413 East Bank Street, Fond Du Lac, WI 54935
For more information about senior living options: (844) 490-3973
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Kimberly Klaetsch is amazing and always has time for clients. Ashley is a fantastic lender who is knowledgeable and responsive. Laura Jahns is outstanding to work with and keeps transactions moving forward. Terri Wall is fantastic - super friendly, very professional, and highly helpful. Dean Vollmer is amazing and the best banker. Mike Hensen goes above and beyond to service accounts. Dan Hintz and Mike Hensen treat customers like people, not numbers; they're wonderful. The staff at National Exchange Bank & Trust are friendly, knowledgeable, and helpful. Ashley Deiler is friendly, easy to talk to, and answers all questions. Jeff Hayes is very patient and helpful in obtaining business loans. Sandy Stuewer is quick and helpful in getting items recorded. Chris the receptionist is always welcoming and knows how to direct customers.
A 20-year customer left after being told access would be cut off unless they signed up for a new business account with a 50-cent per-transaction fee. Local business owners nickname the bank "The Bandits" because of a mess created by Travis. The Saturday banker was not helpful and seemed uninterested in opening an account for the reviewer and their son. The reviewer was told opening an account would take 50 minutes and require a $500 minimum balance. The after-hours representatives were rude, nasty, and inconsiderate.Bank Street Home in Fond du Lac is best suited for families that want a highly personalized, hands-on financing and transition process when moving into assisted living. The community's strength is its team-driven approach: staff members who routinely go above and beyond, respond quickly, and maintain long-standing relationships with residents and their families. Reviews repeatedly point to individuals who become trusted guides through complex steps - financing, bridge loans, and even insurance-related matters - so families facing a move can expect to feel supported at every critical juncture. This is a setting where a dedicated point of contact and clear, timely communication make the difference between a stressful move and a smooth transition.
Those who should consider alternatives are the cost-conscious or digitally focused buyers. If the priority is minimal fees, streamlined online processes, or a less hands-on approach, this may feel more labor-intensive than necessary. A few reviews note tension around fee structures and pushback when new account policies are introduced, with some customers feeling pressured into changes for the sake of convenience rather than value. Additionally, while the vast majority praise personal service, there are isolated experiences of less responsive frontline interactions when simple tasks like opening a basic account were attempted, or when after-hours support was less satisfactory. For families that want a near-automatic, low-friction banking experience with less personal involvement, alternatives may be worth a closer look.
The core pros - personalization, responsiveness, and financial navigation - strongly offset the main drawbacks. The reviews showcase a team that answers questions promptly, explains complex steps clearly, and coordinates across the entire closing and move-in timeline. This is especially meaningful for senior-transition planning, where timing and accuracy matter. Staff members are repeatedly described as patient and dependable, capable of handling a range of needs from optimized loan scenarios to insurance claim processing. When families must align multiple moving parts - housing arrangements, financing, and future payments - the ability to rely on a trusted advisor reduces risk and lowers the chance of missteps that could delay a move.
That said, the practical risk hinges on costs and consistency of service. The most salient cons revolve around fee expectations and the possibility of inconsistent experiences at the periphery of service. For families, the takeaway is to secure a dedicated liaison and insist on transparent, written terms up front. Confirm not only the ideal financing path but also the fee implications, minimum requirements, and what happens if plans shift. In addition, map out how after-hours support will work, since critical questions can arise outside regular business hours. The aim is to preserve the same level of attentiveness you see in routine inquiries, even when timelines compress or plans change.
To make the most informed decision, request a single point of contact who will shepherd the entire process from pre-approval through move-in. Seek a detailed timeline with milestones and deliverables, and insist on written confirmations for all agreements. Clarify the exact fee schedule and any conditions that could increase costs during the transition. Prepare a contingency plan for potential delays, and verify the availability of in-person meetings at a local branch rather than relying solely on remote communications. A well-defined path reduces the risk of surprises and helps ensure the high-touch service consistently translates into real value.
In the final assessment, Bank Street Home stands out for families that prize relationship-driven support and a proactive, knowledgeable team to coordinate financing and moving logistics. It is not the place for those who prioritize minimal personal contact or rock-solid, low-fee terms with little flexibility. The community earns a strong recommendation for families navigating senior housing moves when the priority is a trusted advisor who can translate financial complexity into a clear, workable plan and keep the process moving smoothly. With the right expectations - particularly around costs and after-hours access - this is a highly reliable option for a well-organized, compassionate transition into assisted living.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Bank Street Home in Fond Du Lac, WI is a board and care home that provides a comfortable and supportive environment for seniors in need of assistance with daily living activities. Our fully furnished home offers a dining room where residents can enjoy delicious meals prepared and served by our caring staff. The beautiful garden and outdoor space provide a serene setting for relaxation and socializing.
We offer various amenities to ensure the comfort and convenience of our residents, including housekeeping services, move-in coordination assistance, telephone access, and Wi-Fi/high-speed internet connectivity.
Our dedicated caregivers provide personalized care services such as assistance with bathing, dressing, transfers, and medication management. We also coordinate with health care providers to ensure comprehensive care for our residents. For those with special dietary needs or preferences, we offer diabetes diets and accommodate special dietary restrictions.
Transportation arrangements are made for medical appointments, ensuring that our residents can easily access necessary healthcare services. Additionally, there are nearby cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals available for the convenience and enjoyment of our residents.
At Bank Street Home in Fond Du Lac, WI, we strive to create a warm and inviting community where seniors can receive the support they need while enjoying engaging activities and nearby amenities.
Bank Street Home is located at 413 East Bank Street, Fond Du Lac, WI 54935 in Fond du Lac County, Wisconsin
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