Where the Heart is in Burlington, WA

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  • Interior

    A bright and inviting dining room with neatly set tables and comfortable chairs.
  • Outdoors

    A beautiful residential garden with a well-maintained lawn and lush landscaping on a sunny day.
  • Decor

    A well-lit dining room with neatly arranged tables and chairs, ready for service.
  • Living Room

    A cozy living room with comfortable seating and natural light.
  • Building

    A hotel entrance with parked cars and a clear blue sky.
  • Architecture

    A hotel with a covered entrance and parked cars in the parking lot.
  • Trees

    A serene courtyard with a central fountain, surrounded by pathways and greenery in front of a large white building.
  • Windows

    A cozy living room with comfortable seating and large windows.
  • Dining

    A plated meal featuring fish with lemon slices, sautéed spinach, and a baked potato.
  • Landscaping

    A sunny day view of a residential house with a well-maintained garden and lawn.
  • Seating Area

    A cozy living room with comfortable seating and warm lighting.
  • Outdoor

    A sign for 'Where the Heart is' Assisted Living & Memory Care facility.
  • Lobby

    A bright and welcoming hotel lobby featuring a reception desk, elegant chandelier, patterned carpet, and staircase.
  • Chandelier

    A spacious hotel lobby with a reception desk, central decorative table, and chandelier lighting.

Where the Heart is in Burlington, WA

Where the Heart is is an assisted living and memory care community in Burlington, WA.

Information last verified:

410 S Norris St, Burlington, WA 98233

For more information about senior living options: (866) 208-4318

4.4 from 93 reviews
5 stars
71
4 stars
8
3 stars
2
2 stars
1
1 stars
11

Seniors.FYI Elite Community Awards

Top 5% Senior Living Community in 2020Top 5% Senior Living Community in 2021Top 5% Senior Living Community in 2022

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Where the Heart is Costs & Pricing

Where the Heart Is offers competitive monthly costs relative to Skagit County and the broader Washington state landscape. For a semi-private room, residents can expect to pay $3,400, significantly lower than the county average of $4,543 and the state average of $4,267. The studio option at Where the Heart Is is priced at $5,130, which surpasses both the county's cost of $4,135 and the state's average of $4,126. Conversely, for a one-bedroom unit, the facility charges $6,010 - this figure is notably higher than Skagit County's average of $3,743 but aligns more closely with Washington state's average of $4,632. Overall, while semi-private accommodations present a valuable opportunity for affordability at Where the Heart Is, studio and one-bedroom options reflect a different price dynamic that may warrant consideration from prospective residents.

Floor plansWhere the Heart isSkagit CountyWashington
Semi-Private$3,400$4,543$4,272
Studio$5,130$4,135$4,128
1 Bedroom$6,010$3,743$4,634

Overall Review of Where the Heart is

common 30 reviews mention this

Caring, welcoming staff stands out

Residents and families most consistently describe staff as caring and welcoming.

Many reviews highlight staff members who are friendly, attentive, and compassionate, including specific aides, nurses, and front-office team members. Several families say their loved ones adjusted well and felt respected and supported, while others call out staff responsiveness during difficult transitions. A few critical reviews dispute that day-to-day care matched what was promised, citing staffing gaps and issues with nursing follow-through.

common 14 reviews mention this

Home-like setting and cleanliness

Reviews repeatedly describe the community as clean, well kept, and more like home.

Multiple reviewers praise the environment, saying it feels comfortable and is well maintained, with rooms and common areas described positively. Several also mention features like courtyards, balconies, and an open floorplan that encourages social time. A smaller number of negative reviews contradict this, describing cleanliness and care-procedure concerns during their loved one’s stay.

common 11 reviews mention this

Activities help residents stay engaged

Residents are offered activities and scheduled engagement options.

Many reviews mention residents being able to take part in activities, including outings and group events, and some families say it helped their loved ones stay social. Others specifically describe caregivers who encourage participation when residents are able. One review says they couldn’t rate activities due to timing, while another notes confidence varied and depends on communication and ongoing support.

caveat 6 reviews mention this

Dining quality gets mixed feedback

Dining receives both praise and complaints, especially around food preferences.

Several reviewers mention meals and dining positively, including that the food is good most of the time and that dining is part of day-to-day life. Others report dissatisfaction with taste and menu portions, including comments about meals being too spicy or dinners feeling more like snacks than full meals. Even with mixed food opinions, the community is described as supporting different dining preferences, including eating in-room when that matters to residents.

caveat 12 reviews mention this

Communication and care follow-through vary

Reviews show inconsistent experiences with communication and nursing follow-through.

Some families praise communication about patient-related issues and say caregivers coordinated well with their needs. Others describe breakdowns after move-in or during care, including repeated requests for housekeeping or shower support, concerns about medication handling, and missing personal items. A few reviews also mention that staffing shortages or management changes affected reliability, even when the intent of individual staff members was appreciated.

differentiator 6 reviews mention this

Built-in support for daily care

The community offers assisted-living and memory-care support options residents can match to needs.

Reviews and the listed care services align around help with daily living, coordination with healthcare providers, and medication-related support. Several families mention receiving the level of care their loved ones needed, including during memory-care situations and later-stage support. At the same time, a few critical reviews say the care delivered did not always match what was described during their loved one’s transition.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 84 resident community capacity 84 resident community capacity

Types of Care

  • Assisted Living Assisted Living
  • Memory Care Memory Care

Pets

  • Cats allowed Cats allowed
  • Dogs allowed Dogs allowed

Amenities

  • Activities off-site Activities off-site
  • Activities on-site Activities on-site
  • Air-conditioning Air-conditioning
  • Bath tubs Bath tubs
  • Beautician on-site Beautician on-site
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Devotional services on-site Devotional services on-site
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Garden view Garden view
  • Ground floor units Ground floor units
  • Handicap accessible Handicap accessible
  • Housekeeping services Housekeeping services
  • Indoor common areas Indoor common areas
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor common areas Outdoor common areas
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Respite or short term stays offered Respite or short term stays offered
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wheelchair accessible showers Wheelchair accessible showers
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Bellingham International (24 miles away) Bellingham International (24 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Coordination with health care providers Coordination with health care providers
  • Dementia waiver Dementia waiver
  • Diabetes diet Diabetes diet
  • Diabetic care Diabetic care
  • High acuity care High acuity care
  • Hospice waiver Hospice waiver
  • Incontinence care Incontinence care
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Mild cognitive impairment Mild cognitive impairment
  • Special dietary restrictions Special dietary restrictions
  • Specialized memory care programming Specialized memory care programming
  • Transportation arrangement (medical) Transportation arrangement (medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Dining

  • Diabetes diet Diabetes diet
  • Gluten-free Gluten-free
  • Guest meals Guest meals
  • International cuisine International cuisine
  • Low / no sodium Low / no sodium
  • Meals provided Meals provided
  • No Sugar No Sugar
  • Restaurant style dining Restaurant style dining
  • Room service Room service
  • Special dietary restrictions Special dietary restrictions
  • Special dining programs Special dining programs
  • Vegan Vegan
  • Vegetarian Vegetarian

Activities

  • Art classes Art classes
  • Bible study group Bible study group
  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Cooking classes Cooking classes
  • Day trips and outings Day trips and outings
  • Devotional activities on-site Devotional activities on-site
  • Educational speakers / life long learning Educational speakers / life long learning
  • Fitness programs Fitness programs
  • Happy hour Happy hour
  • Karaoke Karaoke
  • Live musical performances Live musical performances
  • Planned day trips Planned day trips
  • Protestant services Protestant services
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities
  • Visiting Rabbi Visiting Rabbi
  • Visiting chaplain or priest Visiting chaplain or priest
  • Wine tasting Wine tasting

Nearby Places of Interest

This part of Burlington, Washington, offers a variety of amenities and services that may be appealing to seniors looking to retire in the area. The proximity to cafes such as Starbucks and Billy's Cafe provides opportunities for socializing and enjoying a cup of coffee. Nearby pharmacies like Walgreens and Haggen Pharmacy make it convenient for residents to access medications and health supplies. The selection of restaurants, including MOD Pizza and Taste Of Thai By Wipa, offer diverse dining options. Access to medical care is readily available with Quick Care Clinic and Burlington Family Practice within close distance. The presence of theaters like AMC Cascade Mall 14 provides entertainment options, while parks such as Skagit River Park offer opportunities for outdoor recreation. Additionally, the hospitals in the area, including PeaceHealth United General Hospital, ensure quality healthcare services are easily accessible. Overall, this part of Burlington presents a well-rounded community with amenities that cater to the needs of seniors looking for comfort and convenience in their retirement years.

Cafes

  • Starbucks (0.2 miles)
  • Billy's Cafe (0.4 miles)
  • Starbucks (0.5 miles)
  • Valley Grind Espresso (0.7 miles)
  • Whidbey Coffee (0.8 miles)
  • Bigfoot Java (1.3 miles)
  • Panera Bread (1.4 miles)

Pharmacies

  • Walgreens (0.2 miles)
  • Haggen Pharmacy (0.3 miles)
  • Makers Compounding Pharmacy (0.4 miles)
  • Pye-Barker Fire & Safety (0.7 miles)
  • Rite Aid (2.7 miles)
  • Schaffner Pharmacy (3.4 miles)
  • Hilltop Pharmacy (3.6 miles)

Restaurants

  • MOD Pizza (0.2 miles)
  • The Fairhaven (0.3 miles)
  • My Cup of Tea (0.3 miles)
  • McDonald's (0.4 miles)
  • Train Wreck Bar & Grill (0.5 miles)
  • Tacos Tecalitlan (0.6 miles)
  • Taste Of Thai By Wipa (0.6 miles)

Physicians

  • Quick Care Clinic (0.3 miles)
  • Burlington Family Practice (0.8 miles)
  • Vitreoretinal Associates (1.5 miles)
  • RejuvenationMD - Dr Tianna Tsitsis (1.5 miles)
  • Samuel Wilson, DO (2.2 miles)
  • Skagit Regional Clinics (2.2 miles)
  • Cascade Facial Surgery & Aesthetics (2.7 miles)

Transportation

  • Burlington Airport Shuttle (0.4 miles)
  • Yellow Cab (2.8 miles)
  • Skagit Station (3.8 miles)

Theaters

  • AMC Cascade Mall 14 (0.7 miles)

Places of Worship

  • First Baptist Church (0.8 miles)
  • Jehovah's Witnesses (1.7 miles)
  • Second Mile Mount Vernon (4.1 miles)

Parks

  • Skagit River Park (1.3 miles)
  • Skagit Valley Playing Fields (2.8 miles)
  • Lions Park (3.3 miles)
  • Bakerview Park (3.5 miles)
  • Bingham City Park (5 miles)

Hospitals

  • PeaceHealth United General Hospital (3.3 miles)
  • Care Center (3.8 miles)
  • Public Hospital District 1 Skagit County (3.9 miles)

Frequently Asked Questions

How much does it cost to live at Where the Heart is in Burlington, WA?
Where is Where the Heart is?
Does Where the Heart is provide care for residents with dementia or Alzheimer's disease?
Does Where the Heart is allow residents to have pets?
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