Overall Review of Connolly Manor Assisted Living
common
7 reviews mention this
Therapy and rehab support stands out
Residents and families describe meaningful progress through therapy during rehab stays.
Multiple reviews focus on rehab therapy and the idea that the team helped residents regain strength and mobility. People mention speech, physical strength, and motivation from therapy staff, along with strong PT and OT support. Several families also describe improvements over time, including being able to stand or walk more after arriving with limited mobility.
common
30 reviews mention this
Staff kindness and help are frequent
Many residents describe staff as caring, attentive, and responsive to day-to-day needs.
A large share of reviews emphasize that staff members are friendly, caring, and helpful. Residents and families commonly mention nurses and CNAs, along with therapists, housekeeping, and kitchen staff, making the day-to-day experience feel respectful and supportive. Communication is also called out in positive reviews, including family being updated when health concerns come up.
common
3 reviews mention this
Dining is commonly praised
Meals are a recurring bright spot in resident and family feedback.
Some residents and families specifically call out the food as great or delicious. In addition to overall meal satisfaction, one review highlights the kitchen staff and regular meal service during a rehab experience. This aligns with the community offering meals as part of everyday living.
caveat
2 reviews mention this
Cleanliness concerns and urine odors
A few reviewers report urine odors and cleanliness problems in the facility.
Not every review is positive about the environment. At least a couple of reviewers describe a noticeable urine smell when visiting or after a stay, including one complaint that the facility was not clean. Those negative notes stand out against other feedback that the building is clean.
caveat
6 reviews mention this
Staffing and responsiveness draw criticism
Several reviewers say staffing levels and response times were not adequate.
A recurring complaint is that residents had to wait for help or repeatedly request care before needs were addressed. Some reviewers describe delayed responses to call buttons, difficulty getting requested items or medical steps completed, or general understaffing. A separate set of comments also points to weak communication and follow-through with family members, which amplified frustrations during stays.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.