Where the Heart is in Burlington, WA
Save410 S Norris St, Burlington, WA 98233
For more information about senior living options: (844) 490-3973
Where the Heart Is offers competitive monthly costs relative to Skagit County and the broader Washington state landscape. For a semi-private room, residents can expect to pay $3,400, significantly lower than the county average of $4,543 and the state average of $4,267. The studio option at Where the Heart Is is priced at $5,130, which surpasses both the county's cost of $4,135 and the state's average of $4,126. Conversely, for a one-bedroom unit, the facility charges $6,010 - this figure is notably higher than Skagit County's average of $3,743 but aligns more closely with Washington state's average of $4,632. Overall, while semi-private accommodations present a valuable opportunity for affordability at Where the Heart Is, studio and one-bedroom options reflect a different price dynamic that may warrant consideration from prospective residents.
| Floor plans | Where the Heart is | Skagit County | Washington |
|---|---|---|---|
| Semi-Private | $3,400 | $4,543 | $4,272 |
| Studio | $5,130 | $4,135 | $4,128 |
| 1 Bedroom | $6,010 | $3,743 | $4,634 |
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Where the Heart Is in Burlington is best suited for families seeking a warm, home-like assisted living environment where social life and personal connections drive daily life. The community's open-layout, small-neighborhood design and activity-forward approach tend to attract residents who thrive on companionship, meaningful relationships with caregivers, and a friendly, family-like atmosphere. For seniors who value intimacy, easy access to shared spaces, and staff who treat residents like part of a close-knit community, this setting can feel like a welcoming second home. Those who require unwavering clinical oversight, perfectly consistent staffing, and perfectly predictable administration may want to consider alternatives with a more rigid care-and-operations model.
From the positive side, the most consistent praise centers on genuine caregiver warmth and a sense that staff care deeply about residents. Families highlight in-house amenities - salon services, physical therapy, and a robust activities calendar - that support social engagement and routine. The housing itself - welcoming rooms in a homey footprint - and the atmosphere of the place are repeatedly cited as major strengths. The staffers who stay long-term are described as dedicated, and several families point to specific caregivers who made meaningful, ongoing connections with their loved ones. In short, the environment often feels nurturing and personally attentive.
Yet the picture is not uniformly rosy. A number of reviews raise red flags about medical oversight and day-to-day operations. Nursing support is described as inconsistent, with medication administration and routine checks sometimes requiring families to fill gaps or coordinate care themselves. Billing friction and reimbursement hiccups recur, shaking families' confidence during already stressful transitions. Additional concerns include items going missing, laundry issues, and safety lapses that have, on occasion, led to hospital visits or emergency responses. These threads of frustration are not universal, but they recur enough to warrant careful scrutiny before committing.
Management and communication are a recurring fault line. Several families praise the marketing and front-line leadership for being accessible and compassionate, yet others report unclear accountability, leadership turnover, and a perceived disconnect between administration and frontline caregivers. When problems arise, the experience can feel uneven: some families experience prompt responses and clear guidance, while others encounter delays or a sense that issues slip through the cracks. The dichotomy - stellar direct-care staff versus uneven governance - helps explain why many residents and families feel both affection for the community and concern about its longer-term reliability.
The core strengths can still offset many downsides for families who elevate social wellness and care relationships. The warmth of caregivers, the community atmosphere, and the sense that residents are truly valued can mitigate occasional logistical gaps, especially for those who do not demand perfect administrative predictability. The home-like floor plans, accessible on-site services, and safety-minded routines offer real quality-of-life benefits. For those with Medicaid or similar support arrangements, the willingness to work across funding structures is meaningful. Still, the balance rests on consistent communication and steady governance; without those, even excellent caregiving risks feeling episodic rather than dependable.
For families weighing Where the Heart Is, the decision hinges on the priority placed on companionship and daily joy versus the risk of operational inconsistency. Prospective residents should demand a concrete, current service plan, transparent staffing ratios, and a clear, practiced medication protocol. Ask for a detailed calendar of activities, dining options, and a formal process for addressing concerns and grievances. Speaking with current residents about day-to-day responsiveness and observing the pace of problem-solving during a tour are wise steps. If reliability, predictable billing, and sustained medical oversight are non-negotiable, it pays to explore comparable communities in the region; if a warm, engaged, homey environment with personal attention remains paramount, this community can be deeply rewarding - provided governance and communication are vigilantly monitored.
Where the Heart is in Burlington, WA is an assisted living community that specializes in memory care. Our dedicated staff provides high acuity care and medication management for residents who need extra support. We also offer incontinence care to ensure comfort and dignity for our residents.
Our community boasts a variety of amenities designed to enhance the quality of life for our residents. With activities on-site, there is always something fun and engaging to do. Residents can enjoy beautiful views of our garden or relax in our indoor common areas. Our ground floor units are handicap accessible, and residents have access to Wi-Fi/high-speed internet.
Meals at Where the Heart is are a delight for the senses. We serve a range of delicious options including international cuisine, low/no sodium meals, vegan, vegetarian, and no sugar options. Our dining experience offers restaurant-style dining as well as special dining programs. Room service is available for added convenience.
We believe in nurturing the mind, body, and spirit of our residents through a variety of activities. Bible study groups, educational speakers, cooking classes, and day trips are just a few examples of the engaging opportunities we provide. We also host happy hours, karaoke nights, wine tastings, live musical performances, and offer devotional activities on-site provided by visiting clergy members.
The location of Where the Heart is offers convenience and accessibility with various amenities nearby. There are 15 cafes to enjoy nearby along with 4 parks where residents can take leisurely walks or enjoy nature. For healthcare needs, there are 9 pharmacies and 30 physicians within close proximity. Should specialized medical attention be required, there are 3 hospitals nearby.
At Where the Heart is in Burlington, WA we strive to create a warm and welcoming environment where residents can feel at home while receiving exceptional care tailored to their individual needs.
This part of Burlington, Washington, offers a variety of amenities and services that may be appealing to seniors looking to retire in the area. The proximity to cafes such as Starbucks and Billy's Cafe provides opportunities for socializing and enjoying a cup of coffee. Nearby pharmacies like Walgreens and Haggen Pharmacy make it convenient for residents to access medications and health supplies. The selection of restaurants, including MOD Pizza and Taste Of Thai By Wipa, offer diverse dining options. Access to medical care is readily available with Quick Care Clinic and Burlington Family Practice within close distance. The presence of theaters like AMC Cascade Mall 14 provides entertainment options, while parks such as Skagit River Park offer opportunities for outdoor recreation. Additionally, the hospitals in the area, including PeaceHealth United General Hospital, ensure quality healthcare services are easily accessible. Overall, this part of Burlington presents a well-rounded community with amenities that cater to the needs of seniors looking for comfort and convenience in their retirement years.
Where the Heart Is offers competitive monthly costs relative to Skagit County and the broader Washington state landscape. For a semi-private room, residents can expect to pay $3,400, significantly lower than the county average of $4,543 and the state average of $4,267. The studio option at Where the Heart Is is priced at $5,130, which surpasses both the county's cost of $4,135 and the state's average of $4,126. Conversely, for a one-bedroom unit, the facility charges $6,010 - this figure is notably higher than Skagit County's average of $3,743 but aligns more closely with Washington state's average of $4,632. Overall, while semi-private accommodations present a valuable opportunity for affordability at Where the Heart Is, studio and one-bedroom options reflect a different price dynamic that may warrant consideration from prospective residents.
Where the Heart is is located at 410 S Norris St, Burlington, WA 98233 in Skagit County, Washington
The features offered by Where the Heart is play a crucial role in supporting individuals with dementia or Alzheimer's disease through comprehensive and tailored care. The 24-hour supervision ensures residents are always monitored for safety, while assistance with activities of daily living, such as bathing, dressing, and transfers, promotes dignity and helps maintain personal hygiene. Coordination with healthcare providers alongside medication management ensures that medical needs are met promptly and appropriately. Meal preparation and service cater to nutritional needs while considering specific dietary restrictions often associated with dementia. Incontinence care addresses significant hygiene concerns, reducing discomfort for residents. Specialized memory care programming and mental wellness initiatives foster cognitive engagement, enhancing quality of life. Furthermore, transportation arrangements for medical appointments facilitate access to necessary healthcare services without added stress for residents or families. Collectively, these features create a supportive environment that respects the unique challenges faced by individuals in varying stages of cognitive decline.
Yes, Where the Heart is allows both dogs and cats.
Where the Heart is on seniors.fyi includes 18 photos including images showing interior, dining, landscaping, living room, decor, windows, garden, building, and more.
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