413 East Bank Street, Fond Du Lac, WI 54935
For more information about senior living options: (844) 490-3973
The bank is easy to work with and goes above and beyond for customers. Ashley helped customers obtain what they needed in a timely manner. Kimberly Klaetsch has been amazing, helping with home financing and insurance claims, always making time for clients and responding promptly. The bank provides fantastic local service. Mike Hensen was thorough and a great help with the property settlement. Laura Jahns was a pleasure to work with and went out of her way to help with the bridge loan. Tiffany Barth provided professional, responsive, and helpful customer service, resolving an issue promptly and turning a stressful situation into a positive experience. Kimberly delivered prompt answers and smooth, timely closing processes, exceeding expectations. Ashley was great to work with and the process has improved. Laura is wonderful to work with - patient, communicative, and knowledgeable; highly recommended for mobile home loans. Laura was outstanding to work with and ensured answers to every question during the first home purchase; highly recommended. They made buying a manufactured home easy and hassle-free for first-time buyers. Sandy Stuewer provided quick and helpful service recording a mortgage. Terri Wall is fantastic - friendly, professional, and treats customers very well.
A 20-year customer left the bank after being told access to accounts would be restricted unless signing up for a new business account with a 50-cent per transaction bill-pay fee. Some local business owners referred to the bank as "The Bandits" due to the fee policy, noting a mess caused by a staff member (Travis) that Beth, Renee, and Cheryl helped fix. A prospective customer felt undervalued after an unsatisfactory Saturday visit where the staffer seemed uninterested in opening an account and required a $500 minimum, leading them to choose a no-minimum competitor instead.The collection of experiences shared about National Exchange Bank & Trust paints a clear picture of a local institution that many customers rely on for personal, attentive service across a wide range of needs. Across home purchases, refinances, loans, insurance claims, and everyday banking, the common thread is friendly, knowledgeable staff who are easy to work with and who go above and beyond to keep things moving smoothly. The tone throughout is one of appreciation for a team that treats customers like people and not just numbers, often turning potentially stressful financial processes into straightforward, well-supported experiences.
A recurring highlight is Ashley, who shows up repeatedly as a model for responsive, clear communication. Review after review notes how Ashley promptly explains options, provides updates, and keeps the process on track during home purchases and financing steps. In several instances, customers credit her with making complex transactions feel manageable, and with ensuring that timelines are met and questions answered without delay. Whether guiding a client through a purchase, assisting with a home equity loan, or simply staying on top of the latest developments, Ashley's presence is described as reassuring and professional.
Laura Jahns also stands out as a trusted guide through major financial milestones. Multiple customers praise her for her patience, depth of knowledge, and steady communication. She's described as well-versed in the processes involved in mobile and manufactured home loans, bridging loans, and standard mortgage work. People specifically note her ability to keep transactions moving forward and to respond promptly to emails and calls. The consistent sentiment is that Laura makes financing feel accessible and straightforward, earning lasting loyalty from clients who have relied on her for years.
Other staff members earn high marks for their dedication and thoroughness as well. Mike Hensen is repeatedly recognized for his reliability and thorough support, whether it's preparing, faxing, emailing, or wiring documents and instructions for out-of-state settlements. Reviewers describe him as someone who treats clients as people, going the extra mile to make sure every detail is correct and every step is explained. The praise extends to colleagues like Dan Hintz, with customers noting the sense that they are being cared for rather than merely serviced. These experiences collectively reinforce the sense that the bank's team can handle both routine needs and more complex requests with competence and warmth.
Several specific personnel are celebrated for their leadership and ongoing support. Terri Wall (also referred to as Teri Wall in some reviews) is repeatedly called a standout, described as a "GEM" and the best personal banker for handling a wide array of banking needs. Reviewers highlight her responsiveness, organization, and readiness to help with personal accounts, accounts for minors, and even volunteer organizations. She is depicted as someone who can be leaned on for quick, reliable solutions, reinforcing a culture where customers feel genuinely cared for when they reach out.
Kimberly Klaetsch earns high praise for the way she handles financing and insurance-related matters. Reviewers describe her as everything they could have hoped for, answering questions promptly and guiding clients through building and closing processes with ease. Some note that Kimberly has stepped into a role formerly held by another well-regarded team member, signaling a strong continuity of service and a commitment to maintaining high standards.
The bank's positive reputation is also reflected in a sense of community and trust. Several customers emphasize their long-tenured relationships, describing how the bank's team has supported them for many years with both personal and business banking needs. The service is characterized as not only efficient but also genuinely generous, with staff going out of their way to ensure things go smoothly and to help clients feel confident in their decisions.
Not everything is depicted as flawless, however. A few reviews present a more mixed picture that acknowledges room for improvement. One long-time customer described a policy change in business banking that felt impersonal and self-serving, noting a new free account tied to a 50-cent per transaction fee on bill pay. The reaction was strong enough to prompt the customer to switch to a bank with no fees, and the message carried a sense of disappointment that a longtime relationship could be affected by a seemingly small charge. The comment about fellow business owners calling the bank "The Bandits" underscores a genuine concern about how changes are perceived by people who rely on them every day, even though the reviewer also credited certain staff members (Beth, Renee, and Cheryl) for repairing the fallout from the situation.
Another review highlights a less favorable in-branch experience, where a prospective customer felt the staff were not as engaged as they could be when opening an account for themselves and their child. The wait time and the minimum balance requirement cited by that staff member contrasted with a quicker, easier experience at another institution, leaving a negative impression about how welcoming and helpful the branch could be in that moment. While this is only one counterpoint among many glowing endorsements, it serves as a reminder that even strong teams can improve in how they handle first impressions and accessibility for new customers.
Despite these occasional criticisms, the prevailing sentiment is that National Exchange Bank & Trust is a local, trustworthy institution with a dedicated team that genuinely cares about its customers. From the confidence of long-time borrowers like those who have financed multiple homes with the bank to the appreciation voiced by clients who have benefited from patient, responsive guidance during refinances, the overall narrative is one of reliable, people-centered banking. The bank is repeatedly described as a place where individuals know your name, respond promptly to questions, and help you navigate complex financial journeys with clarity and care.
In sum, the experience shared across these reviews paints a portrait of NEBAT as a community-focused bank that shines in the hands-on, personal side of banking. The standout staff - Ashley, Laura, Mike, Terri/Teri, Kimberly - and many others contribute to a culture of proactive service, patient explanation, and a willingness to do what it takes to keep transactions moving smoothly. While there are noted areas for improvement, particularly around policy communications and in-branch first impressions, the overarching impression is one of a local bank that many customers are happy to call their financial partner for the long term.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Bank Street Home in Fond Du Lac, WI is a board and care home that provides a comfortable and supportive environment for seniors in need of assistance with daily living activities. Our fully furnished home offers a dining room where residents can enjoy delicious meals prepared and served by our caring staff. The beautiful garden and outdoor space provide a serene setting for relaxation and socializing.
We offer various amenities to ensure the comfort and convenience of our residents, including housekeeping services, move-in coordination assistance, telephone access, and Wi-Fi/high-speed internet connectivity.
Our dedicated caregivers provide personalized care services such as assistance with bathing, dressing, transfers, and medication management. We also coordinate with health care providers to ensure comprehensive care for our residents. For those with special dietary needs or preferences, we offer diabetes diets and accommodate special dietary restrictions.
Transportation arrangements are made for medical appointments, ensuring that our residents can easily access necessary healthcare services. Additionally, there are nearby cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals available for the convenience and enjoyment of our residents.
At Bank Street Home in Fond Du Lac, WI, we strive to create a warm and inviting community where seniors can receive the support they need while enjoying engaging activities and nearby amenities.
Bank Street Home is located at 413 East Bank Street, Fond Du Lac, WI 54935 in Fond du Lac County, Wisconsin
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