1448 South 96Th Street, West Allis, WI 53214
For more information about senior living options: (844) 490-3973
The well-trained, friendly staff provide quality care to their patients. The staff are very nice for those who need this type of treatment. The place is nice. The facility is very clean and professional.
The management is horrible. The place has gone downhill since last year. Floor staff are overworked, stressed, and underpaid. The owners care only about money to line their pockets. They are extremely short-staffed in both day programs and residential. The temp service used is horrible and does not provide adequate care. They do the bare minimum. Multiple NS-owned residential houses have had bed bugs, with terrible staff and clients that attack each other, and management does nothing.Next Step Residential Services in West Allis is best suited for adults who require structured, supervised living with a day-program component and for families that prize a clean, professional environment and staff who know how to care for people in transition. When staffing is stable, residents benefit from courteous, well-trained caregivers and a setting that emphasizes order and routine. It works best for individuals who respond to predictable schedules, clear boundaries, and a facility that presents itself as well maintained. In short, the community targets residents needing hands-on supervision within a respectful, clinically minded environment, rather than a highly medicalized or institution-like atmosphere.
Those weighing options should be aware of clear caveats that can tilt the balance. If safety, aggressive behaviors among residents, bed bug concerns, or persistent understaffing are on the table, alternatives deserve strong consideration. Families should probe whether the current staffing levels are sustainable, whether temporary agency staff are routinely relied upon, and whether management is proactive in addressing conflicts and quality issues. When any combination of these red flags exists, the risk to a loved one’s daily well-being grows and the appeal of the positives diminishes markedly.
On the positive side, the strongest all-around impressions center on the staff. Reviews consistently describe well-trained, friendly caregivers who deliver care with a professional demeanor. The environment is repeatedly characterized as clean, organized, and pleasant, with several residents and families noting that the facility feels like a respectful, caring place. For residents who respond well to supportive interactions and a calm, orderly setting, these elements can translate into reliable routines, meaningful engagement, and a sense of dignity in daily life.
Yet the downsides temper those strengths in meaningful ways. Management quality and staffing stability emerge as the decisive fault lines. The most troubling passages describe owners primarily focused on the bottom line, with floor staff overworked, underpaid, and stretched thin; a reliance on temp services that fail to deliver consistent care; and a perception that problems are not met with decisive, constructive action. Added to that are reports of bed bugs across multiple residential houses and residents who may attack one another, with management not stepping in effectively. In practical terms, these issues threaten safety, consistency of care, and the overall experience for both residents and families who expect dependable supervision.
Against that backdrop, families must weigh whether the pros can sufficiently offset the cons. When staffing is steady and management demonstrates clear accountability, the clean environment and courteous caregivers can deliver meaningful daily value. However, the degree of turnover, the perception of indifference from ownership, and the presence of safety incidents are not minor quirks but fundamental risks. For families seeking a worry-free residential option where independence is balanced with predictable support, these systemic concerns are hard to overlook. In contrast, if a resident requires a higher degree of medical oversight, conflict management, or stronger safeguards against pests and aggression, these gaps become decisive.
In evaluating Next Step, the prudent approach is to demand rigorous, current assurances before committing. Prospective families should request specifics on staffing ratios by shift, turnover rates, and how often temp staff fill essential roles. Tours should include candid conversations with frontline staff about workloads and with current residents about daily experiences. Direct inquiries about pest control measures, incident reporting, and resident safety plans are essential. References and recent quality indicators from the owners should be reviewed, alongside a clear, written escalation path for addressing complaints.
The bottom line is practical and clear: Next Step can work well for residents who thrive under steady supervision, clean surroundings, and genuinely friendly caregivers, provided that staffing is reliable and management remains accountable. When the picture includes chronic understaffing, aggressive incidents, and pervasive concerns about pest control or responsiveness, alternatives deserve serious consideration. Families in the market should pursue transparent, firsthand insight, tour, talk to staff, and verify that the current leadership will actively protect safety, maintain quality, and sustain the level of care that aligns with their loved one’s needs.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (8 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Next Step Residential Services is an assisted living community located in the heart of West Allis, WI. Our community offers a range of amenities to ensure that our residents feel comfortable and at home.
Each resident can enjoy meals in our spacious dining room, and our apartments come fully furnished for convenience. We also have a lovely garden and outdoor space where residents can relax and enjoy nature. Housekeeping services are provided to help maintain a clean living environment, and move-in coordination is available to make the transition as smooth as possible.
For those in need of care services, our dedicated staff is available to assist with activities of daily living such as bathing, dressing, and transfers. We work closely with health care providers to coordinate any necessary medical care, including medication management. We also offer special dietary restrictions for those who require them.
Transportation arrangements can be made for medical appointments, ensuring that residents have access to the care they need. Additionally, we offer scheduled daily activities to keep residents engaged and entertained.
Our community is conveniently located near several amenities in West Allis. There are four cafes nearby for those who enjoy cafe culture or meeting friends for coffee. Seven parks provide opportunities for outdoor recreation and relaxation. With 27 pharmacies nearby, obtaining medications is quick and easy. Ten physicians are within close proximity in case of any medical needs, along with 22 restaurants offering various dining options. For spiritual needs, there is a place of worship nearby. Lastly, six hospitals in the vicinity provide peace of mind knowing that emergency medical care is readily available if needed.
At Next Step Residential Services, we strive to provide a comfortable and supportive environment where residents can thrive while receiving the assistance they need.
Next Step Residential Services is located at 1448 South 96Th Street, West Allis, WI 53214 in Milwaukee County, Wisconsin
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