personalized communication; flexible scheduling that respects family routines; and a compassionate, professional staff dedicated to helping clients remain in their own homes safely and with dignity. While there are concerns raised by a minority of clients about communication gaps and organizational hiccups, the prevailing tone remains one of gratitude and trust in the team's ability to respond to needs, adapt to changing circumstances, and deliver high-quality care. For anyone considering in-home care in this area, the message from these reviews is to reach out, meet the team - particularly Lisa and the staff - and discuss your unique situation to see how Right at Home might fit your family's needs.

This part of Milwaukee, Wisconsin, offers a convenient and well-connected location with easy access to essential amenities. There are several pharmacies in the area for your healthcare needs, along with nearby parks where you can enjoy outdoor activities and leisurely walks. A variety of restaurants and cafes provide options for dining out or grabbing a coffee with friends. Transportation options include the Milwaukee Mitchell International Airport and the Milwaukee Intermodal Station for hassle-free travel. Additionally, there are reputable hospitals, physicians' offices, and specialized clinics available in close proximity for any medical concerns that may arise. Overall, this neighborhood provides a comfortable and accessible environment that would be suitable for senior living.

Pharmacies

• Walgreens (0.7 miles)
• Walgreens (0.9 miles)
• Target Pharmacy (1.1 miles)
• Walgreens (1.5 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.9 miles)

Parks

• Humboldt Park (0.8 miles)
• South Shore Park (1.1 miles)
• Paliafito Park (3 miles)
• Henry Maier Festival Park (3.2 miles)
• Lakeshore State Park (3.9 miles)
• Runway Dog Exercise Area (4.2 miles)
• Red Arrow Park (4.4 miles)

Restaurants

• Wendy's (1 miles)
• The Vanguard (1.1 miles)
• McDonald's (1.2 miles)
• Franky's Newport Lounge (1.4 miles)
• The Landing (1.6 miles)
• Centraal Grand Café & Tappery (1.6 miles)
• Culver's (2 miles)

Cafes

• Starbucks (1.1 miles)
• Hawthorne Coffee Roasters (1.2 miles)
• Colectivo Coffee (1.6 miles)
• Colectivo Lakefront (5.1 miles)
• Starbucks (6.1 miles)

Transportation

• Concourse C (2.2 miles)
• Security Checkpoint (2.2 miles)
• Milwaukee Mitchell International Airport (MKE) (2.3 miles)
• Concourse D (2.3 miles)
• MKE Runway (2.3 miles)
• Delta Ticket Counter (2.3 miles)
• Milwaukee Intermodal Station (3.9 miles)

Hospitals

• Aurora St Luke's Medical Center (3 miles)
• Aurora St Luke's South Shore (3.7 miles)
• Aurora Sinai Medical Center (4.6 miles)
• Froedert Drexel Square Clinic (5.7 miles)

Physicians

• Layton Avenue Dermatolgy Clinic (3.4 miles)
• Sports Medicine & Orthopedic Center (3.4 miles)
• Innovative Pain Care (5.5 miles)
• Greendale Health Center (6 miles)

Theaters

• South Shore Cinema Oak Creek, Wi (5.1 miles)