Advanced Care LLC

Pros

• The staff at Advanced Care are very friendly and pleasant to work with.
• The company is highly recommended for its services.
• The place is professional, clean, and has friendly staff.
• Advanced Care provides excellent in-home care and is easy to work with; their professionalism and helpful staff are appreciated.
• The staff routinely go above and beyond to take care of clients.
• Families are very happy with the care received during times of need.
• The caregivers are compassionate, dependable, and loved by clients.
• The service is outstanding; staff are courteous and professional.
• Scheduling is easy and flexible.
• They deliver safe and comfortable experiences for clients.
• The staff are extremely attentive to families' needs and concerns.

Cons

• The reviewer described management as the worst they have experienced, saying staff are told to listen and agree while concerns go unaddressed, including an incident where they were exposed to Covid and management allegedly didn't care.
• They criticized the office staff as not good and very sketchy, citing language barriers (Russian spoken while English is required) and unclear expectations of job duties.
• They claimed there are no trainings for employees, questioning how medications could be administered or residents assisted correctly, and stated they were currently employed and dissatisfied.
• They stated that Yelena from management had a rude, unprofessional attitude, walked away, and did not listen to safety concerns.

Review

A large portion of the feedback surrounding Advanced Care conveys a clear and compelling message: families value in-home care that is compassionate, professional, and easy to work with, and they view staying at home as a deeply important option for their loved ones. Across many reviews, clients recount experiences in which the service was friendly, patient-centered, and attentive to the individual needs of elderly family members. The overarching tone is one of gratitude for caregivers who could provide reliable support during challenging times, making it possible for seniors to avoid the upheaval of moving into a nursing facility.

A common thread among the strongest endorsements is the character and demeanor of the staff. Reviewers describe the team as extremely friendly and professional, often noting that caregivers routinely go above and beyond to look after clients. Families frequently emphasize the courteous, respectful, and patient nature of the aides, highlighting how they create a safe and comfortable environment for those receiving care. This personal warmth and professionalism is repeatedly credited with fostering trust and easing the emotional burden that accompanies long-term home-based caregiving.

Several anecdotes illustrate the impact of the service on concrete situations. Families tell stories of Advanced Care watching over ailing grandparents, helping them remain in the familiar surroundings of their own homes for as long as possible. The sentiment is not merely about ongoing companionship; it is about preserving independence, comfort, and a sense of dignity during vulnerable times. Phrases like "watching over my ailing grandfather" and "Excellent service for my Pappy" reflect how decisive and compassionate assistance from caregivers can transform a difficult period into one where loved ones feel respected, secure, and tended to with real consideration for their routines and preferences.

Operational strengths frequently highlighted include the ease of engagement with the company, flexibility in scheduling, and a generally professional atmosphere. Reviewers note that the service is easy to work with, with staff who are not only capable but also adaptable to changing needs and timelines. They praise the organization's approach to coordinating care, the cleanliness and professionalism of the operation, and the sense that the company understands the delicate balance of keeping a patient comfortable at home while addressing practical caregiving tasks. In several statements, families express that they would recommend Advanced Care to others precisely because of this dependable, client-centered approach.

In addition to consistently positive experiences, a smaller subset of reviews raises concerns about management and internal processes. Some reviewers describe difficulties with communication and training, and they mention language dynamics within the staff. One or two accounts point to issues such as staff not feeling adequately prepared to administer medications, unclear expectations about residents' needs, or frustrations with management that they felt did not listen to safety concerns. A particularly pointed critique recounts an incident involving a Covid-19 exposure tied to a client's family member and alleges a troubling response from management, including a perceived lack of urgency and professionalism. Another reviewer mentions language barriers, noting that some interactions involve Russian spoken by staff, which they felt hindered clear communication for English-speaking clients. Collectively, these comments signal opportunities for improvement in training, safety protocols, and communication practices, especially as they relate to expanding consistency and safeguarding worker and client well-being.

Taken together, the reviews present a nuanced portrait of Advanced Care. The majority of feedback showcases a strong, heartfelt appreciation for in-home care that keeps loved ones at home, treated with dignity, kindness, and respect. The stories of gratitude highlight a meaningful difference made by a team that many families trust with intimate, daily responsibilities. At the same time, there is a clear call for ongoing attention to management practices, training, and cross-cultural or language communication to ensure that all clients feel heard, safe, and supported. This blend of praise and constructive critique suggests that the company has built a foundation of genuine care and satisfaction while also facing the natural challenges that accompany any caregiving organization as it grows and serves a diverse clientele. Potential clients can take heart from the overwhelmingly positive experiences while also engaging in open dialogue with the company about expectations, safety, and staff development to ensure the best possible outcome for their loved ones.

This part of Mequon, Wisconsin offers a variety of amenities and services that may be appealing to seniors looking for a comfortable and convenient living environment. There are several cafes and restaurants within close proximity, providing options for dining out or grabbing a coffee with friends. Nearby pharmacies and physicians' offices offer easy access to healthcare services, while the presence of hospitals ensures quality medical care when needed. Additionally, the area boasts parks and theaters for recreational activities and entertainment. Overall, this neighborhood provides a well-rounded community with convenient access to essential services for seniors considering senior living in Mequon.

Cafes

• Panera Bread (1.2 miles)
• Starbucks (1.3 miles)
• Starbucks (4.9 miles)
• Cedarburg Coffee Roastery (5.6 miles)
• Starbucks (5.7 miles)
• Java House (5.7 miles)
• Starbucks (5.8 miles)

Physicians

• Mequon Clinical Associates (1.3 miles)
• Estetika Skin & Laser Specialists (1.4 miles)
• Premier Vision (1.5 miles)
• Aurora Advanced Healthcare (1.9 miles)
• Highland Family Health Center (2.5 miles)
• Milwaukee Orthopaedic Group (2.8 miles)
• Wisconsin Cardiovascular Group (2.8 miles)

Restaurants

• Culver's (1.4 miles)
• The Cluckery (1.4 miles)
• Crave Bar and Food (1.6 miles)
• Café Hollander Mequon (1.6 miles)
• Libby Montana (1.7 miles)
• Daily Taco and Cantina (1.8 miles)
• St Paul Fish Co (1.8 miles)

Pharmacies

• Walgreens (1.4 miles)
• Metro Market Pharmacy (1.5 miles)
• Walgreens (1.9 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (3.8 miles)
• CVS Pharmacy (4.5 miles)

Theaters

• North Shore Cinema Mequon, Wi (1.6 miles)

Parks

• Thiensville Village Park (1.6 miles)
• Mequon Rotary Park (2.4 miles)
• A C Hanson Park (3.2 miles)
• Brown Deer Park (4.3 miles)
• Algonquin Park (4.4 miles)
• Cedar Creek Park (5.4 miles)
• Adlai Horn Park (5.5 miles)

Hospitals

• Rogers Memorial Hospital (2.5 miles)
• Breastfeeding Support - Ascension Columbia St Mary's Hospital Ozaukee Birthing Center (2.7 miles)
• Ascension Columbia St. Mary's Ozaukee - Cedarburg (4.6 miles)
• Ambulatory EEG Recordings (7 miles)
• Aurora Sports Medicine & Rehab (7.1 miles)
• Aurora Medical Center (7.2 miles)

Transportation

• U-Haul Moving & Storage (5.3 miles)

Places of Worship

• Redemption Lutheran Church (7.3 miles)