Capitol Lakes Terraces

Pros

• The staff at Capitol Lakes Terraces are welcoming, caring, and well-organized.
• The staff is well trained and genuinely cares about the residents.
• The activities provided by the facility are really good.
• The staff does a great job in taking care of the residents' needs.

Cons

• The administrator at Capitol Lakes has been dishonest and lied to the reviewer multiple times about staffing issues.
• The absence of a registered nurse on the floor raises concerns about proper assessments for residents.
• The director of nursing from the skilled nursing center, who has never met any of the assisted living residents, is considered sufficient by the administrator to oversee LPNs.
• The administrator with no medical degree is now taking calls regarding medications and resident care, which raises doubts about their qualifications and decision-making abilities.
• The reviewer feels tired of being lied to and gaslit by the staff at Capitol Lakes.
• Despite the negative experiences, moving the mother to a different facility is not feasible due to concerns about her fragile health and a potentially disruptive change in environment.

Review

Capitol Lakes Assisted Living: A Tale of Contrasting Experiences

Capitol Lakes, an assisted living facility, has recently garnered mixed reviews from residents and their families. While some express concern over a decline in the quality of care and staffing issues, others commend the staff's exceptional level of attentiveness and organization. This article aims to provide an overview of both perspectives.

Section 1: Concerns about Administrator and Nursing Staff Several individuals have voiced their dissatisfaction with the administrator at Capitol Lakes. Allegations of deception concerning staffing levels have been made, including claims that there is no longer a registered nurse present within the building. Critics argue that assessments are compromised due to LPNs who do not work on their loved one's floor. They believe LPNs require oversight from a registered nurse for more accurate evaluations. Moreover, it has been brought to light that decisions regarding medications and resident care are being made by an administrator with no medical degree.

Section 2: The Importance of Quality Care Family members who raise these concerns emphasize that they are tired of feeling deceived and gaslit by the administrator. Their primary focus is on ensuring the well-being of their loved ones residing in Capitol Lakes. They underline the need for competent medical professionals who can oversee residents' health and ensure their needs are met effectively.

Section 3: Praise for Dedicated Staff In contrast to negative experiences shared by some, others wholeheartedly praise the exemplary dedication exhibited by the staff at Capitol Lakes Terraces. These reviewers highlight the welcoming nature and genuine care provided by team members, affirming their belief in this facility's ability to deliver excellent service through highly trained personnel.

Section 4: Well-Organized and Caring Environment The positive feedback further emphasizes how well organized Capitol Lakes is as an establishment. The staff's professionalism is evident through their extensive training and sincere commitment to providing top-quality care. Reviewers express gratitude for the attentive and caring environment cultivated by the facility, further endorsing their belief in its ability to meet residents' needs.

Section 5: Encouraging Residents to Participate One aspect of potential improvement identified by reviewers concerns resident participation in activities. Some family members feel that residents who are reluctant should be encouraged more proactively to engage in the various activities available. Although acknowledging the high quality of the existing programs, they believe that additional efforts can be made to ensure all residents benefit from them.

Section 6: Balancing Current Concerns with Consideration for Fragile Health While recognizing the need for change and addressing current issues, some families express hesitance in moving their loved ones due to concerns regarding a potential deterioration in fragile health. This highlights the delicate balance between seeking improved services and ensuring stability for individuals whose well-being may be adversely affected by drastic transitions.

Capitol Lakes Assisted Living receives both praise and criticism from those connected to its community. While concerns exist about staffing levels, particularly the absence of a registered nurse on-site, others emphasize the dedication and professionalism demonstrated by its staff. Efforts to address these concerns while maintaining continuity for vulnerable residents are necessary to restore confidence in this assisted living establishment's commitment to maintaining a high standard of care.

This part of Madison, Wisconsin offers a convenient and diverse array of amenities for those considering senior living. With several cafes and restaurants within close proximity, there are plenty of dining options to explore. Additionally, the area boasts easy access to pharmacies and healthcare facilities, including hospitals and physicians’ offices. Parks and recreational areas such as James Madison Park provide opportunities for outdoor activities and relaxation. Overall, this neighborhood combines urban convenience with access to essential services, making it a desirable location for seniors seeking a vibrant community with a range of amenities nearby.

Cafes

• Wonderstate Coffee (0.2 miles)
• Starbucks (0.3 miles)
• Gordon Dining and Event Center (0.6 miles)
• The Heights (1.9 miles)
• Starbucks (2 miles)
• Panera Bread (3 miles)

Restaurants

• Dlux (0.3 miles)
• The Coopers Tavern (0.3 miles)
• Plaza Tavern & Grill (0.4 miles)
• Lucille (0.4 miles)
• The Rigby Pub and Grill (0.4 miles)
• The Old Fashioned (0.4 miles)
• Garibaldi Mexican (0.5 miles)

Transportation

• U-Haul Moving & Storage (0.3 miles)

Pharmacies

• Walgreens (0.4 miles)
• UW Health 1 S. Park Clinic Pharmacy (0.7 miles)
• Walgreens (0.9 miles)
• Przybylski, Daniel J (2.2 miles)
• UW Hospital and Clinics Pharmacy (2.3 miles)
• UW Health University Station Clinic Pharmacy (2.6 miles)
• Health Pharmacy (2.9 miles)

Physicians

• Group Health Cooperative (0.4 miles)
• See (0.4 miles)
• Barbara C White, LCSW (0.6 miles)
• Barry Fox (0.7 miles)
• Luis Fernandez MD (0.7 miles)
• Gi Procedure Center (0.7 miles)
• Pact Program (0.8 miles)

Parks

• James Madison Park (0.8 miles)
• Breese Stevens Field (1.1 miles)
• Olin-Turville Park (1.2 miles)
• Baxter Park (2.9 miles)
• Olbrich Park (3.2 miles)

Hospitals

• Dean & St Mary's Outpatient Surgery Centers (1.1 miles)
• St Marys Hybrid OR (1.1 miles)
• St Mary's Hospital (1.1 miles)
• University of Wisconsin Hospital and Clinics Authority (1.4 miles)
• William S. Middleton Memorial Veterans Hospital (2.2 miles)
• UWHC Outpatient Radiology (2.8 miles)