5255 South 18 Th Street, Milwaukee, WI 53221
For more information about senior living options: (866) 208-4318
Overall Review of Next Step In Residential Services Edgerton
Pros
Well trained,friendly staff who provide quality care to their patients!- Nice place
- Very clean and professional!
- Very nice staff for those who need this type of treatment.
Cons
The management is horrible.- The place has gone downhill since last year.
- Floor staff are overworked, stressed, and underpaid.
- The owners do not care except about lining their pockets.
- They are extremely short-staffed in both day programs and residential.
- The temp service used is horrible and does not provide adequate care.
- They do the bare minimum.
- Several NS-owned residential houses had bed bugs, with terrible staff and clients that attack each other, and management doesn’t do anything.
Review
Next Step In Residential Services Edgerton is best suited for families that prize a clean, professional environment with well-trained caregivers and a visible emphasis on quality interactions when staffing is stable. The community can feel welcoming to residents who respond well to courteous staff, organized routines, and structured programming. It works best for families that can tolerate variability in day-to-day operations and are prepared to verify current staffing levels and management responsiveness before committing. In short, it suits those who value polish, dependable bedside manners, and a transparent, orderly setting, and who are willing to investigate whether those strengths are consistently present.
The feedback paints a split picture. A substantial portion of reviewers highlight well-trained, friendly staff and a clean, professional atmosphere, with caregivers who appear capable and compassionate when the teams are intact. Those voices emphasize the positives: people who need this type of treatment can encounter attentive, respectful care and a facility that presents well on tours and in daily routines. Yet a louder, recurring critique centers on management and staffing instability. Several reviews describe leadership focused more on revenue than people, noting chronic short-staffing across both day programming and residential units, reliance on temp agencies, and a sense that problems are addressed only superficially. Bed-bug incidents and residents attacking one another are cited as troubling red flags by some families, with persistent concerns that management does not move decisively to remediate safety or care gaps.
The strongest pros, when staff are present and resources align, do provide meaningful offset for certain families. Clean premises, professional presentation, and courteous, well-trained caregivers contribute to a calm, respectful environment. Where care teams are stable, residents experience attentive assistance, clear communication, and routines that feel predictable and supportive. These elements can translate to lower stress for relatives during transitions and can help residents maintain dignity and comfort. For families who prioritize a polished setting and the reassurance of competent staff members, these advantages can carry real weight in decision-making, particularly for residents with moderate care needs and a preference for consistent daytime support.
However, the cons loom large enough to complicate any positive impression. The most serious concerns cluster around governance: owners perceived as prioritizing profits over sustained staffing and resident wellbeing, coupled with reports of staff burnout, high turnover, and underpayment. The reliance on temp personnel raises questions about continuity of care, training consistency, and the ability to manage urgent situations. The bed-bug incidents, weaponized or not, and episodes of residents engaging in aggressive behavior without timely intervention, underscore potential safety gaps. In these cases, the appeal of cleanliness and polish can quickly fade if residents or families sense that caretaking is reactive rather than proactive.
For families evaluating Next Step In Residential Services Edgerton, a practical game plan matters. During tours, probe current staffing ratios, turnover rates, and the management response to past incidents. Request specifics on bed-bug remediation histories, ongoing pest control measures, and whether any residential houses have recent, sustained safety improvements. Ask about the use and supervision of temporary staff, including training timelines and oversight. Speak with frontline caregivers about workload pressures and the transparency of channels for escalating concerns. Finally, compare with other Milwaukee-area options that emphasize stable staffing, clear accountability, and demonstrable safety protocols to ensure a truly balanced view.
Ultimately, the decision hinges on risk tolerance and priorities. For families that can tolerate the potential for staffing variability while valuing a clean, courteous, professional environment and the comfort of well-trained caregivers when available, the community can deliver meaningful quality of life. For those who require rock-solid staffing consistency, transparent governance, and aggressive safety leadership, alternatives may be preferable. The right choice blends assurance of daily care with confidence that leadership will sustain and defend those standards, not only in moments of calm but when pressures mount.
5 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
General Mitchell International (2 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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