Clarity Care Mihill House

Pros

• Clarity Care is an amazing company.
• The staff and coworkers are very helpful and supportive.
• Clarity Care offers flexible schedules and good benefits.
• The organization has a strong mission and is an asset to the community and the individuals they serve.
• The company ensures that clients' and their families' needs are met.
• Working at Clarity Care is described as a wonderful, rewarding place to work.
• There is great teamwork and a caring, collaborative culture among the staff.
• Employees love their jobs and feel proud to help others.

Cons

• The head of Maintenance, Ross, reportedly went to federal prison for unknown reasons.
• Outdoor light fixtures at Menasha CSLP have not worked for years and maintenance has been shrugged off.
• A reviewer says things were broken and stolen and that the agency made their life a living hell.
• The company allegedly forces employees to work at houses they've never worked at or trained for, telling them they have no choice.
• Reviewers describe Clarity Care as a late-stage capitalism nightmare designed to profit from people who can't afford a nursing home.
• Upper management is accused of not caring about residents or workers and should be reported to the state.
• A reviewer claims a cousin at Clarity Care was left outside too long, burned, had belongings stolen, and was dropped twice; workers are not friendly and don't monitor residents.
• The CNA class is criticized as the worst, overpriced, and unhelpful for those with learning disorders.
• A reviewer alleges the CEO has doubled her pay while cutting resident services, citing shady deals.
• There is mention of favoritism, chronic understaffing, and residents not being treated with respect.

Review

The collection of reviews paints a complex, two?sided picture of Clarity Care. On one hand, there's a strong current of praise for the people and the mission: dedicated staff, caring caregivers, flexible schedules, meaningful work, and a sense of purpose in helping clients. On the other hand, there are persistent concerns about leadership, staffing, safety, and accountability that show up across multiple locations and experiences. Taken together, these reviews suggest a company that can be incredibly rewarding to work for and with, but also one that faces serious tensions between its ideals and some real-world challenges in execution.

A recurring theme centers on the people and the care itself. Numerous reviewers describe the clients as wonderful, and they emphasize the satisfaction that comes from helping people live better lives. The caregiving teams are repeatedly credited with compassion, teamwork, and a genuine commitment to meeting residents' needs. Several commenters highlight how working with Clarity Care can feel meaningful and fulfilling: colleagues are supportive, residents and their families' needs are taken seriously, and the work can be very rewarding. There are mentions of flexible hours, good benefits, and opportunities to form lasting relationships with both clients and co-workers. This positive sentiment is often reinforced by notes about office staff and management who allegedly try to help workers with what they need, and by an overall sense of mission - one reviewer calls it "an amazing company" with a dedication to serving the community.

Yet alongside these positives runs a string of cautionary remarks about management and operational practices. A number of reviewers express skepticism about upper leadership, suggesting a disconnect between the company's stated mission and how it's carried out on the ground. Several comments accuse upper management of indifference toward residents and staff, with calls for state regulators to be alerted about alleged neglect or unsafe conditions. The rhetoric sometimes becomes stark: phrases like "late stage capitalism," "not be kept up," and "they don't care about residents or workers" appear in these accounts. In at least one location, there are specific concerns about safety and maintenance - outdoor light fixtures at the Menasha CSLP that have been nonfunctional for years, with claims that negative findings could have regulatory repercussions if the state learned of them. One reviewer even mentions a controversial claim regarding a maintenance leader's personal history, emphasizing that such statements are allegations rather than facts they can verify, but that they feel compelled to share concerns about accountability.

The reviews also recount troubling incidents that weigh heavily on confidence in the organization. A family member describes a resident being left outside too long, resulting in burns and blisters, along with alleged theft and a recent incident of being dropped by staff. The reviewer states clearly that they would not recommend placing a loved one at that location, citing poor communication and delayed ER involvement. Another reviewer uses stark language about the quality of care and the existence of "shady deals" that supposedly mask problems, criticizing compensation decisions at the top while residents face cutbacks. These accounts vary by location and tone, but they converge on a central point: there are real concerns about whether residents' safety, dignity, and well-being are consistently prioritized, and whether families are adequately informed about issues as they arise.

From the employee perspective, the experiences range from deeply positive to frankly challenging. Some workers praise the company for its flexibility, supportive teammates, and opportunities to grow within a mission-driven framework. Others describe a more stressful reality: being required to work at sites they have not trained for, with claims that they are pressured to comply regardless of personal or safety concerns. There are complaints about favoritism, frequent staff shortages, and a lack of appreciation for frontline workers. A few reviewers mention that communications from management can be inconsistent, and that staff sometimes feel left in the dark about important decisions or changes at particular sites. In short, while many employees report satisfaction and pride in their roles, several others report frustration with how staffing, scheduling, and recognition are handled.

The tone of the reviews shifts again when focusing on training and professional development. Some comments highlight a strong sense of purpose and positive, comprehensive experiences that help people grow in caregiving and in independent living skills. There are mentions of CNAs' classes, training environments, and supportive colleagues that help learners feel capable. However, a separate perspective is offered by a reviewer who criticizes a CNAs class as lacking the necessary support for learners with learning differences, calling out high costs and a perceived mismatch between the coursework and the students' needs. Taken together, these notes point to a mixed training picture: some learners benefit greatly from the programs, while others feel underserved or underserved by the quality and price of training.

Ultimately, the reviews present Clarity Care as a place with real, tangible strengths and undeniable challenges. The strongest positives revolve around the human aspects: compassionate care, meaningful work, supportive coworkers, flexible scheduling, and a mission to serve residents and their families. The most persistent concerns revolve around management accountability, safety and maintenance issues, and staffing - issues that affect both resident care and staff morale. Specific anecdotes - about neglected maintenance, miscommunications, and alleged safety incidents - underscore the need for improvements in oversight, transparency, and responsiveness to both residents and staff.

For readers considering Clarity Care, the message is nuanced. If you value working in a mission-driven environment with caring clients and a supportive team, there are many reviews that affirm this experience and point to meaningful, rewarding work. If you are a resident, family member, or prospective employee who prioritizes safety, consistent communication, and strong leadership accountability, these reviews suggest you should look closely at the specific site and management team. The company appears capable of delivering caring, person-centered services and flexible employment, but the variability across locations and the intensity of internal concerns indicate that improvements in governance, maintenance responsiveness, and regulator-facing transparency would be highly beneficial.

This part of Fond Du Lac, Wisconsin, offers a variety of amenities and services that may be appealing to seniors looking to settle in the area. With several restaurants, including Tucker's Hamburgers and Sebastian's Steak House, there are plenty of dining options nearby. Additionally, there are pharmacies like Walgreens and Agnesian Health Shoppe within close proximity for convenience. For medical care, there are multiple physicians' offices and hospitals such as SSM Health St. Agnes Hospital available. Places of worship like Salem United Methodist Church and Holy Family Catholic Community provide spiritual support for residents. The presence of cafes like Cellar District and transportation services like Quality Cab ensure easy access to social activities and necessities. Furthermore, parks like Lakeside Park offer opportunities for outdoor recreation and leisure. Overall, this part of Fond Du Lac provides a diverse range of resources that cater to the needs of senior residents.

Restaurants

• Tucker's Hamburgers (0.1 miles)
• Culver's (0.3 miles)
• The Sweet And Salty Pig (0.3 miles)
• Gillies frozen custard (0.3 miles)
• Sebastian's Steak House (0.4 miles)
• Kool Quick Stop (0.9 miles)
• McDonald's (1.2 miles)

Pharmacies

• Walgreens (0.1 miles)
• Canadian Drug Service (0.4 miles)
• Agnesian Health Shoppe (0.8 miles)
• Agnesian Pharmacy West (0.8 miles)
• Mercury Marine-Div of Brunswick, Pharmacy (0.8 miles)
• Kremer Pharmacy & Gift (1.9 miles)
• Agnesian Pharmacy Plus (2 miles)

Physicians

• Fond Du L.Ac. Psychiatry (0.2 miles)
• Agnesian Healthcare Plastic Surgery & Cosmetic Services (0.2 miles)
• Fox Valley Wellness Center (0.6 miles)
• SSM Health Fond du L.Ac. Regional Clinic (0.8 miles)
• Richard Schaefer, MD (1 miles)
• Fond Du L.Ac. Regional Clinic South - Alan W Roetker MD (1 miles)
• Adam Strittmatter, DO (1 miles)

Places of Worship

• Sisters Of Agnes (0.7 miles)
• Apostolic Christian Church (1.3 miles)
• Bread of Life Family Worship Center Church (1.6 miles)
• Institutional Ministries (1.7 miles)
• Salem United Methodist Church (1.8 miles)
• Sacred Heart Church (1.9 miles)
• Holy Family Catholic Community (2 miles)

Hospitals

• Fond Du L.Ac. Surgery Center (1 miles)
• Fond Du L.Ac. County Health Care Center (1.9 miles)
• St. Agnes Hospital (2 miles)
• SSM Health St. Agnes Hospital - Fond du L.Ac. (2 miles)
• Agnesian Healthcare (2 miles)

Cafes

• Cellar District (1.9 miles)
• Starbucks (2.7 miles)
• Starbucks (3 miles)
• Fanna's Market & Eatery (3.1 miles)

Transportation

• Quality Cab (1.9 miles)
• U-Haul Neighborhood Dealer (1.9 miles)
• Fond du Lac Skyport (FLD) (2.2 miles)

Parks

• Lakeside Park (3 miles)
• Rotary Voyageur Playground (3.1 miles)