Glendale Heights Adult Living Center

2506 West Custer Avenue, Milwaukee, WI 53209

For more information about senior living options: (844) 490-3973

4.3 from 83 reviews
5 stars
57
4 stars
15
3 stars
1
2 stars
2
1 stars
8

Assisted Living Board and Care Home Memory Care

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    Overall Review of Glendale Heights Adult Living Center

    Pros

    • pro The Glendale staff are friendly and caring.
    • pro The staff are a perfect fit for residents' needs.
    • pro They provide comprehensive support from top to bottom.
    • pro The Director of Nursing is awesome.
    • pro The nurses and CNAs are sweethearts.
    • pro The dietary staff are good cooks.
    • pro The cleaning staff is excellent.
    • pro The facility stays clean and never smells bad.
    • pro Everyone from the front desk to the residents is very nice.
    • pro The facility is well-maintained with nice dining and common areas.
    • pro The first visit to Glendale was very pleasant.
    • pro The place is clean, well-kept, and the staff are polite.
    • pro The team is attentive and goes the extra mile for patients.
    • pro The administrator promptly addresses concerns and shows genuine care.
    • pro The staff are professional, helpful, and make visits comfortable.

    Cons

    • pro The reviewer felt Glendale admitting was not what they expected and that they were very dissatisfied due to lack of upfront information.
    • pro The facility was described as dirty and in need of new staff, with a claim that the reviews are lies and that others should think twice.
    • pro A visitor reported a loved one fell and lay on the floor for a while before a nurse was found, calling the situation unacceptable.
    • pro A family member described mistreatment by a CNA named RiRi, who allegedly tossed a back scratcher and did not assist, which was upsetting.
    • pro Health drinks were said to contain twice the sugar of Coke, and staff were described as yelling around the clock.
    • pro The facility's customer service was criticized as poor, with inability to reach staff or obtain information about a loved one, and no nurse callbacks.
    • pro It was claimed that the owner cares more about possessions than the care of the elderly, with concerns about prioritizing finances over residents' well-being.
    • pro One reviewer asserted the facility would not alleviate stress and would instead cause stress for families.

    Review

    There is a strong thread of warmth and attentiveness in the Glendale facility reviews. Many people describe the staff as friendly and genuinely caring, with praise aimed at almost every role - from the Director of Nursing to the Nurses, Nursing Assistants, Dietary staff, cleaning crew, and the reception team. One reviewer even called the staff a "perfect fit" for their cousin's needs, underscoring a sense that the team goes above and beyond to support residents and families. The sentiment is often that the staff are not just performing tasks, but forming meaningful connections with patients and their loved ones, making visits feel comfortable and reassuring.

    cleanliness and upkeep frequently emerge as standout positives. Reviewers repeatedly highlight a clean, well-kept environment with bright, roomy rooms and well-maintained grounds. The facility is described as "super clean," "quiet," and "not smelling like urine," with some noting the presence of convenient features like a check-in kiosk. The consistent emphasis on sanitation and ambiance helps convey a sense that Glendale prioritizes a safe, welcoming atmosphere - an impression reinforced by compliments about pleasant dining areas and common spaces where residents can feel at ease.

    Admissions and the intake process show a mixed picture. On the positive side, several reviews commend attentive admissions staff - specifically noting individuals like Watnice McKinney who walked families through every step with kindness and clarity. These experiences left families feeling that the process was as smooth as possible and that the staff were patient and supportive during a stressful time. On the other hand, some reviewers express frustration with the admissions experience, asking for clearer information up front and criticizing what they see as inconsistent communication. A few comments describe the process as not meeting expectations or as being unclear in the early stages, contributing to a sense of being "led on" before decisions are made.

    Care quality and staff responsiveness receive a broad spectrum of feedback. Several accounts highlight dedicated caregivers who go the extra mile; for example, Michaela and Rebecca are praised for their dedication, while the four stars awarded to the Physical Therapists reflect appreciation for their role in helping a loved one regain mobility. There are also heartening stories of teamwork and empathy - front desk staff, CNAs, and housekeeping all contributing to a supportive environment. Yet, not all experiences align with these positive notes. One long, detailed review recounts an incident in which a CNA was perceived as dismissive and uncaring, followed by an administrator's prompt intervention that the reviewer appreciated. That balance - concern about individual staff behavior alongside recognition of effective management - recurs in several entries.

    Safety, reliability, and the reliability of communication are recurring concerns in the more critical notes. A highly troubling event is described where a resident fell on a Saturday and waited for a nurse for an extended period, triggering strong reactions about how emergencies are handled and how quickly staff respond. A few reviews label the facility as "unacceptable" for not having staff immediately available in urgent moments, underscoring a gap between the ideal of round-the-clock care and the lived reality some families experienced. Other comments touch on more general customer service frustrations, such as difficulty reaching the facility by phone, long wait times for callbacks, and inconsistent attempts to provide information to concerned family members.

    Interwoven with the praise and the concerns are stories that emphasize the human, community aspect of Glendale. Some reviews celebrate visits that felt genuine and relaxed, with families noting that residents appeared comfortable, settled, and at ease in the environment. Activities and social engagement are highlighted positively - there are mentions of residents singing along with performances by volunteers, and staff participating in those moments, which helps convey a sense of life and spirit within the facility. The sense that Glendale is not only a medical space but a place where relationships matter comes through strongly in these accounts.

    Overall, the reviews paint a picture of a facility that many families find welcoming, clean, and caring most of the time, with staff who are frequently described as friendly, patient, and helpful. At the same time, several entries point to serious concerns about safety, communication, and responsiveness, especially during emergencies and in obtaining timely information about a loved one. Positive experiences often center on strong personal connections, effective caregiving, and a sense that administrators respond to problems when they arise. The mix of praise and critique suggests Glendale is a place where many residents and families feel supported, but where ongoing attention to safety, consistency in communication, and staff accountability remains important for overall trust and satisfaction.

    Features

    Housing

    • 4 resident community capacity 4 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
    • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

    Amenities

    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • General Mitchell International (12 miles away) General Mitchell International (12 miles away)

    Care Services

    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Dementia waiver Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Hospice waiver Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Glendale Heights Adult Living Center in Milwaukee, WI is an assisted living community that offers personalized care for individuals who require assistance with their daily activities and memory care services.

    Residents at Glendale Heights can enjoy a comfortable and fully furnished living environment with amenities such as a dining room, outdoor space, and access to Wi-Fi and high-speed internet. Housekeeping services are also provided to ensure a neat and clean living space for all residents.

    The dedicated staff at Glendale Heights provides a range of care services including assistance with bathing, dressing, transfers, medication management, and meal preparation. Residents can also benefit from coordination with health care providers and transportation arrangement for medical appointments.

    For individuals with specific dietary needs or restrictions, the dining options at Glendale Heights cater to special dietary requirements. Additionally, the community offers scheduled daily activities to keep residents engaged and entertained throughout the day.

    Surrounding the community are numerous amenities that provide convenience for residents. Two cafes, five parks, 16 pharmacies, two physicians' offices, 25 restaurants, one transportation service, two places of worship are all located nearby. In case of emergencies or medical needs, there is also a hospital conveniently close by.

    Overall, the Glendale Heights Adult Living Center provides a supportive and comfortable environment for older adults seeking assistance with their daily activities or needing specialized memory care services in Milwaukee.

    Nearby Places of Interest

    Pharmacies

    • CVS Pharmacy (0.4 miles)
    • Walgreens (1.4 miles)
    • CVS Pharmacy (2 miles)
    • Walgreens (2.3 miles)
    • Walgreens (2.5 miles)
    • Walgreens (3.3 miles)
    • Walgreens (3.4 miles)

    Restaurants

    • The Brick Pub & Grill (1.3 miles)
    • Kopp's Frozen Custard (1.4 miles)
    • The Cheesecake Factory (1.6 miles)
    • Culver’s (1.7 miles)
    • Shark's Fish & Chicken (2.1 miles)
    • Estabrook Beer Garden (2.2 miles)
    • McDonald's (2.3 miles)

    Physicians

    • Aurora Nephrology (2.2 miles)
    • Rheumatic Disease Center (2.6 miles)
    • Aurora Advanced Healthcare (5.9 miles)

    Parks

    • Estabrook Park (2.3 miles)
    • Brown Deer Park (3.1 miles)
    • Kern Park (3.3 miles)
    • Algonquin Park (3.5 miles)
    • Atwater Park (4 miles)
    • A C Hanson Park (5.2 miles)
    • Red Arrow Park (5.3 miles)

    Cafes

    • Starbucks (2.4 miles)
    • Starbucks (3.7 miles)
    • Colectivo Lakefront (5.2 miles)
    • Starbucks (5.5 miles)

    Places of Worship

    • Redemption Lutheran Church (2.7 miles)
    • Northwest Baptist Church (4.4 miles)

    Transportation

    • U-Haul Moving & Storage (3 miles)
    • Milwaukee Intermodal Station (5.8 miles)

    Hospitals

    • Wheaton Franciscan - St. Joseph Campus (3.3 miles)
    • Rogers Memorial Hospital (5.1 miles)
    • Aurora Sinai Medical Center (5.1 miles)
    • Ambulatory EEG Recordings (5.8 miles)
    • Aurora Psychiatric Hospital (5.8 miles)
    • Froedtert Pavilion (6.4 miles)

    Frequently Asked Questions

    Where is Glendale Heights Adult Living Center?
    Does Glendale Heights Adult Living Center provide care for residents with dementia or Alzheimer's disease?

    Nearby Communities

    Assisted Living in Nearby Cities

    Related Resources

    • dementia careMemory Care Pathways: A Holistic Guide to Dementia Support

      "Memory Care Pathways: A Holistic Guide to Dementia Support" outlines the complexities of dementia and its various types, emphasizing early detection, patient-centered care strategies, caregiver support, and long-term care options while addressing legal and financial considerations to enhance the quality of life for individuals with dementia and their families.

    • sundown syndromeComprehending Evening Confusion in Dementia: Causes, Manifestations, and Support

      Sundown syndrome, or sundowning, is a phenomenon in dementia patients characterized by increased confusion and agitation during late afternoon and evening, influenced by factors like disrupted circadian rhythms and fatigue. Effective caregiver strategies include establishing routines and managing environmental light while addressing caregiver stress through support services.

    • delirium vs dementiaDelirium and Dementia: Unraveling the Key Differences

      Delirium is a rapidly onset, reversible cognitive disturbance often caused by acute medical issues, while dementia is a gradual and irreversible decline due to chronic neurodegenerative diseases. Accurate differentiation between the two is essential for appropriate treatment and management in older adults.


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