Clarity Care Mihill House in Fond Du Lac, WI

Pros

• Staff at Clarity Care are absolutely awesome.
• Clarity Care is an amazing company.
• They are impressed by how well the clients are cared for.
• Clarity Care is a great place to work.
• The team shows great teamwork.
• People come together to better the lives of all consumers.
• Clarity Care offers flexible schedules and benefits.
• The caregivers and care teams are dedicated.
• Clarity Care is an asset to the community and the individuals they serve.
• Clarity Care offers competitive pay and ample hours.
• The company helps employees spend time with their families.
• Co-workers and office staff are wonderful.

Cons

• The head of Maintenance, Ross, is claimed to have gone to federal prison.
• There are outdoor light fixtures that haven’t worked for years, and management allegedly shrugged this off.
• Items were broken and stolen, and the agency was described as making the reviewer’s life a living hell.
• The company allegedly forces employees to work at houses they’ve never worked at or trained for, with no real option to refuse.
• It is described as a late-stage capitalism nightmare designed to profit from people who can’t afford to go to a nursing home.
• Upper management is accused of not caring about residents or workers.
• Some staff are described as abrasive and uncaring toward patients, and there is insufficient staff to properly care for residents.
• Not a good place at this time, with terrible service.

Review

This community is best suited for families that place a premium on front-line, compassionate caregiving and a flexible, mission-driven staff culture over pristine amenities or perfectly polished administration. The strongest truth here is that the care teams and direct caregivers tend to be genuinely devoted to residents, delivering warmth, patience, and personal attention that can make daily life more livable. For families who want a relatable, resident-focused experience where caregivers build meaningful rapport and residents feel seen by people who show up consistently, this setting can feel like a good fit. It is not a place built on flawless systems or flawless communication, but it can deliver real human connection when the care staff are present and engaged.

There are clear reasons to consider alternatives, however. Several reviews flag serious governance and safety concerns that would make families pause. Reported issues range from neglected maintenance, outdoor fixtures left unrepaired for years, to allegations of theft, resident mistreatment, and inconsistent supervision. Some comments describe abrupt or abrasive leadership and a sense that upper management does not prioritize resident wellbeing or workforce stability. In a setting where resident safety, reliable maintenance, and transparent communication matter deeply, these signals point toward a need for cautious evaluation and, in many cases, looking at other options with stronger, more consistent oversight.

The most compelling positives, the staff’s dedication and the care teams’ warmth, do offer meaningful offset to the downsides, but they do not fully counterbalance the main cons. When frontline workers are praised for compassion, flexibility, and rapport with families, that creates a strong, comforting daily experience for residents. Yet when concerns about maintenance neglect, safety lapses, and questionable leadership persist, the overall environment can feel unstable or unpredictable. For residents with higher care needs or families who require predictable routines and rapid issue resolution, the consistency of leadership and facility upkeep becomes a decisive factor that can override the appeal of earnest caregiving.

Families evaluating this community should ask pointed questions and insist on clear, verifiable answers. Scrutinize how quickly maintenance requests are resolved and who is responsible for follow-through. Inquire about staff-to-resident ratios on different shifts to gauge daily overwhelm or gaps in coverage. Request details on incident reporting, abuse prevention, and resident safety protocols, including re-checks of any past safety concerns and how they were addressed. Meet with current residents and families to hear firsthand about communication quality, and review the formal processes for complaint resolution. A candid visit should include a tour of the living spaces, common areas, and outdoor areas to assess maintenance and safety firsthand.

When compared with other options in Fond du Lac or nearby communities, the decision hinges on tolerance for potential instability versus the value placed on personal, devoted caregiving. If stability, proactive maintenance, and consistently responsive administration are non-negotiables, there are alternatives that may deliver more predictable outcomes. For families willing to trade a less polished management experience for ongoing warmth from caregivers, this community can still hold appeal, but with strict, ongoing due diligence and a clear plan for monitoring issues. Prospective residents should prioritize transparency about staffing, governance, and maintenance history before deciding to commit.

In sum, Clarity Care Mihill House presents a practical choice for those who prize real, human care and can live with imperfect systems. It is not a universal recommendation, particularly for families whose core priorities are flawless facility upkeep, unambiguous safety assurances, and dependable leadership. The clearest path to a sound decision is a disciplined visit plan: meet current residents and families, review maintenance and safety processes, demand concrete timelines for any outstanding issues, and compare these factors against clearly defined benchmarks from other communities. If those benchmarks tilt toward stability and proactive governance, it is wise to continue the search; if the decisive factor is a heartfelt caregiving ethos and flexible staff who genuinely connect with residents, this community warrants careful consideration, with eyes wide open and a firm plan to manage risks.

This part of Fond Du Lac, Wisconsin, offers a variety of amenities and services that may be appealing to seniors looking to settle in the area. With several restaurants, including Tucker's Hamburgers and Sebastian's Steak House, there are plenty of dining options nearby. Additionally, there are pharmacies like Walgreens and Agnesian Health Shoppe within close proximity for convenience. For medical care, there are multiple physicians' offices and hospitals such as SSM Health St. Agnes Hospital available. Places of worship like Salem United Methodist Church and Holy Family Catholic Community provide spiritual support for residents. The presence of cafes like Cellar District and transportation services like Quality Cab ensure easy access to social activities and necessities. Furthermore, parks like Lakeside Park offer opportunities for outdoor recreation and leisure. Overall, this part of Fond Du Lac provides a diverse range of resources that cater to the needs of senior residents.

Restaurants

• Tucker's Hamburgers (0.1 miles)
• Culver's (0.3 miles)
• The Sweet And Salty Pig (0.3 miles)
• Gillies frozen custard (0.3 miles)
• Sebastian's Steak House (0.4 miles)
• Kool Quick Stop (0.9 miles)
• McDonald's (1.2 miles)

Pharmacies

• Walgreens (0.1 miles)
• Canadian Drug Service (0.4 miles)
• Agnesian Health Shoppe (0.8 miles)
• Agnesian Pharmacy West (0.8 miles)
• Mercury Marine-Div of Brunswick, Pharmacy (0.8 miles)
• Kremer Pharmacy & Gift (1.9 miles)
• Agnesian Pharmacy Plus (2 miles)

Physicians

• Fond Du L.Ac. Psychiatry (0.2 miles)
• Agnesian Healthcare Plastic Surgery & Cosmetic Services (0.2 miles)
• Fox Valley Wellness Center (0.6 miles)
• SSM Health Fond du L.Ac. Regional Clinic (0.8 miles)
• Richard Schaefer, MD (1 miles)
• Fond Du L.Ac. Regional Clinic South - Alan W Roetker MD (1 miles)
• Adam Strittmatter, DO (1 miles)

Places of Worship

• Sisters Of Agnes (0.7 miles)
• Apostolic Christian Church (1.3 miles)
• Bread of Life Family Worship Center Church (1.6 miles)
• Institutional Ministries (1.7 miles)
• Salem United Methodist Church (1.8 miles)
• Sacred Heart Church (1.9 miles)
• Holy Family Catholic Community (2 miles)

Hospitals

• Fond Du L.Ac. Surgery Center (1 miles)
• Fond Du L.Ac. County Health Care Center (1.9 miles)
• St. Agnes Hospital (2 miles)
• SSM Health St. Agnes Hospital - Fond du L.Ac. (2 miles)
• Agnesian Healthcare (2 miles)

Cafes

• Cellar District (1.9 miles)
• Starbucks (2.7 miles)
• Starbucks (3 miles)
• Fanna's Market & Eatery (3.1 miles)

Transportation

• Quality Cab (1.9 miles)
• U-Haul Neighborhood Dealer (1.9 miles)
• Fond du Lac Skyport (FLD) (2.2 miles)

Parks

• Lakeside Park (3 miles)
• Rotary Voyageur Playground (3.1 miles)