Quadrangle Apartments

Pros

• The property now has a maintenance team that makes it worth a second look.
• Neighbors were always nice.
• The complex is clean, friendly, and quiet.
• Afton was amazing as an office staff member.
• Brianne is an awesome property manager.
• Maintenance teams are responsive and fix issues promptly (e.g., Freon was fixed the next morning).

Cons

• The holding fee refund was delayed or never received despite assurances.
• Management and staff are rude or unhelpful and often unavailable.
• Pests (roaches, earwigs, fleas) are frequently present in units.
• HVAC problems are persistent with slow or ineffective repairs.
• Rent is overpriced for the value, with frequent increases and older appliances.
• The on-site laundromat is expensive and inconvenient, requiring a separate card.
• Some reviews allege the property is run by "slum lords" and misrepresents fees or terms.
• Website pricing does not always match the actual move-in price.

Review

What emerges from these accounts is a property that has seen better days and a management situation that many tenants feel is still shaping up. There's a sense of relief that a new maintenance crew or team is on site and making improvements, but that optimism sits next to a long list of ongoing frustrations. Across multiple units and years, residents describe a mix of responsive staff in some moments and repeated breakdowns in others, with complaints about value, reliability, and communication shaping the overall impression. In short, there's a visible bid for a comeback, but it's tempered by real, sometimes persistent, issues.

One of the most persistent themes is money and timing around deposits, holds, and application fees. A number of tenants say they applied more than two months ago and were assured entry or approval, only to be told the denial was due to credit - and then to wait for a refund they never received. A $200 holding fee, separate $65 application fees, and the promise of a paper check for the deposit are cited as parts of a routine that collapsed in delays and lack of follow-through. In at least one case, the person was told by a leasing agent that the credit score would be averaged rather than pulled separately, which influenced the outcome. When the promised checks never arrived, calls to the office yielded inconsistent results and the sense that the manager's schedule was the bottleneck, with "the manager isn't there" frequently cited as a barrier to resolution.

The human side of the experience is equally mixed. Early on, some staff members are described as helpful and communicative. Heather, in particular, is mentioned as someone who guided applicants through the process and explained how the average-credit approach would work. Yet Heather's tenure is also tied to a sense of inconsistency - she had only been employed for a few weeks at one point, and questions about her guidance reportedly got shuffled to a manager who could be blunt and dismissive, saying outright that she couldn't override a low credit score. The mismatch between what applicants are told and what they experience when decisions land is a recurring thread, and the lack of timely returns or callbacks only deepens the frustration.

Beyond the financial and bureaucratic concerns, there are vivid memories of living conditions and maintenance realities. A future resident notes two roaches on a wall during a tour and later discovers more serious issues, including a heating-and-air problem that becomes emblematic of the broader maintenance story. Other tenants describe old appliances, sloppy painting and caulking, doors and windows that do not seal well, and ongoing pest problems, including earwigs. The on-site laundromat adds another layer of cost and friction, with a separate card requirement and machines that can damage linens if used carelessly. Taken together, these details paint a picture of units that feel worn and systems that aren't consistently reliable, even as some residents commend the complex for cleanliness, quiet, or overall upkeep in certain corners.

The price tag is another persistent topic. Several reviewers describe rent as high for what is delivered, calling the units overpriced, with observations about rising monthly costs and a sense that the upgrades do not consistently accompany rent increases. One reviewer puts it plainly: paying a significant amount per month, only to contend with aging infrastructure, bugs, and other maintenance gaps, leaves residents wondering where the value is. There are also claims of misrepresentation - lower prices displayed online than the actual posted rates in person - and concerns that some utilities are not included as previously suggested or promised, contributing to a perception of being nickeled and dimed for basic necessities.

Meanwhile, experiences with the HVAC and general comfort vary widely. A number of residents recount HVAC failures within months of moving in, and some describe a slow or incomplete response to emergencies. The expectation that lack of air conditioning constitutes an emergency in hot seasons is not always reflected in the timeliness of repairs. In some later notes, however, there are mentions of a competent maintenance response, with at least one case where freon work was completed quickly after the problem was reported. The contrast between those moments of effective service and the long stretch of inefficiencies or delays underscores the inconsistency that many tenants feel characterizes the place.

Yet not all is negative, and the narrative isn't one-note. There are positive strands about specific staff members and particular moments of good service. Afton, described as "amazing" in helping a family move in, and Brianne, praised for clear explanations and dependable communication, stand out as examples of what effective, personable management can look like. Some residents describe Quadrangle Apartments as a place where the staff have become more responsive and where the grounds look well kept, suggesting a potential bright spot as the community reforms. In another tone, a newer resident describes the staff as friendly, helpful, and quick to respond to issues, painting a picture of a community that is capable of providing strong service when it aligns with the right people on the ground.

Taken together, these voices sketch a complex, evolving picture of a community in transition. There are clear signs of improvement in certain areas and with certain personnel, but deep-seated concerns about deposits, hold policies, lease details, miscommunications, and maintenance reliability persist. Prospective renters would be wise to verify policies in writing, request detailed breakdowns of all fees and inclusions, and confirm expected timelines for any deposits or refunds. They should also seek out the most current staff experiences - especially around maintenance responsiveness and manager accessibility - to gauge whether the current path toward a solid, value-driven living environment aligns with their own expectations and budget. For some residents, the changes have already made a meaningful difference; for others, the past patterns remain a cautionary tale about what to watch for before committing to a lease.

The area of Waynesboro, Virginia, is a vibrant and diverse community with a variety of amenities within close proximity. Seniors considering this location for living will find a range of dining options such as Papa's Kitchen, Basic City Beer Co., and Heritage On Main, as well as healthcare facilities including Virginia Baptist Hospital and Augusta Medical Center nearby. There are also several places of worship available for those interested in spiritual activities. Additionally, pharmacies like Walmart Pharmacy and CVS Pharmacy are easily accessible for medication needs. For relaxation and outdoor activities, Shenandoah National Park is just a short drive away. Overall, Waynesboro offers a convenient and welcoming environment for seniors looking to settle in the area.

Restaurants

• Papa’s Kitchen (0.2 miles)
• Basic City Beer Co. (0.7 miles)
• Heritage On Main (1.1 miles)
• New Ming Garden (1.1 miles)
• The Green Leaf Grill (1.1 miles)
• Solid Rock Cafe (1.1 miles)
• The Tailgate Grill (1.4 miles)

Hospitals

• Virginia Baptist Hospital (0.3 miles)
• Augusta Medical Center (6 miles)
• University of Virginia Health System (6.8 miles)
• Staunton Dialysis (7.5 miles)

Places of Worship

• Bethel Pentecostal Assembly (0.4 miles)
• First Christian Church (0.5 miles)
• First Baptist Church (1.3 miles)
• Bethany Lutheran Church (1.3 miles)
• Massie Memorial Church of God in Christ (2.4 miles)
• Waynesboro Kingdom Hall (3.1 miles)
• Southern Baptist Convention (3.9 miles)

Pharmacies

• Walmart Pharmacy (1.3 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.8 miles)
• Fishburne & Son Pharmacy (1.9 miles)
• Klock Pharmacy Waynesboro (3.3 miles)
• CVS Pharmacy (3.3 miles)
• Walmart Pharmacy (3.6 miles)

Physicians

• Wagner Hearing Aid Centers (1.6 miles)
• Shenandoah Dermatology and Aesthetics (1.8 miles)
• Carilion Clinic Family Medicine - Waynesboro (1.8 miles)
• Associated Physicians (1.8 miles)
• EyeOne (1.9 miles)
• Valley Pediatric Group (3.4 miles)
• Waynesboro Pediatrics (3.4 miles)

Parks

• Shenandoah National Park - Rockfish Gap Entrance Station (2.5 miles)

Cafes

• Starbucks (3.7 miles)
• Panera Bread (3.8 miles)
• Grit Coffee Bar and Cafe (8.7 miles)

Transportation

• Eagles Nest Flight Service (4 miles)