Information last verified:
3418 Co Rd F, Janesville, WI 53545
For more information about senior living options: (844) 490-3973
The staff are attentive and compassionate. The staff were wonderful, responsive, and caring. The building is beautiful, and the staff are attentive and caring. The family was happy with the care she received. Rock Haven is an awesome and caring facility. The staff are very caring and diverse. The nurses and CNAs provided excellent care for her. The food is good and offers a variety of choices.
The reviewer would give zero stars if possible. Administration is rude and unprofessional; the facility is not recommended. Care during the mother’s COVID illness was inadequate and not properly monitored. Laundry is a huge problem, and clothes go missing. The staff are overworked and sometimes cannot be found. A nurse named Laurie is extremely rude to patients and families. Communication with family members is poor; relatives are not informed about health changes.Rock Haven in Janesville is best suited for families prioritizing warmth, personal attention, and a lively daily life for a senior who benefits from steady caregiver relationships and a pleasant, well-maintained setting. The campus is praised for its attractive building, welcoming atmosphere, and a menu with variety that residents often enjoy. Staff are frequently described as attentive, compassionate, and genuinely invested in residents’ well-being, with multiple accounts of caregivers who strike a positive, personal tone and make an effort to connect beyond routine tasks. This makes Rock Haven a strong choice for those who value meaningful interactions and an engaging activity calendar as part of daily life. Yet this is not a universal fit: the same reviews surface noticeable gaps in operations that can undermine confidence, especially for families needing highly reliable administrative communication and consistently available oversight.
For families weighing alternatives, the key question is about administrative responsiveness and operational reliability. Rock Haven may feel less predictable on those fronts, with several accounts of difficulty reaching administration and some frustration around communication when health events or care changes occur. Prospective residents who require regular, proactive updates to family members will want to compare other communities where administrative access and timely follow-through are more consistently demonstrated. Likewise, households with high sensitivity to routine logistics, such as personal items, grooming, and laundry, may prefer environments with tighter, more dependable systems for safeguarding belongings and ensuring everyday care tasks are seamless. In short, if the priority is rock-solid administrative fluency and minimal friction in day-to-day coordination, Rock Haven warrants careful benchmarking against peers.
The strongest positives, caregiver attentiveness, compassion, and a performing arts/activities focus, are meaningful enough to offset several operational concerns, but only if the expectation is that frontline staff will compensate for occasional administrative gaps. Residents often describe caregivers as the heart of the community, providing daily reassurance, helping with meals, and maintaining a respectful, dignified environment. The availability of long-term care in a setting that also emphasizes social engagement can translate into tangible quality-of-life benefits, especially for residents who respond well to routine, structured activities and regular social contact. The downside is that when communications falter or when caregivers are stretched thin, even the most dedicated staff can struggle to bridge information gaps, which can leave families feeling out of the loop during important health moments.
A recurring thread in the negative feedback centers on the consistency of information flow and the reliability of nonclinical operations. Families report periods when phone calls go unreturned, alerts about a resident’s condition do not reach the designated contacts in a timely fashion, and even routine tasks like laundry and grooming slip. One review describes a situation where a serious health concern was not promptly communicated, elevating worry and underscoring the risk that gaps in administrative process can translate into real-world consequences. While several families counterbalance these concerns with praise for the genuine concern and kindness shown by direct care staff, the contrast between frontline devotion and administrative fallout is hard to ignore. For families that cannot tolerate such dissonance, it’s a decisive factor in the decision-making calculus.
To make the most informed choice, families should enter the evaluation with concrete questions and a clear plan for verification. First, assess staffing and care coordination: ask for current caregiver-to-resident ratios, the process for updating care plans, and how often a family liaison is available for calls or visits. Second, scrutinize communications: request a tour with the administrator present, and probe how care changes are communicated, how emergency notifications are handled, and whether there is a reliable on-call system after hours. Third, inspect operations that touch daily life: observe the laundry cycle, inquire how lost items are tracked, and evaluate grooming routines and room maintenance during the tour. Fourth, glimpse the activities and social programming: confirm there is a consistent calendar, and meet the activities director to gauge whether programming aligns with a resident’s interests and cognitive needs. Finally, seek recent resident and family references beyond the published reviews to gain a fresh gauge of current operations, since turnover and leadership shifts can shift the day-to-day experience.
In the end, Rock Haven offers a meaningful value proposition for families who prize authentic, compassionate care and a vibrant, community-centered environment, provided there is an explicit plan to monitor and strengthen administrative communication. The combination of a pleasant setting, varied dining, and lots of daily engagement gives Rock Haven real appeal for residents who respond well to warmth and social programming. However, for families where flawless administrative oversight, reliable daily logistics, and consistently prompt family updates are non-negotiable, this community demands cautious comparison with peers and a structured due diligence process. A decisive step is to request direct conversations with both clinical leadership and the front-line supervisors, arrange for a trial period or extended visit, and secure clear commitments on communication expectations. When those conditions are met, Rock Haven can be a strong match; when they are not, alternatives with stronger, steadier governance may deliver greater peace of mind.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Rock Haven is an assisted living community located in the charming city of Janesville, WI. Our community offers a comfortable and supportive environment for seniors who require assistance with daily activities.
At Rock Haven, we understand the importance of maintaining spiritual well-being, which is why we offer devotional services off-site that residents can attend to nourish their souls and find peace. Furthermore, our indoor common areas provide opportunities for socialization and engagement among residents, promoting a sense of community and belonging.
We prioritize the health and well-being of our residents, especially those with diabetes. Our dedicated care team is trained in diabetic care, ensuring that individuals receive personalized support in managing their condition effectively.
We believe in keeping our residents active and engaged through a variety of activities. Residents have the opportunity to participate in devotional activities offsite, allowing them to foster their spirituality while exploring different religious practices in the local area.
Living at Rock Haven offers convenient access to various amenities and services nearby. With four cafes, restaurants, parks, and pharmacies just a short distance away from our community, residents have plenty of options for dining out, enjoying nature walks or picnics, and conveniently filling their prescriptions. In addition, having numerous physicians nearby ensures that residents can easily schedule appointments and receive quality medical care when needed.
We also recognize the importance of faith and offer easy access to four places of worship nearby for those who want to maintain their religious practices close to home.
Lastly, we are committed to providing peace of mind by being located close to nine hospitals. In case of any medical emergencies or regular healthcare needs arise, residents can rest assured knowing that they can quickly access top-notch medical services within a short distance from our community.
In conclusion, Rock Haven is an assisted living community that offers comfortable accommodations combined with exceptional care services and engaging activities. With its convenient location near various amenities and healthcare facilities nearby, it provides seniors with a safe and enriching environment to thrive in their golden years.
Rock Haven is located at 3418 Co Rd F, Janesville, WI 53545 in Rock County, Wisconsin
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