New Perspective Franklin
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7220 S. Ballpark Drive, Franklin, WI 53132
For more information about senior living options: (844) 490-3973
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The activities staff are absolutely amazing and engage residents in numerous activities and trips, helping keep them active. The Life Engagement/Health & Wellness Team is remarkable. The facility is gorgeous - like a fine hotel or cruise ship - and provides a high-quality community life with many engagement opportunities. Chef-prepared meals are absolutely delicious. New Perspective Franklin provides high-quality community life and engagement, making it a wonderful fit for families. The environment is lovely, the staff is helpful, and there are abundant daily activities, including amenities like a heated pool and chapel. The staff are caring, prompt, and positive, and the facility is clean and well-maintained. The maintenance staff is efficient and reliable. The team goes above and beyond to help families transition and to provide exceptional care. RN Chrissy is incredibly attentive, kind, and respectful. Residents and families would confidently recommend New Perspective for their loved ones. Overall, the experience is described as exceptional, with friendly staff, great food, and a welcoming community.
The family was forced to pay about $11,000 per month until community care kicked in, despite ongoing collection notices. After paying over $314,000, NP asked for more money. On the day she died, they were told they would be charged $400 per day if they didn't move her belongings out that day, with no time to grieve. There were numerous occasions where the grandmother was soiled and not changed for up to 15 hours. The executive director acknowledged numerous problems and suggested moving the grandmother out if they couldn't meet requests. It was hard to reach anyone by phone, with calls frequently going to voicemail. Food services deteriorated in quality and service since the arrival of a new chef. The reviewer would not recommend this facility to anyone. The care in memory care was described as not being well cared for by staff.New Perspective Franklin sits at the center of a wide range of family experiences, with many residents and relatives painting a picture of a community that feels like a refined, welcoming home and a place that offers genuine opportunities for connection, activity, and security. Across dozens of comments, the atmosphere is repeatedly described as warm, engaging, and hotel-like in its ambiance, with sparkling common areas, modern apartments, and well-maintained surroundings that give both residents and their families a sense of pride and comfort. The most consistent praise centers on the people who work there - especially the Life Engagement and activity teams - who transform the daily routine into a vibrant, social, and purposeful lifestyle. In particular, the Life Engagement/Health & Wellness team earns frequent endorsements for their upbeat, supportive, and proactive approach, helping residents stay active, connected, and engaged through a steady stream of programming, outings, and personal attention. The overall sentiment is that the community excels at creating a sense of belonging and a busy calendar of events that keeps people connected to one another and to the outside world.
Many families emphasize how the community's programming and the quality of life have made a real difference in their loved ones' happiness and sense of purpose. Reviews highlight a wide range of activities - from trips and restaurant outings to in-house programs, exercise facilities, and spiritual services offered in a multi-denominational chapel. The daily life here is described as varied and lively, with residents forming friendships and looking out for one another. The atmosphere of the building itself contributes to the positive impression: reviewers repeatedly mention the facility's beauty, cleanliness, and amenities, including a heated pool, well-equipped gyms, and thoughtfully designed living spaces that feel both comfortable and upscale. In short, the intangible benefits - community, companionship, and a sense of living well - are a central theme in many residents' and families' experiences.
Linked to the positive atmosphere are strong endorsements of the staff across several roles. Families repeatedly credit caregivers and nurses with kindness, attentiveness, and responsiveness that create a sense of security and peace of mind, even as needs evolve. For instance, several reviewers note how staff smoothly assisted with transitions as a loved one' level of care changed, and many speak of staff as if they were part of an extended family. The maintenance and operations teams are also praised for their efficiency and reliability, ensuring that the living spaces remain well-kept and functional. These firsthand accounts contribute to an overall impression that the community is run with a high level of care, professionalism, and a genuine concern for residents' well-being.
However, not every experience aligns with the overwhelmingly positive tone. A recurring point of contention involves the memory care environment, where one reviewer reports episodes of prolonged soiling without timely changes, describing a situation that lasted up to 15 hours. This account contrasts sharply with the otherwise glowing depiction of care and compassion, and it is paired with concerns raised to leadership about the need for more consistent, attentive care. Another reviewer mentions that the executive director acknowledged the problems and even suggested moving a resident out if the requested standards could not be met, underscoring a real tension between family expectations and the realities of care. These comments reflect the challenges that can accompany memory care in any community and emphasize the importance of sustained, high-quality caregiving in all shifts and departments.
Financial and administrative experiences, especially involving memory care and posthumous handling, introduce a more complicated narrative. One family describes a challenging financial scenario: their relative ran out of money in July 2024, leading to ongoing collection notices and a demand for substantial payments - reported as $11,000 per month until community care was made available. After a court proceeding backdated community-based care, the family pursued a refund of amounts paid, only to see the organization revise its position. The family reports additional requests for more funds and, on the day their loved one died, being told they would be charged $400 per day if they did not move their loved one's belongings immediately, leaving no time to grieve. These episodes reveal a fraught intersection between business operations, long-term care planning, and emotional strain on families at a vulnerable time.
The personal experiences extend to the broader sentiment about the community's trajectory and future. Among the most positive reflections are stories of significant improvements and lasting gratitude: a brother who has spent two months there reports happiness, new friendships, and a sense of safety and enjoyment around the facilities and food. Several reviewers recount the "wow" factor they felt when first visiting, the sense that the place is more than a residence - it is a thriving community with hospitality-level amenities. The praise for the food is frequent, with some noting a decline after changes in the culinary leadership, while others say meals remain delicious and well-prepared, highlighting the inconsistent experiences some residents have had with dining services. Yet even amidst comments about a new chef causing a setback, many residents continue to celebrate the overall quality of life and the attentiveness of staff who make the community feel like a place where families can trust their loved ones are cared for.
Looking across the entire set of perspectives, New Perspective Franklin emerges as a community with substantial strengths and undeniable warmth. Families consistently commend the staff for their kindness, the breadth and quality of life programs, and the aspirational lifestyle the building affords. The facility's beauty, modern amenities, and opportunities for social connection contribute to a strong sense of belonging for many residents and their families. At the same time, there are real, actionable concerns about memory care practices, financial practices and communication responsiveness that some families have experienced. Taken together, the reviews portray a place that, for most, delivers a high-quality, engaging, and secure living environment, while also underscoring the importance of ongoing attention to caregiving standards, transparent financial arrangements, and timely communication to ensure every resident and family member feels heard, respected, and supported. For those seeking a senior living community in Franklin, this collection of experiences suggests that New Perspective Franklin has a lot to offer, especially in terms of atmosphere, activity, and heartfelt care, along with opportunities for improvement in operations and memory care practices.
22 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (7 miles away)
Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.New Perspective Franklin is an assisted living community located in Franklin, WI. We offer a range of care services for seniors including independent living and memory care. Our community provides a comfortable and welcoming environment for our residents.
Residents at New Perspective Franklin can enjoy a variety of amenities designed to enhance their quality of life. Each apartment is fully furnished and includes cable or satellite TV, a kitchenette, and Wi-Fi/high-speed internet access. Our community also features beautiful outdoor spaces, perfect for relaxing or socializing with fellow residents. Dining is a pleasure at New Perspective Franklin, with restaurant-style dining and special dietary restrictions catered to.
We understand the importance of maintaining an active and engaged lifestyle, which is why we offer numerous activities for our residents. These include resident-run activities as well as scheduled daily activities to keep everyone entertained and fulfilled.
Our dedicated staff is available 24/7 to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management and have a mental wellness program in place to support the overall wellbeing of our residents. In addition, our specialized memory care programming ensures that individuals with cognitive impairments receive the specific care they need.
Convenience is key at New Perspective Franklin, with nearby cafes, parks, pharmacies, physicians' offices, restaurants, and theaters easily accessible for our residents' enjoyment and convenience.
At New Perspective Franklin, we strive to create a supportive and inclusive community where seniors can thrive. Come visit us today to experience the exceptional care we provide in a warm and inviting setting
New Perspective Franklin is located at 7220 S. Ballpark Drive, Franklin, WI 53132 in Waukesha County, Wisconsin
The features offered by New Perspective Franklin are thoughtfully designed to support residents with dementia and Alzheimer's, ensuring their dignity and well-being. Assistance with dressing and bathing promotes personal hygiene while fostering a sense of independence, essential for emotional health. Medication management ensures that residents adhere to their prescribed regimens, mitigating the risk of confusion or complications. Meal preparation and service cater to nutritional needs while creating a familiar routine around dining, which can be comforting for those facing cognitive challenges. Activities of daily living assistance helps maintain skills necessary for everyday tasks, thus enhancing quality of life. The provision of 24-hour supervision ensures safety and immediate support when needed, while specialized memory care programming addresses the unique cognitive requirements of residents at varying stages of memory impairment. Additionally, the mental wellness program actively engages residents' minds, offering therapeutic activities that contribute to cognitive stimulation and emotional resilience in a supportive environment.
New Perspective Franklin on seniors.fyi includes 9 photos including images showing interior, living room, dining, windows, decor, natural light, chandelier, kitchen, and more.
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A Thorough Discussion of Medications Potentially Linked to Dementia Risk
Dementia, influenced by aging and certain medications, may be exacerbated by drug classes such as anticholinergics, benzodiazepines, and antipsychotics, which are associated with cognitive impairment. Regular medication reviews by healthcare professionals are crucial for older adults to manage risks and optimize cognitive health.
Why Do Dementia Patients Sleep So Much? Understanding Oversleeping, Stages, and Care Approaches
Dementia often results in disrupted sleep patterns, leading to excessive daytime sleeping due to factors like brain damage affecting circadian rhythms, medication side effects, and lack of structure in daily activities. Caregivers must monitor these changes closely, as oversleeping can increase risks such as malnutrition or dehydration, and provide necessary support and routines to enhance patient engagement and well-being.
The transition from assisted living to skilled nursing care is often prompted by complex medical needs that assisted living cannot meet, with key indicators including frequent health declines, increased falls, severe memory issues, and caregiver burnout. Families should recognize these signs early to discuss options with healthcare providers and prepare for the emotional and logistical aspects of moving to a facility that offers comprehensive medical support.
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8 Key Indicators That Suggest It May Be Time to Transition from Assisted Living to Skilled Nursing Care