316 East 14 Th Street, Kaukauna, WI 54130
For more information about senior living options: (866) 208-4318
Overall Review of St Paul Elder Services Adult Day Service
Pros
It is a great place for the elderly.- The staff are nice.
- They took great care of residents.
- The staff really cares about the residents.
- The facility is beautiful and clean, and residents enjoy the activities offered.
- The family was impressed with the staff's support and would recommend the facility to anyone.
- It earned five stars.
Cons
There are horror stories about this place, including drunken caretakers, giving wrong medication, and constant lying to cover their tracks.- They would not recommend this place to anyone.
- Sandra should resign or be fired and replaced with someone decent.
- In the rehab unit, the grandfather was not showered for a week despite daily requests.
- Food was brought cold.
- There was an over-one-hour wait for assistance after the call button was pushed.
- Staff were polite, but there was no clear communication and it seemed they were focused on keeping their jobs rather than helping patients.
- The pay rate of $12.50 an hour drew criticism.
- The staff were accused of lying and should go to confession.
Review
St Paul Elder Services Adult Day Service in Kaukauna is best suited for families that need daytime supervision and social programming for an elder who can still manage most self-care but benefits from structured activities and a steady routine while caregivers are away at work. It functions as a day-only option, not a substitute for round-the-clock care, and it can be a solid choice for maintaining social connection, cognitive stimulation, and a safety net during the day. This setting brands itself as a compassionate, Catholic-flavored community, which can be comforting for families seeking a familiar cultural tone.
On the plus side, several reviewers describe warm, attentive staff and a clean, well-maintained environment. The facility's activity calendar appears to deliver engagement opportunities that residents enjoy; families report that at times the staff genuinely connect with residents and foster a sense of belonging. When the fit is right, these elements translate into noticeable improvements in mood and daily routine, making daytime care feel purposeful rather than transactional. For families prioritizing companionship and structured activities, these strengths matter and can deliver meaningful daytime value.
However, a substantial strand of reports flags serious safety and reliability problems. Complaints range from neglect (a resident not showered for days) to cold meals and extended waits for assistance after calling for help. Allegations about medication errors and misleading staff behavior color the overall impression and create real concerns about accountability and trust. Communications gaps, where families feel left in the dark about what happened or what is planned, undercut any otherwise positive experiences. These are not minor annoyances; they strike at core expectations of safety, respect, and professional responsibility.
Those positives cannot fully offset the core risks. Gentle, caring staff and an appealing atmosphere matter, but they are undermined when basic safety, medication oversight, and timely responsiveness falter. In practice, this means families should demand clear, verifiable policies on medication administration, incident reporting, shift handoffs, and accountability. Prospective clients should observe a shift of care, request written care plans, and verify that the rehab unit's issues have been addressed before committing. Without concrete assurances, the benefits of companionship and activity are not enough to compensate for the potential harm.
Given that, alternatives should be part of the decision calculus for anyone prioritizing consistency and safety. Other adult day programs with stronger staffing transparency, or facilities offering more robust medical oversight during the day, may better serve those with higher medical needs or caregivers requiring predictable, reliable service. If a long-term residential option or in-home support is required, exploring those paths early will prevent gaps in care. WI regulators and independent reviews should be consulted, and referrals from other families can illuminate current performance more accurately than a brochure.
The bottom line is a mixed-read option: viable for families who value social engagement and can demand rigorous oversight, but risky for those needing dependable medication management and consistently timely assistance. Prospective clients should schedule multiple visits, talk directly to administrators, and ask for recent resident updates and incident logs. If the answers satisfy concerns about safety protocols, staffing stability, and communication, the center can serve as a workable daytime solution; otherwise, it’s prudent to pursue alternatives that prioritize reliability and continuous oversight.
20 resident community capacity
Assisted Living
Board and Care Home
Memory Care
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Outagamie County Regional (12 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Hospice waiver
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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