2127 Menasha Avenue, Manitowoc, WI 54220
For more information about senior living options: (844) 490-3973
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Vista Care is highly recommended for its hardworking, kind staff. Vista Care is described as a wonderful agency by families, with leaders like Erin Krause and Kelley Potenziani praised. Vista Care prioritizes ethics, honesty, integrity, and accountability. The staff at Vista Care shares in successes and supports one another through setbacks. Vista Care values active listening, open communication, and support during difficult times, and celebrates successes. The agency fosters innovation and new approaches to care. Vista Care maintains transparent, frequent, and clear communication with clients, host home providers, and families/guardians. Vista Care incorporates fun and celebrations, such as summer picnics and holidays. The agency is connected and available to providers, clients, and families at all times. Respite care is available to host home providers and clients. Vista Care provides nurturing professional development to keep providers connected and up to date. Vista Care stays on top of Medicare/Medicaid rules and handles re-certifications as needed.
The management does not care about their staff or residents. Management does not communicate with staff when issues arise. The house is never cleaned and is not stocked properly. They underpay employees and take advantage of them. Supervisors are undertrained and unprofessional, with reports of favoritism. A staff member allegedly threatened to choke a resident's relative, with no apparent consequence. Some reviewers would not recommend Vista Care, describing it as unsafe or untrustworthy for family members. Leadership is viewed as unprofessional, including partying with employees.The collection of reviews about Vista Care presents a picture of a company that elicits very strong feelings, both positive and negative. A large portion of the narratives highlight a foundation built on values such as honesty, integrity, accountability, and a genuine commitment to supporting both the people served and the professionals who work with them. Many reviewers emphasize that the organization prioritizes ethics and open, transparent communication. They describe leadership and staff who are accessible, willing to listen, and focused on building a collaborative, family-like environment where successes are celebrated and challenges are faced together.
On the positive side, several commenters single out specific leaders for exceptional service and character. Erin Krause, identified as the local area director, is described as "beyond wonderful," and Kelley Potenziani is noted as someone who "goes above and beyond." These firsthand appreciations suggest that, in some circumstances, Vista Care offers hands-on guidance, strong mentorship, and a sense of trust that helps providers feel supported in their day-to-day responsibilities. Reviewers frequently mention that the agency makes provider development a priority, with professional development opportunities helping keep providers connected and up to date. The emphasis on teamwork - from top leadership down to the front-line staff - helps cultivate a sense of belonging and shared purpose, where colleagues work together, help with setbacks, and celebrate times of success.
Communication emerges as a central strength in many favorable reviews. Several participants praise timely, clear, and bi-directional exchanges with the agency, families, and host homes. The organization is described as being "connected" and available "any time," removing some of the friction that can accompany care coordination. There are specific notes about staying up-to-date with Medicare/Medicaid rules and regulations, with assurances that certifications and compliance are managed so families and guardians do not have to shoulder those burdens themselves. Additionally, the agency's flexible approach is repeatedly mentioned - able to accommodate changing family needs and providing respite care for host home providers - an arrangement that many families find particularly valuable.
Beyond administration and policy, reviewers celebrate the human, relational aspects of Vista Care. They describe a nurturing environment where care teams communicate with empathy, listen actively to families' concerns, and strive to support clients through difficult situations. There is an emphasis on creating a positive atmosphere - incorporating social events like summer picnics and holiday celebrations to foster a sense of community. The shared living model is highlighted as a meaningful avenue for providing care that feels like a family experience, with families, clients, and providers working together in a supportive ecosystem.
However, the picture is not uniformly positive. A number of reviewers recount significant concerns about management and day-to-day operations. Specific complaints include a recurring sense that "no food in the house" and that the house is not cleaned or stocked properly, suggesting gaps in basic household management and oversight. Some reviews allege a disconnect between management and frontline staff, noting a lack of care for both staff and residents and insufficient communication during issues. There are references to favoritism, underpayment, and unprofessional behavior by supervisors, painting a picture of a workplace where some staff feel undervalued or unsupported. The most serious allegations point to serious safety and ethics concerns, including reported incidents of a staff member making threats to a relative of a resident, and questions about what actions were taken in response to such incidents.
Some accounts also describe broader organizational problems, including the perception that leadership parties with staff or otherwise engages in unprofessional behavior outside of formal settings. There are strong, emotionally charged statements about poor treatment, unequal handling of staff, and even experiences that led some families to decide against recommending Vista Care for their loved ones. A few reviews express that the experience has been so problematic that they would not trust Vista Care with family members, or that they would be reluctant to place a dog in one of their homes - intensifying the sense of risk some reviewers associate with the organization when things go poorly.
Overall, these reviews reflect a wide spectrum of experiences. For many, Vista Care represents an organization with a strong values-based culture, a commitment to ethical practice, proactive communication, and supportive leadership that can yield positive outcomes for clients and providers alike. For others, there are serious concerns about management practices, staff treatment, safety incidents, and accountability that can undermine trust and safety in care. The contrast suggests that experiences with Vista Care can be highly contingent on specific teams, leadership at the local level, and the particular host homes or client situations involved.
For families or providers considering Vista Care, the takeaway is nuanced. If you are drawn to a values-driven, family-oriented approach with accessible leadership and a focus on professional development and clear communication, Vista Care has demonstrated potential to deliver a high-quality, collaborative care experience. At the same time, it would be prudent to ask pointed questions about day-to-day operations, oversight and cleanliness standards for host homes, staff training and compensation, and how safety concerns are addressed when they arise. Given the diversity of experiences reported, meeting with local directors, visiting host homes, and requesting a clear plan for supervision and accountability may help ensure alignment with your needs and expectations.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Vista Care North 21St Street - AFH is an assisted living community located in Manitowoc, WI. Our community offers a range of amenities to ensure our residents' comfort and convenience.
Residents can enjoy delicious meals in our dining room, which offers a variety of menu options to accommodate special dietary restrictions. Each living space is fully furnished, providing a comfortable and home-like environment for our residents. Our outdoor space provides a peaceful and beautiful setting for residents to relax and enjoy nature.
Our dedicated housekeeping staff ensures that the living spaces are clean and tidy at all times. We also offer move-in coordination services to assist new residents in transitioning smoothly into our community. Telephone and Wi-Fi/high-speed internet services are available for residents to stay connected with their loved ones.
At Vista Care North 21St Street - AFH, we prioritize the well-being of our residents by offering a range of care services. Our compassionate staff provides assistance with activities of daily living, such as bathing, dressing, and transfers. We coordinate with health care providers to ensure that our residents receive the necessary medical attention. Our staff is trained in diabetes diet management and medication management to support the specific needs of our residents.
Transportation arrangement services are available for medical appointments, ensuring that residents can easily access necessary healthcare services. Additionally, there are several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals located conveniently near our community.
To enhance the social lives of our residents, we offer scheduled daily activities that cater to various interests and preferences. Whether it's engaging in hobbies or participating in group outings, there are plenty of opportunities for social interaction within our community.
At Vista Care North 21St Street - AFH, we strive to create a warm and welcoming environment where each resident feels cared for and supported.
Vista Care North 21St Street - AFH is located at 2127 Menasha Avenue, Manitowoc, WI 54220 in Manitowoc County, Wisconsin
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