Information last verified:
2506 West Custer Avenue, Milwaukee, WI 53209
For more information about senior living options: (844) 490-3973
Glendale staff is friendly. The staff is a perfect fit for residents' needs. They provide comprehensive care from top to bottom. The Director of Nursing is awesome. The nurses and nursing assistants are very kind. The cleaning staff is perfect. It never smells bad there. The facility is well maintained and clean. The admission assistant Watnice McKinney was kind and friendly. The staff are professional, courteous, and attentive.
Glendale admissions is not what one would expect; they were very dissatisfied and felt misled at the start. The facility is dirty and in need of new staff and a full rehab; it’s horrible. It was unacceptable that a resident fell and waited a long time before a nurse could be found. The customer service at this facility is poor; information about loved ones is hard to obtain, with phones that ring or voicemail that is full. Staff reportedly yelled 24/7, and an RN threw a resident's phone on the floor. A nurse verbally abused the patient, calling him dead weight, and showed no compassion for the elderly. The facility is described as unprofessional and primarily focused on money rather than patient care.Glendale Heights Adult Living Center in Milwaukee is best suited for families seeking a warm, person-centered environment where nursing staff are attentive, spaces are clean and bright, and daily routines, from meals to housekeeping and social activities, happen with dependable regularity. The community earns strong marks for caregiving culture: CNAs and licensed nurses are repeatedly described as caring and patient, and the director of nursing provides steady leadership. For elders who prize practical, everyday care delivered with kindness and a well-kept setting, this facility often delivers as a trustworthy home base.
Those weighing alternatives should know this community may not be ideal for everyone. A number of reviewers flag experiences where admission clarity, ongoing information flow, and day-to-day responsiveness did not meet expectations. If reliable, 24/7 communication with administration and swift, transparent problem resolution across all shifts are non-negotiables, Glendale Heights may fall short. Families dealing with persistent concerns about staffing consistency or fear of isolated episodes of mistreatment should evaluate other communities with more evident, continuous accountability and stronger demonstrated incident-response protocols.
On balance, the strongest pros are the hands-on care and the physical environment. Staff members are praised for genuine warmth and attentiveness, with many noting that the nurses and aides treat residents as individuals. Cleanliness and upkeep are standout strengths, no pervasive odors, tidy rooms, and bright common areas reinforce a sense of safety and dignity. The rehab team, especially physical therapists, earns appreciative comments for helping residents regain function, and the dining program is regarded as solid. These positives create a stable daily experience that can compensate for occasional service gaps when trust is built over time.
The main drawbacks are tangible and potentially disruptive. Several families recount regrettable safety or care lapses, such as a resident wandering into distress or waiting too long for assistance after a fall. Instances of rough or inconsiderate behavior by staff, inconsistent communication, and a perception that customer service does not consistently meet expectations undermine confidence. A few reviews angle toward concerns about staffing levels and, in some cases, perceptions that ownership prioritizes revenue over resident care. Taken together, these risks underscore the importance of careful evaluation and clear expectations before choosing Glendale Heights.
Despite the blemishes, the community demonstrates resilience when problems arise. Administrators who address complaints promptly, admissions staff who guide families through the process, and frontline workers who reassure residents’ families contribute to a positive trajectory for many residents. The lived experience of visits, friendly, engaged staff, activities that invite participation, and a culture of teamwork, often leaves families with real reassurance that their loved ones are valued. This combination of responsive leadership and everyday warmth can translate into meaningful, well-rounded days for residents who fit the profile.
Bottom line: Glendale Heights is a pragmatic choice for families seeking dependable, compassionate day-to-day care within a clean, navigable environment. It resonates most with those who can rely on strong nursing leadership and a staff culture that genuinely cares, while understanding that occasional communication gaps or staffing hiccups may occur. For families with zero tolerance for any mistreatment or friction in information flow, it is wise to explore alternatives or insist on a thorough on-site evaluation, meet the DON, speak with admissions staff, and ask pointed questions about incident-resolution timelines and staff coverage. A guided tour, a clear checklist on care coordination, and conversations about social programming will reveal whether Glendale Heights aligns with expectations or if a different Milwaukee option better matches the loved one’s needs.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (12 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Glendale Heights Adult Living Center in Milwaukee, WI is an assisted living community that offers personalized care for individuals who require assistance with their daily activities and memory care services.
Residents at Glendale Heights can enjoy a comfortable and fully furnished living environment with amenities such as a dining room, outdoor space, and access to Wi-Fi and high-speed internet. Housekeeping services are also provided to ensure a neat and clean living space for all residents.
The dedicated staff at Glendale Heights provides a range of care services including assistance with bathing, dressing, transfers, medication management, and meal preparation. Residents can also benefit from coordination with health care providers and transportation arrangement for medical appointments.
For individuals with specific dietary needs or restrictions, the dining options at Glendale Heights cater to special dietary requirements. Additionally, the community offers scheduled daily activities to keep residents engaged and entertained throughout the day.
Surrounding the community are numerous amenities that provide convenience for residents. Two cafes, five parks, 16 pharmacies, two physicians' offices, 25 restaurants, one transportation service, two places of worship are all located nearby. In case of emergencies or medical needs, there is also a hospital conveniently close by.
Overall, the Glendale Heights Adult Living Center provides a supportive and comfortable environment for older adults seeking assistance with their daily activities or needing specialized memory care services in Milwaukee.
Glendale Heights Adult Living Center is located at 2506 West Custer Avenue, Milwaukee, WI 53209 in Milwaukee County, Wisconsin
The various features offered at Glendale Heights Adult Living Center significantly enhance the quality of life for residents with dementia or Alzheimer's disease by addressing their unique needs. Assistance with dressing, bathing, and transfers fosters independence while ensuring safety, which is crucial for those experiencing cognitive decline. Medication management helps maintain health stability, reducing the risk of complications related to missed doses or incorrect medications. Meal preparation and service deliver nutritious meals tailored to dietary needs, which can be particularly beneficial for individuals with increased nutritional requirements. Transportation arrangements ensure timely access to medical appointments, promoting continuity in care through effective coordination with healthcare providers. Additionally, activities of daily living assistance supports residents in maintaining essential routines while specialized memory care programming engages cognitive function through tailored activities. The combination of 24-hour supervision and mental wellness programs creates a safe environment that encourages emotional well-being alongside physical health, ultimately enhancing the overall experience for those living with mild cognitive impairment or advanced stages of dementia.
Glory To God Homes
Milwaukee, WI
Specialized memory care with 24/7 supervision and dementia waiver, plus coordinated care and daily activities.
Rubys Adult Family Home
Milwaukee, WI
Intimate, small-scale setting (4 residents) with fully furnished accommodations and comprehensive support: ADL assistance, medication management, meals, transportation, and scheduled activities.
Silver Creek Village
Glendale, WI
Cooperative staff, well-maintained spaces, accessible elevators, clean apartments with attached patios, and on-site fitness center and barbershop at an affordable price.
1 Helping Hands - AFH
Milwaukee, WI
Comprehensive dementia-focused care with 24/7 supervision, medication management, and coordinated health services, plus on-site amenities.
Welshs Therapeutic Facility Site 3
Milwaukee, WI
Comprehensive care (24/7 supervision, ADL assistance, medication management) with extensive amenities and move-in coordination.
Truecare Group Home Downstairs
Milwaukee, WI
Small, intimate 3-resident setting with 24/7 supervision and specialized memory care programs.
Laurel Oaks Senior Living
Glendale, WI
Friendly, attentive staff in a clean, home-like setting with engaging activities and well-maintained grounds.
Azura Assisted Living and Memory Care of Fox Point
Fox Point, WI
Loving, attentive staff and a warm, homey memory-care atmosphere with engaging daily activities.
HarborChase Of Shorewood
Shorewood, WI
Friendly, caring staff in a modern, well-kept, intimate memory-care focused community with strong dining and engaging activities.
Memory Care Pathways: A Holistic Guide to Dementia Support
"Memory Care Pathways: A Holistic Guide to Dementia Support" outlines the complexities of dementia and its various types, emphasizing early detection, patient-centered care strategies, caregiver support, and long-term care options while addressing legal and financial considerations to enhance the quality of life for individuals with dementia and their families.
Comprehending Evening Confusion in Dementia: Causes, Manifestations, and Support
Sundown syndrome, or sundowning, is a phenomenon in dementia patients characterized by increased confusion and agitation during late afternoon and evening, influenced by factors like disrupted circadian rhythms and fatigue. Effective caregiver strategies include establishing routines and managing environmental light while addressing caregiver stress through support services.
Delirium and Dementia: Unraveling the Key Differences
Delirium is a rapidly onset, reversible cognitive disturbance often caused by acute medical issues, while dementia is a gradual and irreversible decline due to chronic neurodegenerative diseases. Accurate differentiation between the two is essential for appropriate treatment and management in older adults.
