Brotoloc Southeast

Pros

• In Hastings View, the experience was not bad in the first year and eventually improved.
• The reviewer welcomed the firing of a strict Timberview staff member.
• Timberview had caring staff who were willing to talk to residents about anything and help them out.

Cons

• The program manager at Hastings View was mean to residents in the last year.
• Two staff members were awful.
• A Timberview staff member was strict, locking up food and other items residents should have access to.
• That Timberview staff member was fired.
• Another staff member defended the mean resident and frequently messed up the resident's medications, sometimes giving morning and night meds together.
• The resident had to call to stop wrong medications from being given at the wrong times.
• Timberview makes it hard to work by not driving on weekends, even though most jobs require weekend shifts.
• There is a staff member at Timberview who punches residents and staff, with no action taken.
• There are hazards such as a live wire in the boiler room taped to a water pipe.
• Staff watched as the basement flooded and did not offer gloves or help during sewage cleanup.

Review

The experiences described span several facilities and reflect a pattern of mixed quality, with some periods of genuine support tempered by ongoing concerns about management, safety, and how residents are treated. It begins with Hastings View, where the narrator initially found the program promising in the first year. However, that initial warmth faded as the program manager became noticeably mean toward them by the final year. The tension there pushed them to move on, setting the stage for later experiences at other locations.

After leaving Hastings View, they transferred to North Crossings. There, the atmosphere reportedly grew difficult as the resident population - including one particular resident - was mean to both the narrator and the staff. Over time, things did improve, but the improvement was undermined by the presence of at least two staff members who stood out as particularly problematic. One of these troublesome staff members was connected to Timberview, and this person took a very rigid approach to daily living, specifically locking up foods that residents should have access to at all times. In addition to restricting basic access to food, this staff member also locked up other items, and the writer notes that this individual was eventually fired, which they view as a relief.

The other major concern at North Crossings involved a different staff member who repeatedly took the side of the mean resident and made medication errors herself. The writer describes a situation in which this staff member almost gave both morning and night doses at the same time, which would have been dangerous. The writer was forced to intervene by making phone calls to stop the improper administration of medications and to separate the doses properly. This medication mismanagement created ongoing anxiety about safety and reliability in an environment where accurate med schedules are critical.

The narrative then shifts to the Timberview House operated by BrotLocs in Eau Claire. Here, the promises of job assistance and transportation support clashed starkly with the lived reality. The facility allegedly made it nearly impossible to work by refusing weekend transportation, while most employment opportunities require weekend availability. This disconnect between what was promised and what was feasible created ongoing frustration for anyone trying to gain independence through work. Compounding these practical obstacles was a troubling safety issue: a person at the facility described as fitting a higher level of care allegedly punched residents and staff, yet no effective action was taken to address this violent behavior. The environment was further undermined by glaring physical hazards, including live electrical wiring in the boiler room taped to a water pipe. Such hazards create real concerns about basic safety for residents and staff alike.

A particularly alarming episode involved a basement flood. According to the account, the staff watched as residents and others tried to clean up sewage water, with no gloves or other protective measures offered. In what the writer characterizes as a reckless disregard for basic safety, the situation escalated to the point where both the writer and another resident felt compelled to contact the state. This incident underscores a pattern of inadequate response to emergencies and insufficient protective provisions during hazardous situations.

Amid these serious concerns, the account does acknowledge a positive note: there are caring staff members who are willing to listen and engage with residents, offering conversation and help when approached. This element of compassionate, approachable staff stands in contrast to the more troubling patterns described elsewhere and suggests that not all interactions were negative. The overall picture is one of inconsistent care and management, with safety hazards, medication risks, and restricted access to basic needs interwoven with moments of genuine support from some employees.

In sum, the experiences paint a landscape of mixed quality across Hastings View, North Crossings, and Timberview House. The recurring themes are management issues that affect day-to-day living, restrictions and misuses around medications, and serious safety hazards that put residents at risk. Yet, within that challenging environment, there are instances of empathetic, accessible staff who make themselves available to talk and assist, offering a glimmer of what decent care could look like when consistently applied.

This part of Milwaukee, Wisconsin, offers a convenient and accessible location for senior living. With multiple pharmacies such as Walgreens and CVS Pharmacy within a short distance, residents have easy access to their medication needs. There are also a variety of dining options nearby including Taco Bell, McDonald's, and local pubs like Paulie's Pub & Eatery and Liquid Johnny's. For outdoor recreation, there are several parks in the area such as West Allis West Milwaukee Recreation Park and Hoyt Park. In terms of healthcare facilities, there are reputable hospitals like Aurora St Luke's Medical Center and Froedtert Pavilion close by for any medical needs. Additionally, there are cafes like Starbucks for socializing or enjoying a relaxing cup of coffee. Overall, this part of Milwaukee offers a mix of amenities and services that cater to the needs of seniors looking for a comfortable and convenient living environment.

Pharmacies

• Walgreens (0.5 miles)
• Walgreens (1.5 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.2 miles)

Restaurants

• Taco Bell (0.5 miles)
• Bull Shooter Saloon (1.1 miles)
• Paulie's Pub & Eatery (1.4 miles)
• Liquid Johnny's (1.6 miles)
• McDonald's (1.6 miles)
• O'Connor's Perfect Pint (1.7 miles)
• Leff's Lucky Town (2.8 miles)

Parks

• West Allis West Milwaukee Recr (0.9 miles)
• Hoyt Park (3.6 miles)
• Paliafito Park (3.7 miles)
• Wil-O-Way Underwood Park (4.1 miles)
• Greenfield Park (4.2 miles)
• Red Arrow Park (4.4 miles)
• Humboldt Park (4.5 miles)

Hospitals

• Aurora St Luke's Medical Center (2.3 miles)
• Aurora Psychiatric Hospital (2.8 miles)
• Froedtert Pavilion (2.8 miles)
• Surgicenter - Children's Wisconsin (3.3 miles)
• Rogers Memorial Hospital (3.4 miles)
• Aurora Sinai Medical Center (3.7 miles)
• Wheaton Franciscan - St. Joseph Campus (4.4 miles)

Physicians

• Maplewood Center (2.3 miles)
• Froedtert Clinical Cancer Center (2.8 miles)
• Froedtert Hospital (2.9 miles)
• Oklahoma Pediatrics-Children's Wisconsin (3.3 miles)
• Lincoln Avenue Clinic (3.4 miles)
• Sports Medicine & Orthopedic Center (3.9 miles)
• Aurora Health Center (3.9 miles)

Cafes

• Starbucks (2.3 miles)
• Starbucks (3 miles)
• Starbucks (3.1 miles)
• Starbucks (3.8 miles)
• Starbucks (4.1 miles)
• Colectivo Coffee (4.1 miles)
• Hawthorne Coffee Roasters (4.8 miles)

Places of Worship

• Honey Creek Church (2.3 miles)

Transportation

• Milwaukee Intermodal Station (3.8 miles)