Information last verified:
11840 North Silver Avenue, Mequon, WI 53097
For more information about senior living options: (844) 490-3973
The staff at Silver Spring Health Care Center are friendly, helpful, and caring. The facility is described as clean with good food and a warm, welcoming atmosphere. The therapy team is effective and helps residents make meaningful progress. The staff respond promptly and courteously, providing strong support to patients. Visitors note that the staff truly care about residents’ well-being. The environment feels like a second home, with a caring community of staff and residents. The overall service is praised as excellent, with compassionate support for families.
The facility is dirty and unclean, with strong odors and pest issues. The staff are lazy, careless, and unprofessional. Communication is horrible; the front desk never answers the phone and updates are sparse. Third-shift staff do not care and neglect patients, often ignoring call buttons for long periods. Medications are mishandled or not properly explained to families. Families are not notified promptly about a loved one’s health status or death. Hygiene is neglected, with residents not shaved, teeth not brushed, and hair greasy.Silver Springs in Mequon, Wisconsin is best suited for families seeking aggressive post-acute rehabilitation and genuinely warm, person-centered care from a staff that often makes residents feel seen. The community tends to shine for those who respond well to hands-on therapy, where dedicated therapists and attentive aides can drive meaningful gains. It can also work for seniors who value a welcoming, nearly home-like atmosphere, with staff praised for kindness, patience, and encouragement. In short, for someone focused on rehabilitation, mobility restoration, and daily encouragement from a caring team, Silver Springs can deliver notable progress.
Yet the facility clearly demands a more nuanced appraisal for families prioritizing flawless operations and unwavering consistency across all shifts. Several reviews flag fundamental concerns about communication and responsiveness, particularly on evenings and nights when third-shift staff reportedly pass tasks or fail to answer call bells promptly. The pattern hints at a systemic inconsistency: excellent care on certain days or with particular teams, coupled with troubling gaps on others. For families who cannot tolerate delayed updates, missed call backs, or uncertainty about a loved one’s status, alternatives deserve serious consideration.
On the upside, the most compelling pros center on the therapy experience and the overall warmth of the environment. Multiple residents and families recount successful rehab journeys, with stories of regained independence, improved mobility, and goals met through teamwork with therapists, nurses, and aides. The rehabilitation teams are frequently described as knowledgeable, patient, and motivational, capable of pushing someone to surpass expectations in a compassionate, respectful manner. Positive testimonies also spotlight efficient front-desk support, a social-work presence that is responsive, and leadership that demonstrates commitment to resident well-being on good days.
These strengths, however, do not completely offset the most troubling cons. A recurrent thread across reviews is inconsistent communication with families, including delayed or absent updates about medical status or treatment plans. There are grievous anecdotes about missteps in medication handling and clear lapses in notification procedures when a loved one experiences a serious event or even a death. Odors, cleanliness issues, and the occasional appearance of unsanitary conditions surface in several accounts, undermining confidence in day-to-day oversight. In short, even when therapy and interpersonal warmth are present, operational gaps create substantive risk and anxiety for families.
The clinical emphasis remains a decisive factor in making Silver Springs a viable choice, but it must be weighed against the operational volatility described by many reviewers. When the therapy team is engaged and the environment feels like a supportive community, residents thrive and families leave with confidence in the medical staff and therapists. In contrast, the most severe critiques point to a lack of reliable triage, inconsistent med management, and late communication during critical moments. The tension between these experiences can be interpreted as a facility capable of excellent rehabilitative outcomes, if the specific unit, shift, and staff on duty are aligned with high standards.
For families weighing options, this means a clear decision fork. Those who want a rehab-focused experience with visible, compassionate therapists and a front-desk team that genuinely welcomes visitors may find Silver Springs compelling, provided there is a plan to verify communication channels and monitor cleanliness consistently. However, anyone prioritizing airtight reliability, proactive family updates, and uniform performance across all shifts may want to explore other facilities with stronger, more uniform quality assurance records. The Medicaid quality signals and several DQA-type concerns cited by external observations further justify caution for risk-averse families.
Practical next steps are essential. Arrange multiple visits, including an evening or night tour to observe call-light response times and staff interactions after hours. Request direct conversations with the administrator or the director of nursing to review incident histories, discharge plans, and medication-management protocols. Ask for written summaries of recent quality assurance surveys, staff-to-resident ratios by shift, and the facility’s approach to odor, sanitation, and room maintenance. If therapy and a warm, encouraging environment align with the family’s priorities, Silver Springs can be a strong choice when accompanied by a robust communication plan and an insistence on consistent, high-quality operations. If reliability and seamless family involvement drive decisions, alternatives with more uniform performance should be pursued.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (21 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Silver Springs in Mequon, WI is an exceptional assisted living community that offers a warm and inviting atmosphere for seniors in need of board and care home or memory care services. Our community provides the support and assistance necessary to help residents maintain their independence and enjoy a fulfilling lifestyle.
At Silver Springs, we understand the importance of creating a comfortable and welcoming environment for our residents. Our fully furnished accommodations offer a cozy space where individuals can feel right at home. In addition, our beautiful garden and outdoor spaces provide opportunities for relaxation, socialization, and enjoying nature.
We strive to make daily life as convenient as possible for our residents. Our dedicated staff provides housekeeping services to ensure that living areas are always clean and well-maintained. We also offer move-in coordination services to assist with the transition process.
For those who require assistance with daily activities, we provide comprehensive care services. Our compassionate staff is trained to assist with bathing, dressing, transfers, medication management, meal preparation and service, and more. We also coordinate with healthcare providers to ensure that each individual's unique needs are met.
Silver Springs is proud to offer specialized memory care programming for those living with dementia or mild cognitive impairment. Our mental wellness program focuses on promoting cognitive function and emotional wellbeing through engaging activities tailored to each resident's abilities and interests.
We understand the importance of dietary restrictions in maintaining optimal health. Therefore, we offer special dietary options including diabetes diets and other specialized meal plans to accommodate specific needs.
Transportation arrangements are available for medical appointments to ensure our residents receive the necessary healthcare services conveniently. Additionally, there are numerous amenities nearby such as cafes, parks, pharmacies, physicians' offices restaurants which our residents can easily access.
To keep residents engaged and socially active, we organize scheduled daily activities designed to stimulate both physical and mental wellbeing. Whether it's participating in group exercise classes or enjoying cultural outings in nearby theaters or dining at local restaurants; there is never a shortage of opportunities to explore and stay connected.
Silver Springs is dedicated to providing exceptional care and support to our residents. We invite you to visit our community and experience the warm, inclusive environment that we offer.
Silver Springs is located at 11840 North Silver Avenue, Mequon, WI 53097 in Ozaukee County, Wisconsin
Silver Springs offers a comprehensive suite of features designed to support residents with dementia or Alzheimer's disease, ensuring their daily needs are met while promoting their well-being. Assistance with dressing and bathing helps maintain dignity and personal hygiene, while medication management ensures adherence to prescribed treatments critical for health maintenance. Meal preparation and service cater to nutritional needs, enhancing overall wellness. Transportation arrangements facilitate access to medical appointments, allowing for consistent healthcare oversight through coordination with providers. Activities of daily living assistance addresses essential daily tasks, fostering independence where possible. With 24-hour supervision, residents receive constant care and security, complemented by specialized memory care programming that addresses cognitive challenges specific to dementia. The inclusion of a mental wellness program and support for mild cognitive impairment further promotes emotional health and engagement in meaningful activities, ultimately creating an environment conducive to comfort and stability for those affected by memory-related conditions.
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