Serenity Homes

Pros

• The facility has a great community environment quality and the staff and doctors are very informative.
• Residents reported that the staff were very friendly and available for conversation when needed.
• The facility kept residents clean and well-groomed, contributing to their happiness.
• Some residents expressed that the rooms were very spacious and the staff was nice.
• Under the management of Bethany Firkus, the facility appears well managed, with staff trained to handle dementia-related behaviors.

Cons

• The facility has bruising and abrasions on patients, indicating a lack of proper care.
• There are serious cleanliness issues, including laundry being placed in the wrong patients' rooms and furniture in horrific condition.
• The environment feels cold and institutional, with residents appearing to be in a catatonic state.
• Nursing staff may not have proper licensing, raising concerns about the quality of care.
• Workers frequently leave to smoke in their cars, suggesting a lack of professionalism or oversight.
• Many residents are left parked in front of TVs without any interaction from staff.
• The facility is poorly managed, as evidenced by ongoing cleanliness issues and an alarming sound that cannot be turned off.
• The promised improvements seem insincere, with management offering vague plans without follow-through.

Review

The reviews of the care facility reveal a stark contrast in experiences that reflect varying levels of satisfaction among residents and their families. On one hand, there are comments highlighting significant concerns about patient well-being, safety, and the general environment of the facility. On the other hand, some reviews provide positive feedback regarding staff interactions and overall management.

Several reviewers express deep dissatisfaction with the conditions within the facility. Reports of bruising and abrasions on patients raise alarming red flags about resident care. Complaints regarding laundry being placed in incorrect rooms suggest a lack of attention to detail that could potentially lead to further issues relating to hygiene and resident dignity. Moreover, infrastructure concerns were noted, including nails protruding from surfaces, chipping drywall, and peeling paint—all indicative of neglect that undermines the quality of life for residents. Some visitors observed nursing staff who allegedly lacked proper licensing, raising serious questions about compliance with health regulations and standards needed for adequate care.

Another concerning observation pointed towards absenteeism among staff—indicated by workers leaving to sit in cars to smoke rather than attending to residents' needs. The review highlighted that many residents appeared disengaged, sitting passively in front of television screens without meaningful interaction or activities that could stimulate mental engagement or social connection. This atmosphere suggested a cold institutional feel rather than a caring community environment.

Conversely, several reviews painted a more optimistic picture underlining positive aspects such as spacious rooms and an inviting community atmosphere. Some individuals reported favorable interactions with friendly staff members who were approachable when needed. The management under Bethany Firkus came highly mentioned by select reviewers who felt assured by her leadership style and believed that staff members appeared well-trained to handle complex behavioral challenges associated with dementia care.

Residents’ cleanliness was also praised in some comments; one reviewer specifically noted that their loved one was kept clean and neatly groomed during their stay at Serenity Homes—a testament to hands-on personal care provided by certain caregivers at the facility. Such remarks offer glimpses into individualized attention given to some residents amidst broader systemic issues highlighted by others.

Even though there were praises for community features such as having a friendly cat on site—an aspect that some found charming—it ultimately turned out to be a dealbreaker for potential clients concerned about allergies or personal preferences regarding pets. The disparity between individual experiences underscores the complexity inherent in assessing long-term care facilities—where one family may find comfort while another feels grave concern over safety standards.

Ultimately, while there are pockets of positivity surrounding specific aspects like community feel and engaged staff members under strong management, pervasive themes indicate urgent needs for improvement in cleanliness standards, staffing adequacy, infrastructure integrity, and resident engagement practices within the facility overall. These conflicting perspectives serve both as warnings for prospective clients as well as signals for necessary operational enhancements needed within this caregiving institution to truly fulfill its commitment toward quality patient care.

Located in Windsor, Wisconsin, this area offers a diverse range of amenities and services for seniors looking to settle down in a peaceful neighborhood. With a variety of dining options such as El Alegre Mexican Rest and Norske Nook within half a mile, residents can enjoy delicious meals close to home. For medical needs, there are several reputable physicians and healthcare facilities nearby, including Gerald Corcoran, DDS and Total Wellness. Nature lovers can take advantage of the beautiful parks like Western Green Area Park and Conservancy Commons Park for leisurely strolls or picnics. Additionally, there are places of worship for spiritual fulfillment and pharmacies for convenience. The proximity to Spay Me hospital ensures access to quality healthcare services. Transportation options are easily accessible with Dane County Regional Airport located just 8.1 miles away. Overall, this area provides a comfortable and convenient setting for seniors seeking a vibrant community in Windsor.

Restaurants

• El Alegre Mexican Rest (0.5 miles)
• Norske Nook (0.5 miles)
• Karen The Cake Lady (0.6 miles)
• Deforest Family Restaurant (0.8 miles)
• Jimmy John's (1.1 miles)
• Subway (1.7 miles)
• Taco Bell (1.7 miles)

Physicians

• Gerald Corcoran, DDS (0.5 miles)
• Robertson Plastic Surgery (6.5 miles)
• Allure Skin Health (6.7 miles)
• Aesthetic Artistry MedSpa (6.9 miles)
• Total Wellness (7 miles)
• Erdman, Boyd Madison Vein and Laser Institute (7.3 miles)
• Sun Prairie Clinic (7.3 miles)

Parks

• Western Green Area Park (0.8 miles)
• Conservancy Commons Park (2.4 miles)
• Windsor Hill Playground (2.5 miles)
• Terrace Park (3.3 miles)
• Audubon Goose Pond State Natural Area (4.7 miles)
• Orfan Park (5.9 miles)
• Bristol Ridge Community Park (6.3 miles)

Pharmacies

• Hometown Pharmacy Long Term Care Pharmacy (0.9 miles)
• Walgreens (1.2 miles)
• Walgreens (5.9 miles)
• Scientific Protein Laboratories (6.9 miles)
• UW Health at The American Center Pharmacy (7 miles)
• Walgreens (7.1 miles)
• O'Connell Pharmacy (7.3 miles)

Places of Worship

• Norway Grove Memorial Lutheran Church Elca (1.6 miles)
• Zion Evangelical Lutheran Church Wels (4 miles)
• Sacred Hearts of Jesus and Mary Catholic Church (7.9 miles)
• Heartland Community Church (7.9 miles)
• St Michael's (8.3 miles)
• Eastside Evangelical Lutheran (8.7 miles)

Hospitals

• Spay Me (5.4 miles)

Transportation

• Dane County Regional Airport (MSN) (8.1 miles)

Cafes

• Panera Bread (8.7 miles)
• Starbucks (8.9 miles)

Theaters

• Flix Brewhouse (9.1 miles)