BrightStar

Pros

• The care provided by Brightstar is exceptional.
• The RN's go above and beyond and are very patient.
• They take time to visit with elderly clients who are homebound and enjoy the interaction.
• Brightstar follows up on doctor visits and recommended care.
• The agency is helpful, pleasant, and flexible in accommodating schedule changes.
• Caregivers are hardworking, responsible, and held accountable by the agency.
• Brightstar caregivers are observant, helpful, and certified nursing assistants.
• The caregiver provided by BrightStar has been very good with the client's mother.
• Caregivers from BrightStar get things done efficiently while also taking time to visit with clients.
• Having a caregiver from BrightStar has been a great benefit for the family in terms of cleaning, medication reminders, bathing assistance, and overall care for elderly parents.

Cons

• The caregiver let my mom fall and did not communicate well with my husband.
• We had a couple of caregivers who were not as ambitious or helpful as the others.
• Some caregivers did not do well and lacked ambition.
• It was hard for our family to maintain our own homes and take care of my parents.
• The agency had only one bad experience with a caregiver.
• The rest of the caregivers have been great, but there was one negative experience initially.
• The agency had to terminate one caregiver due to their poor performance.
• Some caregivers were not observant or helpful enough.
• Some caregivers did not complete all the tasks on the list given to them.

Review

BrightStar Madison is praised for providing exceptional care to elderly individuals. The registered nurses (RNs) employed by the agency are highly dedicated and patient, particularly when dealing with aging individuals like the reviewer's 95-year-old mother. These RNs take the time to visit and interact with their patients, which is especially important considering that many of them are homebound and lack regular socialization opportunities. Additionally, BrightStar Madison ensures continuity of care by following up on doctor visits and recommended treatments.

The initial interaction with BrightStar Madison was positive, as a social worker was sent to assess the needs of the reviewer's family. Subsequently, a nurse conducted a more detailed evaluation to determine the specific requirements for caregiving. This approach was appreciated by the reviewer, who found both the agency's staff and services helpful and pleasant. The flexibility displayed by BrightStar Madison when it came to scheduling or making adjustments also impressed the reviewer. Furthermore, all caregivers provided by the agency were described as hard-working individuals who remained engaged in their duties throughout their shifts.

One aspect that stood out for the reviewer was the fact that BrightStar caregivers did not use their phones during their assigned hours. This demonstrated professionalism and commitment to focusing on their responsibilities. Moreover, if any tasks were left incomplete during a caregiver's shift, BrightStar Madison would follow up with them to identify reasons for non-completion. Such accountability gave assurance that responsibilities were being met effectively.

Feedback regarding one unfortunate incident involving a caregiver was provided but handled appropriately by BrightStar Madison. After terminating this particular caregiver due to poor communication skills and negligence resulting in a fall, subsequent caregivers proved excellent in meeting expectations. Thus, despite this isolated negative experience, overall satisfaction with BrightStar Madison remained high.

The specific caregiver named Sandy was commended in one review for her exceptional care towards an elderly individual under her supervision. Similar approval was expressed across multiple reviews concerning other caregivers too. It appeared that these caregivers were attentive and supportive, with many being Certified Nursing Assistants and some even pursuing further nursing education. BrightStar Madison's careful consideration of each client's needs when suggesting the timing of shifts was another positive aspect highlighted in one review.

Lastly, a reviewer expressed gratitude for their assigned caregiver's efficiency and commitment to her duties. This caregiver not only assisted with daily tasks such as cleaning and laundry but also ensured that medication was taken correctly. Additionally, she provided help with personal hygiene, addressing specific issues like taking care of a sore on the leg. By alleviating the burden of household chores and caregiving responsibilities, this caregiver allowed the family to focus on spending quality time with their elderly loved ones without added stress.

Overall, BrightStar Madison is highly recommended by these reviews due to its exceptional care services provided by dedicated and accountable caregivers who go above and beyond to meet the needs of their elderly clients.

This part of Madison, Wisconsin is a bustling area with a variety of amenities to offer for senior living. There are several cafes like Panera Bread and Moka nearby for socializing and enjoying a cup of coffee. The presence of pharmacies such as UW Health University Station Clinic Pharmacy and Walgreens ensures easy access to medical supplies and services. There are also reputable physicians in the vicinity, including Ruth T Sheldon MD and Anne O Lidor MD, for any healthcare needs. For dining options, restaurants like Café Hollander and Bartaco are within close proximity. The area is also well-served by hospitals such as William S. Middleton Memorial Veterans Hospital and St Mary's Hospital, providing peace of mind in case of any medical emergencies. Additionally, there are beautiful parks like Oak Park Heights Park and Lakeview Park nearby for leisurely strolls or outdoor activities. Overall, this neighborhood offers a vibrant community with convenient amenities for seniors looking to settle down in Madison.

Cafes

• Panera Bread (0.2 miles)
• The Heights (1.1 miles)
• Moka (1.4 miles)
• Gordon Dining and Event Center (2.3 miles)
• Wonderstate Coffee (3 miles)
• Starbucks (3 miles)
• Starbucks (3.2 miles)

Pharmacies

• UW Health University Station Clinic Pharmacy (0.2 miles)
• Walgreens (0.4 miles)
• UW Hospital and Clinics Pharmacy (0.6 miles)
• Przybylski, Daniel J (0.6 miles)
• Walgreens (2.2 miles)
• UW Health 1 S. Park Clinic Pharmacy (2.2 miles)
• Walgreens (2.3 miles)

Physicians

• Ruth T Sheldon MD - Psychiatric Services SC (0.3 miles)
• Waisman Center (0.5 miles)
• Uw Pediatric Genetics Clinic (0.5 miles)
• U W Health Urology Clinic (0.5 miles)
• Anne O Lidor Md (0.6 miles)
• Associated Physicians (0.7 miles)
• Gutowski Karol, MD (0.7 miles)

Restaurants

• Café Hollander (0.5 miles)
• Great Dane Brew Pub-Hilldale (0.6 miles)
• Bartaco (0.6 miles)
• Four Lakes Market (1.3 miles)
• Everly (1.5 miles)
• Mickies Dairy Bar (1.6 miles)
• Gates & Brovi (1.6 miles)

Hospitals

• William S. Middleton Memorial Veterans Hospital (0.6 miles)
• UWHC Outpatient Radiology (0.7 miles)
• University of Wisconsin Hospital and Clinics Authority (1.5 miles)
• Cell Line Genetics (2.1 miles)
• St Mary's Hospital (2.3 miles)
• St Marys Hybrid OR (2.3 miles)
• Dean & St Mary's Outpatient Surgery Centers (2.4 miles)

Parks

• Oak Park Heights Park (1.9 miles)
• Lakeview Park (2.7 miles)
• Mendota Park (3 miles)
• James Madison Park (3.1 miles)

Transportation

• U-Haul Moving & Storage (2.5 miles)

Places of Worship

• Holy Wisdom Monastery (3.1 miles)