Segoe Terrace

Pros

• Meredith is described as a professional and competent manager.
• The location is cited as the best aspect of the place.
• The community is nice and quiet, with peaceful surroundings and good neighbors.
• The staff is awesome and the complex is clean.
• The complex is a great place for seniors and people with disabilities to live.
• It is a nice, modern apartment complex next to the mall.
• There are resident amenities like morning yoga and breakfast.
• The reviewer feels it is home.

Cons

• Management is described as the worst part of the property.
• Residents report being lied to multiple times and bullied into not making legitimate complaints.
• Meridian employees are accused of harassing and disrespecting tenants and abusing their power against those who disagree.
• There are alleged illegal activities committed by Meridian employees, with charges for services not provided.
• The early managers are described as extremely unprofessional: Ann (awful), Molly (ten times worse than Ann), and Julia (worse than Ann but not as bad as Molly).
• Staff availability is poor; it's hard to find staff when needed.
• Visitor parking is horrible.
• The elevators are scary to residents.
• Some elderly residents are described as extreme busybodies.
• There are pervasive odors of cigarette and weed throughout the property.
• The assisted living apartments are too small for some residents.

Review

This property has a long, winding history of management and community life that leaves a mixed impression depending on who you ask and when you measure. Over roughly a decade, the complex has churned through several managers, with the latest, Meredith, earning praise for professionalism and competence. The early years feel almost like two different worlds: the first three managers - Ann, Molly, and Julia - are remembered as the least professional the reviewer had ever encountered, with stories that the writer won't detail but insists were consistently disappointing. The sentiment is strong enough to say that the contrast with Meredith is striking: a genuinely professional tone has emerged, paired with a service coordinator named Nikki who is viewed in a much more favorable light. The reviewer admits not being excessively picky and even believes they're reasonable, but there's a clear sense that the change in leadership has transformed the property's atmosphere for many residents, with the more difficult tenants gradually moving on and a handful of staff members still described as unprofessional in the past.

In the midst of this transition, the writer who has lived at Segoe for nearly nine years paints a more ambivalent picture. The negative assessment centers on management as the property's worst aspect, citing repeated lies, bullying tactics that discouraged legitimate complaints, and residents feeling harassed or disrespected by employees. The review describes a culture of unchecked power among Meridian staff, suggesting there is little oversight to curb abuses. Allegations of illegal activities and being charged for services not rendered are presented as part of a broader pattern of dishonesty and mistreatment. The tone here is stark and accusatory, portraying a systemic problem rather than isolated incidents, and it contrasts sharply with the more positive portrayal of Meredith and Nikki by the other reviewer.

Beyond the moral and ethical concerns raised about management, the reviews also touch on the physical and environmental realities of living there. One reviewer notes that the building may carry a smell of cigarette and cannabis use, a factor that could be particularly challenging for residents with asthma or other breathing issues. The mention of "assisted living apartments" highlights the property's mixed-use or age-focused dimensions, suggesting there are living arrangements tailored for seniors or people with disabilities. While some line up this with positives - saying the units are small but nice and suitable for the intended demographic - others imply these conditions can significantly shape daily life, particularly for those with respiratory concerns.

There are clearly mixed signals about the community and its amenities. On the positive side, there are references to a modern complex near a mall, with clean facilities and a generally friendly populace. The property is described as a good place for seniors and people with disabilities, with some residents appreciating the quiet, safety, and neighborly feel. The negative notes don't negate this entirely, but they do temper it: parking for visitors is reportedly horrible, elevators can be intimidating, and finding staff can be difficult, especially for people who don't know their way around the property. Yet even these criticisms sit within a broader picture of a community that has meaningful routines and services.

On a more upbeat note, the complex is portrayed as a place with activity and community life. There are mentions of morning yoga and resident breakfasts - a sign that the property offers structured wellness and social events that can foster neighborly ties and a sense of belonging. For some residents, the environment feels welcoming enough to call it home, with one reviewer arriving just weeks ago and describing the staff as awesome and the absence of significant conflicts among neighbors as evidence that the place functions well on a day-to-day level. This sentiment - "Is home for me" - is echoed by others who emphasize the calm, quiet atmosphere and the overall improvement they've observed under the current management.

Putting these threads together, the narrative of this property unfolds as a study in contrasts. For some residents, the move to Meredith's leadership marked a turning point toward professionalism, smoother operations, and a more client-centered approach to service coordination. The best features - quiet surroundings, a convenient location near a mall, clean and modern units, and a responsive staff - combine with everyday perks like on-site wellness activities to create a livable, if imperfect, home. For others, however, the shadow of management misconduct and alleged misuse of power still colors daily experiences, underscoring long-standing frustrations that linger despite the visible improvements. The property seems to host both a rising sense of stability and a stubborn undercurrent of distrust, depending on who you are, where you stand in the residency timeline, and which manager has the day's ear.

In the end, this place feels like it can be many things at once: a peaceful, convenient home for seniors and disabled residents who value a clean, modern environment and a schedule that includes yoga and breakfasts; a site of ongoing conflict for those who have endured or witnessed dishonest or retaliatory behavior from staff; and a place that continues to evolve as new leadership takes root and works to reconcile long-held complaints with fresh improvements. The strongest thread is the clear gratitude some residents express for Meredith and Nikki, whose presence seems to have tempered the worst of the past and opened up a more hopeful path forward. Whether the building becomes consistently exemplary or remains a place of divided experiences likely depends on ongoing accountability, staff consistency, and the extent to which residents feel heard and protected from exploitation or mistreatment. For now, many residents conclude with a sense of belonging and routine, even as others still describe a lingering struggle with management and its impact on daily life.

This part of Madison, Wisconsin offers a convenient and vibrant community for senior living. With a variety of dining options such as Bartaco and Café Hollander within walking distance, residents can enjoy delicious meals without having to travel far. Access to pharmacies like Walgreens and UW Hospital and Clinics Pharmacy ensures easy access to medication and healthcare services. Nearby physicians at Associated Physicians and UW Health Digestive Health Center provide quality medical care for seniors. The area also boasts several parks like Oak Park Heights Park and Lakeview Park, offering opportunities for outdoor recreation and relaxation. Transportation options like U-Haul Moving & Storage make it convenient for seniors to get around the area. Overall, this neighborhood provides a mix of amenities that cater to the needs of older adults looking for a comfortable and engaging living environment.

Restaurants

• Bartaco (0.1 miles)
• Café Hollander (0.2 miles)
• Great Dane Brew Pub-Hilldale (0.2 miles)
• Gates & Brovi (1.7 miles)
• Everly (1.8 miles)
• Vintage Brewing Co. (1.8 miles)
• Four Lakes Market (1.9 miles)

Pharmacies

• Walgreens (0.3 miles)
• UW Health University Station Clinic Pharmacy (0.9 miles)
• UW Hospital and Clinics Pharmacy (1.3 miles)
• Przybylski, Daniel J (1.3 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.3 miles)
• Bergmann's Pharmacy (2.5 miles)

Physicians

• Associated Physicians (0.4 miles)
• UW Health Digestive Health Center (0.7 miles)
• Ruth T Sheldon MD - Psychiatric Services SC (1 miles)
• The Rawal Institute for Hair Restoration and Aesthetic Medicine: Shamila Rawal, MD (1.1 miles)
• Waisman Center (1.2 miles)
• Uw Pediatric Genetics Clinic (1.2 miles)
• Dewitt, Aaron Madison West Va Clinic (1.2 miles)

Cafes

• Panera Bread (0.5 miles)
• Moka (0.8 miles)
• The Heights (1.7 miles)
• Starbucks (2.6 miles)
• Gordon Dining and Event Center (2.9 miles)

Hospitals

• UWHC Outpatient Radiology (1.2 miles)
• William S. Middleton Memorial Veterans Hospital (1.2 miles)
• Cell Line Genetics (1.5 miles)
• University of Wisconsin Hospital and Clinics Authority (2.1 miles)
• St Mary's Hospital (2.8 miles)
• St Marys Hybrid OR (2.9 miles)
• Dean & St Mary's Outpatient Surgery Centers (2.9 miles)

Parks

• Oak Park Heights Park (1.5 miles)
• Lakeview Park (2.3 miles)
• Mendota Park (2.8 miles)
• Haen Family Park (3.1 miles)
• Firemans Park (3.3 miles)

Transportation

• U-Haul Moving & Storage (3.2 miles)

Places of Worship

• Holy Wisdom Monastery (3.3 miles)

Theaters

• Point Cinema Madison, Wi (3.4 miles)