11840 North Silver Avenue, Mequon, WI 53097
For more information about senior living options: (844) 490-3973
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The staff and R.N. are very nice and friendly. The care provided is very good. The food is good, the facility is clean, and the staff are knowledgeable and courteous. The rehab is very effective and motivates patients to reach their goals in a loving, caring environment. Therapy is wonderful; one patient went from a chair for 10 years to walking with a walker. The customer service is excellent. The facility looks and smells clean, and the therapy team is responsive and well-staffed. The staff recognized medical symptoms and got the patient to the hospital promptly. Families would highly recommend this facility after positive experiences.
The facility is described as gross despite a new sign. The staff are accused of delivering meds for abuse directly to a resident's room. It is labeled as one of the worst places to have a loved one, with careless and unprofessional workers and management. Families were not promptly notified about a relative's death, with poor communication overall. The nursing staff are lazy, careless, and unprofessional; meds are mishandled and patients are not bathed or cared for properly; communication is horrible and the front desk never answers. The location is cited as having serious deficiencies, including a Medicaid rating of 1 star. Third-shift staff are criticized for not caring, with long delays in responding to call buttons and staff lounge/chatting on duty. Dirty, unsanitary conditions are reported, including a strong urine odor and nurses not sanitizing hands. Family members were not consulted about medications after discharge, leading to dangerous gaps in care. A reviewer alleges a patient was "spiked" with medication at the facility.Across a spectrum of experiences, Silver Spring Rehabilitation (and the similarly named Silver Springs Health Care Center in some reviews) reads like a collage of highs and lows. For some families and people receiving care, the place feels like a beacon of progress and genuine support. They describe therapy that changes lives, staff who are kind and patient, and a sense of progress that makes the struggle feel worthwhile. One reviewer says the rehab helped them go from sitting in a chair for a decade to taking hundreds of steps with a walker, crediting the therapy team and the caring atmosphere. Others mention that therapy staff, social workers, and nurses were responsive, knowledgeable, and encouraging, with several notes praising particular caregivers by name for their attentiveness and honesty. In a few entries, patients attest to improvements in mood, mobility, and daily functioning, and they describe the environment as clean, well-equipped, and supportive.
At the same time, a substantial thread runs through many reviews about gaps in practice that can undermine trust and safety. Several writers report problems with communication - front desk lines that aren't answered promptly, nurses and aides who seem to be unavailable when needed, and a feeling that important information (such as medication changes or discharge plans) does not get shared with families in a timely or clear way. The sense of frustration is compounded by claims of inconsistent staffing on night shifts, with some reviewers alleging insufficient attention to patient needs and delayed responses to call buttons. In at least a couple of accounts, families describe a harsh or chaotic bedside routine, including a persistent odor of urine in some rooms and concerns about hygiene practices and infection control.
Medication management emerges as a particularly charged topic in these reflections. A number of reviewers describe scenarios where medications were not communicated clearly to family members, or where there were concerns about how medications were administered or reviewed at discharge. One account notes that the medical team did not consult with the family about a patient's medicines on release, leaving them unsure and dependent on outside sources to notice problems. This theme - whether it's about timely administration, proper documentation, or transparent conversations about prescriptions - appears repeatedly and understandably weighs heavily on readers who rely on these facilities to safeguard their loved ones' health.
There are also deeply painful narratives about specific tragedies and the way they were handled. One reviewer recounts a grandmother's death and a family that felt left out of the loop, discovering the obituary long after the fact and feeling that notification habits fell far short of what families deserve. The message is stark: when a loved one dies in a care setting, timely, compassionate, and clear communication matters as much as the care itself. That particular account ends with a call for accountability and justice, and a plea that families be better supported in crisis moments, underscoring how profoundly such experiences can affect trust in a facility.
Regulatory and quality concerns also surface in these comments. A reviewer mentions that Michigan Medicaid rating had dropped and points to the Department of Health Services' Division of Quality Assurance as a resource, implying that state oversight has identified deficiencies. Another reviewer frames the facility as a place with serious, trackable issues, suggesting that there are hearings or investigations to consider. While a few others offer positive reminders - praising clean facilities, delicious food, and courteous staff - these mentions sit alongside warnings about neglect or inconsistent care. The push-pull between praise and warning appears to be a defining characteristic of the overall sentiment.
In the midst of praise for progress and concern over safety, there are brighter notes about individual moments of care that still shine through. A number of reviewers emphasize the humanity of caregivers - the way staff recognize symptoms, respond quickly when needed, and provide encouragement that helps residents regain independence. Positive voices applaud staff who go the extra mile, the presence of caring interactions, and the reassurance that therapy can deliver meaningful gains. Some reviewers describe experiences that feel genuinely uplifting: friendly interactions, a welcoming atmosphere, and a sense that the team is attentive to the needs and goals of each patient.
Taken together, these reviews paint a nuanced portrait of Silver Spring Rehabilitation and its companion centers. For every account of compassionate, effective rehab and a staff that makes people feel seen and supported, there is another that voices alarm about communication gaps, med-management concerns, and the emotional toll of feeling left in the dark during critical moments. The alternating threads of progress and peril suggest a facility that has meaningful strengths in therapeutic outcomes and personal connections while facing significant challenges in consistency, transparency, and safety oversight. If you're considering care here, it may be wise to weigh the stories of personal progress against the cautions raised about communication, medication practices, and family notification, and to verify up-to-date compliance and safety records with state oversight agencies.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (21 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Silver Springs in Mequon, WI is an exceptional assisted living community that offers a warm and inviting atmosphere for seniors in need of board and care home or memory care services. Our community provides the support and assistance necessary to help residents maintain their independence and enjoy a fulfilling lifestyle.
At Silver Springs, we understand the importance of creating a comfortable and welcoming environment for our residents. Our fully furnished accommodations offer a cozy space where individuals can feel right at home. In addition, our beautiful garden and outdoor spaces provide opportunities for relaxation, socialization, and enjoying nature.
We strive to make daily life as convenient as possible for our residents. Our dedicated staff provides housekeeping services to ensure that living areas are always clean and well-maintained. We also offer move-in coordination services to assist with the transition process.
For those who require assistance with daily activities, we provide comprehensive care services. Our compassionate staff is trained to assist with bathing, dressing, transfers, medication management, meal preparation and service, and more. We also coordinate with healthcare providers to ensure that each individual's unique needs are met.
Silver Springs is proud to offer specialized memory care programming for those living with dementia or mild cognitive impairment. Our mental wellness program focuses on promoting cognitive function and emotional wellbeing through engaging activities tailored to each resident's abilities and interests.
We understand the importance of dietary restrictions in maintaining optimal health. Therefore, we offer special dietary options including diabetes diets and other specialized meal plans to accommodate specific needs.
Transportation arrangements are available for medical appointments to ensure our residents receive the necessary healthcare services conveniently. Additionally, there are numerous amenities nearby such as cafes, parks, pharmacies, physicians' offices restaurants which our residents can easily access.
To keep residents engaged and socially active, we organize scheduled daily activities designed to stimulate both physical and mental wellbeing. Whether it's participating in group exercise classes or enjoying cultural outings in nearby theaters or dining at local restaurants; there is never a shortage of opportunities to explore and stay connected.
Silver Springs is dedicated to providing exceptional care and support to our residents. We invite you to visit our community and experience the warm, inclusive environment that we offer.
Silver Springs is located at 11840 North Silver Avenue, Mequon, WI 53097 in Ozaukee County, Wisconsin
Silver Springs offers a comprehensive suite of features designed to support residents with dementia or Alzheimer's disease, ensuring their daily needs are met while promoting their well-being. Assistance with dressing and bathing helps maintain dignity and personal hygiene, while medication management ensures adherence to prescribed treatments critical for health maintenance. Meal preparation and service cater to nutritional needs, enhancing overall wellness. Transportation arrangements facilitate access to medical appointments, allowing for consistent healthcare oversight through coordination with providers. Activities of daily living assistance addresses essential daily tasks, fostering independence where possible. With 24-hour supervision, residents receive constant care and security, complemented by specialized memory care programming that addresses cognitive challenges specific to dementia. The inclusion of a mental wellness program and support for mild cognitive impairment further promotes emotional health and engagement in meaningful activities, ultimately creating an environment conducive to comfort and stability for those affected by memory-related conditions.
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