1311 North Danz Avenue, Green Bay, WI 54302
For more information about senior living options: (866) 208-4318
Overall Review of Innovative Services Inc Diversion Facility
Pros
Innovative Care Services is an amazing place that truly cares about their clients and their team members.- They do everything they can to help clients live their best life possible.
- There is an entire team of people dedicated to helping others above all else.
- They are great at helping people with needs.
Cons
The organization is mismanaged and consistently understaffed.- It makes promises to residents it cannot keep.
- Transportation is promised but not actually provided when residents need it.
- The company does the bare minimum regarding nutritious meals and outings.
- Much of the staff appear to view their job as just a job and do not seem to care about residents’ best interests.
- There have been occasions where there is nobody present at night to assist in emergencies.
- There is concern about how Ashley Zellner and Innovative Services, Inc. interpret the law regarding children.
- The place is horrible.
- The place is hell, and staff treat clients like dirt.
- They do not follow the plan and avoid addressing the main issues, hindering proper completion of tasks.
Review
Innovative Services Inc Diversion Facility in Green Bay is best suited for families that prize a mission-driven, disability-focused environment where care comes from a nonprofit ethos and a broad team approach. The community earns praise for its underlying commitment: staff who genuinely want to help clients live their best life, with a sense that the work is meaningful rather than merely transactional. For families who value a culture of care over glossy assurances, this facility can feel reassuring because administration and front-line staff appear aligned around the core purpose of assisting people with needs. The emphasis on a collaborative, whole-team effort gives residents a sense of being supported by more than a single caregiver, which can translate into more personalized attention when operation runs smoothly.
That said, there are clear reasons some families will want to look elsewhere. If transportation reliability, consistent night staffing, and predictable daily routines are non-negotiable, this facility may fall short. Multiple reviews flag promises about transportation that don’t pan out, gaps in night coverage, and a sense that care plans aren’t always executed as written. The combination of mismanagement and staffing shortages further complicates expectations, with some accounts describing situations where emergency assistance was not readily available. For families that require unwavering dependability, these operational gaps can outweigh the positives of the nonprofit mission.
The strongest positives center on purpose-driven care and genuine dedication. The facility is framed as an organization that prioritizes people with disabilities and their quality of life, not just compliance or occupancy. Clients benefit from a team-centered approach, where staff and administrators appear to rally around meaningful outcomes and supportive relationships. The non-profit structure is meaningful here because it can align incentives with resident well-being rather than profit margins, potentially enabling more flexible, person-first practices. Those who respond well to an engaged, values-led culture will notice that the care atmosphere can feel warmer and more collaborative than in profit-driven settings.
Yet the cons are not minor and deserve real weight in a decision. Understaffing, mismanagement, and limited night coverage undermine safety and daily stability. The failure to deliver on transportation commitments, along with what many perceive as minimal attention to nutritious meals and planned outings, suggests operational fragility. Comments about staff attitudes, ranging from disinterest to outright harsh treatment, point to variability in the care experience depending on shifts and individual workers. When plans are not followed or communications are opaque, trust erodes quickly, especially for families relying on predictable routines and safety nets in crisis moments.
Against these challenges, the pros can offset some risk when the resident thrives on a strong, relational care model and when staff turnover remains manageable. The presence of a large, mission-aligned team creates opportunities for longer-tenure professionals to build meaningful rapport, advocate for residents’ needs, and tailor supports around preferences and daily rhythms. Families should weigh whether the resident responds positively to a culture that prizes care and collaboration, even if transportation and staffing gaps recur. In such cases, the environment can still deliver quality daily life, with the caveat that responsiveness and reliability may vary.
Ultimately, the fit hinges on tolerance for operational volatility versus the value placed on a purpose-driven, compassionate framework. Prospective residents and families should demand concrete assurances: staffing ratios, night coverage policies, a transparent transportation protocol, a written weekly meal and activity plan, and a clear escalation path when plans diverge from reality. Visits should focus on real-time interactions with front-line staff across shifts, not just administrative assurances. This community can be a strong match for families prioritizing mission and humane, relationship-focused care, while those needing rigorous consistency, unwavering safety nets, and fully reliable logistics should explore alternative options that emphasize predictable operations and steady governance.
20 resident community capacity
Assisted Living
Board and Care Home
Memory Care
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Austin Straubel International (8 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Hospice waiver
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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