5255 South 18 Th Street, Milwaukee, WI 53221
For more information about senior living options: (844) 490-3973
Well trained,friendly staff who provide quality care to their patients! Nice place Very clean and professional! Very nice staff for those who need this type of treatment.
The management is horrible. The place has gone downhill since last year. Floor staff are overworked, stressed, and underpaid. The owners do not care except about lining their pockets. They are extremely short-staffed in both day programs and residential. The temp service used is horrible and does not provide adequate care. They do the bare minimum. Several NS-owned residential houses had bed bugs, with terrible staff and clients that attack each other, and management doesn't do anything.Next Step In Residential Services Edgerton is best suited for families that prize a clean, professional environment with well-trained caregivers and a visible emphasis on quality interactions when staffing is stable. The community can feel welcoming to residents who respond well to courteous staff, organized routines, and structured programming. It works best for families that can tolerate variability in day-to-day operations and are prepared to verify current staffing levels and management responsiveness before committing. In short, it suits those who value polish, dependable bedside manners, and a transparent, orderly setting - and who are willing to investigate whether those strengths are consistently present.
The feedback paints a split picture. A substantial portion of reviewers highlight well-trained, friendly staff and a clean, professional atmosphere, with caregivers who appear capable and compassionate when the teams are intact. Those voices emphasize the positives: people who need this type of treatment can encounter attentive, respectful care and a facility that presents well on tours and in daily routines. Yet a louder, recurring critique centers on management and staffing instability. Several reviews describe leadership focused more on revenue than people, noting chronic short-staffing across both day programming and residential units, reliance on temp agencies, and a sense that problems are addressed only superficially. Bed-bug incidents and residents attacking one another are cited as troubling red flags by some families, with persistent concerns that management does not move decisively to remediate safety or care gaps.
The strongest pros - when staff are present and resources align - do provide meaningful offset for certain families. Clean premises, professional presentation, and courteous, well-trained caregivers contribute to a calm, respectful environment. Where care teams are stable, residents experience attentive assistance, clear communication, and routines that feel predictable and supportive. These elements can translate to lower stress for relatives during transitions and can help residents maintain dignity and comfort. For families who prioritize a polished setting and the reassurance of competent staff members, these advantages can carry real weight in decision-making, particularly for residents with moderate care needs and a preference for consistent daytime support.
However, the cons loom large enough to complicate any positive impression. The most serious concerns cluster around governance: owners perceived as prioritizing profits over sustained staffing and resident wellbeing, coupled with reports of staff burnout, high turnover, and underpayment. The reliance on temp personnel raises questions about continuity of care, training consistency, and the ability to manage urgent situations. The bed-bug incidents, weaponized or not, and episodes of residents engaging in aggressive behavior without timely intervention, underscore potential safety gaps. In these cases, the appeal of cleanliness and polish can quickly fade if residents or families sense that caretaking is reactive rather than proactive.
For families evaluating Next Step In Residential Services Edgerton, a practical game plan matters. During tours, probe current staffing ratios, turnover rates, and the management response to past incidents. Request specifics on bed-bug remediation histories, ongoing pest control measures, and whether any residential houses have recent, sustained safety improvements. Ask about the use and supervision of temporary staff, including training timelines and oversight. Speak with frontline caregivers about workload pressures and the transparency of channels for escalating concerns. Finally, compare with other Milwaukee-area options that emphasize stable staffing, clear accountability, and demonstrable safety protocols to ensure a truly balanced view.
Ultimately, the decision hinges on risk tolerance and priorities. For families that can tolerate the potential for staffing variability while valuing a clean, courteous, professional environment and the comfort of well-trained caregivers when available, the community can deliver meaningful quality of life. For those who require rock-solid staffing consistency, transparent governance, and aggressive safety leadership, alternatives may be preferable. The right choice blends assurance of daily care with confidence that leadership will sustain and defend those standards, not only in moments of calm but when pressures mount.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (2 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Next Step In Residential Services Edgerton is a board and care home located in Milwaukee, WI. Our community provides a comfortable and supportive environment for seniors who require assistance with their daily living activities.
Residents at our community enjoy a range of amenities that enhance their quality of life. They can dine in our spacious dining room, which offers delicious meals prepared by our experienced staff. Our facility is fully furnished, providing a cozy and welcoming atmosphere. We also have a beautiful garden and outdoor space where residents can relax and enjoy nature.
Our dedicated housekeeping staff ensures that the community is clean and well-maintained at all times. Additionally, we offer move-in coordination services to make the transition into our community as seamless as possible. Residents can stay connected with their loved ones through telephone and Wi-Fi/high-speed internet access.
At Next Step In Residential Services Edgerton, we prioritize the health and well-being of our residents. Our compassionate caregivers provide assistance with activities of daily living such as bathing, dressing, and transfers. We work closely with healthcare providers to ensure that residents receive the necessary medical attention they need. We also specialize in diabetes diets and accommodate special dietary restrictions.
Transportation arrangements are made for medical appointments, allowing residents to conveniently access healthcare services. In addition, we are located near several cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals to provide easy access to various amenities within the surrounding community.
To promote an engaging lifestyle for our residents, we offer scheduled daily activities that cater to their interests and preferences. Whether it's socializing with fellow residents or participating in stimulating recreational activities, there is always something exciting happening at our community.
Next Step In Residential Services Edgerton is committed to providing personalized care in a warm and nurturing environment. If you're looking for an assisted living community that values your loved one's well-being and ensures their comfort and happiness, look no further than Next Step In Residential Services Edgerton in Milwaukee, WI.
This area of Milwaukee, Wisconsin offers a convenient and well-connected community for senior living. With multiple pharmacies such as Walgreens and CVS nearby, access to healthcare is easily accessible. The neighborhood also boasts a variety of dining options including fast food restaurants like McDonald's and Culver's, as well as local favorites like Milwaukee Burger Company and Oscar's Frozen Custard. For medical needs, there are several physicians' offices within a short distance, including Layton Avenue Dermatology Clinic and the Sports Medicine & Orthopedic Center. Transportation is readily available with proximity to Milwaukee Mitchell International Airport and the Milwaukee Intermodal Station. Additionally, there are cafes like Hawthorne Coffee Roasters for socializing and theaters like South Shore Cinema for entertainment. Nearby parks such as Humboldt Park and South Shore Park provide opportunities for outdoor activities and relaxation. Access to hospitals like Aurora St Luke's Medical Center ensures quality healthcare services within reach. This community offers a blend of convenience, amenities, and healthcare options ideal for seniors looking to reside in an active neighborhood in Milwaukee.
Next Step In Residential Services Edgerton is located at 5255 South 18 Th Street, Milwaukee, WI 53221 in Milwaukee County, Wisconsin
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