Information last verified:
1931 University Avenue, Green Bay, WI 54302
For more information about senior living options: (844) 490-3973
The staff deliver great customer service and are very knowledgeable. Customers report fair prices and fair loan values. The store is clean, welcoming, and easy to deal with. Dani, Lisa, Adi, Chad, and Denzel are consistently praised for being helpful and friendly. EZpawn is a go-to pawn shop with a wide variety of items and good deals. The new management is doing a fantastic job and has improved the store. The shopping and selling experience is quick and hassle-free. The atmosphere is described as warm, friendly, and customer-focused. The team goes above and beyond to help customers reclaim items or find the right product. Customers frequently say they would return and recommend EZpawn to others. EZpawn is praised for clear communication and patient explanations. Many customers call EZpawn the best pawn shop in Green Bay.
The staff were rude and hostile toward customers. The pawnshop was called a joke of a pawnshop. The store manager talked down to customers and treated people poorly. Prices were outrageous and customers felt ripped off. The in-store credit policy was unclear and perceived as scam-like. The store was labeled a ripoff for offering very low payments on items.This community is best suited for seniors and families who prize genuinely warm, human-centered service and a transparent, person-to-person approach to handling transactions. It works well for residents who value quick, straightforward interactions, staff who remember their names, and a cultural emphasis on respect and hospitality. Those who need a highly predictable, uniformly priced experience or a formal, clinic-like atmosphere may want to consider other options that offer more standardized terms and clearer care plans.
On the upside, the strongest driver is the staff culture. Multiple reviewers highlight staff members who are consistently helpful, patient, and knowledgeable, Dani, Lisa, Adi, Chad, and Denzel appear as standouts who routinely go the extra mile. Several accounts praise new management for cleaning up the shop, improving customer service, and retaining experienced employees. The overall atmosphere is described as friendly, with practical, responsive service that makes transactions feel fair and human. In practice, that translates into a retail-like sense of ease: easy in-and-out experiences, fair value discussions, and a willingness to work with customers who need a little time to decide.
Those positive aspects are meaningful because they often offset several significant concerns that recur in the reviews. When staff engagement is high, customers feel heard and valued, which reduces the sting when offers aren’t perfect or when pricing isn’t static. The sentiment that “great service” and “great deals” exist alongside a depth of product knowledge helps many navigate purchases or cash needs with confidence. The visible pride in management’s changes signals potential for more consistency over time, and that trajectory matters for families weighing how much variability they can tolerate in day-to-day interactions.
Nevertheless, the collection of negatives cannot be ignored. A stubborn thread runs through a fraction of the reviews: inconsistent pricing and perceived unfairness in offers. Some customers report feeling shortchanged on offers or encountering price quotes that shift with the staff on duty. There are explicit accounts of rude or dismissive treatment from certain staff members, including moments of hostility or perceived arrogance. A few reviews describe problematic experiences around in-store credit or returns, with claims that policies were unclear or miscommunicated. Taken together, these signals point to real risk: for those who depend on consistent pricing, transparent terms, and steady customer care, the experience may feel unpredictable.
For families evaluating this community, a disciplined and proactive approach is essential. Recommendations focus on three practical steps: first, plan multiple, time-separated visits to observe how different staff handle the same requests; second, insist on a written explanation of loan terms, pricing, and any credit policies to prevent miscommunication; third, compare these terms directly with nearby options that emphasize fixed pricing, clear care plans, or more formalized service standards. The strong, people-first experiences should be used as a benchmark of what is possible when the right team is on duty, while the pricing and consistency gaps serve as a reminder to verify what you are getting before committing.
In the end, this community stands out for its exceptional, customer-centered staff and the tangible improvements under new leadership. The praise for Lisa, Dani, Adi, Chad, and Denzel signals a level of care and hospitality that can make daily life feel smoother and more supportive. However, the uneven pricing picture and the handful of negative experiences, rude conduct, unclear credits, and perceived value gaps, underscore the need for careful due diligence. For seniors who value a warm, respectful, and responsive environment and can tolerate some variability in pricing, this community offers genuine strengths. For those seeking unwavering price fairness, consistent care terms, and a uniformly calm, predictable setting, alternatives with stronger emphasis on transparency and care-specific structure are worth exploring.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Austin Straubel International (8 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The University Home in Green Bay, WI is a vibrant and well-equipped assisted living community designed to provide a comfortable and convenient living environment for seniors. The community offers a range of amenities to enhance the residents' quality of life.
Each resident can enjoy the convenience of a dining room where they can gather with friends and enjoy delicious meals prepared by professional staff. The apartments are fully furnished for ease and comfort, ensuring that residents feel at home from the moment they move in. There is also outdoor space available for relaxation and recreation.
Housekeeping services are provided to ensure that the living spaces are clean and tidy. Residents can also take advantage of move-in coordination services which help ease the transition into their new home.
To meet the care needs of each resident, various assistance services are offered. This includes help with activities of daily living such as bathing, dressing, and transfers. The community coordinates with health care providers to ensure that residents receive necessary medical attention and medication management. Special dietary requirements, including diabetes diets, are catered for during meal preparation and service.
Transportation is readily available for medical purposes as well as transportation to doctors' appointments. This ensures that residents have easy access to healthcare facilities whenever needed.
In terms of location, the University Home is conveniently situated near numerous amenities. There are three cafes nearby for socializing or grabbing a quick bite, while five parks offer opportunities for outdoor recreation and exercise. Access to pharmacies ensures that medical supplies are easily obtainable when required, while proximity to 36 physicians guarantees accessible healthcare services. With 35 restaurants nearby, residents have plenty of dining options beyond what is offered in-house. Additionally, there is a theater nearby for those who enjoy cultural entertainment options. Furthermore, 11 hospitals in close proximity provide peace of mind knowing that emergency medical care is readily available if needed.
Overall, the University Home provides a warm and welcoming environment where seniors can receive the support they need while enjoying an active and fulfilling lifestyle.
University Home is located at 1931 University Avenue, Green Bay, WI 54302 in Brown County, Wisconsin
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