Mashburn House II

Pros

• The sales team is really great.
• There are good prices on reasonable homes.
• David is very helpful and doing an amazing job.
• The area is very nice and quiet with amazing views.
• Brad and David are amazing, and there is a good selection of homes.

Cons

• The homeowners have had very bad experiences since the year mark after moving in.
• They feel the customer satisfaction team reaches out but does not address their issues.
• The backyard lawn on a slope lacks retaining walls, allowing rainfall from neighboring properties to pool with no drainage.
• They paid a premium for the lot but cannot use any of it.
• The builders blame the homeowners for all the issues.
• Exterior lighting is inadequate, leaving the driveway area very dark.
• Construction quality is poor overall.
• A wide stud behind the drywall for mounting a TV was completely missed.
• The kitchen cabinets show poor workmanship and required multiple contractor visits to fix.

Review

They're houses, but the experience of owning a home in Liberty Ridge has left a mixed and often frustrating impression. The narrator describes themselves as longtime homeowners who chose Liberty Ridge hoping for a solid build and reliable service, only to confront a sequence of problems that cropped up after the purchase. They acknowledge that the sales team was pleasant and helpful at the outset, which makes the later issues feel all the more disappointing. Even though the company's customer satisfaction team reaches out, the feelings conveyed are that their concern often doesn't translate into meaningful action or lasting solutions. The core message is that the initial positivity during sales did not carry through once the home was completed.

A central complaint centers on the backyard lawn and drainage, a problem tied to the property's slope. Many homes in the area sit on inclined lots, but this particular yard lacks retaining walls or other features to keep rainfall from neighboring properties from spilling onto the yard. The result is a congested flow of water that has nowhere to escape, creating an unsightly and unusable space. The reviewer notes the premium paid for the lot and emphasizes that they cannot even utilize a portion of it, which exacerbates the sense that they were left with an avoidable issue. In their view, the developer or builder seems to place fault on the homeowners rather than addressing the fundamental site drainage problems.

Exterior lighting is another recurring grievance. In a neighborhood where most homes have adequate lighting, the reviewer describes their own property as significantly lacking. The driveway and surrounding areas feel very dark, which not only creates safety concerns but also contributes to a visual mismatch when driving through the community. The inconsistency among neighboring homes adds to the impression that the lighting plan for their house was inadequate or poorly executed compared with similar homes nearby.

Beyond the exterior, the narrative also paints a picture of substandard construction quality. Specific defects include the absence of a wide stud behind the drywall in the area designated for mounting a media device, which is a notable drawback for anyone hoping to install or support equipment. Kitchen cabinets are described as poorly crafted, necessitating multiple visits from contractors to fix issues. Walls are said to be thinner than expected, implying the use of lighter materials that permit sound to travel more easily, contributing to a less solid overall feel in the home. Perhaps most troubling is the claim that, even during construction and before drywall, the reviewer identified deteriorated studs where support would be needed for mounting items; the builder's response - "that's normal" - is characterized as inadequate and unsatisfactory, especially given the homeowner's plans to mount or hang things in those locations.

The narrative does not stop at construction flaws; it also touches on the responsiveness and attitude of the company's staff after the sale. The reviewer asserts that although the customer satisfaction team makes contact, the responses feel hollow or dismissive, as if the concerns are not being taken seriously or resolved in a timely fashion. This sense of being ignored or dismissed compounds the frustration, particularly when the homeowner is dealing with tangible, practical issues that affect daily living and the ability to use the home as intended.

Toward the end, the reviewer shifts to a candid, personal plea for others to consider their experience before purchasing a home from KB. They emphasize that the problems they've faced are not just minor inconveniences but have made their living situation a nightmare. It's noted in a somewhat defensive tone that this is not their first home and that their expectations were shaped by prior experiences. The lament is not solely about isolated defects but about a broader pattern of what they view as poor quality control and insufficient post-sale support.

Interwoven with the negative aspects are small glimmers of positive sentiment found in other lines of feedback. The reviewer briefly acknowledges "good prices on reasonable homes," implying that the financial value could be attractive to some buyers. They also mention that "David is very helpful and doing an amazing job," and that the area is "very nice and quiet back there with amazing views." Another positive thread notes a "good selection of homes" and praises Brad and David as "amazing." These lines suggest that in addition to the significant construction and service frustrations, there are individual staff members and features of the development that some customers appreciate. The overall portrait, however, remains dominated by dissatisfaction with the final product and with the post-purchase experience.

Taken together, the account presents a complex and largely critical view of the Liberty Ridge experience. The initial attractiveness of a well-presented sales process and pleasant interactions is overshadowed by ongoing problems after construction: drainage and usability of outdoor space, inadequate exterior lighting, questionable construction practices, and a perceived lack of effective follow-through from the customer care team. The reviewer's narrative emphasizes a sense of being told issues were "normal" or routine, a stance that feels out of touch with their lived reality - especially when it affects the comfort, safety, and value of their home. Despite some mentions of helpful staff and reasonable pricing, the dominant takeaway is a warning about quality control, site planning, and responsive service after the sale.

Spanaway, Washington offers a convenient and bustling community for seniors looking to settle down. With a variety of pharmacies such as Walmart Pharmacy, Rite Aid, and Walgreens nearby, accessing necessary medications and healthcare services is easily accessible. In addition, there are plenty of dining options available within a short drive, including fast food restaurants like McDonald's and Wendy's, as well as local favorites like Lucky's Drive In and Pour Me Bar and Bistro. For those who enjoy a good cup of coffee or a quick bite to eat, cafes like Starbucks and Panera Bread are also within reach. Nearby places of worship such as St Mary's Catholic Church and Evergreen Presbyterian Church provide spiritual support for residents. With physicians offices like Oral Surgical Associates and Rainier Medical Group in the area, medical care is readily available. Spanaway also offers parks like Frontier Park and Bradley Lake Park for outdoor recreational opportunities. The transportation options include the Lakewood Station Sounder train for easy commuting. For any emergency medical needs, hospitals like Attaway Hospital and Madigan Army Medical Center are close by as well. And when you're looking for some entertainment, the AMC Lakewood Mall 12 theater is just a short drive away. Overall, Spanaway provides seniors with a diverse range of amenities and services in a lively neighborhood setting.

Pharmacies

• Walmart Pharmacy (1 miles)
• Rite Aid (2.1 miles)
• Albertsons Pharmacy (2.3 miles)
• Walgreens (2.4 miles)
• Safeway Pharmacy (2.8 miles)
• Parkland Marketplace (3.6 miles)
• Walgreens (4.3 miles)

Restaurants

• McDonald's (1.1 miles)
• Wendy's (2.1 miles)
• Taco Bell (2.5 miles)
• McDonald's (2.6 miles)
• McDonald's (2.7 miles)
• Lucky's Drive In (3.4 miles)
• Pour Me Bar and Bistro (5.5 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (2.7 miles)
• Starbucks (6 miles)
• Panera Bread (7.1 miles)
• Starbucks (7.2 miles)
• Dutch Bros Coffee (7.2 miles)
• Panera Bread (7.3 miles)

Places of Worship

• St Mary's Catholic Church (3.4 miles)
• Iglesia Ni Cristo (5.9 miles)
• Evergreen Presbyterian Church (6.7 miles)

Physicians

• Oral Surgical Associates (3.6 miles)
• Rainier Medical Group (5.7 miles)
• Woodcreek Healthcare (6.1 miles)
• Sunrise Medical Campus (6.2 miles)
• Park in Kwon MD - In Kwon Park, MD (6.3 miles)
• Daniel Enestroescu (6.3 miles)
• Washington Gastroenterology - Sunrise Clinic (6.3 miles)

Parks

• Frontier Park (5.8 miles)
• Sunrise Park (7.6 miles)
• Bradley Lake Park (7.8 miles)

Transportation

• Lakewood Station Sounder train (6.1 miles)

Hospitals

• Attaway (6.8 miles)
• Madigan Army Medical Center (6.9 miles)
• Multicare Medical Center (8.2 miles)

Theaters

• AMC Lakewood Mall 12 (7.1 miles)