Innovative Services Inc Diversion Facility

1311 North Danz Avenue, Green Bay, WI 54302

For more information about senior living options: (844) 490-3973

3.2 from 15 reviews
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Assisted Living Board and Care Home Memory Care

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    Overall Review of Innovative Services Inc Diversion Facility

    Pros

    • pro Innovative Care Services is an amazing place that truly cares about their clients and their team members.
    • pro They do everything they can to help clients live their best life possible.
    • pro There is an entire team of people dedicated to helping others above all else.
    • pro They are great at helping people with needs.

    Cons

    • pro The organization is mismanaged and consistently understaffed.
    • pro It makes promises to residents that it cannot keep.
    • pro Transportation that is promised to residents is not actually provided.
    • pro The company does the bare minimum regarding nutritious meals and outings.
    • pro Many staff members do not seem to care about residents' best interests; it feels like just a job for most.
    • pro There have been occasions when there is nobody on site at night to help in emergencies.
    • pro There is concern about how Ashley Zellner and Innovative Services, Inc. interprets the law regarding children.
    • pro The place is horrible and staff treat clients like dirt.
    • pro They do not follow the plan and avoid getting things done by nitpicking around the issues.

    Review

    Innovative Care Services presents itself as a statewide nonprofit devoted to supporting people with disabilities, and the sentiment from several voices inside and around the organization reflects a belief in its noble mission. Some reviewers describe the place as amazing and emphasize a sense that the work is meaningful, tough, and important. They point to a broad team of people who are dedicated to helping others, often putting in long hours and displaying care for clients who rely on them. For these observers, the core idea is that the organization and its staff are striving to do good, and there is a feeling that the work truly matters.

    Yet beneath that overarching intent lies a contrasting set of experiences that multiple reviewers have raised. One persistent thread is mismanagement and chronic understaffing. According to these accounts, promises made to residents are not kept - most notably around transportation, where residents are told that rides will be provided but, in practice, are left without the support they were assured. The complaint goes further to describe a system that seems to operate on the bare minimum, especially when it comes to nutritious meals and organized outings. Some reviewers describe the environment as one where staff treat the job as merely a paycheck rather than a calling, and they point to a notable gap between stated goals and actual day-to-day care.

    Safety and emergency readiness are also highlighted as serious concerns. Several reviews indicate that there are occasions when there is no one available at night to assist in emergencies, a situation that understandably alarms families and residents alike. The sense from these accounts is that staffing gaps translate directly into vulnerability for residents, especially during off-hours when critical support might be most needed. This combination of understaffing and reported gaps in coverage is frequently linked to broader complaints about the quality and consistency of daily care.

    There is particular attention paid to leadership and policy interpretation, with some reviewers focusing their concern on Ashley Zellner and Innovative Services, Inc. specifically in the context of how laws and regulations related to children are interpreted and applied. The language used by reviewers signals worry that important legal and protective standards may not be interpreted or implemented in a way that fully safeguards younger clients. While these criticisms are not universal in the collection of opinions, they stand out as a notable theme: questions about compliance and the potential implications for children within the care system.

    In stark contrast to the critical voices, other reviews offer a different snapshot, one that recognizes positive aspects and potential strengths. Phrases like "Great to help people with needs" reflect a belief that the organization can be effective where it counts, and that certain staff or programs may excel at delivering compassionate and capable assistance. This more favorable perspective suggests that the organization's impact is not uniformly negative and that the quality of care can vary, perhaps significantly, from one location or team to another. The existence of these supportive viewpoints adds to the composite picture: a complex environment with both commendable intentions and serious operational challenges.

    Finally, some reviews emphasize a troubling pattern related to how care plans are handled. There are explicit claims that staff do not always adhere to the plans, and that discussions about "the subject" are navigated in a way that seems designed to "get stuff done right" without addressing core requirements or specifics. This sentiment - that staff might avoid the precise language of care plans or sidestep essential details - reinforces concerns about consistency, accountability, and the ability of the system to deliver reliable, plan-driven care.

    Altogether, the collection of reviews paints a nuanced portrait of Innovative Care Services. On one hand, there is admiration for a mission-driven organization with a dedicated team and a belief in the importance of helping people with disabilities. On the other hand, there are persistent, concrete complaints about mismanagement, chronic understaffing, unfulfilled promises, safety gaps, and concerns about how laws and child-related protections are interpreted and applied. The experiences shared by reviewers suggest a landscape in which residents' experiences can vary dramatically, shaped by factors such as staffing levels, the specific facility, and the degree to which care plans are followed and safety safeguards are enforced.

    For families and stakeholders, the message carries a clear call for stronger oversight, clearer communication, and improved adherence to care plans and safety protocols. Addressing staffing shortages, ensuring reliable transportation and nutritious meals, and enhancing night-time coverage could all be essential steps toward aligning daily operations with the organization's stated mission. Transparency about how laws related to children are interpreted and enforced would also likely be important to many, given the concerns voiced by reviewers. In the end, the organization's potential to make a meaningful difference depends on turning the positive intentions and dedicated team ethos into consistently reliable, resident-centered care across all programs and locations.

    Features

    Housing

    • 20 resident community capacity 20 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
    • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Austin Straubel International (8 miles away) Austin Straubel International (8 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Dementia waiver Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Hospice waiver Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Innovative Services Inc Diversion Facility in Green Bay, WI is an assisted living community that provides exceptional care and support for individuals in need of board and care home services, as well as specialized memory care. Residents can enjoy a comfortable and fully furnished living space with amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and access to a dining room for meals.

    This facility offers a range of care services to ensure the well-being of its residents. With 24-hour supervision, assistance with activities of daily living, bathing, dressing, and transfers, residents can feel confident knowing they have the support they need. The staff also coordinates with health care providers to ensure comprehensive care.

    For individuals with specific dietary needs, the facility offers special dietary restrictions options. Meal preparation and service are provided to cater to these needs. Medication management is also available to ensure proper administration.

    The community places a strong emphasis on mental wellness by offering a mental wellness program and specialized memory care programming for individuals with mild cognitive impairment or dementia. A dementia waiver and hospice waiver are available for those who require additional support.

    Residents can enjoy outdoor spaces such as gardens and have access to move-in coordination services for a smooth transition into their new home. Transportation arrangements can be made for medical appointments and visits to doctors' offices.

    In terms of nearby amenities, this community is conveniently located near three cafes, six parks, eight pharmacies, 37 physicians' offices, 35 restaurants, one theater, and ten hospitals. This provides easy access to various resources and recreational opportunities for both residents and their visiting family members.

    Overall, the Innovative Services Inc Diversion Facility in Green Bay provides a supportive environment where residents can receive personalized care while enjoying a variety of amenities and nearby conveniences.

    Nearby Places of Interest

    Restaurants

    • Subway (0.4 miles)
    • Taco Bell (0.5 miles)
    • Escapades (1 miles)
    • McDonald's (1.2 miles)
    • Wendy's (1.2 miles)
    • McDonald's (1.2 miles)
    • Jimmy John's (1.3 miles)

    Pharmacies

    • Walgreens (0.5 miles)
    • Aurora Pharmacy (1.8 miles)
    • Streu's Pharmacy Bay Natural (1.9 miles)
    • Walgreens (1.9 miles)
    • Walgreens (2 miles)
    • Walgreens (2.2 miles)
    • Children's Promise (2.6 miles)

    Parks

    • Farlin Park (0.9 miles)
    • Dog Walking Street (2.1 miles)
    • Leicht Memorial Park (2.5 miles)
    • Christa McAuliffe Park (2.6 miles)
    • Fisk Park (3.2 miles)
    • Henry S. Atkinson Park (3.3 miles)

    Physicians

    • Milo C Huempfner Department of Veterans Affairs Outpatient Clinic (1.3 miles)
    • Northeast Wisconsin Community Clinic (1.9 miles)
    • New Community Clinic (1.9 miles)
    • Bellin Health (2.1 miles)
    • Nicolet Psychiatric Center (2.2 miles)
    • Jennifer Weiland, MD (2.3 miles)
    • Bellin Generations ob gyn (2.3 miles)

    Cafes

    • Julie's Cafe & Catering (1.4 miles)
    • Panera Bread (2.2 miles)
    • Kavarna (2.6 miles)

    Hospitals

    • Brown County Community Treatment (1.4 miles)
    • Pediatrics Intensive Care Unit At St Vincents (2.3 miles)
    • Bellin Health Cardiology Associates - Green Bay (2.4 miles)
    • HSHS St. Vincent Hospital (2.5 miles)
    • St Vincent's NICU (2.5 miles)
    • St Vincent Hospital (2.5 miles)
    • Aurora BayCare OB/GYN (2.9 miles)

    Theaters

    • Green Bay East Cinema Green Bay, Wi (2.9 miles)

    Frequently Asked Questions

    Where is Innovative Services Inc Diversion Facility?
    Does Innovative Services Inc Diversion Facility provide care for residents with dementia or Alzheimer's disease?

    Nearby Communities

    Assisted Living in Nearby Cities

    Related Resources

    • reminiscence therapyAn In-Depth Look at Reminiscence Therapy in Dementia Care

      Reminiscence therapy is a structured method for older adults, especially those with dementia, to share life stories using prompts and sensory cues, fostering emotional well-being, social engagement, and self-identity. It aims to improve quality of life by enhancing interpersonal connections and cognitive stimulation while requiring careful facilitation to avoid distressing memories.

    • dementia hallucinationsDementia-Related Hallucinations: Causes, Experiences, and Practical Approaches

      Dementia, particularly Lewy body dementia, often involves hallucinations that can significantly distress both patients and caregivers due to disruptions in sensory processing and neurotransmitter imbalances. Effective management includes compassionate communication, environmental adjustments, and a multidisciplinary approach to care while addressing the emotional needs of caregivers.

    • alzheimer's factsIlluminating Insights About Alzheimer's Disease: Ten Crucial Realities

      Alzheimer’s disease is a progressive neurological disorder that significantly impacts memory and cognitive functions, accounting for 60-80% of dementia cases, with early diagnosis being crucial yet challenging. It involves brain changes like beta-amyloid plaques and tau tangles, influenced by genetic and lifestyle factors, and while there is no cure, symptom management and support for caregivers are essential.


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