Bickford of Virginia Beach

Pros

• The staff at Bickford of Virginia Beach appeared to be caring, thoughtful, and engaging with residents.
• The facility was described as beautiful, clean, and well-managed, creating a warm and homey atmosphere.
• Residents enjoyed the various activities available, including monthly birthday events and live entertainment.
• Many visitors appreciated the outdoor spaces and gardens that allowed residents to enjoy the fresh air.
• The tour guides were knowledgeable and made visitors feel welcomed as part of a family-oriented community.
• The chef prepared quality meals that smelled delicious, contributing to a pleasant dining experience.
• The layout of the facility was designed to help those with memory issues navigate comfortably without getting lost.
• Visitors noted that the facility offered a variety of services and amenities, such as a beauty salon and an exercise room for therapy.

Cons

• The staff turnover at Bickford of Virginia Beach was excessively high, leading to inconsistent care.
• Personal belongings, such as clothing, frequently went missing or were returned incorrectly after laundry services.
• Residents were found with unexplained deep scratches and bruises, raising concerns about staff accountability and oversight.
• The facility appeared understaffed, resulting in significant delays in responding to residents' calls for assistance.
• The management's approach to service evaluation was considered unethical due to their inability to deliver promised care amid staffing shortages.
• Residents' personal information was discussed loudly enough to be overheard by others, compromising privacy.
• The facility provided minimal activities and services during weekends despite charging a daily rate.
• Reports indicated that basic hygiene needs were neglected, including unclean bedding and inadequate personal care for residents.

Review

The experiences shared by families regarding Bickford of Virginia Beach highlight a complex and often troubling picture of memory care services. While some individuals describe the facility in positive terms, praising its appealing environment and caring staff, others recount harrowing tales of neglect, poor staffing, and inadequate care for their loved ones. This dichotomy creates an unclear image of a community that seems to struggle with consistency in the quality of care it offers.

Several reviewers noted issues related to staff turnover and engagement levels among caregivers. Frequent staff changes can lead to a lack of continuity in care, which is especially detrimental for residents suffering from dementia-related disorders. Families reported instances where they found staff members standing idly or distracted by personal devices rather than attending to the needs of residents. In contrast, there were also accounts of friendly interactions during tours, with some families finding the atmosphere warm and inviting. However, such positive encounters were overshadowed by reports from those who experienced staffing shortages during critical times when help was needed most.

Concerns surrounding the laundering and management of residents' clothing further illustrate broader systemic problems that some families faced at Bickford. Residents often received back items that did not belong to them or were not their size, raising questions about the overall organization and attention to detail within the facility. Additionally, troubling physical signs such as scratches and bruises on residents' arms went unexplained by staff, leading families to question how safe their loved ones truly were under this establishment's care.

Several reviewers expressed disappointment with the deceptive sales tactics initially used during admissions conversations, describing an alluring pitch that promised a great deal but ultimately failed to deliver once their loved ones settled in. Issues such as price gouging—charging upwards of $60-$90 daily—and inconsistent services on weekends raised red flags about the facility's operational practices and ethical considerations regarding care delivery amidst alleged financial motives.

Despite these stark criticisms, there remain voices highlighting aspects worthy of praise within Bickford’s framework. Many visitors found charm in its layout designed for ease-of-navigation by those with memory issues. On-site amenities like a beauty salon, gardens, outdoor seating areas near picturesque landscapes like golf courses contributed positively to its appeal for prospective residents. A few reviews even mentioned engaging activities like live music events which seemed to foster camaraderie among residents; however, these elements appeared isolated against a backdrop of frequent complaints regarding overall activity levels.

Ultimately, while some families expressed satisfaction with Bickford’s compassionate approach and appealing facilities—marking it as suitable for their relatives—many others conveyed feelings of frustration stemming from inadequate oversight coupled with distressing experiences involving neglectful caregiving practices. Instances where essential personal needs weren't met reinforced a pressing need for accountability within management structures; significant concerns about nursing oversight left families feeling unheard amid desperate situations affecting their loved ones’ health. With families opting for alternative placements after experiencing this tumultuous journey through memory support services at Bickford’s Virginia Beach location, it leaves one contemplating whether foundational changes are necessary to restore trust among current stakeholders invested in resident well-being moving forward.

This part of Virginia Beach, Virginia, offers a convenient location with a variety of amenities nearby. With several physicians' offices and pharmacies within a few miles, access to medical care is easily accessible. There are also plenty of dining options ranging from casual to upscale restaurants. Additionally, there are places of worship for spiritual fulfillment and cafes for social gatherings. For entertainment, there are theaters within a short driving distance and parks for outdoor activities. With hospitals in the vicinity, residents can feel assured that medical emergencies can be addressed promptly. Overall, this area provides a well-rounded community with resources for seniors looking for a comfortable and convenient place to live.

Physicians

• CHKD Health Center at Landstown (1.6 miles)
• Mancoll Cosmetic & Plastic Surgery and The Fountain Skincare & MedSpa (2.3 miles)
• Sentara Medical Group (2.5 miles)
• Children's Hospital Of The King's Daughter's (2.5 miles)
• General Booth Pediatrics (2.7 miles)
• Coastal Family Practice (2.7 miles)
• Coastal Vision (2.9 miles)

Pharmacies

• Walgreens (1.9 miles)
• CVS Pharmacy (2.7 miles)
• Rite Aid (3 miles)
• Walgreens (3.2 miles)
• Rite Aid (3.6 miles)
• Walgreens (3.9 miles)
• Walgreens (4.9 miles)

Restaurants

• Jose Tequilas (2.7 miles)
• The Egg Bistro (2.8 miles)
• Felynn Oriental Restaurant (4 miles)
• Cracker Barrel (4.1 miles)
• Coopers Hawk Virginia (4.2 miles)
• Hooters (4.3 miles)
• Chick-Fil-A (4.3 miles)

Places of Worship

• St Luke's Catholic Church (2.9 miles)
• Virginia Beach Community Chapel (7.5 miles)

Cafes

• Panera Bread (3.2 miles)
• Kahiau's Bakery & Cafe (5.4 miles)
• Fetch Coffee at Dogs Little Acre (5.7 miles)
• Starbucks (6.3 miles)
• Rick's Cafe (6.5 miles)
• Starbucks (7 miles)
• Starbucks (7.2 miles)

Theaters

• AMC Lynnhaven 18 (4.1 miles)
• Regal Entertainment Group (6.9 miles)

Parks

• Red Wing Park (4.8 miles)
• Mount Trashmore Park (6.1 miles)
• Kings Grant Park (7.5 miles)

Hospitals

• Sentara Health Care (5.2 miles)
• Virginia Beach Ambulatory Surgery Center (7.7 miles)