9350 North 51 Street, Brown Deer, WI 53223
For more information about senior living options: (844) 490-3973
Tiffany makes the leasing process stress-free and is always available to answer questions. Tiffany remains incredibly accommodating throughout residents' time at Glenbrook. Christina is attentive, efficient, and charismatic with residents. Christina goes the extra mile, providing tours and guiding new residents through the process. Destiny Williams delivers excellent service and handles residents' needs with care. Cavoche is a professional, kind, and efficient maintenance technician who addresses concerns promptly. Richard is a friendly maintenance technician who addresses issues quickly and follows up to ensure resolution. Carly Lester provides swift response and support, helping residents move in smoothly. The property organizes community activities and events that residents appreciate.
The property is described as having stolen mail, car vandalism, unsanitary conditions, pests, and an unsafe environment, leaving residents feeling trapped due to unaddressed feedback. Management is criticized for not answering phones, not returning calls, and not responding to emails. The area is described by some reviewers as "very ghetto and unsafe," ruining the community. The buzzer system has been out for months, and staff respond dismissively to residents' concerns. Ongoing pest problems, including bugs and spiders, with maintenance promises not kept and sealing issues allowing pests to enter. Trash disposal arrangements create strong odors in the parking area. Noise from neighbors is a problem, with loud bass vibrations that disturb residents late at night. Some residents report rising rents and a perceived decline in service and accountability under new ownership.Glenbrook House in Brown Deer is best suited for active, socially oriented renters who want a resident-focused community where the leasing team and maintenance staff are visible, approachable, and reliable. This property rewards those who value personal service, quick problem-solving, and a sense of belonging built around regular resident events and open lines of communication. For families weighing options among multiple communities, Glenbrook offers a clear advantage to those who prioritize hands-on management and a neighborhood atmosphere over pristine, "set-it-and-forget-it" finishes. In short, it works well for residents who want to stay local, participate in community life, and be greeted by staff who remember their name and their particular needs.
The strongest positives center on the people running Glenbrook. Multiple residents consistently praise Tiffany, Christina, and Destiny for patient, proactive service, easy processing, and genuine attentiveness. The leasing experience is described as smooth, considerate, and responsive, with staff going the extra mile to answer questions, coordinate moves, and help new residents feel welcome. Maintenance is frequently highlighted as well-staffed and dependable, with technicians like Cavoche and Richard delivering prompt, courteous, and knowledgeable service. Beyond individual kindness, the office culture includes organized activities, neighborhood watch, and town hall-style meetings that foster a sense of community and accountability. For families prioritizing responsive, resident-first management, these elements carry real weight.
Yet, not every resident experience aligns with the best-case anecdotes. A recurring thread across reviews notes inconsistent phone and email responsiveness at times, which can leave urgent concerns lingering. Some units report persistent maintenance issues or slower-than-expected resolution, and a notable subset of residents describe pest challenges - spiders, bugs, and moisture-related problems - that undermine comfort and raise questions about ongoing pest control effectiveness. There are also voices citing safety and upkeep concerns in certain areas and times, including noise and security-related frustrations. While these complaints do not define the property, they illuminate real risks that potential renters should weigh against the positives.
Despite the negatives, the practical strengths of Glenbrook frequently offset many shortcomings for residents who value a strong service culture and ongoing improvement. The visible commitment of Tiffany and her team to address concerns, the rapid response to routine repair requests, and the willingness to escalate and coordinate solutions with outside vendors create a practical safety net for tenants. The sense that management actively works to correct downsides - paired with community-building efforts like events and shared safety initiatives - helps residents feel protected and valued. In environments where staff turnover can derail progress, Glenbrook's track record of relationship-building and accountability stands out as a meaningful offset to episodic operational gaps.
Those for whom Glenbrook may not be the best fit fall into two broad camps. First, residents who cannot tolerate ongoing pest issues or frequent, noticeable maintenance delays should look at other options with firmer, long-term pest control programs and more predictable turnarounds on repairs. Second, families prioritizing medical oversight, medication management, or structured assisted-living services will want a community specifically designed for higher-acuity care. And for renters who demand consistently quiet security, modernized interiors, and flawless building systems without interruptions, alternative properties may deliver a more seamless experience. Glenbrook rewards those who are flexible and value people-oriented service over perfect hardware.
In the end, Glenbrook House presents a compelling choice for families seeking a warmly managed, community-focused apartment option with a demonstrated commitment to resident welfare. The decisive factor rests on what matters most: if staff responsiveness, personal touches, and a sense of belonging carry the day, Glenbrook's advantages outweigh its flaws. If, however, pest control consistency, flawless unit conditions, and uninterrupted maintenance are non-negotiable, alternatives should be pursued with speed and specificity. Prospective renters are advised to meet with the on-site team, tour current units, and probe into pest history, maintenance timelines, and any forthcoming capital improvements before making a final commitment.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (17 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Glenbrook House in Brown Deer, WI is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community features a beautifully designed dining room where residents can enjoy delicious meals prepared by our talented chefs. The entire facility is fully furnished, providing a warm and inviting environment for our residents to feel at home.
Glenbrook House also boasts a serene garden and outdoor space where residents can relax and enjoy the fresh air. Our dedicated housekeeping staff ensures that the community remains clean and tidy at all times.
For added convenience, we offer move-in coordination to make the transition into our community as seamless as possible. Residents can stay connected with friends and family through telephone and Wi-Fi/high-speed internet services provided on-site.
When it comes to care services, Glenbrook House goes above and beyond to meet the individual needs of each resident. Our caring staff provides assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that our residents receive the medical attention they require.
Dietary needs are taken into consideration at Glenbrook House, with specialized meal options available for those with diabetes or special dietary restrictions. Our experienced staff prepares and serves nutritious meals that cater to the unique needs of each resident.
Residents will never have to worry about medication management as our staff is well-trained in administering medications safely and accurately. Transportation arrangement for medical appointments is also provided for the convenience of our residents.
In terms of nearby amenities, Glenbrook House is surrounded by numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, hospitals, making it an ideal location for convenient access to various services.
To keep our residents engaged and entertained, we offer scheduled daily activities that cater to their interests and hobbies.
At Glenbrook House in Brown Deer, WI, we strive to provide a welcoming and supportive environment where seniors can enjoy their golden years with peace of mind.
Glenbrook House is located at 9350 North 51 Street, Brown Deer, WI 53223 in Milwaukee County, Wisconsin
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