Hope Haven Adult Home

Pros

• The facility appeared to be a fairly decent and clean community during the tour.
• The individual took the initiative to thoroughly research and understand the differences between Maryland and Virginia law before submitting paperwork.
• The person demonstrated persistence in seeking clarity on the application process by requesting a letter regarding the criteria not met.
• The reviewer values Christian principles and holds themselves to high standards of kindness and respect in their interactions with others.

Cons

• The Head Administrator exhibited rudeness and a lack of professionalism during the phone call.
• The facility failed to provide a written explanation for the rejection, leaving the reviewer frustrated.
• The reviewer's experience with the staff was unwelcoming and dismissive.
• There was a noticeable inconsistency between the facility's Christian affiliation and their treatment of potential clients.
• The overall approach to customer service at the facility was considered poor and unacceptable.

Review

In a recent experience involving a potential transfer of a relative from a facility in Maryland to a community in Virginia, the reviewer was left feeling disappointed and frustrated after navigating numerous bureaucratic hurdles. Initially, the facility had appeared to be clean and decent during the tour, leading the reviewer to consider it as an appropriate option for their loved one. The reviewer undertook thorough research into the legal differences between Maryland and Virginia law, illustrating a commitment to ensuring that their relative would be placed in a suitable environment.

After submitting all necessary paperwork for admission, the reviewer received an unexpected phone call informing them that their relative would not be accepted by the facility. This rejection came without any prior indication of issues during the initial process, which added to the reviewer's frustration. Seeking clarity on this decision, they requested written documentation outlining which specific criteria had not been met for acceptance. The desire for transparency is understandable; families often want comprehensive feedback when seeking care for loved ones.

However, instead of receiving assistance or any form of civil discourse regarding their inquiry, the reviewer encountered rudeness from the Head Administrator. During this phone conversation, rather than addressing the request appropriately or providing helpful guidance, the administrator responded with hostility and dismissiveness. This abrupt interaction escalated further when he hung up mid-conversation—a display of unprofessionalism that left the reviewer shocked and disheartened.

This negative encounter not only tarnished what could have been a positive impression of the facility but also raised ethical questions about its values and mission. The community claimed affiliation with Union Mission Ministries—a Christian organization—yet such behavior seemed inconsistent with Christian teachings centered on compassion and respect for others. The stark contrast between expected kindness rooted in faith and actual behavior observed during this experience led to profound disappointment for someone who identifies as a Christian.

Furthermore, this situation raises important considerations regarding how facilities handle potential clients or family inquiries. A foundational aspect of any service-oriented organization should involve treating people with dignity—even in instances where acceptance is not possible. Ignoring courteous communication can lead to negative word-of-mouth and reputational harm that far exceeds any immediate administrative concerns.

In conclusion, based on this reviewer's experience at this particular Virginia community affiliated with Union Mission Ministries, it serves as a cautionary tale about prioritizing respectful communication and transparency throughout admissions processes. Potential clients must feel valued even when faced with rejection; overlooking this fundamental principle can severely impact trust within prospective family relationships and detract from an establishment’s overall mission statement focused on care and support.

Located in Virginia Beach, Virginia, this area offers a variety of amenities and services for seniors. With multiple healthcare options within a few miles, including CHKD Health Center and Sentara Medical Group, residents can access quality medical care easily. Additionally, there are numerous pharmacies nearby such as Walgreens and CVS, ensuring convenient access to medications. For spiritual needs, St Luke's Catholic Church is close by for worship. Dining options range from casual eateries like Chick-Fil-A to upscale restaurants like Coopers Hawk Virginia. Enjoy leisure time at the nearby parks such as Red Wing Park or Mount Trashmore Park for outdoor activities. Overall, this area provides a combination of healthcare facilities, dining options, and recreational opportunities ideal for senior living.

Physicians

• CHKD Health Center at Landstown (2 miles)
• Mancoll Cosmetic & Plastic Surgery and The Fountain Skincare & MedSpa (2.6 miles)
• Children's Hospital Of The King's Daughter's (2.7 miles)
• Sentara Medical Group (3.3 miles)
• General Booth Pediatrics (3.6 miles)
• Coastal Vision (3.6 miles)
• Coastal Family Practice (3.6 miles)

Pharmacies

• Walgreens (2.4 miles)
• CVS Pharmacy (3.6 miles)
• Rite Aid (3.7 miles)
• Rite Aid (3.7 miles)
• Walgreens (4 miles)
• Walgreens (4.1 miles)
• CVS Pharmacy (5.3 miles)

Places of Worship

• St Luke's Catholic Church (2.5 miles)

Restaurants

• Jose Tequilas (3.6 miles)
• The Egg Bistro (3.8 miles)
• Felynn Oriental Restaurant (4.3 miles)
• Cracker Barrel (5 miles)
• Coopers Hawk Virginia (5.1 miles)
• Chick-Fil-A (5.3 miles)
• Hooters (5.3 miles)

Cafes

• Panera Bread (4 miles)
• Kahiau's Bakery & Cafe (6.1 miles)
• Fetch Coffee at Dogs Little Acre (6.3 miles)
• Starbucks (6.7 miles)
• Starbucks (7 miles)
• Rick's Cafe (7.6 miles)
• Starbucks (7.7 miles)

Theaters

• AMC Lynnhaven 18 (5 miles)
• Regal Entertainment Group (7.4 miles)

Parks

• Red Wing Park (5.8 miles)
• Mount Trashmore Park (6.6 miles)
• Kings Grant Park (8.3 miles)
• Chesapeake City Park (8.4 miles)

Hospitals

• Sentara Health Care (6.1 miles)
• Children's Hospital of the King's Daughters (8.2 miles)