1120 N Mullan Road, Suite 206, Spokane, WA 99206
To contact a resident: (509) 368-9252
For more information about senior living options: (866) 208-4318
Overall Review of Total Care - Spokane
Pros
Tara was wonderful and a delight to work with.- Fantastic help arrived.
Cons
They were terrible to work for.- Staffing is horrible.
Review
Total Care - Spokane is best suited for families that can tolerate some staffing variability while actively leveraging strong onboarding and the right caregiving team when it’s in place. The community shows genuine potential for attentive, personalized care, especially in moments when leadership is engaged and a capable aide is assigned quickly. The most convincing strength emerges when a resident is paired with a dedicated caregiver and a responsive coordinator; in those instances, care feels practical, dependable, and warmly engaged. But this potential rests on stability in staffing and consistent leadership. Without that, schedules drift, communication falters, and daily routines become erratic. For families willing to take an active, hands-on role in scheduling and care coordination, the upside can be meaningful; for others, the risk of inconsistency may be prohibitive.
Those weighing alternatives should consider the degree of staffing stability required. If a resident needs highly predictable, cross-shift coverage and a stable primary caregiver over the long term, this community may not deliver that reliably. The most assuring outcomes happen when the team can lock in a consistent cadre of aides and maintain steady supervision. Families with high care acuity who cannot tolerate frequent caregiver turnover or days when no single caregiver is consistently assigned should look elsewhere. In short, this is a place where the right alignment between leadership, onboarding, and caregiving can produce solid results, but misalignment can quickly erode confidence and routine.
The strongest positives center on onboarding and personal connections. When a clear point person is involved, the transition can be swift: initial conversations, a meet-and-greet with the care team, and a rapid arrival of help within days. Tara, identified as wonderful by one family, underscores that individual staff excellence exists and can translate into compassionate, capable support. The anecdote about Sonja arranging timely help demonstrates that, with the right staff and a cooperative administrator, residents receive responsive, hands-on assistance. These moments illustrate what the community can deliver at its best: practical, attentive care that feels genuine and user-friendly.
The principal downside is staffing volatility and the corresponding management challenge. The stark criticism that staff were “terrible to work for” points to a problematic workplace culture or leadership dynamic, which, in a senior setting, can ripple into resident care. In short order, inconsistent staffing, high turnover, and uncertain scheduling can undermine trust, create gaps in daily routines, and complicate care plans. While positive experiences are possible, the negative feedback cautions families to probe deeply into how staffing is recruited, retained, and scheduled, and to assess whether the on-site leadership consistently reinforces a stable, resident-centered approach.
Despite the concerns, the pros can offset the cons for families who build a proactive partnership with the facility. When a stable, high-quality caregiver team is in place, the level of day-to-day attentiveness and responsiveness can be high, and the onboarding experience demonstrates what coordinated care should look like. The key is to insist on continuity: a designated primary caregiver, a predictable schedule, and clear escalation paths when gaps arise. If the leadership can demonstrate a track record of maintaining that stability, Total Care - Spokane becomes a practical, even competent choice for those who need hands-on involvement from families but want a setting that can pivot quickly when a team is aligned.
For a final decision, approach is essential. Tour with questions aimed at cementing caregiver continuity: who will be the resident’s primary care partner, what is the turnover rate among direct caregivers, how are shifts covered during illness or vacations, and what is the formal process for addressing scheduling gaps. Request concrete metrics: average time to assign a new aide after a move-in, and the weekly cadence of family communications. If the answers convey reliable continuity and a track record of engaged leadership, the pros translate into solid daily living for a resident who benefits from personal attention and prompt assistance. If not, the safer route is to pursue communities with stronger demonstrated stability and more predictable caregiver coverage. This community can work, but only for families prepared to demand and sustain that stability over time.
Spokane International (12 miles away)
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