6301 West Ohio Avenue, Milwaukee, WI 53219
For more information about senior living options: (844) 490-3973
The reviews present a picture of a facility that sparks strong and mixed reactions, with several longtime concerns about management, staffing, and safety intertwined with pockets of praise for direct care. On one end, critics describe a place that has deteriorated over the past year, where floor staff feel overworked, stressed, and underpaid, and where the owners seem to be more focused on financial gain than on the well-being of clients or staff. The tone here is urgent: avoidsending loved ones, because the environment is allegedly understaffed in both the day program and the residential wings, and the temporary staffing used to plug gaps falls short of adequate care. These voices emphasize the human cost of high turnover and insufficient support for those who are cared for and those who work to care for them.
Another thread in the critiques centers on the operational and personnel gaps that people attribute to leadership and policy decisions. The reviewers express a belief that the management's priorities are misaligned with the needs of patients and their families. The assertion is that, beyond just staffing numbers, there is a perceived lack of accountability or meaningful action from upper management when problems arise. In this view, the owners' focus on profit margins is seen as driving decisions that compromise care quality and staff morale, creating a cycle of strain that affects day-to-day experiences in multiple programs.
Safety and reliability concerns emerge as particularly troubling themes. Several reviewers allege that multiple residential houses owned by NS had bed bugs, which, if true, points to serious cleanliness and maintenance issues that ought to be addressed promptly. Added to this is testimony about residents or clients who attack one another, and a sense that management does not intervene effectively. Taken together, these claims paint a picture of a setting where safety protocols, conflict resolution, and incident response are perceived as inadequate or slow to respond, further contributing to a sense of instability and risk for both residents and staff.
Alongside the negative portrayals, there are clear counterpoints that emphasize positive, high-quality care delivered by well-trained, friendly staff. Several reviews spotlight staff who are described as well trained and kind, capable of providing quality care to patients. Phrases like "well trained, friendly staff" and "very nice staff for those who need this type of treatment" suggest that, when discretion and expertise are present, the care experience can be very positive. Other remarks - "nice place," "very clean and professional" - contribute to a sense that the physical environment and the demeanor of some personnel can be commendable, and that certain interactions with staff are genuinely reassuring.
The juxtaposition between these perspectives points to a broader, nuanced picture. For some clients and families, the facility represents a troubling ecosystem: overstretched staff, questionable staffing practices, and safety concerns that undermine trust. For others, the same place may feel like a beacon of competent care, where dedicated professionals - from nurses to aides - deliver compassionate attention within a clean, orderly environment. The divergence suggests that experiences may vary by program, shift, or specific location, and it invites a closer look at how staffing levels, management oversight, and safety protocols are currently structured and monitored.
If you're considering this facility, the reviews encourage a careful, multi-faceted approach. Prospective families might want to verify current staffing ratios, inquire about the use and supervision of temporary staff, and ask specifically about bed bug prevention and containment measures as well as incident response procedures for client-to-client conflicts. It could also be valuable to seek out current firsthand accounts from families with recent experiences, tour the most relevant program areas, and request a clear explanation of how management plans to address the concerns raised about morale, compensation, and safety. While the praise for well-trained staff and a clean environment is encouraging, the decisive factor will likely be whether current leadership actively implements concrete improvements that align with both patient needs and employee well-being.
Welcome to Next Step In Residential Services Ohio in Milwaukee, WI, a warm and inviting assisted living community providing impeccable care and exceptional services. Our board and care home offers a comfortable and homelike environment where residents can enjoy a fulfilling lifestyle.
Our community boasts a range of amenities designed to enhance the quality of life for our residents. From our spacious dining room where delicious meals are served to our fully furnished accommodations, we aim to create a pleasant living experience. Residents can also relax and unwind in our beautiful garden or enjoy the outdoor space for fresh air and recreation.
Housekeeping services are provided to ensure that our residents' living spaces are always tidy and well-maintained. We understand that moving can be stressful, which is why we offer move-in coordination services to assist residents with the transition into their new home. Both telephone and Wi-Fi/high-speed internet access are provided to keep residents connected with loved ones near or far.
At Next Step In Residential Services Ohio, our highly trained staff is committed to meeting the individual needs of each resident. We provide assistance with activities of daily living such as bathing, dressing, and transfers, ensuring that residents feel supported in their daily routines. Our team coordinates with health care providers to ensure seamless medical care for our residents. For those with diabetes or special dietary restrictions, we offer diabetes diet plans and cater to specific dietary needs.
Residents can partake in scheduled daily activities designed to promote engagement and socialization within the community. Nearby cafes, parks, pharmacies, restaurants, places of worship, physicians' offices, and hospitals provide convenient access to various amenities outside of our community.
Join us at Next Step In Residential Services Ohio in Milwaukee, WI for a caring environment that supports independence while providing personalized care services.
Next Step In Residential Services Ohio is located at 6301 West Ohio Avenue, Milwaukee, WI 53219 in Milwaukee County, Wisconsin
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