8028 West Coventry Drive, Franklin, WI 53132
For more information about senior living options: (844) 490-3973
Well-trained, friendly staff provide quality care to their patients. It is a nice place. It is very clean and professional. The staff are very nice for those who need this type of treatment.
Horrible management. The place has gone downhill since last year. The floor staff are overworked, stressed, and underpaid. The owners do not care except about the money to line their pockets. They are extremely short-staffed in both day program and residential. The temp service they use is horrible and does not provide adequate care. They do the bare minimum. Multiple NS-owned residential houses had bed bugs. They had terrible staff. Clients attack each other. Management doesn't do anything.Next Step In Residential Services Coventry in Franklin, WI is best suited for families that want a clean, professional setting and reliable day-to-day care when staffing holds steady and leadership remains reasonably predictable. The facility can deliver solid front-line service and a calm, orderly environment, especially for residents who benefit from clear routines and respectful, well-intentioned aides. It is a reasonable choice for those who can stay actively involved, monitor care closely, and push for consistency from management. In short, this community can meet basic expectations for care and comfort when conditions align, but it demands engaged oversight from families to translate those strengths into a consistently positive experience.
Caregivers should consider alternatives if unwavering management accountability and consistently low-stress staffing are non-negotiables. The most troubling threads in the feedback point to long-term management struggles, chronic understaffing, and heavy reliance on temporary staff, which can translate into gaps in attention and slower responsiveness. There are also serious-sounding safety concerns cited by residents and families, including aggression among clients and reports of bed bugs in multiple houses. For families prioritizing transparent escalation processes, predictable staffing, and a proven safety track record, it is prudent to explore other communities with clearer governance and steadier operation.
On the upside, several reviewers commend a very clean, professional atmosphere and staff who are described as well-trained and friendly. When staffing levels are adequate, these capabilities translate into meaningful daily engagement, attentive care, and respectful interactions that reinforce trust and comfort for residents. The appearance of the facility and the demeanor of front-line workers can boost confidence even in uncertain times, and that visible professionalism is a real asset for families seeking reassurance about day-to-day care.
Yet the negative reports cannot be dismissed. The most recalcitrant concerns center on management's perceived indifference to resident welfare, with critics alleging a focus on profits over people and a reluctance to act decisively when problems arise. Short-staffing erodes the ability to deliver timely assistance and consistent supervision, particularly in residential settings where safety and immediate response matter. The temp staffing layer is described as inconsistent, which compounds risk for residents who need steady cues, monitoring, and specialized attention. When such issues surface repeatedly, they undermine trust and raise legitimate questions about long-term dependability.
The key pros - cleanliness, professional presentation, and capable front-line staff - do mitigate some downsides, but the extent is limited by systemic weaknesses signaled in the reviews. The overall experience hinges on whether management can stabilize staffing and demonstrate a clear commitment to resident safety and responsiveness. Families willing to implement structured oversight, request detailed reporting, and insist on stable teams may navigate these tensions more successfully. Without that level of active engagement, the balance tips toward the drawbacks and makes outcomes highly variable.
Actionable decision guidance is essential. Prospective families should insist on a candid tour focused on staffing ratios, turnover, and the administrator's visibility and responsiveness. Ask for facility-by-facility safety records, incident logs, and a concrete plan to address any bed bug history. Request opportunities to meet front-line supervisors and to review individualized care plans for prospective residents. If reliability, steady staffing, and proactive management are non-negotiables, this community may not be the best fit. For those who can maintain a vigilant oversight role and demand accountability, Next Step In Coventry can be workable, but only when expectations are aligned with the mixed-bandwidth reality reflected in the reviews.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (7 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Next Step In Residential Services Coventry in Franklin, WI is a board and care home that provides a comfortable and supportive environment for seniors in need of assistance with daily living activities. This residential community offers a range of amenities to ensure the well-being and convenience of its residents.
The spacious dining room allows residents to enjoy their meals together in a social setting, while being able to accommodate special dietary restrictions. Each living space is fully furnished, providing a cozy and welcoming atmosphere for residents to feel at home. Additionally, the outdoor space and garden area allow residents to relax and enjoy fresh air.
Housekeeping services are provided to ensure that the living spaces remain clean and tidy. Move-in coordination is also offered, helping new residents settle into their new home seamlessly. Telephone and Wi-Fi/high-speed internet are available so that residents can stay connected with loved ones.
The professional staff at Next Step In Residential Services Coventry provides assistance with activities of daily living such as bathing, dressing, and transfers. They also coordinate with healthcare providers to ensure that residents receive proper medical attention. Diabetes diets are accommodated, and medication management is provided for those who require it.
Transportation arrangements are made for medical appointments, ensuring that residents have access to necessary health services. Scheduled daily activities provide opportunities for social engagement and entertainment within the community.
Next Step In Residential Services Coventry is conveniently located near various amenities. There are three cafes nearby, allowing residents to easily meet friends or grab a quick bite to eat. One park in the vicinity offers opportunities for outdoor recreation. There are also ample pharmacies and physicians nearby, ensuring accessibility to healthcare services when needed. Additionally, numerous restaurants offer a variety of dining options within close proximity.
In summary, Next Step In Residential Services Coventry in Franklin, WI offers a supportive environment with comprehensive care services for seniors needing assistance with daily activities. With its range of amenities and convenient location near various establishments, this assisted living community strives to provide a comfortable and fulfilling lifestyle for its residents.
Franklin, Wisconsin, offers a convenient and accessible location for seniors looking to settle in a peaceful suburban community. With various dining options such as Taco Bell, McDonald's, and Lovers Lane Sushi and Seafood Buffet nearby, residents can easily enjoy a variety of cuisines. Additionally, the area provides easy access to multiple pharmacies for any healthcare needs, including Walgreens and CVS Pharmacy. For medical care, there are several physicians' offices within a short distance from the neighborhood, offering services ranging from general health to specialized treatments. Seniors can also relax and unwind at local cafes like Starbucks or The Gingerbread House. Moreover, outdoor enthusiasts will appreciate the proximity to parks like Schmidt Park and Runway Dog Exercise Area. Lastly, the area is conveniently located near transportation hubs like Milwaukee Mitchell International Airport for any travel needs.
Next Step In Residential Services Coventry is located at 8028 West Coventry Drive, Franklin, WI 53132 in Waukesha County, Wisconsin
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